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Experience 070. Snow, cold and delays. 2022 holiday travel stress.

The Seat 1A Podcast

Release Date: 03/06/2023

Experience 078. Swiftly Getting Through Airports. Why is This Airport so Busy Today? show art Experience 078. Swiftly Getting Through Airports. Why is This Airport so Busy Today?

The Seat 1A Podcast

In this experience we look into the reasons why airports may get much busier than normal. We start out the podcast with a trip review of Vinod who recently flew to London-Heathrow. It was his virgin flight on an Airbus 350. There was no free seat selection with the ticket that he purchased. When Vinod flew out of Vancouver the British Airways, Cathay Pacific and Plaza Premium lounges were all under renovation. This led to an interesting temporary lounge in Vancouver’s International departures. The flight was quiet and uneventful with a landing at Heathrow Terminal 3. It had been decades...

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Experience 077. Can anyone help me? Issues with customer service. show art Experience 077. Can anyone help me? Issues with customer service.

The Seat 1A Podcast

In this experience we look into the world of customer service and examples when the experience goes sideways. We review the situation of the passengers who were flying from Paris to Singapore with a farting and drooling dog in premium economy. Singapore airlines finally got the issue resolved and credited them for their experience. In days gone by, your travel agent would have been your point of contact. Now you’re mostly on your own. Over the last four years, airlines lost many individuals who were extremely proficient in high-touch customer experience. Even more than ever, airline agents...

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Experience 076. That's the Ticket. Another Look at Bookings. show art Experience 076. That's the Ticket. Another Look at Bookings.

The Seat 1A Podcast

In this experience we take a trip into the show’s archives and review tickets and booking. We start out with a review from Vinod about his flight in the summer with Porter from Toronto to Vancouver. As people are looking for good fare prices, this is a good lead-in to a discussion about ticketing. We talked about ticketing in our very early experiences and are revisiting it in this experience. The moment that you purchase the right to travel on an aircraft, you get a Passenger Name Record. Every airline has their own PNR. Make sure you don’t share pictures of your PNR online. But airline...

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Experience 075. Celebrating 75 Episodes in Person. 2023 Summer Travel – The Analysis. show art Experience 075. Celebrating 75 Episodes in Person. 2023 Summer Travel – The Analysis.

The Seat 1A Podcast

In this experience Vinod and Geoff are both in Toronto, recording in person and celebrate the milestone of 75 episodes. We proceed to do an analysis of travels in July 2023. Geoff had a trans-Atlantic adventure, with flights to Germany, Austria, and Turkey. Geoff's trip was from Toronto to Frankfurt with a premium economy ticket that had been booked early in the year but wanted to try for an upgrade. ExpertFlyer helped to figure out the load factor and Geoff tried the Air Canada bid upgrade system. Forty-eight hours in advance the upgrade was accepted. Remember that Air Canada does not have...

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Experience 074. Summer Skies. 2023 Plans for Vinod and Geoff. show art Experience 074. Summer Skies. 2023 Plans for Vinod and Geoff.

The Seat 1A Podcast

In this experience we take a look at our summer 2023 travel plans, and also look at trips we took in June. It’s a very different summer than that of 2022. We’re getting closer to how things were pre-pandemic with higher amounts of staffing, however now we have to really search again for cheap fares. Vinod and Geoff had travels in June in Canada. Geoff flew to Yukon and did a large road trip from there also through Alaska. Geoff flew with Air North which had a terrific Connector Fare deal to Whitehorse from Calgary. There were a few adventures on the way - including waiting on the tarmac in...

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Experience 073. Flew to a Room. A Deeper Look at Airport Hotels. show art Experience 073. Flew to a Room. A Deeper Look at Airport Hotels.

The Seat 1A Podcast

In this experience we take a deeper look at the world of airport hotels. Sometimes hotels can be the best thing but can also be the most horrible desolate places on the planet. We’ve discussed many different types of hotels in previous experiences, from the incredible to the incredibly terrible. Big airports have the big global hotel brands. But there is another tier of just a place to sleep. There are some very neat hotels that are attached to airports – Geoff remembers his visit to the TWA hotel at JFK. There are also some hotels with very cramped and tight rooms. Vinod remembers a hotel...

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Experience 072. Complicated Connections. Multiple Stops for Cheaper Fares. show art Experience 072. Complicated Connections. Multiple Stops for Cheaper Fares.

The Seat 1A Podcast

In this experience we discuss the fact that this summer many people will be flying but the prices for direct connections are often fairly expensive. Often multiple connections are a way people find to save costs. These multi-stops remind Vinod when planes had to stop due to the lack of range. But unlike times in the past today you can see all the travel details related to your trip. As people change their ticket purchasing habits, it can mean a change in the way that they layover. Iceland was one of the first countries that promoted a free layover. Sometimes you can’t find the flight to book...

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Experience 071. Silver Wings. Flying with Seniors. show art Experience 071. Silver Wings. Flying with Seniors.

The Seat 1A Podcast

In this experience we look at the realities of flying with seniors. Vinod and Geoff realize that soon enough they will be in this demographic. As populations age, airlines will have older populations on flights and the challenges that go with it. Since some of today’s seniors lived through the golden age of flying with certain levels of service, there is generational gap. Often elderly parents are put on flights around the world - which Vinod saw in his role as a station manager. The system is not there for everyone to embrace every individual. Airports are larger, seats are closer, and...

