What’s Working in Chronic Care | CommonSpirit, Mount Sinai, White-Wilson + More
Release Date: 04/07/2026
Stars, Savings, and Satisfaction with BCBS Michigan, Aetna, MVP & Vori (RePost)
Bright Spots in Healthcare
In this Bright Spots in Healthcare episode, host Eric Glazer brings together an all-star panel of leaders who are reshaping the future of Medicaid and social care. Our guests include: Vanita Pindolia, Vice President, Medicare Star Ratings, Emergent Holdings (BlueCross BlueShield Michigan) Jason Merola, MD, Chief Medical Officer, MVP Health Care Charlotta Eriksson, Lead Director, National VBC Partnerships (Specialty), Aetna Mary O’Connor, MD, Chief Medical Officer & Co-Founder, Vori Together, they explore: How Medicare Advantage plans are embedding Stars, CAHPS, and adherence...
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Yale New Haven’s Thomas Balcezak, MD | How to Make What Works Stick, Spread and Scale
Bright Spots in Healthcare
Healthcare doesn’t have a shortage of good ideas. The harder problem is turning what works into the way care is actually delivered. In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Dr. Thomas Balcezak, Executive Vice President and Chief Clinical Officer at Yale New Haven Health, to explore why proven ideas can take years to become everyday practice, and what healthcare leaders can do differently. Dr. Balcezak shares how Yale New Haven is using more than 2,500 Care Signature pathways to bring current clinical guidance directly into physician workflows, reduce unwanted...
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The Forecasting Frontier: How AI is Reshaping Risk, Revenue, and ROI (Repost)
Bright Spots in Healthcare
Artificial intelligence is no longer just a buzzword, it’s a practical tool transforming how healthcare organizations prepare for the future. From evaluating and pricing risk with greater accuracy to identifying rising-risk members and strengthening long-term financial strategies, AI is reshaping the very foundations of forecasting in healthcare. In this episode, leaders from Florida Blue, Premera Blue Cross, Blue Shield of California, and Prealize Health share how they’re applying AI across actuarial, clinical, and data science domains to optimize decisions, improve outcomes, and drive...
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One Member, Five Open Gaps: How Leading Medicare Advantage Plans Are Coordinating Member Action
Bright Spots in Healthcare
In this episode of Bright Spots in Healthcare, host Eric Glazer brings together Medicare Advantage leaders from Drips, Johns Hopkins Health Plans, MMM Holdings, myPlace Health, and Independent Health to tackle a challenge every plan knows well: what happens when the same member has multiple open needs, and who decides what should happen first? The conversation moves beyond measure-by-measure outreach to explore how plans can coordinate action around the whole member. Panelists discuss how to weigh Stars, claims cost, risk adjustment, member context, social barriers, provider workflows, and...
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Anthem's West Region Commercial President Beth Keyser | Making Healthcare Easier Before It Gets Expensive
Bright Spots in Healthcare
"Healthcare becomes more affordable when we make the better choice the easy choice." In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Beth Keyser, President of Anthem Blue Cross and Blue Shield's West Region Commercial Health Benefits business, to explore why healthcare affordability isn't just about lowering prices, it's about helping people make better decisions earlier. Throughout the conversation, Beth shares how Anthem is redesigning the member journey by combining data, navigation, provider collaboration, and whole-person care to guide members toward the right...
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How Disruptors Defy the Odds with Dr. Imamu “Mu” Tomlinson (RePost)
Bright Spots in Healthcare
What does it really take to challenge the status quo in healthcare, and win? Dr. Imamu “Mu” Tomlinson, CEO of Vituity and author of Less Than One Percent: How Disruptors Defy the Odds, joins host Eric Glazer to share hard-won lessons on leadership, resilience, and breaking barriers. In this energizing conversation, Mu discusses: How to turn “you can’t” into the fuel that drives innovation. Why being disagreeable, optimistic, and relentless are the core traits of true disruptors. Lessons healthcare can borrow from sports icons like Steph Curry and leaders in entertainment. Why...
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Rethinking Specialty Care with Elevance Health, Fallon Health, Elite Health Plan, & Vori Health
Bright Spots in Healthcare
In this Bright Spots in Healthcare episode, host Eric Glazer brings together health plan and specialty care leaders to examine a challenge becoming increasingly important to healthcare organizations: how to make sure the right specialty expertise reaches the right patient at the right moment without simply adding another disconnected program. The discussion explores what happens when organizations rethink specialty care as a pathway rather than an isolated episode. Across health plans and specialty care organizations, the conversation looks at how earlier identification, better triage, care...
