Creating and Nurturing Culture in Healthcare with Joe Tye | E.4
The Healthcare Leadership Experience
Release Date: 01/11/2021
The Growth of Patient-Centered Care | E. 110
The Healthcare Leadership Experience
US health systems are slowly adopting a patient-focused approach. Shanil Ebrahim, Partner in National Life Sciences & Healthcare Consulting Leader at Deloitte Canada, explains its benefits to Jim Cagliostro. Episode Introduction Shanil explains why healthcare needs to move away from the ‘’one-size fits all’’ approach to patient care, why patients should be treated as partners, rather than recipients, and the impact of a healthcare model designed around systems. He also outlines why patient-centered care is an investment in quality and efficiency and highlights the...
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Healthcare Strategy with Cole Lyons | E. 109
The Healthcare Leadership Experience
Strategic planning is vital to successful healthcare management. President & Co-Founder of The American Healthcare Journal, Cole Lyons, explains his goal of fostering a community of education to Jim Cagliostro. Episode Introduction Cole explains why transfer of knowledge is a key goal of the Journal, why healthcare strategy can be described as moving from checkers to chess and emphasizes the importance of thinking before you speak. He also explains the importance of competition in healthcare and identifies humility as an essential leadership trait. Show Topics ...
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Ideas Worth Pursuing | E. 108
The Healthcare Leadership Experience
Tech startups are predicted to disrupt US healthcare in 2024. Scott Nelson, co-founder, and CEO of venture backed FastWave Medical, offers his strategies for success in innovation with Jim Cagliostro. Episode Introduction Scott reveals the two signs that an idea has potential, why market trumps everything in innovation, and why leaders should focus on eliminating pain points for their end users. He also advises innovators to connect with potential strategic acquirers at an early stage and explains why leaders of startups shouldn’t put all their eggs in the venture capital...
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Managing Purchased Services Contracts | E. 107
The Healthcare Leadership Experience
Purchased services is often the most overlooked expense in healthcare yet offers opportunities for cost savings. Brian Bartel shares his best practices for effective contract management, with Jim Cagliostro. Episode Introduction Brian explains the unique challenges of purchased services, why a centralized contract repository is the first step to successful purchased services management, and why hospitals should never allow contracts to auto-renew. He also explains why ‘’red flags’’ aren’t always necessarily malicious and why it’s vital to question the line-item...
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Supplier Relationship Management | E. 106
The Healthcare Leadership Experience
Flourishing supplier relationships can transform healthcare organizations. Samer Haddad, shares his experience of building and navigating successful partnerships with Jim Cagliostro. Episode Introduction Samer explains why trust is the foundation of all successful supplier relationships, the importance of human-to-human connection and why a partnership sometimes means giving your partner the benefit of the doubt. He also outlines the key to a successful exit strategy (plan, plan, and plan) and why solid leadership means treating others as you want to be treated, and leaving...
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Waste in the Hospital Supply Chain | E. 105
The Healthcare Leadership Experience
An estimated 40% of expenditure in the supply chain goes to waste. CEO Luká Yancopoulos explains to Jim Cagliostro how Grapevine Technology aims to put the power back into the hands of hospitals. Episode Introduction Luká explains how Grapevine can help hospitals save up to 80% on a single line item, how even small healthcare businesses spend six figure sums on the supply chain each year, and how to frame the reality of years of overspending to his clients. He also reveals three key ways that hospitals can lower the expense of their vendor management. Show...
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Using AI to Enhance the Hospital Supply Chain | E. 104
The Healthcare Leadership Experience
The US healthcare sector has struggled to put innovations like AI into practice. Mara Cairo explains the advantages of applying machine learning and AI for hospitals to Jim Cagliostro. Episode Introduction Mara explains why the first step towards successfully embracing AI is literacy, the challenges hospitals face in system integration and why AI isn’t intended to replace humanity in patient care. She also illustrates the benefits of AI for healthcare, including predicting patient no-shows, effectively managing inventory, and reducing costs, and explains why successful...
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Data and Research in Healthcare Analytics | E. 103
The Healthcare Leadership Experience
2024 has been described as a financial ‘’make or break’’ year in healthcare. SpendMend Research Supervisor Zachary Markham explains to Jim Cagliostro why time and data are money for hospitals. Episode Introduction Zach explains why the lack of timely, accurate data can delay recovery of credits, and why most hospitals only have 50% visibility into their spend and accounts payable processes. He also shares why duplicate payments and credit on spend are the top two methods for recovery of costs, and highlights how uncovering dark data saved SpendMend clients $413...
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Workforce Development: Building the Next Generation | E. 102
The Healthcare Leadership Experience
US healthcare is facing a severe shortage of workers at every level. 6.5 million are expected to leave their jobs by 2026. Geoffrey Roche addresses the challenges in building a new workforce with Jim Cagliostro. Episode Introduction Geoffrey highlights the impact of the current staffing crisis in healthcare, and why leadership needs to evolve from a transactional to a heart-centered approach. He also explains why delays to access in care can cost hospitals up to $1 million every month, how one community college turned away over 13,600 qualified students from a program, and...
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Sufficiency in the Midst of Uncertainty | E. 101
The Healthcare Leadership Experience
Tom Pierce, the President of Integrated Information Systems Incorporated provides valuable insights based on his diverse background in problem-solving, logistics modeling, and consulting. Introduction Our guest, Tom Pierce, the President of Integrated Information Systems Incorporated provides valuable insights based on his diverse background in problem-solving, logistics modeling, and consulting. The episode explores the impact of technology and human behavior on the supply chain, challenges in decision-making related to expenses and stock management, and the importance of...
info_outlineValues-based leadership and cultural transformation. Discover how to create and nurture culture in healthcare.
Episode 4 of The Healthcare Leadership Expert sees Lisa joined by Joe Tye to discuss the creation and nurturing of culture in healthcare. A former hospital COO, Joe is now the CEO and Head Coach of Values Coach, which delivers consulting training and coaching on values-based leadership and cultural transformation.
Joe is the best-selling author of 12 books including The Florence Prescription and Building a Culture of Ownership In Healthcare which is discussed in this episode.
Today’s episode is sponsored by Invoice ROI™, the only patented purchased services and indirect spend technology to manage, monitor and benchmark line item details.
In this episode of The Healthcare Leadership Experience, you’ll hear:
- Why there’s an invisible architecture behind every hospital and how it affects your patient experience.
- The impact of the interior finish – aka workplace attitude - on your organization. ’’What percent of all paid hours in your organization get wasted on toxic emotional negativity?’’ (hint: the answer is ‘’horrifying.’’)
- Why your hospital’s commitment to culture is both never-ending and integral to leadership development and the orientation of every new employee (and why investment in your organizational culture and people should take precedence over your ‘’program of the month.’’)
- How culture eats strategy for lunch and the role of both the self-empowerment pledge and the pickle pledge in transforming culture.
- Discover why accountability wins over ownership every time and why nobody changes their behavior to improve your hospital’s HCAPHCS. ‘’Everybody listens to the same radio station WIIFM – what’s in it for me?’’
- The hidden impact of COVID-19 and ‘’pre-traumatic stress disorder’’ and why prioritizing culture is essential ‘’…you can’t not pay attention to your culture in a crisis, otherwise it will go somewhere you don’t want it to go.’’
- The number one objective for every healthcare leader right now – and why maintaining visibility is essential.
Resources:
🖥 https://theflorencechallenge.com
Connect with Lisa:
📱https://www.linkedin.com/in/lisamiller/
Check out this episodes sponsor:
🖥 https://viehealthcare.com/category/invoice-roi/