Meet SBD's Director of Property Management with Sara Chapman

Today is Sarah Chapman’s first day at SPD. Sarah believes that today is the best day to record the podcast. She is excited to be here, and she believes it doesn’t get more exciting than day one.

Before joining real estate, Sarah worked in hospitality management, event management, customer service, and sales. Twenty-two years ago, she decided to take the bold step of joining real estate, and since then, she has worked with several big companies in real estate.

In this episode, Sarah will share her career journey, tools that big real estate companies use to scale, the importance of excellent communication, her plan for the next 90 days, among other exciting topics.

Listen in to this episode.

Key Talking Points of the Episode:

[02:13] Getting to know Sarah

[03:09] Who has Sarah been working for in the last seven years?

[04:31] Acquisition channels that big companies are using to scale their inventory

[05:57] What Sarah’s role as the regional vice president of property management entailed

[08:23] Sarah’s beliefs on the simplified management company

[10:01] Sarah’s thoughts on what makes a good property management firm

[11:50] Did Sarah's previous companies have a geographical preference?

[14:53] How to reduce vacancy and maintenance

[17:19] Importance of great communication

[19:49] Setting expectations

[21:07] What attracted Sarah to SPD?

[22:24] Sarah’s focus for the next 90 days

Magical Quotes from the Episode:

“Planning starts at the point of acquisition.”

“Self-touring boxes are amazing. It allows one leasing agent to show unlimited homes at the same time, credible scalability, but they don’t sell themselves, they attract someone themselves.”

“There’s reasons why homes don’t lease. If your product is right, then it’s something else.”

“Integrity, transparency and communication can take an organization a really long way.”

“You can’t fix something until you know what’s actually broken.”