How much does IT support cost for a small business?
Techcess: embracing technology and success in your business
Release Date: 01/25/2023
Techcess: embracing technology and success in your business
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Are you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work? In this episode of , talks us through the benefits of hiring in co-managed IT services support. If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a solution for you. As an IT manager, you know how challenging it can be to manage your organisation's IT operations with limited resources. But what if we told you there was a solution that could make your life...
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The whole world is suddenly talking about Artificial Intelligence. From Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet. These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce new ways to make our daily lives even easier. But emerging technology nearly always launches in a blizzard of geek-speak before it settles into everyday life. Early PC users might remember the...
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Want to ensure your business information isn't in the hands of criminals on the dark web? Listen now! In this episode of , talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web. He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat about how much money you could lose if you don't take action now! The 'dark web' - what is it? As a managed IT service provider, we at understand the importance of protecting your sensitive information, and we believe...
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How to ensure your business doesn't become a victim of its own success when it comes to IT. In this episode of , talks about the growing pains of a business and how to enable business growth without letting IT hold you back. He discusses the problem of growing the business while still retaining the company's values and customer experience. Keeping the connection As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers. Mark emphasises the importance of ensuring that customers still feel the...
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AI chatbots have taken the world by storm in recent months... We’ve been having fun asking questions, trying to find out how much of our jobs it can do, and even getting it to tell us jokes. But while lots of people have been having fun, cyber criminals have been powering ahead and finding ways to use AI for more sinister purposes. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them...
info_outlineTechcess: embracing technology and success in your business
Our positive reviews for managed IT services aren't just bragging material. We're turning them into cash for kids! from talks to from Radio Tay to get the gossip on this joint fundraising partnership. Radio Tay's Cash for Kids The podcast episode features an interview with Claire Anderson from Radio Tay, who oversees the radio station's "Cash for Kids" project. During her chat with Mark, she highlights the transformative impact of the charity on the lives of children and families in need, particularly a teenage girl with autism who could not afford swimming lessons. She...
info_outlineHow much should you expect to pay for IT support if you're a small business?
What does IT support cost for your business?
Even if you've got an IT company, you know what it costs from your current provider, but that's based on the location that they're based in.
It's based on the services that they're providing too!
In this episode, Mark shares why businesses in larger cities tend to pay more for IT support, and how you can 'hack' that issue to your advantage!
Watch the trailer for the episode
The pricing models explained!
As Mark explains in the episode, IT pricing can be a bit of a 'minefield' and is dependent on various factors, including what kind of business model your would-be IT support company is using.
The traditional "break-fix" model of IT support, where a technician is only called out to fix a problem and the customer is then billed, is in Mark's words, 'outdated'.
Mark offers reasons why you might want to look elsewhere if that's the pricing model offered by the IT support company you're thinking of working with!
You need MSPs (managed services providers)
In this older episode, we talked specifically about zoning in on MSPs (Managed Services Providers) for your IT.
And the issue is coming up again in this episode.
Spoiler alert - this is where Mark feels you should be looking when it comes to your IT support needs, and he makes his case for why, in the episode.
m3 Networks in particular are working more proactively and providing a much more fully managed IT support, actually taking responsibility for managing clients' IT systems.
Excerpt from episode 77 of Techcess
"At a basic level, you might find companies will provide you with a remote support contract and you have a problem. They'll log in remotely and then they'll fix it. All they're doing is replacing the call out guy in a van service with dial in remotely using some sort of free software, and typically a lot of these smaller MSPs will be using free services like TeamViewer or LogMeIn, that they're not really proper managed IT tools.
Yes, they allow you to get a remote connection to a computer somewhere else, but that's literally all it does.
I think it's fair to say that most businesses aren't looking for what I've just been describing. Most businesses don't just want a break, fix call out service. If you do, then you can stop listening and go and find that."
Tech Topics covered in this episode of Techcess:
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What does IT support cost for your business?
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The pricing models explained!
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MSPs (managed services providers)
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Location of your ideal IT support company
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Are they offering you weekly maintenance?
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The importance of regular meetings
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Where m3 Networks fits in with pricing (so you can get a good idea for your comparisons)
The giveaway guide!
Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.
Check it out here.
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
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Techcess is a podcast from m3 Networks