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I.T. That Adds Value with Gina Harris - MGW #7

Mighty Good Work

Release Date: 09/06/2016

MGW #24 - How To Fire People show art MGW #24 - How To Fire People

Mighty Good Work

MGW #24 -  How To Fire People Welcome back to the newly relaunched Mighty Good Work with your hosts Aaron Schmookler, Co-founder and Trainer of The Yes Works and Kristin Adams, Co-director of Startup Grind and first time founder of ALL2.  Last episode we discussed shifting both the thought process surrounding, dialogue about and facilitation of people quitting their jobs and this episode we are focused on the other side of that equation - how to fire people compassionately.   While one might think that goes without saying, you’d be surprised what still occurs in the...

MGW #23 - How to Retain Talent show art MGW #23 - How to Retain Talent

Mighty Good Work

MGW #23 - How to Retain Talent Welcome to the Mighty Good Work relaunch. The focus hasn’t changed – this is still a podcast for people who want to make work a place worthy of the time we dedicate to it and for leaders and aspiring leaders who are committed to inspiring the same.  We’ve tweaked the format, including a permanent new co-host, in the hopes of adding diversity of viewpoints, experience and topics for the benefit of our listeners.  We are excited to share version 2.0 with you and on that note, let’s get started! In this episode we focus on shifting both the thought...

MGW #22 - Putting Core Values to Work show art MGW #22 - Putting Core Values to Work

Mighty Good Work

Here are some action items taken from the episode to help you put your company's core values to work: Step 1: To get your company values off the wall, and actually working in your organization from top to bottom, make sure INTEGRITY tops the list. Without integrity, your other values are just suggestions. Step 2: Define integrity. Don’t take for granted that everyone knows what it means. Many companies define integrity as, “do the right thing.” The problem with that is... people can and do argue all day about what the right thing is. A more practical definition for integrity is...

MGW #21 - “Anxiety Free Workplace” with Bud Torcom show art MGW #21 - “Anxiety Free Workplace” with Bud Torcom

Mighty Good Work

GUEST: Bud Torcom https://mazamamedia.com/ Twitter:     HIGHLIGHTS FROM OUR CONVERSATION:   Bud Torcom’s Big Hairy Audacious Goal is an anxiety free workplace.   I’ve wanted to treat people the way I want to be treated and work in the kind of workplace I’d want to be working in.   As a digital marketing company, being in the office for normal business hours isn’t necessary.   We’re on a constant, steady drip of the stress hormone, cortisol. OUr bodies did not evolve for a constant cortisol drip. Anxiety is making us sick.   Bud’s not sure an...

MGW #20 - “Dream Big. Perform Big” with Dan Ralphs_01 show art MGW #20 - “Dream Big. Perform Big” with Dan Ralphs_01

Mighty Good Work

GUEST: Dan Ralphs www.thedreamblog.com Twitter: @dreamtolead HIGHLIGHTS FROM OUR CONVERSATION:   You can’t teach another person anything they don’t want to learn. They have to choose to learn it. If you can’t motivate people to choose to learn and grow, you won’t be very successful as a teacher… or as a leader.   There’s a magic lever you can use to awaken that intrinsic motivation. It’s the question, “What’s the future for you? I’m an advocate for you.” Give them ownership of their future.   We’re afraid of letting our people define success for...

MGW #19 - You’re Doing Conflict Wrong show art MGW #19 - You’re Doing Conflict Wrong

Mighty Good Work

There’s a lot out there about how to reduce conflict at work. A lot of the stuff out there is very good.   This episode is about transforming conflict, and using it to your advantage. If conflict seems like something to avoid… If it seems like something you can win… Then, you’re doing it wrong.   We’ve got a you can read. For those of you who don’t have time for well thought out articles, here’s your Mighty Good Work ADEPTability Skills Checklist:   Slow Down   Your primitive brain, and the fight or flight response is powerful, but it’s not the only game in...

MGW #18 - Culture for Recruiting show art MGW #18 - Culture for Recruiting

Mighty Good Work

From THE YES WORKS, this is MIGHTY GOOD WORK. A podcast built on the stories of people and companies who are making good work happen. Whether it’s work as a place to be, work as a product or service, or work as a way to spend your life, we will be talking to those who are committed to excellence and who are succeeding in bringing Mighty Good Work into existence.

