Communication is Key, Recovery Tips for Operators & Consistent Messaging

Episode two of the Southern NSW, Visitor Economy Bushfire Recovery Summit, Podcast Series begins with a conversation between podcast host Adrian Easdown and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead - Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council.

Communication is Key

Adrian and Shannan discuss the vital role open communication plays in times of crisis, acknowledging that operators can become easily overwhelmed with the volume of information available. Part of Shannan’s role, is to break down the information into digestible pieces, and make it available to business owners. Shannan explains how this information is disseminated, and points out that it’s not just industry stakeholders who are seeking clarification. The public are also sifting through information, in an effort to establish when regions are ready to re-welcome visitors.

Shannan highlights that communication is a two-way street, sharing that operators and visitors are keen to have their needs heard. By understanding these needs, Shannan can advocate for these groups and provide sought after guidance to government agencies. By actively and successfully feeding information up the line, to the right people, Shannan hopes what trickles back down, is what the people on the ground need.

Recovery Tips for Operators

Shannan outlines key opportunities that business owners can take advantage of, to assist them during the recovery process. Shannan explains that the number one priority for operators is to make sure they have a product listing on the Australian Tourism Data Warehouse (ATDW). Listings on the platform can be automatically pulled through to the websites of local and state government agencies, allowing business owners to benefit from an extensive range of high-level, marketing activity.

The second tip, is to leverage as many social media campaigns as possible, by ensuring the use appropriate hashtags.  Shannan shares a number of campaigns available at a local, state and national level, that operators can participate in by using the associated hashtags.

Thirdly, Shannan encourages listeners to sign up to newsletters from their local councils. The advantage of this, is that people in roles like Shannan’s are able to break down the confusing information, ensuring clarity and relevancy for subscribers. Shannan reveals how these newsletters often include additional opportunities that operators can take advantage of, via easy to understand, actionable points.

Consistent Messaging

In the second half of episode two, Adrian speaks with a trio of representatives from the South Coast region. Daniel Murphy is the Manager for Economic Development at Bega Valley Shire Council. Tim Booth, the Manager for Tourism & Events at Eurobodalla Shire Council. Anthony Osborn is the Managing Director of Destination Agency. The three industry leaders share their valuable views on what operators can do, in a proactive approach to recovery.

The group reiterate the importance of consistent messaging. They stress that information being communicated to the public needs to be honest, and where possible, positive.  By providing advice to operators around open communication and consistent messaging across the region, industry leaders are able to help soften the economic impact within their communities. Anthony provides some great examples of operators who have been able to save bookings, by taking a proactive approach.

Links to resources and additional information

• RENSW – A central platform that hosts a range of bushfire recovery resources distributed by local, state and national organisations. The information collated on this website is available to assist in locally-led recovery processes. Visit the website for information and resources on available support, promotional campaigns and more.
• Shannan Perry-Hall LinkedIn Profile
• [email protected]
• Tim Booth LinkedIn Profile
• Daniel Murphy LinkedIn Profile
• Anthony Osborne LinkedIn Profile
• Adrian Easdown LinkedIn Profile
• Australian Tourism Data Warehouse (ATDW)

Destination NSW Tourism Recovery Package 

• Presentations and information from the Bushfire Recovery Summit
• ‘Now’s the time to Love NSW’ Marketing Campaign
• ‘Holiday Here This Year’ Marketing Campaign
• Destination NSW
• Destination Southern NSW
• Destination Sydney Surrounds South
• Listen to Episode 1 - Bushfire Recovery Summit Podcast Series – Locally-Led Recovery, Reactivating Local Economies & Building Better Futures
• Listen to Episode 3 - Bushfire Recovery Summit Podcast Series – Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources
• Sign up for Shoalhaven’s Tourism Industry Newsletter - [email protected]