Building a Coaching Service Where Survey Scores Become Living Improvement | Scott Smith

Scott Smith: Building a Coaching Service Where Survey Scores Become Living Improvement

Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

 

"Success is about feedback from coaching clients." - Scott Smith

 

Scott is tackling one of the most challenging aspects of organizational transformation: turning annual survey results into continuous improvement. Working with a domain of about 30 people, Scott is exploring how to create a coaching service that doesn't just react to once-a-year data but actively drives ongoing growth. The typical pattern in many organizations is familiar—conduct an annual survey, review the scores, maybe have a few discussions, and then wait another year. Scott is experimenting with a different approach. 

He's setting up a coaching service that focuses on real-time feedback from the people being coached, making improvement a living practice rather than an annual event. The strategy starts with a pilot, testing the concept before scaling across the entire domain. Scott's measure of success is pragmatic and human-centered: feedback from coaching clients. Not abstract metrics or theoretical frameworks, but whether the people receiving coaching find value in what's being offered. 

This approach reflects a fundamental principle of Agile coaching—start small, experiment, gather feedback, and iterate based on what actually works for the people involved. Scott is building improvement infrastructure that puts continuous learning at the center, transforming how organizations think about growth from an annual checkbox into an ongoing conversation.

 

Self-reflection Question: If you were to implement a coaching service in your organization, how would you measure its success beyond traditional survey scores?

 

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About Scott Smith

 

Scott Smith is a 53-year-old professional based in Perth, Australia. He balances a successful career with a strong focus on health and fitness, currently preparing for bodybuilding competitions in 2026. With a background in leadership and coaching, Scott values growth, discipline, and staying relevant in a rapidly changing world.

 

You can link with Scott Smith on LinkedIn.