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How we help enable business growth without your IT holding you back

Techcess: embracing technology and success in your business

Release Date: 03/01/2023

IT Troubleshooting beyond the 'IT Crowd method' 😁 show art IT Troubleshooting beyond the 'IT Crowd method' 😁

Techcess: embracing technology and success in your business

Master the Art of IT Trouble-shooting: Simple Solutions for Common Problems If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up. The Simple Trick - Turn it off and on again Sometimes, the easiest solution to an IT problem is to simply restart the device. This basic step can often resolve minor issues quickly and efficiently. It's such a well-known IT industry fix that the comedy programme "" parodied...

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The final curtain call for Windows 10: What you need to know show art The final curtain call for Windows 10: What you need to know

Techcess: embracing technology and success in your business

Microsoft has announced that the current version of Windows 10, released in 2022, will be its final release. If you’re currently using Windows 10, you might wonder what this means for your day-to-day operations. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here -   Want to get more 'Techcess' in your business?     Get more valuable technology insights from m3's blog pages, .    

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What is a VCIO and why do you need one for your business? show art What is a VCIO and why do you need one for your business?

Techcess: embracing technology and success in your business

Transform Your IT Strategy with a Virtual Chief Information Officer Do you want the benefits of high-level IT expertise for your small business without the cost of hiring a full-time CIO? Look no further! I'm sharing the solution to gaining access to top-notch IT knowledge without breaking the bank.  Learn how to tap into expert IT resources and improve your business's technology strategy without committing to a full-time hire.   Cybersecurity As an essential aspect of any IT strategy, cybersecurity helps protect businesses from threats and breaches. A vCIO can offer...

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DON'T update the Windows 11 optional update! It's better to wait. Here's why... show art DON'T update the Windows 11 optional update! It's better to wait. Here's why...

Techcess: embracing technology and success in your business

Microsoft has just announced an option for people to trial new features before their general release in Windows 11 This isn’t about fixes to security flaws – everyone gets those at the same time. This is an opportunity for businesses to jump the queue to receive new features and updates first. Sound exciting? Yes! Worth the risk? Not quite. If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here -   Want to get more 'Techcess' in your...

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Upgrade to VoIP before PSTN switch-off so you don't get left behind! show art Upgrade to VoIP before PSTN switch-off so you don't get left behind!

Techcess: embracing technology and success in your business

Do you want a phone system that won't break the bank and is dependable? Time to switch to VoIP. After all... you have to! Do you feel like you're constantly throwing money at an outdated phone system that still drops calls? Do you struggle with poor sound quality and inefficient call routing? It's time to take action before the PSTN switch-off leaves you without a working phone line. In this episode, we'll help you understand the criticality of transitioning to VoIP, how it provides superior sound quality and cost savings, and give you practical steps to prepare for the switch-off. ...

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Can your business go green by switching to the cloud? show art Can your business go green by switching to the cloud?

Techcess: embracing technology and success in your business

Cloud computing has quickly become a popular option for businesses that want to streamline their operations, reduce costs, and become more flexible. But are you swayed by the idea that cloud services are automatically better for the environment?  Listen to this latest Tech Update to find out more about the benefits to your business of cloud computing!   If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here -   Want to get more...

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Healing & Empowerment: A Cancer Survivor's Story (m3's charity partner for Q2, 2023) show art Healing & Empowerment: A Cancer Survivor's Story (m3's charity partner for Q2, 2023)

Techcess: embracing technology and success in your business

Finding Strength & Support During Cancer Treatment: m3's Q2 2023 charity partner - Sutton Cancer Support Centre Many struggle to find emotional support as an adult affected by cancer. Some experience being told to just stay positive or think happy thoughts with no relief in sight.  It's time to acknowledge the pain and frustration of ineffective actions and explore real solutions. Join us as we delve into the crucial role of cancer support centres, specialised therapies, and the emotional and psychological strain of cancer. Learn some real actionable techniques for regulating emotions...

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Charging your devices in public places? Watch out for “juice jacking” show art Charging your devices in public places? Watch out for “juice jacking”

Techcess: embracing technology and success in your business

Airports, hotels, cafés... they offer public charging points. But should you use them? They’ve been in the news after the . Crooks have figured out how to hijack USB ports to install malware and monitoring software onto devices as they charge. Listen to this latest Tech Update to find out more about this latest threat to your online security!   If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here -   Want to get more 'Techcess'...

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Why relying on MFA (multi factor authentication) alone is a risky mistake! show art Why relying on MFA (multi factor authentication) alone is a risky mistake!

Techcess: embracing technology and success in your business

The Hidden Dangers of Relying on MFA for Cybersecurity Are you a busy business owner feeling frustrated by the lack of results from relying solely on Multi-Factor Authentication for your online security? Do you feel like you're constantly playing catch-up with the latest cybersecurity threats? Join us in this episode as we tackle the importance of a multi-layered approach to online security, explore the pitfalls of depending solely on MFA, and provide practical tips for creating strong passwords and maintaining good online hygiene. Plus, discover the benefits of partnering with a...

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LinkedIn takes action to tackle fake accounts show art LinkedIn takes action to tackle fake accounts

Techcess: embracing technology and success in your business

Have you noticed an increase in fake profiles on lately? It’s no surprise that the more popular a platform becomes, the more likely it is to attract the attention of cybercriminals. These fake accounts can be tricky to spot, and they’re used for all sorts of scams and tricks, from spamming people to downloading malware and stealing personal data.  Listen to this latest Tech Update to find out more about what LinkedIn are doing about them!   If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how...

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More Episodes

How to ensure your business doesn't become a victim of its own success when it comes to IT. 

In this episode of Techcess, Mark Riddell talks about the growing pains of a business and how to enable business growth without letting IT hold you back.

 

He discusses the problem of growing the business while still retaining the company's values and customer experience.

Keeping the connection

As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers.

Mark emphasises the importance of ensuring that customers still feel the same connection with the business.

There's discussion about the importance of empathy in understanding the customer's point of view, especially when it comes to technological problems.

Mark also explains his own personal background experiences and how it's helped him to see things from the customer's perspective.

Watch the trailer for the episode

 

Challenges faced by businesses with inefficient IT and when to consider outsourcing IT services

Mark discusses how many businesses struggle with managing their IT as they grow, often due to either trying to handle it themselves or working with inadequate IT partners. This can result in a chaotic and disorganized system with files stored in different places.

 

 

Excerpt from episode 82 of Techcess

(Download transcript)

"I think it's maybe because although I'm a techie, I do have a hospitality background, too. I work in hotels for a few years, I've worked in retail, as a student have worked in those kinds of environments where I became very, very switched on to customer service and seeing things from the customer's point of view. And I think that's really important. I think the word that you can use to wrap up this is like empathy, being able to understand what it's like, from the customer's point of view, because, especially with technology, when people are frustrated about a technological problem is very easy as a technician to go, well, it's not that big of a problem. Because you understand the problem, you don't see it as a big deal. But to the person that can't print something, or they can't find an email, or they forgotten the password to something to them, it's a huge problem. "

 

Tech Topics covered in this episode of Techcess:

 

  • The thing m3 Networks themselves had to deal with
  • Bedside manner in service
  • When companies don't get tech right
  • How to choose a proactive IT partner
If after listening you'd like Mark to offer you some further FREE guidance on how you can ensure your cyber security is where it needs to be when you're scaling, book a no-obligation free 30 minute chat with him now. Also, keep scrolling to get your free copy of the buyer's guide which will also help with all your IT purchasing for this year!

Book a free chat with Mark!

The giveaway guide!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

 

Techcess is a podcast from m3 Networks