Podcast 232 - Changing the RV Customer Experience
Release Date: 07/26/2023
A Blockbuster Double Feature on RVing in New England
rvinginnewengland's podcast
A GREAT DOUBLE FEATURE TONIGHT It's time for the annual Major's RV Service Center's Spring Open House. RVers don't go camping until they have done their parts, accessories, gifts and novelties shopping at one of the largest stores you wil find in New England. Meet John DiPietro in person on Thursday from 9AM to Noon shooting videos. Heck, you might get in one of them! Tiffin Motorhomes held their first national dealer meeting since 2018 at the Gaylord Opryland Hotel in Nashville last weekend. Campers Inn RV sent their newly appointed Brand Ambassador, Uncle Bernie Culliton, to cover the event....
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The value of Mobile Technicians on RVing in New England
rvinginnewengland's podcast
Ryan Hadley of TRIC Mobile RV Repair & Maintenance is representative of the new wave of independent mobile RV technicians entering our industry today. As convenient service-oriented businesses continue to change to meet consumer demands, many experienced RV technicians are starting new business that bring the repair shop to your driveway. When you can have McDonald’s burgers are delivered to your door, then why not RV service at your house. It’s a trend that has caught the attention of RV owners nationwide and Ryan is the guy to answer all your questions about mobile services on your...
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The 11th Annual Survey from KOA
rvinginnewengland's podcast
Always one of our most popular shows each year. Scott Bahr joins us tonight to talk about the highlights of this year’s annual report and the research done by Cairn Consulting Group. The most extensive report in our industry on campers and trends.
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Checking the RV Pulse on RVing in New England
rvinginnewengland's podcast
Well, the road to a happy and trouble-free camping season appears to have a few obstacles in our paths. The industry and our country anxiously wait to see what happens next. We thought this would be good time to take the pulse of our campers in New England tonight. There are many new studies out that validate the high consumer confidence and the ability of campers to still have a successful RVing season despite tariffs, economic uncertainty and the turmoil in Washington. Campers are resilient, how are you adjusting your plans? Let’s Go RVing now.
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Chris and Randy are the new Click and Clack on RVing in New England
rvinginnewengland's podcast
In November, industry veterans Chris Dougherty and Randy Murray launched a new podcast. They join us tonight to talk about the podcast and what they deliver to RV enthusiasts who turn in every week to hear what they have to say. They are two of our most respected technical experts and have over 70 years of RV and industry experience. Learn about the podcast and you will become a regular listener. These guys love to share their knowledge and help RVers enjoy the lifestyle.
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306 - Thomas Edison would be proud of Mike Sokol
rvinginnewengland's podcast
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305 - The Value of Campgrounds and RV Dealers on RVing in New England
rvinginnewengland's podcast
John will be live at this important conference for campground owners throughout the Northeast. We will also have two interviews with third generation family members who are playing active roles as they learn the business and see the importance of maintaining the values and culture provided in decades of service to RV enthusiasts.
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304 - Florida in the Rear View Mirror
rvinginnewengland's podcast
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303 - All You Need to Know About Renting an RV
rvinginnewengland's podcast
Once we get past the holidays and the consumer shows, RVers start to get serious about their camping adventures in the new year. If you are not ready to buy the new RV, we recommend renting one to see if you are going to like the lifestyle and adventures you have in the great outdoors, while visiting some incredible National Parks, Historical sites, and world-famous attractions right here in the U.S.A. Join us as Sheri Fuller, founder and co-owner of Fuller RV Rentals & Sales in Boylston, MA as she makes here annual visit to RVing in New England. She is truly the first lady of RV rentals....
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302 - Monika Geraci Reviews RV Report Profile Overview
rvinginnewengland's podcast
Our guest will be Monika Geraci, RVIA Industry spokesperson and she will cover key items in this important industry overview of RV Owner Demographics.
info_outlineElevating the Customer Experience the Lippert way! Nicole Sult, VP Customer Experience, joins John and Bob to discuss the Lippert commitment to RVers and how they are improving all aspects of the consumer relationship.