Healthcare Strategy with Dr. Alan Weiss | E.1
The Healthcare Leadership Experience
Release Date: 12/22/2020
How Storage Impacts Your Patients & Your Bottom Line | E. 116
The Healthcare Leadership Experience
Storage in healthcare is often seen as a low priority. Brad Fitzpatrick of FitzRight Storage Solutions explains why it plays a critical role for hospitals to Jim Cagliostro. Episode Introduction Brad explains why he is potentially in the business of ‘’life and death,’’ how Covid changed the storage landscape and the opposing views of storage as luxury versus necessity. He also highlights the positive impact of storage on hospital margins, and shares why success in business comes from a focus on customers and ‘’attracting’’, not chasing. Show Topics ...
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Fueling World-Class Performance | E. 115
The Healthcare Leadership Experience
Success in every industry is about effective leadership. Business coach and author Steve Lover explains how every organization can inspire world-class performance to Jim Cagliostro. Episode Introduction Steve explains why confidence is the #1 priority for every employee, outlines the five keys to effective hiring and the three factors to fuel world-class performance and explains why customer service is dead. He also outlines why motivation doesn’t work, why organizations need to get messaging out of the marketing department and why everything happens on the other side of...
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Higher Education for Healthcare Leaders | E. 114
The Healthcare Leadership Experience
Higher education plays a vital role in preparing and developing healthcare leaders. Dr Giuseppina Pagnotta explains why to Jim Cagliostro. Episode Introduction Giuseppina shares her inspiration for going back to her doctorate during Covid, the importance of giving back to the world and how higher education can support career aspirations in nursing and healthcare. She also explains the role of connection, and why time is one of the most precious gifts leaders can offer. Show Topics Higher education can open doors ...
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The Power of the Language We Use in Healthcare | E. 113
The Healthcare Leadership Experience
Language can have a powerful impact on the patient experience and our perspectives on illness. Claudia Cometa, author, pharmacist, and founder at Peace Advocacy Group explains why to Jim Cagliostro. Episode Introduction Claudia explains how her passion for advocacy arose following her father’s illness, and how moving away from images of a cancer ‘’battle’’ helps us to see our bodies as allies, rather than adversaries. She also highlights the barrier to healing created by the language of competition, how she found inspiration from the Princess of Wales, and why no...
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Educating The New Supply Chain Workforce Via Social Media | E. 112
The Healthcare Leadership Experience
A competitive environment can prevent healthcare organizations from engaging online. Justin Poulin shares his insights into the untapped potential of social media with Jim Cagliostro. Episode Introduction Justin explains why the key to a successful podcast is consistency, how the pandemic masked issues with supply chain workforce shortages, and how silos in healthcare hold people – and organizations - back. He also explains why competition makes people fearful of social media, provides key tips to getting started and explains why ‘’chasing the money’’ will always leave...
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Why Your Old Healthcare Marketing Strategy Isn’t Working | E. 111
The Healthcare Leadership Experience
Marketing effectiveness has fallen by nearly a quarter since 2020. Ian Baer, Founder & Chief Soothsayer at Sooth, offers his insights on how healthcare organizations can respond, with Jim Cagliostro. Episode Introduction Ian shares how 90% of today’s marketing decisions are emotional, and 80% are made on impulse, and the challenges of ‘’marketing by the pound.’’ He also explains why a regulatory environment means healthcare often stays in the shallow end of the marketing pool, how data unlocks empathy between brands and audiences, and advises everyone to ‘’bring your...
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The Growth of Patient-Centered Care | E. 110
The Healthcare Leadership Experience
US health systems are slowly adopting a patient-focused approach. Shanil Ebrahim, Partner in National Life Sciences & Healthcare Consulting Leader at Deloitte Canada, explains its benefits to Jim Cagliostro. Episode Introduction Shanil explains why healthcare needs to move away from the ‘’one-size fits all’’ approach to patient care, why patients should be treated as partners, rather than recipients, and the impact of a healthcare model designed around systems. He also outlines why patient-centered care is an investment in quality and efficiency and highlights the...
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Healthcare Strategy with Cole Lyons | E. 109
The Healthcare Leadership Experience
Strategic planning is vital to successful healthcare management. President & Co-Founder of The American Healthcare Journal, Cole Lyons, explains his goal of fostering a community of education to Jim Cagliostro. Episode Introduction Cole explains why transfer of knowledge is a key goal of the Journal, why healthcare strategy can be described as moving from checkers to chess and emphasizes the importance of thinking before you speak. He also explains the importance of competition in healthcare and identifies humility as an essential leadership trait. Show Topics ...
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Ideas Worth Pursuing | E. 108
The Healthcare Leadership Experience
Tech startups are predicted to disrupt US healthcare in 2024. Scott Nelson, co-founder, and CEO of venture backed FastWave Medical, offers his strategies for success in innovation with Jim Cagliostro. Episode Introduction Scott reveals the two signs that an idea has potential, why market trumps everything in innovation, and why leaders should focus on eliminating pain points for their end users. He also advises innovators to connect with potential strategic acquirers at an early stage and explains why leaders of startups shouldn’t put all their eggs in the venture capital...
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Managing Purchased Services Contracts | E. 107
The Healthcare Leadership Experience
Purchased services is often the most overlooked expense in healthcare yet offers opportunities for cost savings. Brian Bartel shares his best practices for effective contract management, with Jim Cagliostro. Episode Introduction Brian explains the unique challenges of purchased services, why a centralized contract repository is the first step to successful purchased services management, and why hospitals should never allow contracts to auto-renew. He also explains why ‘’red flags’’ aren’t always necessarily malicious and why it’s vital to question the line-item...
info_outlineHealthcare strategy, the importance of communication and adapting to change.
In this podcast, Lisa is joined by Dr. Alan Weiss, Founder and CEO, Summit Consulting Group. Alan’s clients have included Merck, Hewlett Packard, GE, Mercedes-Benz and over 500 leading corporations.
Alan has written over sixty books on consulting, strategy, innovation and leadership.
In his book ‘’Fearless Leadership,’’ Alan Weiss discusses the fear of rejection that leads to procrastination and prevents people achieving all they are capable of. One of the biggest impediments to success, Alan observes, is the overt and covert fears we all have, that too often lead to procrastination. By getting to the root cause of those fears, we are empowered to overcome the obstacles that hold us back.
And as Alan, explains on The Healthcare Leadership Experience, every organization can harness the power of disruption and volatility to effect change, rather than fear it.
On this first episode of The Healthcare Leadership Experience, you’ll hear:
- The reasons every organization, especially hospitals, benefits from a strategic advisor.
- The qualities and characteristics healthcare leaders need to look for in a mentor or business coach.
- The reasons every healthcare system needs to exploit change, rather than adapt to it and why things aren’t going back to normal after the pandemic … "You need to get off the highway and get on a better route."
- Why your pre-pandemic strategy is no longer effective in taking your health system forward – and why it’s essential to make some decisions now about the nature and direction of your organization.
- Why hospital discharge is the number one opportunity for improving communication and the patient experience – and why every hospital must pay attention to "graciously and professionally moving patients out of the hospital and back home again."
- The prime motivators for your employees (fact: no organization has happy customers and unhappy employees).
- The two major hurdles currently preventing people from regaining trust in healthcare during the pandemic.
Resources:
Connect with Lisa:
📱https://www.linkedin.com/in/lisamiller/