MD Anderson Emergency Physician: AI Isn’t Enough Without a Digital Health Ecosystem
Release Date: 04/28/2026
From Mint to Medicine: How Aaron Patzer Is Fixing Patient Communication (RePost)
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What happens when the founder of Mint.com takes on one of healthcare’s most broken experiences—patient communication? In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Aaron Patzer, Founder and CEO of Vital, to explore how simplicity, clarity, and human-centered design can drive real impact in healthcare. Drawing from his journey building Mint, Aaron shares why most healthcare technology misses the mark, how better communication improves outcomes and ROI, and what leaders must do to design experiences people actually use. The conversation goes deep on: Why...
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GLP-1 therapies are transforming pharmacy benefits, and Express Scripts is leading the way. Harold Carter, PharmD, SVP of Trade Relations, joins host Eric Glazer to discuss how one of the nation’s largest PBMs is navigating this disruptive moment in healthcare. Harold shares how Express Scripts is: Capping costs of GLP-1 therapies to expand patient access while keeping plan spending predictable. Redesigning funding models to strike a balance between affordability, predictability, and outcomes. Leveraging digital tools and AI to reduce friction in the member experience and support...
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Recorded live at the AHIP 2026 Conference, Eric Glazer sits down with Dr. Hector de Leon, Board Chair of the Kaiser Permanente Medical Foundation and practicing pediatrician, for a conversation about one of healthcare's biggest challenges: Not discovering what works, but scaling what already does. For more than 80 years, Kaiser Permanente has built its care model around prevention, physician trust, integrated care, and long-term health outcomes. In this conversation, Dr. de Leon shares practical examples of how those principles come to life, and why Kaiser is increasingly partnering with...
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Why Digital Health Pilots Fail: UC Davis Health’s Dr. Reshma Gupta
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A lot of digital health pilots do not fail because the idea is bad. They fail because the care model, workflow, staffing, and financial design were never fully built. This episode features a presentation from the ROI-Centered Care Summit, produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Reshma Gupta, MD, Chief of Population Health and Accountable Care at UC Davis Health, shares why so many AI and digital health pilots stall, and what it takes to redesign them into models that are operationally viable,...
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Inside MultiCare’s Oncology Access Playbook with CMO Dr. Yarrow McConnell
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In oncology, performance is not just about getting patients in the door. It is about getting them to the right specialist, at the right time, with less friction across every handoff. This episode features a presentation from the ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Yarrow McConnell, MD, FACS, Chief Medical Officer at MultiCare Cancer Institute, shares how MultiCare redesigned oncology pathways to improve access, strengthen coordination, and deliver...
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Inside Ascension IL’s ED Throughput Playbook: 4-Minute Door-to-Doc and Better Flow
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Emergency department performance is often shaped long before a patient is admitted, or discharged. This episode features a presentation from the recently held ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Robert Sumter, PhD, FACHE, EVP / Market Chief Operating Officer at Ascension Illinois, shares how his team redesigned the emergency department front door to improve patient flow, reduce waiting, and strengthen both operational and financial performance. ...
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Northwell Health CEO John D'Angelo, MD | The Next Operating System for Healthcare
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In this Bright Spots in Healthcare episode, host Eric Glazer brings together Medicare Advantage and operational leaders to explore a growing challenge facing health plans: why identifying risk is no longer enough to improve outcomes. As organizations invest heavily in HRAs, predictive analytics, and member insight platforms, many still struggle to convert those insights into timely, coordinated action. This discussion focuses on where execution is breaking down between identification and intervention, and what leading plans are doing differently to reduce friction, align teams, and engage...
info_outlineIn this episode of Bright Spots in Healthcare, recorded live at the ViVE 2026 conference, Eric Glazer sits down with Dr. Pavitra Krishnamani from MD Anderson Cancer Center to explore what it actually takes to build scalable digital health systems.
As both a practicing emergency physician and digital health innovator, Dr. Krishnamani brings a frontline perspective to one of healthcare’s biggest challenges: why so many digital health tools fail to scale, and what separates technologies that succeed from those that don’t.
While the industry continues to invest heavily in AI, wearables, telehealth, and other digital tools, many health systems are still struggling with fragmented solutions, low adoption, and limited real-world impact. The path forward isn’t more tools, it’s better systems.
In this episode, you’ll learn:
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Why workflow integration matters more than features in digital health adoption
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How AI, wearables, telehealth, VR, and EHRs must work together as a connected ecosystem
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What health systems should evaluate before bringing in new technology, including ROI, maintenance, and unintended consequences
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The role of human-centered design in building solutions clinicians will actually use
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Why adoption fails without clinician buy-in, flexibility, and cultural alignment
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How to design more effective pilots and avoid common implementation pitfalls
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Why education and mindset are critical to scaling AI and digital health
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What it takes to move from siloed tools to scalable, system-level transformation
Key Takeaway:
“Education begets innovation” - Pavitra P. Krishnamani, MD.
Scalable digital health isn’t about deploying more technology, it’s about aligning technology, workflows, and people into systems that actually work in practice.
Learn More from Dr. Krishnamani:
Dr. Krishnamani expands on many of these ideas in her upcoming book:
Home is Where the Health Is: How Digital Innovation and Technological Advances are Transforming Healthcare and Wellness.
The book explores how technologies like AI, wearables, telehealth, and data systems are coming together to reshape healthcare delivery and move care closer to where patients live their daily lives.
Connect with Dr. Krishnamani:
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Instagram: https://www.instagram.com/docpavitra
Partner with Bright Spots Ventures: If you are interested in speaking with the Bright Spots Ventures team to brainstorm how we can help you grow your business through credibility building content and trusted executive relationships, email hkrish@brightspotsventures.com
About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.
We help healthcare leaders discover what’s working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the “bright spots” in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.