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94 - Hot Topics in Trucking (Part 1) | 2021 TIDA Annual Seminar

The Defense Never Rests

Release Date: 10/28/2021

124 - Claims in the Fast Lane: Taking the Wheel at the Outset show art 124 - Claims in the Fast Lane: Taking the Wheel at the Outset

The Defense Never Rests

Sometimes when you are driving for a while on a straight, long road, you can fall into the trance-like state referred to as “Highway Hypnosis”. The road begins to blur. Your eyes feel heavy. Your brain is on auto pilot. You begin to feel like you are on the edge of sleep. It can be pretty scary. In the above scenario, the ticket to success is a large cup of coffee and a nap. But the same sort of phenomenon can also occur after working for decades in the same career, performing the same tasks, day in, day out, your eyes beginning to glaze over with each passing workday. Fortunately, this...

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123 - Cyber Insurance: Protection for a Digital World show art 123 - Cyber Insurance: Protection for a Digital World

The Defense Never Rests

What would happen if your company’s data was compromised? I know, like many things, we all think “oh well, that wont happen to us”. Until it does. And then what… Do you have insurance coverage for that? This week on the Defense Never Rests we are joined by Michael Cavanaugh, Chief Insurance Office of Fusion MGA who knows a thing or two about cyber security. Interestingly, Mike turned a background in computer science and has utilized it in claims with a specialty in start ups. So if there is anyone who understands the constraints of a smaller budget but also the importance of protection...

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122 - Mediation Without Conflict show art 122 - Mediation Without Conflict

The Defense Never Rests

Where do you think trust comes into play during litigation? “Trust?!” you say “this is litigation, there is no trust!” But hang on a second, think about your last successful mediation. Trust was probably a key component, even if it did not occur to you at the time. You trust your attorney to adequately assess the facts and damages and formulate a defense plan. Plaintiff’s counsel is putting trust in their clients to give an accurate representation of the facts. Everyone is putting their trust in the mediator to use his/her expertise to work toward resolution. You see, trust is...

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121 - Negotiating A Successful Career in Claims Even Amongst the Unexpected show art 121 - Negotiating A Successful Career in Claims Even Amongst the Unexpected

The Defense Never Rests

What have you learned during your career in claims? I am not just talking the mechanics of handling and defending a claim. But practical real life lessons. Let’s face it – during our careers we learn a lot more than just how to do the job and do it well. There is so much more to it than that. This week on the Defense Never Rests we are joined by Derrick Mullen, AVP at Seneca Insurance Company who has over 30 years of life lessons in the claims industry. And he’s not stopping now! He shares that while he has years of experience behind him, he still recognizes there is more to know and to...

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59 (Replay) - Small Carriers, Big Challenges show art 59 (Replay) - Small Carriers, Big Challenges

The Defense Never Rests

In this episode replay of The Defense Never Rests podcast, hosts Meghan and Wendy are joined by Michael Siedlecki. Tune in to hear them discuss the challenges of a smaller carrier and how they are overcome.

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120 - Breaking Glass Ceilings in the World of Law show art 120 - Breaking Glass Ceilings in the World of Law

The Defense Never Rests

What obstacles have you had to conquer to pave the way upwards in your career? This week on The Defense Never Rests, we are joined by @Tina Newsome-Lee and @Nicole Suisse – two fantastic career driven lawyers who seemingly have  parallel career progressions. Both these ladies came from humble beginnings without any “headstart” to get them where they are today. They had to utilize their own grit and determination to earn their achievements. But of course not without some help from mentors, colleagues and role models. And they are not blind to those who helped them get to where they...

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119 - Seizing Opportunities in Claims show art 119 - Seizing Opportunities in Claims

The Defense Never Rests

Do you seize new opportunities when they are presented to you? Some of us can be skeptical when we are faced with an opportunity that may be too good to be true. Others jump on it. Story time… When I was looking for jobs during law school I was set on being a transactional attorney. I did not want to do litigation or anything like it. Why?  Who knows, transactional work just seemed “cool”. But when the market was dry and there was not a transactional job to be found, I took a position as a litigation associate. Fast forward to today…I frankly could not imagine NOT being a...

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118 - Insuring Fido: Pets Need Coverage Too! show art 118 - Insuring Fido: Pets Need Coverage Too!

The Defense Never Rests

What do you think is an emerging area of claims? If we said pet insurance, would that surprise you? Probably! Most of us grew up in a time where pet insurance probably did not even exist! And let’s face, if the family dog fell ill and it was going to cost a lot of money, that treatment was probably not going to happen. But times have changed. Nowadays that does not need to be the case. This week on the Defense Never Rests we are joined by Dylan Whitehead Director of Claims at Pumpkin and discuss how pets are not just pets, they are part of our family. So why shouldn’t they have proper...

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117 - Hot Topics in Comp show art 117 - Hot Topics in Comp

The Defense Never Rests

What trends are you seeing in your workers’ compensation claims? Are you seeing a rise in certain types of claims… Or maybe you are seeing a shift in how claimants seek treatment… Or just a rise (or fall) in claims in general? This week on the Defense Never Rests we return to our worker’s compensation series and are joined by Andrea Emmett to dive into what is trending in WC right now. Spoiler – there are a lot of trends! And they keep evolving. We probably could make this a 5 part series. If you work in comp claims, this is a must listen.  Even if you do not work in comp...

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116 - Raising Cane's One Love Approach to Claims show art 116 - Raising Cane's One Love Approach to Claims

The Defense Never Rests

Do you immerse yourself into your claims? I mean, do you REALLY know your insured’s business inside and out? This week on the Defense Never Rests we are joined by LaToya Lee who is the Director of Claims at Raising Canes and she talks about the value of understanding the business operations when defending claims. This is down to how to operate the cashier to frying the chickens. Think about it…It pays to know the ins and outs of the operation. To really understand how the day to day operations go is essential to assessing each claim. Not to mention, LaToya is a joy to speak with – her...

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More Episodes

What do you think are the hot topics the trucking industry is facing right now? Driver shortage… Nuclear verdicts... Or is it something else? This week on the Defense Never Rests we launch a new series: Hot Topics in Trucking where I set up a special podcasting booth at the TIDA Annual Conference and jumped into the upcoming trucking trends and what we can do to prepare for what is to come. First up is Andrew Stephenson a seasoned litigator with years of defending national trucking companies from catastrophic claims who was brave enough to be the first one to sit down at the podcast booth. Andrew brings a surplus of knowledge and experience wherein he can offer his insight as to what is hot now and what we should look out for next. He also tried to take over my job as host… If you work in claims in the trucking industry, this series is a must listen. What do you think we need to be ready for next?