MGW #17 - “Happy Side-Effects of Channel Partnership” with Jen Spencer show art MGW #17 - “Happy Side-Effects of Channel Partnership” with Jen Spencer

Mighty Good Work

GUEST: Jen Spencer Twitter: @JenSpencer HIGHLIGHTS FROM OUR CONVERSATION:   Your partners are a natural extension of your sales, marketing, and customer success teams. And they should be treated as such.   These relationships and their health starts at the top.   Fear, uncertainty, and a lack of trust can erode the health of those partner relationships.   What would help your partners be successful in the partnership. Give them access to all information and control that will help them succeed. Expose more to your partners than you may be inclined to.   Alignment...

MGW #16 - “Drive Learning and Growth” with Elaine Lin Hering show art MGW #16 - “Drive Learning and Growth” with Elaine Lin Hering

Mighty Good Work

GUEST: Elaine Lin Hering   Across industries, people say that feedback conversations are their most difficult conversations -- both giving and receiving.   ONe the receiving end, it’s triggering. On the giving end, you may cause a trigger in the receiver, and you don’t know how it’s being received.   Three kinds of feedback: Positive feedback: appreciation Coaching: guidance for improved effectiveness Evaluation: Tracking against expectations   In order to learn and thrive and do good work, we need all three kinds of feedback.Feedback is: solicited and...

MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson show art MGW #14 - “Thriving Business/ Product, Process, and People” with Eric Johnson

Mighty Good Work

GUEST: Eric Johnson -- CFO of Nintex    Nintex is a leader in workflow and content automation. Making more time in workflow for what really matters.   The Eric Johnson approach: When I make a commitment, I deliver on that commitment. That builds respect and trust. Caring about people, and hold a mark of high integrity. And look for creating benefit for everyone.   If you’re great to work with, and you do great work, life goes pretty well.   We’ve never taken venture capital to fund operations.   How are we achieving excellence, growth and recognition? It’s a...

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GUEST: Gina Harris

Director of Information Technology at TalkingRain Beverage Company




IT is just taking orders, fixing passwords, coding and explaining complex technical issues to those who don’t speak tech, right?  Not if you are Gina Harris, from Talking Rain.  IT is about viewing and treating people as change agents that require a whole business point of view.


Gina speaks to the necessity of fostering business knowledge as an IT professional in sales, negotiation, optimization of supply chain, assessing people’s brilliance and automating work-flow, vendor relations, and risk management.


Her advice, “Understand the business.  Look at it from a 50,000 ft view. Look at how we make money.  How we produce the goods we sell.  Find out what that is all about.  And then work down from the 40,000 ft, to the 30,000 ft, the 20,000 ft and understand who the players are. Who the influencers are…What the potential is to differentiate us from our competition.  Really, it is ‘know the business,’ once you know the business, the IT part is a lot easier.”


She shares that having a Learning Organization is essential to her company’s overall success.


How do you ensure you have a Learning Organization?


  1.    Empower your team with information.  Paint the picture of the problem, brainstorm, research and collaborate the solution together.
  2.    Soft skills are more important than your tech skills.
  3.     Ability to embrace change.
  4.    Being open minded
  5.     Initiative
  6.    Empathy
  7.    Self Awareness
  8.      Willing to Collaborate
  9.    Thick Skinned- Don’t take rejection personally, find out what you could do better.
  10.    Team Building
  11.     Have each other’s back
  12.    Humor
  13.     No one says, “this is not my job”
  14.    Speak to strengths and weaknesses
  15.    Give credit and appreciate people’s skills
  16.    Compassion & Empathy translates into Good Work
  17.     When you treat people well, give them feedback and look them in the eye on a regular basis, they will rally behind the leadership if they feel supported.


Thank you, Gina, for your transparent and informed advice on how to generate mighty good work as an IT pro and company wide.


Visit Mighty Good Work and The Yes Works at: www.TheYesWorks.com


Found out more great info from Gina in this article: http://food.cioreview.com/cxoinsight/the-business-value-of-it--nid-14037-cid-29.html


Theme music by: Miguel Juarez


Midshow break music by : Allan Loucks www.TinEar.com