New IT provider - you've onboarded. What's next?
Techcess: embracing technology and success in your business
Release Date: 02/08/2023
Beware of Bot Malware: Protect Your Business and Keep Your Profiles Safe
Techcess: embracing technology and success in your business
Let’s talk about bots Not the friendly and helpful ones, such as ChatGPT, that we all love to interact with. We’re talking about the malicious ones – the bot malware that’s causing quite a stir in the cybersecurity world. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - Want to get more 'Techcess' in your business? Get more valuable technology...
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How IT managers can use co-managed IT services (and finally enjoy a holiday!)
Techcess: embracing technology and success in your business
Are you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work? In this episode of , talks us through the benefits of hiring in co-managed IT services support. If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a solution for you. As an IT manager, you know how challenging it can be to manage your organisation's IT operations with limited resources. But what if we told you there was a solution that could make your life...
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Don’t forget your phone when you think about cyber security
Techcess: embracing technology and success in your business
The amount of sensitive information stored on our phones is staggering Financial details, personal messages, banking apps, photos, and contact information are just a few examples of the data that can be accessed through the small glass screen. This is particularly concerning when employees use their phones for work, as they may have access to company systems, including email, contact lists, network access, and file systems. So let’s help you protect yourself! Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to...
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Changing the way you think about email security forever!
Techcess: embracing technology and success in your business
How secure is the email in your business? In this episode of , talks about how email is a critical communication tool for your business, but is also one of the most common attack vectors for cyber criminals! And he warns how relying on your Office 365 keeping you safe and protected is not enough! Your Email Service is Not Enough You may think that your email service such as Office 365 has got you covered, but let us tell you, you're absolutely wrong! It's our hope that you'll listen to this episode and understand that if you are ignoring your email security, you might need to get it...
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Let’s start talking about AI
Techcess: embracing technology and success in your business
The whole world is suddenly talking about Artificial Intelligence. From Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet. These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce new ways to make our daily lives even easier. But emerging technology nearly always launches in a blizzard of geek-speak before it settles into everyday life. Early PC users might remember the...
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From breaches to black markets - how your business information ends up on the dark web (and how to stop it!)
Techcess: embracing technology and success in your business
Want to ensure your business information isn't in the hands of criminals on the dark web? Listen now! In this episode of , talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web. He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat about how much money you could lose if you don't take action now! The 'dark web' - what is it? As a managed IT service provider, we at understand the importance of protecting your sensitive information, and we believe...
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Cyber attacks are getting bigger and smarter. Are you vulnerable?
Techcess: embracing technology and success in your business
Ever tried to buy tickets for a huge event and found the site's collapsed under the strain? The ticket site falls over – usually temporarily – because the server is overloaded with traffic it doesn’t have the capacity for. Criminal attacks – DDoS, for short – exploit the same principle. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - Want...
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How we help enable business growth without your IT holding you back
Techcess: embracing technology and success in your business
How to ensure your business doesn't become a victim of its own success when it comes to IT. In this episode of , talks about the growing pains of a business and how to enable business growth without letting IT hold you back. He discusses the problem of growing the business while still retaining the company's values and customer experience. Keeping the connection As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers. Mark emphasises the importance of ensuring that customers still feel the...
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AI is making phishing scams more dangerous
Techcess: embracing technology and success in your business
AI chatbots have taken the world by storm in recent months... We’ve been having fun asking questions, trying to find out how much of our jobs it can do, and even getting it to tell us jokes. But while lots of people have been having fun, cyber criminals have been powering ahead and finding ways to use AI for more sinister purposes. Listen to this latest Tech Update to find out more! If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them...
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Radio Tay's Cash For Kids - m3 Networks Q1 charity partner update
Techcess: embracing technology and success in your business
Our positive reviews for managed IT services aren't just bragging material. We're turning them into cash for kids! from talks to from Radio Tay to get the gossip on this joint fundraising partnership. Radio Tay's Cash for Kids The podcast episode features an interview with Claire Anderson from Radio Tay, who oversees the radio station's "Cash for Kids" project. During her chat with Mark, she highlights the transformative impact of the charity on the lives of children and families in need, particularly a teenage girl with autism who could not afford swimming lessons. She...
info_outlineYou've onboarded with a new IT provider. What's next?
Mark from m3 Networks talks us through what the next 30, 60 and 90 days looks like!
What happens for your business when the next stage starts?
So we're picking up from the day that you are onboarded with your new IT company and what the 30, 60 and 90 days following should look like.
Last week I talked about the onboarding process and how you want this to be slick, and if you've chosen the right IT company, then it's gonna have hopefully gone well.
This episode should act as an opportunity for you to compare and contrast what a typical m3 Networks transition looks like and what you're experiencing with your new IT provider!
Watch the trailer for the episode
The next 90 days!
So we're gonna talk about what should happen after you've come on board with your new IT provider.
We're going to take you through the m3 Networks onboarding guide that we send to customers after we've onboarded them.
We'll also talk about what that looks like and what you can expect to happen.
Excerpt from episode 79 of Techcess
"Quite often when it comes to IT support, there's some grey areas of, well, what's included in what's not included, so we make sure that people understand the areas that out of scope of things that we would handle. These are not areas of specialty that we get involved with.
Yes, we understand them. Sometimes they're devices on your IT network, but understanding that we can help with these things and provide third party support and speak to the other companies that are involved. But just understanding kind of what it is we actually do and what it is that we don't do."
Tech Topics covered in this episode of Techcess:
- The next 90 days
- Weekly maintenance
- Out of scope
- FAQs
The giveaway guide!
Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.
Check it out here.
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
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Techcess is a podcast from m3 Networks