How to Fix Customer Service in One Step - A Tale from a Disastrous United Airlines Experience (Ep 22)
Success Charger with Scott Cooksey
Release Date: 01/05/2016
When You Know Your Destination Small Decisions Will Make Themselves (Ep 45)
Success Charger with Scott Cooksey
It's deep in the summer, and we're making a SIGNIFICANT ANNOUNCEMENT about the program... Here's a quick, 10-minute episode to update you on what's happening with the IdeaCharger team and what to expect from us over the next few weeks. We want to hear from you! Drop us a message at .
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Audacity Defeats Self Sabotage - Coach Jennie Explains
Success Charger with Scott Cooksey
Whether you need some tough love or simply a cathartic shove, Coach Jennie is known to be just the coach you've been seeking. Several years ago, I stumbled into an online Facebook group known as The Hungry Entrepreneurs. Man, what a bunch of amazing people! A huge number of us collaborated on the most amazing eBook ever "E-Books Suck! But they don't have to..."... In fact, if you'd like a copy, just CLICK THIS LINK () Get more complete show notes at Learn more about Coach Jennie at: Some of the technology solutions discussed in this episode: ...
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Ep 43 - When Your Side Hustle is Really Just a Hobby...and Why NOTHING is Wrong with That!
Success Charger with Scott Cooksey
Okay, Success Chargers. You're different. You see opportunity where others only see roadblocks, but let's be honest about this one. What is wrong with simply having a "hobby". Why does EVERYBODY seem to think they have to be "hustlin" or "grindin". When really, so many of those same people, are just...well...."Strugglin". Dan Pink's book, Free Agent Nation, rocked my world when I read it nearly 10 years ago. In the text, he explains how the world is basically shifting from what we think of as a traditional employment world, to a "gig economy" world (I'm...
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Ep 42 - What Neuroleadership & SCARF Teach Us About Connection
Success Charger with Scott Cooksey
Let's face it, people are either working very hard to get closer to you, or equally as hard to get away from you. What we say (particularly how we say it) has tremendous impact on others willingness to connect with us in a meaningful way. In recent months, I've been facilitating some amazing discussions with leaders around the ideas coming out of the research of Dr David Rock. Particularly, his brain-science model for explaining our threat/reward behaviors and what triggers them through use of a model he calls SCARF. In this episode, Scott gets into an explanation of SCARF and how...
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Ep 41 - Special Episode ; Oh my, Dubai!
Success Charger with Scott Cooksey
Fresh off the plane from a week-long business trip to Dubai, host Scott Cooksey shares his thoughts on this impressive, truly international city, what it has to offer, and how he was reminded of the Success Charger's view of prosperity. For photos from this remarkable trip, follow him on Instagram @CookseyConnects. Don't forget to follow the show on twitter @IdeaCharger. Scott Cooksey is a leadership development expert who regularly speaks and facilitates workshops with organizations interesting in building a better, more profitable business FASTER. Learn more about...
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Ep 40 - Get Yourself on TV & Grow Your Business - Media Expert Jess Todtfeld
Success Charger with Scott Cooksey
Television media exposure is an instant credibility-builder for your business. Why else would so many people compete so hard just get their idea showcased on Shark Tank...even when they DON'T do a deal with one of the sharks?! Well for most of you, Shark Tank isn't exactly the golden ticket for your own business, yet television can still work wonders for you, too. This week's interview features NYC-based media expert Jess Todtfeld who joins on the program to share what YOU can do right now and start gaining the exposure your business needs. Did you like this episode? Hate it?...
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Ep 39 - Your Business Needs a Gut Check - Interview with Lori Harrison - Plexus Diamond Ambassador
Success Charger with Scott Cooksey
Lori Harrison will gladly tell you she had no idea in the world she was building a business when she began sharing her story on Facebook to a bunch of her friends. Today, she and her husband Jeddie Harrison are at the top of their game in a vibrant and successful business build on...well...southern charm and doing what seemed right. Multi level marketing companies often receive a bad rap. And while certainly there are some sketchy offerings in the "MLM" space, there ARE in fact several companies that do quite well. Mary Kay Cosmetics comes to mind as a shining example of...
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Ep 38 - Why Everyone Should Become A Facilitator - John Verdone - DDI
Success Charger with Scott Cooksey
Even with many years experience developing leaders, John Verdone was struggling to describe just exactly what he did for a living. That is, until one day, when he happened to catch a certain story unfolding on a PBS-like television show and it all clicked. In this interview, John stops by the podcast to share what a study he commissioned uncovered about what makes a great facilitator, when learning really begins for adults, and why everyone should incorporate facilitation skills to build deeper, more meaningful connections with co-workers, clients and in your life. Find the full...
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Ep 37 -Health Care Coaches for Everybody! - Michael Walsh - Cariloop
Success Charger with Scott Cooksey
For Full Show Notes, visit http://www.IdeaCharger.com/Episode37...
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Ep 36 - Re-Defining The Modern Day Business MAN w/ Dan Griffin
Success Charger with Scott Cooksey
Full show notes, additional links and comments from other...
info_outlineWelcome to 2016! Following a little downtime with family over the Christmas and New Year's break, I didn't originally plan to release an episode this week, but alas....I was completely inspired by the blatant lack of great customer service from a major airline during my travels.
Let me be clear. I have had some WONDERFUL customer service experiences from a number of travel and related service industries. Everything from the unexpected free rental car in Little Rock from National Car Rental (I'm just glad they didn't call the police because the SUV I was driving was technically "missing") to the presidential suite upgrade at the Marriott in south Texas (the only perk of checking in after midnight followed by an early departure later that morning) to the exceptional on-board service from Judy McClure (of then Continental Express airline).
Here is my ORIGINAL POST about Judy.
Here is the FOLLOW UP...three years later (Yep....Judy did it AGAIN!)
This holiday, however, even in the midst of multiple social media posts (one including my preschool daughter asleep on the floor next to her tablet...exhausted from the delay - and THAT was JUST TO DROP OUR BAGS BEFORE SECURITY!)
You are not responsible for HOW your customers wind up at your doorstep or WHAT HAPPENED to them before you arrived, but YOUR RESPONSE WILL DETERMINE WHAT HAPPENS NEXT. There is only one word you need to master: EMPATHY.
[This podcast includes a live recording FROM THE AIRPORT with all the details of a horrible experience....at this posting I am STILL WAITING for United Airlines to take me up on the offer to meet with them at Houston's Bush Intercontinental Airport. [I made the offer in the "what else do you want us to know about your experience on December 28th, 2015 - phone number, email and offer to drive 22 miles to the airport to meet with them.]
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