137 | Ross Sapir and The Power of Committing to Your Clients’ Success
Release Date: 01/20/2020
Episode 160 | Chris Voss Shares How to Recognize Your Value and Build Your Dream Business
Success Unfiltered
Do you feel like you have to cut your prices, or are find yourself constantly frustrated with clients who don’t appreciate you? In this special episode of Success Unfiltered, Chris Voss, former FBI hostage negotiator and CEO & Founder of The Black Swan Group Ltd, joins me for a conversation about recognizing your value, reclaiming your time, and how to create a business that you love to work in.
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159 | Shadi Bakour Shares the Importance of Believing in What You’re Selling
Success Unfiltered
How much do you truly believe in your product or service?
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Episode 158 | Noah Robbins Encourages You To Expect the Unexpected for Entrepreneurial Success
Success Unfiltered
Do you struggle and get stressed out any time you face a problem in your business? The truth is, at the end of the day, an entrepreneur is nothing but a problem solver. In this episode of Success Unfiltered, Noah Robbins, founder and CEO of Ark Foods, shares how to put things into perspective when things don’t go the way you want them to, and why expecting to hit speed bumps and potholes on the road to success will help you get there even faster.
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Episode 157 | Justin Womack Shares How to Position Yourself and Show Your Value in Any Industry
Success Unfiltered
How can you properly position and market yourself and your business so that people see your value, no matter what industry you’re in?
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Episode 156 | Jeff Martin Shares How to Leverage Negativity and Naysayers into Success
Success Unfiltered
What do you do when someone tells you your idea will never work, and that you should probably just give up now? For Jeff Martin, it was actually exactly what he needed to hear. A born problem-solver, Jeff has been well versed in the snack food business since the age of ten, selling popcorn to his three siblings straight from his bedroom, eventually becoming the co-founder of the Pipcorn we know and love today!
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Episode 155 | David Rabie Shares How to Make an Impact on Investors and Raise the Money You Need
Success Unfiltered
In this episode of Success Unfiltered, David Rabie of Tovala shares how he went from having zero experience raising money to successfully getting several rounds of investments to turn his business school idea into an operating and quickly growing company. If you’re intimidated by the process of raising money and finding the right investors for your business, this episode is a must-listen!
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Episode 154 | How to Stay True to Yourself in Business and Entrepreneurship with Dave Hirschkop
Success Unfiltered
How do you stay true to yourself in business when there is so much competition out there and so much pressure to grow as big and as fast as possible?
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Episode 153 | Ashlee Ammons Shares How to Keep Your Entrepreneurial Emotions in Check
Success Unfiltered
Being an entrepreneur can be extremely stressful. So how can you keep your emotions in check, especially when things get tough?
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152 | CocoVinny Zaldivar Shares How to “Tap” into Your Own Power and Flow Your Way to Success
Success Unfiltered
Do you feel like you’re always pushing hard toward success, or that you have to force your way through business and life?
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151 | Why You Must Choose Action Over Perfection with Caron Proschan
Success Unfiltered
Caron Proschan is the Founder and CEO of Simply Gum. Upon realizing the need for a better-for-you chewing gum option in the consumer market, Caron took the leap to create her own natural gum formula and in 2014, Simply Gum was born. If you’re ready to stop waiting for perfect and start taking more action, this episode is a must-listen!
info_outline137 | Ross Sapir and The Power of Committing to Your Clients’ Success
When was the last time you assessed the amount of commitment you’ve put into your clients’ success?
Ross Sapir is the owner of Roadway Moving, and says that moving should be an experience people look forward to. In New York, that wasn’t the case before Roadway Moving. When Ross worked for other moving companies, all he saw was unhappiness. Every aspect of moving was miserable; the movers hated their jobs, the customers always complained, and the vendors couldn’t wait to escape. Ross knew there had to be a better way!
Roadway Moving was born with two philosophies in mind (and Ross refuses to compromise on either one). 1) Put my employees first. Movers are often underpaid and undervalued. Ross reasoned that if he gave them everything they needed to be happy, they would be better at their jobs. Happy movers are the competitive edge of Roadway Moving. 2) Turn moving, something universally hated, into an experience people were actually excited about. Ross wanted them to embrace the idea of a new home and a new life.
