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Sustainable Value—Redefining Success Beyond Profit | Joel Bancroft-Connors

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Release Date: 06/05/2025

Breaking Knowledge Silos Through Strategic Skill Sharing | Joelle Tegwen show art Breaking Knowledge Silos Through Strategic Skill Sharing | Joelle Tegwen

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Joelle Tegwen: Breaking Knowledge Silos Through Strategic Skill Sharing Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Working as a Scrum Master on a team rewriting an old application, Joelle faced a significant challenge: experienced developers were located in India while new, experienced developers brought in locally lacked familiarity with the medical domain. Drawing inspiration from , she implemented to address the knowledge silos that were...

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How to Break Through the 'Not My Problem' Mentality | Joelle Tegwen show art How to Break Through the 'Not My Problem' Mentality | Joelle Tegwen

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Joelle Tegwen: How to Break Through the 'Not My Problem' Mentality Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. As a consultant often entering teams when problems already exist, Joelle encountered a team that took months to get anything into production. While some IT leaders and QA folks didn't see this as problematic, Joelle discovered the QA team was actually struggling with constant retesting due to work coming back repeatedly. She helped the team...

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Why Your Scrum Master Job Needs a Reset with Every Leadership Change | Joelle Tegwen show art Why Your Scrum Master Job Needs a Reset with Every Leadership Change | Joelle Tegwen

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Joelle Tegwen: Why Your Scrum Master Job Needs a Reset with Every Leadership Change Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Joelle shares her experience as a coach and Scrum Master at a small startup where multiple companies had merged over several years. When a new VP with a conservative approach replaced her original sponsor who favored significant change, Joelle failed to adapt her tactics and align with the new leadership's direction.  ...

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The Mobile Product Owner—Why Great POs Have Legs and Use Them | Pascal Papathemelis show art The Mobile Product Owner—Why Great POs Have Legs and Use Them | Pascal Papathemelis

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Pascal Papathemelis: The Mobile Product Owner—Why Great POs Move Around and Talk to People Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Visionary Communicator Pascal describes great Product Owners as excellent communicators who possess the courage to confront stakeholders when necessary. These exceptional POs thrive as decision makers and understand the importance of being mobile - they have "legs and walk around to meet...

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Selecting the Appropriate Agile Values for Organizational Impact | Pascal Papathemelis show art Selecting the Appropriate Agile Values for Organizational Impact | Pascal Papathemelis

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Pascal Papathemelis: Selecting the Appropriate Agile Values for Organizational Impact Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Pascal defines success for Scrum Masters through his recent mantra of "effectiveness over efficiency," "outcome over output," and "create value for the customer." Working with a client introducing a new digital platform, he focuses on understanding the value for both the organization and end customers while minimizing...

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From Waterfall to Agile—A Multi-Level Change Strategy | Pascal Papathemelis show art From Waterfall to Agile—A Multi-Level Change Strategy | Pascal Papathemelis

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Pascal Papathemelis: From Waterfall to Agile—A Multi-Level Change Strategy Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Pascal describes a successful agile transformation where he collaborated with a fellow coach in the IT department of a large organization with a waterfall history and heavy documentation-driven processes. The two coaches worked together effectively, sharing information and scouting for opportunities to take action. They began with an...

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The Hidden Cost of Removing Scrum Masters from High-Performing Teams | Pascal Papathemelis show art The Hidden Cost of Removing Scrum Masters from High-Performing Teams | Pascal Papathemelis

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Pascal Papathemelis: The Hidden Cost of Removing Scrum Masters from High-Performing Teams Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Pascal shares a cautionary experience with mature Scrum teams that appeared to function flawlessly. These teams demonstrated excellent Scrum practices with minimal impediments, leading management to conclude that Scrum Masters were unnecessary. When management removed all Scrum Masters from the department, the previously...

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From Mechanics to Human Factors—How Scrum Masters Grow | Pascal Papathemelis show art From Mechanics to Human Factors—How Scrum Masters Grow | Pascal Papathemelis

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Pascal Papathemelis: From Mechanics to Human Factors—How Scrum Masters Grow Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Pascal shares his evolution as a Scrum Master, moving from focusing purely on the mechanics of Scrum to understanding the critical importance of human factors. Early in his career, Pascal worked with teams that struggled to achieve sprint goals, with stories floating from one sprint to another. Through retrospectives and continuous...

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Millions of Users, Multiple Stakeholders—The Art of Product Owner Navigation | Bernard Agrest show art Millions of Users, Multiple Stakeholders—The Art of Product Owner Navigation | Bernard Agrest

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Bernard Agrest: Millions of Users, Multiple Stakeholders—The Art of Product Owner Navigation Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Product Owner: The Stakeholder Navigator Bernard describes an exceptional Product Owner who managed a product impacting millions of people while navigating constantly evolving requirements from multiple stakeholders. This Product Owner excelled at understanding each stakeholder's unique needs and...

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Creating Conditions for Healthy Conflict and Continuous Improvement in Agile Teams | Bernard Agrest show art Creating Conditions for Healthy Conflict and Continuous Improvement in Agile Teams | Bernard Agrest

Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Bernard Agrest: Creating Conditions for Healthy Conflict and Continuous Improvement in Agile Teams Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Bernard believes successful Scrum Masters focus on creating conditions where tension and healthy conflict can emerge naturally, rather than maintaining artificial harmony. Too many organizations remain stuck in fear-based cultures where people avoid raising important issues. For Bernard, success means ensuring...

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Joel Bancroft-Connors: Sustainable Value—Redefining Success Beyond Profit

Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

Joel has evolved his definition of Scrum Master success over time, moving beyond traditional metrics to focus on what truly matters: sustainable value delivery. While Agile principles clearly state the goal of delivering value continuously, Joel emphasizes that success isn't just about making profit - it's about creating sustainable profit through sustainable processes and people practices. He challenges Scrum Masters to consider their "people sustainability metric" and asks whether their approach supports long-term team health and organizational resilience. Joel's definition encompasses three pillars: delivering sustainable value, maintaining sustainable processes, and ensuring sustainability for people. This holistic view of success requires Scrum Masters to think beyond immediate outcomes and consider the long-term impact of their practices.

In this segment, we refer to the book Turn the ship around! by David Marquet

Self-reflection Question: What is your people sustainability metric, and how are you measuring whether your Scrum practices support long-term team and organizational health?

Featured Retrospective Format for the Week: Back to Basics

Joel advocates for returning to the foundational retrospective format outlined in "Agile Retrospectives" by Derby and Larsen. Rather than getting caught up in complex or creative retrospective techniques, he emphasizes the power of following the basic steps: set the stage, gather data, generate insights, decide what to do, and close the retrospective. Joel stresses that there's an important arc to retrospectives that shouldn't be overlooked. By taking time to properly gather data and following the structured approach from the agile retrospectives book, teams can achieve more meaningful and actionable outcomes. Sometimes the most effective approach is simply executing the fundamentals exceptionally well.

In this segment, we refer to the book Agile retrospectives, by Derby and Larsen

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About Joel Bancroft-Connors

Joel Bancroft-Connors is The Gorilla Coach — a Certified Scrum Trainer and Agile disruptor focused on sustainable value and effectiveness. With a background in product, project, and coaching, Joel blends sharp insights with practical tools to help teams thrive. He is a Miro power user and rocks curated classroom playlists.

You can link with Joel Bancroft-Connors on LinkedIn.