Ep 376: Unlocking the power of innovation in postal and logistics sectors
Postal Hub podcast
Lars Pruijn, Innovation Director at Prime Vision, breaks down different aspects of innovation and describes how innovation can work in the postal and logistics sectors. How do we define innovation Taking responsibility for innovation in the company Internal innovation - optimising and increase External innovation: core, adjacent, and transformative innovation Adding new technology to existing products Reshaping products and keeping core products relevant Being disruptive in specific markets or segments How can companie stimulate innovation? Internal and external cooperation on innovation...
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Ep 375: Poste Italiane Head of International Jan Van Roey
Postal Hub podcast
Jan Van Roey, Head of International at Poste Italiane, discusses cross-border parcel volumes and recent improvements to digital customer experience. He covers: Cross-border volume growth New Poste Italiane outbound international product Domestic parcel trends Coping with volatility and uncertainty in international parcels Retailers moving warehouses to Europe Poste Italiane's partnership with DHL eCommerce for inbound and outbound Locker Italia joint venture in parcel lockers with DHL Strategic reasons for setting up partnerships Parcel lockers and international delivery Recent changes to...
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Ep 374: E-commerce fulfilment with Pos Malaysia
Postal Hub podcast
Rohit Gunavanthe, Head of Fulfilment at Pos Malaysia, discusses the postal operator’s e-commerce fulfilment business Pos Fulfill. Background to creation of Pos Fulfill Storage, order fulfilment, pick and pack, real time inventory management, and end-to-end-logistics solutions Warehousing, customs clearance, in-store deliveries Geographic coverage across a diverse region, including East Malaysia Integrating with Pos Malaysia's distribution network Eight sites across Malaysia Cross-border capabilities Handling e-commerce returns, including inspecting returned items Business growth Importance...
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Ep 373: Postal Hub 10th anniversary (part 4)
Postal Hub podcast
International postal expert Alan Barrie along with CEP-Research Chief Editor Paul Needham have their say on 10 years that have changed the delivery world. Alan Barrie discusses: Keeping letters profitable to avoid draining postal businesses of cash The e-commerce runaway train Data and the digitisation of the post Transformation in the last mile Growth in out-of-home parcel delivery Facilitating international e-commerce via data Paul Needham covers: Consumer behaviour changed by the pandemic Overall parcel volume growth trend in B2C and B2B International parcel flows and the...
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Ep 372: Postal Hub 10th Anniversary (part 3)
Postal Hub podcast
The third part of the 10-year anniversary series features Cathy Morrow Roberson, Managing Director at Logistics Trends and Insights, Mike Richmond VP Returns at Blue Yonder, and Mark Fallon President and CEO at the Berkshire Company. Cathy Morrow Roberson discusses: Competition in the last mile in the USA, and the death of the duopoly Retailers building out their own last mile delivery networks Role of gig workers in US last mile delivery Regional parcel carriers E-commerce returns, including returns policies and fraudulent returns Mike Richmond covers: Disruption in the last mile... and...
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Ep 371: Postal Hub 10th anniversary (part 2)
Postal Hub podcast
The second part of the 10-year anniversary series features Achim Dünnwald, Group Area Managing Director for Central Europe at GLS Group, Kate Muth, Executive Director at IMAG, and Brody Buhler, CEO at Escher Group. Achim Dünnwald discusses: Drivers of B2C parcel volumes and the return to "normal" post-COVID-19 The growing emphasis on demands for flexibility over speed and reliability in parcel delivery. Role of out-of-home delivery in fulfilling customer needs Retailers such as Temu and Shein driving volume The role of AI in delivery Brody Buhler covers: Changes in how consumers buy...
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Ep 370: Postal Hub 10th anniversary (part 1)
Postal Hub podcast
The Postal Hub Podcast is 10 years old! To mark this milestone, postal and delivery experts from around the world are sharing their perspectives on the last 10 years in the sector. The first part of the series features Holger Winklbauer, CEO at International Post Corporation, along with international postal and delivery experts Peter Somers and Derek Osborn Peter Somers discusses: Trends in e-commerce growth Postal operators transforming to focus on parcels Domestic vs cross-border parcels Covid upending the delivery landscape 20-minute delivery in UAE Competition in the last mile...
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Ep 369: Tech helping sorting centre operations
Postal Hub podcast
Parcel volumes are fluctuating, there's downward pressure on parcel pricing, and staff retention is increasingly important in warehouses and sorting centres. Dirk Van Lammeren, Chief Commercial Officer at Prime Vision, shares how robotic sorting solutions enhance sorting centre operations. We cover: The major challenges facing sorting and warehousing Planning and organising challenges in warehouse operations Investment considerations when planning sorting centres Capacity and the pressure on pricing Striking a balance between investment and looking for efficiencies Growing industry focus on...
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Ep 368: Post Luxembourg moves into B2B with Inflow
Postal Hub podcast
Mario Treinen, Director Post Courrier and Logistics at Post Luxembourg and CEO of Inflow, talks about Post Luxembourg's big move into B2B parcels. Letter volume trends in Luxembourg Growth in B2C parcel volumes The B2B parcels opportunity Taking the B2C experience to B2B customers Inflow subsidiary coming out of its Michel Greco business Expanding beyond express B2B deliveries into transport and logistics The full range of Inflow services, including temperature-controlled delivery, warehousing, customs services, and more On-premises value added services for some customers How the B2B and B2C...
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Ep 367: Reforming de minimis parcels in USA and Canada
Postal Hub podcast
Kate Muth, Executive Director at IMAG, and Ellen McClain, Special Advisor to International Bridge and former deputy assistant secretary at Homeland Security, discuss reform of de minimis arrangements in the USA and Canada. Future Borders Coalition report on low value shipments History of de minimis in the USA Purpose and current rules for de minimis shipments Inbound de minimis volumes Concerns about illegal and illicit goods being imported using de minimis Benefits to consumers and some online sellers Weaknesses in the current de minimis system Areas that require reform, including poor data...
info_outlineMilos Zlatkovic, Founder and CEO of Mily Technologies, and Hugh Craigie Halkett, CEO and Founder of StampFree, discuss major delivery trends for 2025.
Milos Zlatkovic covers:
- Out of home delivery and cross-border ecommerce
- InPost delivering cross-border
- E-commerce growth in 2025, including very cheap cross-border purchases
- Amazon Haul, Temu and Shein
- Parcel lockers and last mile capacity
- Developing dense out-of-home delivery networks
- Cost of living and cheap delivery
- Best practice in customer delivery notifications
Hugh Cragie Halkett covers:
- Customer convenience in delivery
- Artificial intelligence and delivery services
- Parcel locker adoption in different markets
- Royal Mail deploying parcel lockers in UK
- Pricing mechanisms to encourage parcel locker usage
- Standing out - and not becoming the "carrier of last resort"
- Using technology to gain a competitive advantage