To do these two things, Ross had to think differently about business: more heart, less brain. That’s why I always make sure to take care of my customers and my employees.
If you had to figure out how much effort you were giving your clients, how much would you say you’re giving?
20%? 30%? 50%?
If the answer is less than 100%, it’s not enough!
When you’re working with your clients and leads, they’ll notice when you’re overdelivering. In fact, that’s what’s going to make an impression!
My coaching clients know that they can expect me to overdeliver.
One client has been working on closing a deal that would bring in $30,000 in revenue. This means that I am 100% there, every step of the way. In fact, I just wrote an email earlier today to my client, asking for updates!
When you’re giving 100% to your clients and customers, you’re standing out. When you’re standing out, focused on giving the absolute best service that you can give, I can tell you that referrals will begin to roll in.
This week’s guest on Success Unfiltered, Ross Sapir, founded Roadway Moving, a small moving company in New York City. He used to make hundreds of cold calls each day, and NO one would call him back. Now, he has hundreds of employees, and people call HIM to hire his company - even celebrities!
If you’re ready to be inspired by how giving 100% impacts your business, you won’t want to miss this week’s episode of Success Unfiltered!
Enjoy, and thank you for listening and tuning into Success Unfiltered!
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Special thanks goes out to Ross Sapir for taking the time to chat with Michelle. Be sure to join us on 2/3/2020, for our next new episode!
Who Has Time For A Long-Term Relationship? YOU do! And in your business, long-term relationships are a lot more important than you might think. I mean your SOULMATE clients and colleagues. The ones that love you as much as you love them. The ones who couldn’t imagine doing business with anyone else but you. The ones who form the foundation of your business. How do you take the time to create real and long-lasting connections in a world of Tweets, Snaps, and Newsfeeds? Let me show you how! My FREE guide “3 Steps To Court Your Soulmate Clients” and learn how to keep it real with your clients, starting right NOW!
Here are a few key secrets we talked about in this episode:
- Michelle introduces Ross Sapir.
- Ross shares how all throughout his career, he’s heard so many NO’s!
- When Ross decided that he NO longer wanted to be with his previous company, he offered his stake in the company to others, and they said NO!
- He was part of a lawsuit to sever his ties.
- Ross chose to be “less right” so that he could follow what was right for him. When he was able to accept not being “right,” he could move on.
- When you’re in a bad situation, it helps to take a look at the whole thing, and remember that it’s only a temporary moment; it’s not the end of the story.
- “Time is the most valuable thing we have.” ~ Ross Sapir
- When Ross started his own business, he found himself making hundreds of cold calls, and never getting a call back.
- The key to being successful with a team is to lead by example. If you’re going to ask them to make cold calls, make more than they do!
- Ross went from people never calling him back to having Meryl Streep call him to hire his company for her move!
- Perseverance is key, as well as having a determined mindset.
- When Ross went to get a loan from the bank, so many of the banks said NO!
- The one who said YES was the one who believed in him because Ross sold himself well.
- Sales becomes something you go into auto-pilot and just do: you don’t think about it; you just do it.
- Focus on adding value to the marketplace, not on just making a sale.
- Show people that you care about the solution to their problems.
- “Money doesn’t make you feel fulfilled or happy…it will make you feel good for about 20 minutes.” ~ Ross Sapir
- How did Ross go from no one returning his calls to having celebrities come to him? It was all about his reputation!
- Choose integrity, and always give 100%, and you will reap the results.
- 20% of people bring in 80% of the profits: those people are the ones who are giving 100%.
- Ross shares what he would tell his younger self.
Connect with Ross Sapir:
Who Has Time For A Long-Term Relationship? YOU do! And in your business, long-term relationships are a lot more important than you might think. I mean your SOULMATE clients and colleagues. The ones that love you as much as you love them. The ones who couldn’t imagine doing business with anyone else but you. The ones who form the foundation of your business. How do you take the time to create real and long-lasting connections in a world of Tweets, Snaps, and Newsfeeds? Let me show you how! My FREE guide “3 Steps To Court Your Soulmate Clients” and learn how to keep it real with your clients, starting right NOW!
Music produced by Deejay-O www.iamdeejayo.com