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Precision Health, AI & Engagement: Dr. Carolyn Jasik on Verily’s Vision for Consumer-Centered Care (Repost)
Bright Spots in Healthcare
Recorded live at HLTH, this episode of Bright Spots in Healthcare features Dr. Carolyn Jasik, Associate Chief Clinical Officer at Verily, an Alphabet company focused on precision health innovation at scale. Carolyn shares how Verily has evolved through multiple “moonshot” phases, from devices and research to its current focus on precision health, combining AI, data science, and clinical expertise to deliver the right intervention to the right person at the right time. Drawing from her background as a pediatrician, behavioral scientist, and former digital health executive, Carolyn explains...
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Beyond the AI Pilot: Johns Hopkins, Northwell, WVU Medicine & TytoCare on Scaling Remote Specialty Care
Bright Spots in Healthcare
Duration: 1 hr In this episode of Bright Spots in Healthcare, host Eric Glazer brings together leaders from Johns Hopkins Medicine, Northwell Health, WVU Medicine, and TytoCare to explore one of healthcare's biggest challenges: how to move beyond isolated AI pilots and operationalize AI in ways that genuinely improve specialty care. While AI continues to dominate headlines, the organizations making the greatest progress aren't simply adopting more technology. They're redesigning workflows, strengthening governance, extending specialist expertise, and embedding AI into clinical operations in...
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From Mint to Medicine: How Aaron Patzer Is Fixing Patient Communication (RePost)
Bright Spots in Healthcare
What happens when the founder of Mint.com takes on one of healthcare’s most broken experiences—patient communication? In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Aaron Patzer, Founder and CEO of Vital, to explore how simplicity, clarity, and human-centered design can drive real impact in healthcare. Drawing from his journey building Mint, Aaron shares why most healthcare technology misses the mark, how better communication improves outcomes and ROI, and what leaders must do to design experiences people actually use. The conversation goes deep on: Why...
info_outlineChronic care isn’t failing because of strategy. It’s breaking down in execution.
In this episode of Bright Spots in Healthcare, host Eric Glazer brings together provider leaders to explore a critical issue: the loss of time, attention, and clinical capacity to inefficient workflows instead of patient care.
This conversation highlights how organizations are making structural changes to reduce friction, improve follow-up, and build more sustainable chronic care models.
🎯 What you’ll learn:
- Why chronic care breaks down in workflow, not strategy
- How leading providers reduce administrative burden
- What changes when documentation stops dominating care
- How follow-up systems are redesigned to close care gaps
- How augmented care models expand capacity without replacing human care
👥 Featured Leaders:
- Francis Mercado, MD – Board Chair, CommonSpirit Health ACO
- Danielle Whitacre, MD – Chief Medical Officer, Bloom Healthcare
- Lilian Alevato, MD – Chief Medical Officer, White-Wilson Medical Center
- Ava Johnson – Director, Ambulatory CDQI, Mount Sinai Hospital
- Carol Roeder, MD – Chief Medical Officer, Nightingale.MD
📥 Resources & Links:
👉 Panelist Bios:
https://www.brightspotsinhealthcare.com/events/how-leading-providers-are-reclaiming-time-value-in-chronic-care/
👉 Download the Episode Guide:
https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/04/Episode-Guide-Bright-Spots-in-Health-Care-04-02-26.pdf
👉 Key Insights Summary:
https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/04/Key-Takeaways_-Reclaiming-Time-Value-in-Chronic-Care-04-02-26.docx.pdf
📩 Request the full reports:
vluangaphay@brightspotsventures.com
📊 Featured Reports:
Chronic Care Breaks Down in Workflow, Not Strategy
Learn how redesigning workflows and automating low-value tasks improves capacity and patient outcomes.
What an Augmented Care Manager Model Looks Like in Practice
See how AI-assisted care models extend reach while preserving human interaction and clinical judgment.
🤝 Episode Partner: Nightingale.MD
Nightingale.MD helps provider organizations redesign chronic care workflows using an augmented care model.
Their AI assistant, Florence™, supports outreach, follow-up, and documentation while allowing clinical teams to focus on high-value patient care.
🌐 Learn more: https://www.nightingale.md
📩 Schedule a meeting with Carol Roeder, MD:
Contact Vekonda Luangaphay at vluangaphay@brightspotsventures.com
🧠 About Bright Spots Ventures
Bright Spots Ventures is a healthcare strategy and engagement company focused on scaling proven innovations.
They connect healthcare leaders through podcasts, executive councils, and private events to accelerate measurable impact.