State of Readiness | Benjamin Taylor; MD of RedQuadrant
State Of Readiness
Video Version About the Podcast Benjamin Taylor, the Managing Director of RedQuadrant, engages in a thought-provoking dialogue with Joseph Paris, delving into the nuanced intricacies of organizational evolution and improvement within the public sector landscape. Drawing from their wealth of experiences and insights, Taylor and Paris underscored the paramount importance of democratizing knowledge accessibility and fostering collaborative group dynamics as catalysts for organizational advancement. Taylor elucidated the genesis of Red Quadrant, inspired by a London cab...
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State of Readiness | Ron Crabtree; CEO of MetaOps Inc and MetaExperts
State Of Readiness
Video Version About the Podcast In the realm of strategic business discussions, Ron Crabtree, a seasoned entrepreneur, assumed the mantle of authority. With a keen understanding of the trials and tribulations inherent in business scaling and talent acquisition within dynamic environments, he underscored the necessity of fostering robust professional networks and discerning between strategic and tactical hiring approaches. In collaboration with the esteemed Joseph Paris, they delved into the pivotal role of effective facilitation in propelling organizational...
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State of Readiness | Michael Webb; President @ Sales Performance Consultants, Inc.
State Of Readiness
Video Version About the Podcast I have known Michael Webb for several years. He has been a member of the Advisory Board of the Operational Excellence Society almost since its inception and led the Operational Excellence Society Chapter in Atlanta. We start the podcast by discussing the application of operational excellence and continuous improvement principles to sales and marketing activities. Paris made note of the challenges due to the personality-driven nature of sales and getting salespeople to document processes and how there might be a...
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State of Readiness | Scott Lushin; Senior Manager, Global Operational Excellence @ Donaldson
State Of Readiness
Video Version About the Podcast My guest today is Scott Lushin, Senior Manager of Global Operational Excellence at Donaldson Company, Incorporated. In this episode, Scott takes us through his professional journey. Starting off in retail automotive and the restaurant business, it is obvious that has two passions; problem solving and leadership. Although his passion for problem-solving made itself readily apparent in his early life, his skills in leadership made themselves known later and over time. Scott started his journey right out of high school at an automotive...
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State of Readiness | Ben Guttmann; Author of "Simply Put"
State Of Readiness
Video Version About the Podcast Hello and welcome to another edition of State of Readiness. I am your host, Joseph Paris. My guest today is Ben Guttmann, Author of “Simply Put; Why Clear Messages Win―and How to Design Them.” We start the conversation going back to high school where Ben was fortunate enough to have attended a high school that had a business department and offerings for those who were interested in business goings-on. It's here where Ben got hooked on marketing. We share our ideas on communicating, mostly born of experiences. Why do people...
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Jesse DePriest; President, Jesse DePriest Consulting, LLC
State Of Readiness
Video Version About the Podcast Hello and welcome to another edition of State of Readiness. I am your host, Joseph Paris. My guest today is Jesse DePriest, President of Jesse DePriest Consulting, LLC; Privately held consultancy specializing in Lean including; strategy development and deployment, leadership development, process design and analysis, process improvement, problem solving, teamwork. I have known Jesse for several years and his story is as American as Apple Pie. Jessie grew up on a dairy farm in Alaska where he was the youngest of 10...
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Daniel Varroney; President & CEO of Potomac Core
State Of Readiness
Video Version About the Podcast Hello and welcome to another edition of State of Readiness. I am your host Joseph Paris. My guest today is Daniel Varroney, President and CEO of Potomac Core; a consultancy specializing in helping trade organizations transform into strategic partner for industry and professions. I have known Daniel for many years; having first met him when I was a member of the New York City Chapter of the Association for Corporate Growth (ACG) which is an organization of professionals serving the mergers and acquisitions ecosystem and he was its...
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Innocent Hadebe; Director of Business Excellence for Chick-fil-A Corporate
State Of Readiness
Video Version About the Podcast Hello and welcome to another edition of State of Readiness. I am your host Joseph Paris. My guest today is Innocent Hadebe, Director of Business Excellence for Chick-fil-A Corporate. I met Innocent like a meet a great many people and that would be through LinkedIn. Of course my initial attraction to Innocent was that we were like minded professionals pursuing Operational Excellence. But it was not until we met face to face in Orlando at an Operational Excellence conference where I was able to really understand Innocent and...
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Manuel Ugarte; Director and Strategic Accounts Manager of the United States Army’s Combat Capabilities Development Command (CCDC)
State Of Readiness
Video version About the podcast In this edition of “State of Readiness”, I welcome Manuel Ugarte, Director and Strategic Accounts Manager of the United States Army’s Combat Capabilities Development Command (CCDC). The US Army’s CCDC mission is to provide the research, engineering, and analytical expertise to deliver capabilities that enable the Army to deter and, when necessary, decisively defeat any adversary now and in the future. And the CCDC’s vision is to be the scientific and technological foundation of the...