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Experience 070. Snow, cold and delays. 2022 holiday travel stress. show art Experience 070. Snow, cold and delays. 2022 holiday travel stress.

The Seat 1A Podcast

In this experience we look back at our travel experiences over the December 2022 holiday season. We got where we were meant to go, and fortunately did not incur any of the long delays that many other travellers encountered. December 2022 saw serious weather systems in North America. That was combined with large volumes; technology, crewing, and baggage issues. People thought that the labour issues from the summer of 2022 had resolved themselves, but they were still ongoing. First, Vinod planned a trip to San Diego from Vancouver. He decided to fly to Los Angeles and rent a car, which turned...

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Experience 069. That Club. Miles High in the Sky. show art Experience 069. That Club. Miles High in the Sky.

The Seat 1A Podcast

In this experience we discuss that infamous club a mile high. We look back to the golden age of travel with beautiful flight attendants and pilots and exotic locations. Now add that to four- and five-star hotels, and crews from around the world it can lead to romance and attraction. Don’t screw the crew...well at least not yours. The captain and crew manager would keep an eye on their crew during layovers, otherwise there was the risk of people making bad decisions. Cancun was a location where crazy stuff would happen complete crews from multiple countries, beaches and alcohol. Sometimes...

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In this experience we look back at our travel experiences over the December 2022 holiday season.

We got where we were meant to go, and fortunately did not incur any of the long delays that many other travellers encountered.

December 2022 saw serious weather systems in North America. That was combined with large volumes; technology, crewing, and baggage issues. People thought that the labour issues from the summer of 2022 had resolved themselves, but they were still ongoing.

First, Vinod planned a trip to San Diego from Vancouver. He decided to fly to Los Angeles and rent a car, which turned out to be an important factor. The Vancouver-Los Angeles route is a competitive and frequent route.

In the week before Vinod's flight there was a major winter storm in Vancouver. Vancouver does not get the same amount of snow as other Canadian airports. On the day before his flight there was another massive snowstorm. Would Vinod be able to make the flight to Los Angeles? He checked the schedules of his plane and the weather of the city where it was going to be before his flight.

All flights at YVR cancelled. Airport closed. All arrivals were halted.

But what about flights departing? Vinod's flight was still operating. The US departure terminal at Vancouver was mayhem. Vinod learned that the passport scanning terminal could have problems with infant tickets.

Flight crew also get stuck when the weather goes sideways, so there was a slight delay.

It might have led to de-icing employees getting to the airport, since the capacity to de-ice was less than 50 percent on this wintery day in Vancouver. It took Vinod 3 hours to have his plane de-iced.

Vinod looked out on the tarmac, various trans-Pacific flights were stuck on the tarmac, unable to deplane their passengers or get to a gate.

Geoff shared a story of crews getting stuck in Ft. McMurray, Alberta from the same storm.

Vinod has a love hate relationship with LAX. Right now it is on the hate dial.

Vinod was very lucky to make it out that day on a critical feeder route.

If you're liking this episode experience, you may also enjoy Experience 027. "Planes, Trains and Automobiles. Holiday Travel Horror Stories." It's available wherever you listen to your podcasts. 

Meanwhile, Geoff was scheduled to fly from Toronto on December 24. He had been watching the storm system that affected Vinod, along with other record cold systems moving across North America. Then there was a weather warning for freezing rain and then a blizzard warning.

However the morning of December 24, the flight was showing on time. The temperatures had dropped with strong winds. The airport was holiday busy, the lounge was full but seating was still available. The flight was slightly delayed due a baggage issue, but arrival was not too delayed.

Geoff's return flight involved a review of food at Calgary security - what happens with solid honey?

Calgary had thick heavy fog, and the inbound flight was delayed. The first officer was delayed on arriving due to the fog.

The turbulence was very strong, to the point where the crew had to take their seats. Otherwise the return was uneventful, but since the flight was late priority was given to those connecting.

Vinod's flight back to Vancouver was much more stressful than it normally was. It started well, with burgers and plane spotting, but went downhill starting with the car rental shuttle bus.

Vinod was supposed to meet a work colleague who was connecting - but logistics prevented it from happening.

Vinod needed to take apart his child's stroller and put all three parts through the x-ray machine.

The stress of the day fuelled into Vinod's child for the return flight, which arrived at Vancouver at the furthest gate from Canadian Customs.

Vinod got a good laugh as some American pilots were shamed to get back in the line to exit the customs hall.

It is important to book the right routing during periods of travel uncertainty. If Vinod had booked the San Diego flight, there is a much stronger chance it would have been cancelled. Also in late December 2022 would have had to probably land at LAX anyway due to the aviation fuel leak limiting flight distance at San Diego.

Geoff and Vinod share their love for San Diego airport.

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If you have a story about flights to Los Angeles, holiday flights, upcoming trips, or other experiences that you would like to share, please email us at stories(at)seat1a.org or find us on Facebook, Twitter, and Instagram. If you wish to support the show financially, we are on Patreon. Show notes are available online at http://podcast.seat1a.org/