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IT Troubleshooting beyond the 'IT Crowd method' 😁

Techcess: embracing technology and success in your business

Release Date: 06/07/2023

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Master the Art of IT Trouble-shooting:

Simple Solutions for Common Problems

If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up.

The Simple Trick - Turn it off and on again

Sometimes, the easiest solution to an IT problem is to simply restart the device. This basic step can often resolve minor issues quickly and efficiently. It's such a well-known IT industry fix that the comedy programme "The IT Crowd" parodied it almost every episode!

The process of rebooting forces the system to reset and discard any temporary data or background processes that might be causing the issue.

It might seem counterintuitive to resort to such a simple solution, but bear in mind that complexity isn't always the answer to a problem.

In this episode I'm (Mark Riddell, Managing Director of m3 Networks) pointing out that the tried-and-true method of restarting a device is often all you need to resolve a wide range of IT complications.

Considering that many IT professionals and users alike tend to overlook this step in favour of more advanced troubleshooting methods, it's a reminder that keeping things simple makes a difference.

This common-sense approach saves time and effort, making problem solving more efficient.

But, that said, assuming you've tried the reboot procedure...

Identifying the Problem

Once you've tried the easy solution, the next step in troubleshooting is to identify the exact issue you're dealing with.

Consider any error messages that the device might display, as these can provide valuable clues. Understanding where the problem lies narrows down potential solutions and ensures a more effective troubleshooting process.

It's so important to grasp the root of the problem before attempting any resolutions.

Look carefully at error messages, as well as any actions the user performed when the issue occurred. Taking the time to accurately pinpoint the underlying issue is crucial and makes the troubleshooting process more streamlined and successful.

Types of IT Problems

IT problems generally fall into three categories: hardware issues, software issues, and network issues. By recognising the type of issue you're encountering, you can deliver a targeted approach for resolving it. Remember that attempting to fix a problem yourself might not be the best option, as this can exacerbate the issue or make it harder for IT professionals to diagnose and solve. I like to pop all IT problems into these three groups, and there are different strategies that will be required for each type of issue.

Oh, by the way... be cautious about attempting to address the problem without professional assistance, as this could lead to more significant challenges. When in doubt, it's always best to seek help from IT experts.

In this episode, you will be able to:          

  • Discover easy-to-follow strategies for resolving recurrent IT setbacks.
  • Hone your skills in recognizing and organizing standard IT concerns that affect operations.
  • Understand why comprehensive communication with IT support companies is crucial to achieving resolution.
  • Delve into the risks of attempting to fix IT complications without specialized help.
  • Construct an innovative technology plan to guide your enterprise towards a successful future.

 

The key moments in this episode are:


00:00:00 - Introduction
00:00:32 - The Simple Trick - Turn it off and on again
00:01:15 - Identifying the Problem
00:04:28 - Types of IT Problems
00:07:15 - Reporting IT Issues

Accessibility: here's a downloadable PDF transcript of the episode