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Ofra Kalechstain, CEO of Matics
State Of Readiness
Video version About the Podcast Today I invite Ofra Kalechstain, CEO of Matics, to “State of Readiness”. Ofra started off her career as a computer programmer at SciTex where she helped develop applications for aiding in oil and gas exploration. Afterwards, she worked for over 26 years at Paradigm where she moved-up through the ranks until becoming the Executive Vice President of Product Development until 2014. She then turned her attention to being an active investor in start-ups. She took a particular interest in one of her investments,...
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Video Version
About the Podcast
My guest today is Tim Pettry, Program Director for Continuous Improvement at the Cleveland Clinic’s Akron General (CCAG) Hospital where he directs the implementation of a Culture of Improvement for over 5,500 caregivers, utilizing the Cleveland Clinic Improvement Model.
One of the biggest “take-aways” of this conversation is the difference in syntax between manufacturing and healthcare that needs to be considered when attempting to deploy an Continuous Improvement program in a healthcare environment.
But we start the conversation at the beginning (where else?) with Tim’s 18 years of experience at Ford Motor Company at their Cleveland Manufacturing Site. As a result of the continuous improvement efforts of Tim and his colleagues, Ford won the Shingo Prize with Tim himself being appointed to the Shingo Institute’s Board of Examiners in 1996.
I am sure you will enjoy listening to the conversation as much as I did. Give a listen.
About Tim Pettry
Tim Pettry is the Program Director, Continuous Improvement at Cleveland Clinic Akron General (CCAG) where he directs the implementation of a Culture of Improvement for over 5,500 caregivers, utilizing the Cleveland Clinic Improvement Model. He has been a member of a Continuous Improvement team since 2008 that serves over 70,000 Cleveland Clinic caregivers worldwide.
Prior to jumping into the Healthcare field, he spent 18 years with the Ford Motor Company at their Cleveland Manufacturing Site in several roles including Cost Analyst, Training Manager, and Ford Production System Coordinator. His final year at Ford he served as a Ford Production System Coach for Powertrain Operations.
Tim’s career started in retailing as a Department Manager for the May Company (now part of Macy’s) where he learned to appreciate the concepts of customer service. Recognizing that a career in Retailing did not fit with his new role as a father, Tim joined Ernst & Whinney’s (now Ernst & Young) National Client Services department in Cleveland, where he led a team of 6 analysts and multiple students who were responsible for providing secondary research data and analysis in support of major request for proposals for Audit and Consulting services, and maintaining the firm’s Mailing and Alumni programs.
Tim’s passion for continuous improvement work comes from participating in and leading several cultural transformation efforts while at Ford and the Cleveland Clinic. A highlight of his career was helping to save Ford’s Cleveland Engine Plant 1 from closing in 2002. The work there was recognized as one of the pivotal events in valuing work and delivering results in the book, “Inside the Ford-UAW Transformation”
Tim was appointed to the Shingo Institute’s Board of Examiners in 1996 after leading the team responsible for writing Cleveland Engine Plant 2’s Achievement Report and coordinating the site visit that led to the plant being awarded the Shingo Prize for Excellence in Manufacturing. He has served as a lead examiner for over 10 years. As an examiner, he has participated in a number of site visits to a variety of different manufacturing and healthcare organizations. Additionally, as an examiner, Tim has had the opportunity to review numerous books vying for the Shingo Prize for Publications.
Tim served for 6 years as the Shingo Institute’s representative on the AME / Shingo Institute / SME Lean Certification Oversight and Appeals Committee, serving as Chairman of the committee in 2010. He earned his Master of Business Administration in Management and Labor Relations from Cleveland State University.
He and his wife, Lisa, have 5 grown children and 7 grandchildren.
LinkedIn Profile: https://www.linkedin.com/in/timpettry/
Company: Cleveland Clinic
Title: Program Director, Continuous Improvement
Headquarters: Cleveland, Ohio, USA
Year Founded: 1921
Company Type: Not-for-profit Hospital
Company Size: 72,500 Employees, $12.4 Billion in Revenue
Practice Areas: Cleveland Clinic is a not-for-profit American academic medical center based in Cleveland, Ohio with expertise in all healthcare practice areas and is consistently ranked as one of the best hospitals in the United States. It is owned and operated by the Cleveland Clinic Foundation, an Ohio not-for-profit corporation established in 1921. It runs a 170-acre (69 ha) campus in Cleveland, as well as 11 affiliated hospitals, 19 family health centers in Northeast Ohio, and hospitals in Florida and Nevada. International operations include the Cleveland Clinic Abu Dhabi hospital in the United Arab Emirates and Cleveland Clinic Canada, which has two executive health and sports medicine clinics in Toronto. Another hospital campus in the United Kingdom, Cleveland Clinic London, opened to outpatients in 2021 and is scheduled to fully open in 2022