Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event
Release Date: 07/07/2021
Season 5, Episode 9: Season 5 In Review: Discovering Our Potential; Recovering our Dreams
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About Today's Show In this episode we revisit all of our conversations this season, and explore how it was that our alumni could use Seneca as such a powerful launchpad to their successful careers. How is it that a single conversation in a classroom can inspire a student to change the direction of their life; or find the courage to enroll in a program that speaks to a dream that had previously lay dormant? What kind of place can have such an impact on our lives? In revisiting conversations with Seneca alumni, as well as Seneca professors, and leaders, we uncover some of the...
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Season 5, Episode 8: Seneca Professor, and Fashion Sustainability Expert, Dr. Sabine Weber
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About Today's Show Welcome to episode 8, Season 5 of #SenecaProud Podcast! Question: What do you do with the clothes you no longer wear? If you're like me, you try to donate them when you can, but what if they're tattered? For me, I probably throw them into the garbage, which of course goes straight to the landfill. Turns out, textile waste is a big problem, both globally, and in Canada as well. Here are some statistics, courtesy of Earth.org: 92 Million Tonnes of Textiles Waste is Produced Every Year - which is the equivalent of one garbage truck full of...
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Season 5, Episode 7: Seneca Graduate, and Queen's Park Bureau Chief for Global News, Colin D'Mello
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About Today's Show Welcome to episode 7, Season 5 of #SenecaProud Podcast! Today's episode features Seneca College graduate Colin D'Mello, who is also the Queen's Park Bureau Chief for Global News. As Queen's Park Bureau Chief, Colin is responsible for gathering and reporting on our provincial leaders, and holding them accountable on our behalf, which often means asking the tough questions. This episode is a master's class in how determination, positive self-criticism, and focus can combine to transform raw talent into genuine success. In this episode we also learn: How to build...
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Season 5, Episode 6: Mary Trant, Jamie Zeppa, and Erin Dolmage, on their Award Winning Roundtables
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About Today's Show Welcome to episode 6, Season 5 of #SenecaProud Podcast! In this episode, I speak with three professors who have created a regular, weekly online roundtable that has proven to be something quite special. Borne out of the need for connection we all felt during the COVID lockdowns, these weekly roundtables have become an opportunity for Seneca Faculty of the Arts to connect, share common experiences as educators, and simply hold space for each other, and for themselves, and as such have become tremendously popular. In this episode we learn how the professors manage...
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Season 5, Episode 5: Winston Stewart - Seneca Alumnus, CEO of Wincon Security
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About Today's Show Welcome to episode 5, Season 5 of #SenecaProud Podcast! I have a question for you. Have you ever been set on a life-plan, and then something happens outside of your control, or maybe someone whispers something in your ear, which causes you to fully reconsider your plan, and pivot to a different life direction? What do you do? Do you decide to take the risk, and pivot to that new direction? Or do you cling to your original plan that doesn’t make as much sense as it once might have? In this episode we meet Seneca Alumnus and CEO of Wincon Security,...
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Season 5, Episode 4: Neil Hetherington - CEO of Daily Bread Food Bank, on what each of us can do to end food insecurity
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About Today's Show Welcome to episode 4 Season 5 of #SenecaProud Podcast! In this episode our guest, Neil Hetherington, Seneca graduate, and CEO of the Daily Bread Food Bank, talks about how each of us can take steps to help end food insecurity in Toronto, and across Canada. In this episode Neil shares his journey from student at Seneca College, to the youngest CEO in the history of Habitat for Humanity in Toronto and New York, and then to his role as CEO of Daily Bread Food Bank. In this episode we also talk about: How the need for food banks in general has increased...
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Season 5, Episode 3: Isabel Kanaan - Co-Creator and Star of OMNI's "Abroad" TV Show
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About Today's Show Welcome to episode 3 Season 5 of #SenecaProud Podcast! In this episode of the #SenecaProud podcast, we talk TikTok, TV, and chasing your dreams with Seneca College graduate Isabel Kanaan. Isabel shares her story of moving to Canada from the Philippines when she was a teenager, and what it was like to have to finish out her final year in high school in a completely new country. And while she dreamed of going into entertainment in the Philippines, the thought of her realizing that dream in Canada seemed like a more of a fantasy - until she enrolled in the Acting...
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Season 5, Episode 2: Shahrzad Farzinpak - Creating Business Leaders for a Sustainable Future
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About Today's Show Welcome to episode 2 Season 5 of #SenecaProud Podcast! In this episode we talk about sustainability, and Seneca's role as a signatory in the UN Global initiative known as PRME. PRME is an acronym that stands for "Principles for Responsible Management Education." The mandate of PRME is to bring the concept of sustainability into every management classroom, regardless of the subject. Our guest in today's episode, Shahrzad Farzinpak, is not only the Chair of the School of Human Resources and Global Business, Sharhzad also leads Seneca's efforts in this crucial global...
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Season 5, Episode 1: President David Agnew - The Future is Now
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About Today's Show Welcome to the first episode of #SenecaProud Season 5! As in previous seasons, we launch Season 5 with an interview with Seneca College President, David Agnew. There's a lot that's changed in the year or so since President Agnew was on the podcast. While last year we were still in lock-down, this year, in-person classes are in full swing, students and teachers fill the hallways, and students are studying in the libraries. But it's definitely not the same as it was pre-pandemic. Technology has transformed much of the student administrative...
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Season 4, Episode 10: Season 4 in Review
#SenecaProud
Today's episode revisits the conversations of Season 4. I've selected key moments of each conversation that, when heard together, form a uniquely Seneca tapestry of determination, grit, and a commitment to a better future. Every conversation demonstrates two very distinct, related themes: One theme is around working for a better future, and the other them is "Challenge Accepted." You'll hear how each guest is on their respective journey to live the mantra of "Challenge Accepted." Every one of our guests this season (as is the case in every season), has...
info_outlineSuper glad to be back with you! I took some time away from the podcast during this pandemic. And now that I’m back and this is going to be a GREAT show for you!
Now that COVID is becoming part of our history, things are OPENING UP! We have the pandemic on the run! People are thinking about what it’s all going to be like when we can start calling things “normal.”
One of those things is going to be weddings! Remember those? Lots of people, two of whom are pledging their life-long love and devotion for each other, and then there’s drinking, and dancing, and all-around partying? Yeah! That was actually a thing! We did that!
I know a few couples who have actually put off getting married because they wanted to have that “thing,” and now people are really starting to think about making it happen.
Our guest happens to be one of the larger wedding entertainment companies in the New York / New Jersey area. So, if you want to talk about big weddings, amazing entertainment (where the musicians are often Broadway performers), these are the folks who set that up.
And this podcast is about all things Customer Experience, so what is one of the most intense customer experience situations around? Weddings! Our guest, Mike Saulpaugh, has a really interesting take on what it means to deliver a great customer experience.
About our Guest, Michael Saulpaugh
Michael Saulpaugh is Managing Partner at Elegant Music Group, based out of Montclair, NJ. In addition to his 18 years in the events and entertainment industry, Michael has a professional background in creative advertising. His work has been featured in Adweek and BuzzFeed has called him, “hilariously clever.” Michael, as you’ll hear, is all about leveraging the experience of the customer to drive business growth, and was selected to and is now a contributing member on the Forbes Business Council.
Elegant Music Group Website: https://elegantmusicgroup.com/
To connect with Pat Perdue:
Instagram: @pat_perdue_brand_strategist
Twitter: @patpatperdue