READI for Improvement
Nuka Health
In this episode, learn how Southcentral Foundation pursues improvement and innovation. This episode discusses how SCF embeds improvement throughout the organization; the structure of Organizational Development, SCF’s dedicated improvement department; SCF’s READI model for improvement; and how SCF approaches improvement projects.
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Onboarding: Culture Starts Here
Nuka Health
This episode covers employee onboarding at Southcentral Foundation. It discusses SCF’s new hire orientation for all employees, how culture informs the onboarding process, and specific onboarding processes for positions such as Administrative Support, Case Management Support, Managers/Supervisors, and Dental Assistants.
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Using Voice of the Community
Nuka Health
This episode details how SCF uses the voice of the customer to make improvements to the system. It covers the ways in which SCF collects customer feedback, and how it uses that feedback to continually transform and improve the health care system. Also covered is how SCF works with providers to use customer feedback to provide more effective care.
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Governance at Southcentral Foundation
Nuka Health
This episode covers how SCF’s Board of Directors governs the organization. It details the Board’s responsibilities, the Board's relationship with the community, and how it provides oversight for the health care system.
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Aging Series Part 2: Elders & Aging Well
Nuka Health
This episode discusses SCF's approach to Elder care. This includes palliative care as part of whole-person care, advance care planning, and the Elder program.
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Aging Series Part 1: Maternal Child Health
Nuka Health
This episode covers SCF's approach to maternal child health. It discusses how SCF supports customer-owners from before pregnancy through 2-3 years of age.
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Trauma Informed & Responsive Care
Nuka Health
This episode discusses the topic of trauma-informed care, and how SCF works to support people impacted by trauma. Learn about how SCF embraces the role of story in the healing process.
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Substance Use Disorder Treatment
Nuka Health
Substance use is a complex issue with many facets and a wide variety of approaches have been tried with varying degrees of success. Southcentral Foundation has developed an approach that differs from more standard treatment in significant ways. The approach has enabled SCF to build relationships with those impacted by substance use, reduce barriers to engagement, and increase community awareness of support available.
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Rural and Remote Care
Nuka Health
This episode covers how SCF provides care in rural and remote areas of Alaska, many of which are only accessible by air. It details how SCF partners with remote communities and provides perspective from SCF employees who have worked in these communities.
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Operationalizing Relationships
Nuka Health
This episode focuses on SCF’s Core Concepts training, which teaches communication and relationship-building skills that SCF employees use to build relationships with customer-owners and each other. Several SCF leaders and employees give their perspectives on the training and how it supports quality health care.
info_outlineThis episode takes an in-depth look at the history of health care for Alaska Native people, how SCF worked with the Native community to transform the system, and how the system is maintained with the support of the community.