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TechCo, people and culture: reskilling and leadership for the AI era

Inside Out: A TM Forum podcast

Release Date: 01/20/2026

Vodafone’s El-Sayed on insourcing software development show art Vodafone’s El-Sayed on insourcing software development

Inside Out: A TM Forum podcast

In this episode of Inside Out, Mark Newman and Willie Stegmann speak with Vodafone Group CIO Ahmed El-Sayed about the transformation of the technology function in the AI era. Topics covered include how to bring AI across the entire software development lifecycle, people transformation and the changing roles of software engineers and architects, and building AI into customer journeys. 

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DTW26: AI moves to deployment at scale show art DTW26: AI moves to deployment at scale

Inside Out: A TM Forum podcast

TM Forum members at this year's DTW Ignite 2026 demonstrated many examples of how AI adoption and autonomy have entered a new phase of adoption. They also debated how to address the challenges of effecting organizational change and implementing trustworthy AI at scale, as you will hear in this summary. In keeping with the theme of AI deployment, TM Forum's AI agent, AIVA, drew on dozens of presentations and debates from the event to produce the summary. Meanwhile, Aaron Boasman-Patel, Vice President Innovation, TM Forum is the 'human in the loop' providing the curation and narration. 

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DTW26: AI moves to deployment at scale show art DTW26: AI moves to deployment at scale

Inside Out: A TM Forum podcast

TM Forum members at this year's DTW Ignite 2026 demonstrated many examples of how AI adoption and autonomy have entered a new phase of adoption. They also debated how to address the challenges of effecting organizational change and implementing trustworthy AI at scale, as you will hear in this summary. In keeping with the theme of AI deployment, TM Forum's AI agent, AIVA, drew on dozens of presentations and debates from the event to produce the summary. Meanwhile, Aaron Boasman-Patel, Vice President Innovation, TM Forum is the 'human in the loop' providing the curation and narration. 

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BT's Leukert on future IT skills show art BT's Leukert on future IT skills

Inside Out: A TM Forum podcast

Peter Leukert, Chief Digital Officer at BT, discusses with TM Forum how an AI-native future depends of nurturing future skills and building strong foundations in data management, cybersecurity, testing and software engineering

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How Telstra is putting knowledge in the network show art How Telstra is putting knowledge in the network

Inside Out: A TM Forum podcast

Mark Sanders, Chief Architect, Tesltra, discusses with Guy Lupo, Executive Vice President, AI & Data Innovation, TM Forum, how the operator is addressing security, governance and trust as it builds the next phase of network autonomy on a foundation of a composable architecture Sanders and Lupo explore Telstra’s vision of a knowledge plane, which transforms data into structured, machine-readable intelligence that enables autonomous network systems to make trusted decisions. Alongside this, they address the concept of model-as-a-service and why it is emerging as a critical...

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Telefónica's foundations for AN Level 4 show art Telefónica's foundations for AN Level 4

Inside Out: A TM Forum podcast

Telefónica has set ambitious goals for network autonomy in Spain, Brazil and Germany, as the group's Global Chief Technology and Information Officer, Andrea Folgueiras, discusses with George Glass, TM Forum’s CTO. Folgueiras explores how and why the company is taking a holistic approach to delivering autonomous networks, from redesigning processes end-to-end, through to rethinking organizational structures, addressing governance and reskilling people. 

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How Swisscom is approaching AI-driven transformation show art How Swisscom is approaching AI-driven transformation

Inside Out: A TM Forum podcast

In early 2026 Swisscom started a multi-year effort to modernize the digital software core that powers its B2C and B2B businesses. In this webinar we talk to CTIO MarkDusener about the role of AI in the transformation and how it offers CSPs the possibility of transitioning to an open, composable architecture even across those applications, which until now have remained dependent on legacy systems.

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6G, AI, and the transatlantic investment divide show art 6G, AI, and the transatlantic investment divide

Inside Out: A TM Forum podcast

Few people are better qualified to reflect on the future of our industry than former T-Mobile USA President of Technology Ulf Ewaldsson. In this podcast Ulf explores how the mobile industry can catch a ride on the AI wave as it transitions from 5G to 6G, the future path to relevance and prosperity for mobile operators, and the growing investment gap between the USA, Asia and Europe.   Guest Speaker: Ulf Ewaldsson, Former CTO, T Mobile USA   Host:  Mark Newman, Chief Analyst, TM Forum

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Colt’s Chief Digital Information Officer on adapting to AI disruption show art Colt’s Chief Digital Information Officer on adapting to AI disruption

Inside Out: A TM Forum podcast

Ashish Surti, Chief Digital Information Officer, Colt Technology Services, discusses how AI is accelerating software development and the challenges of developing longer-term technology strategies in a swiftly changing environment. Among the topics he covers is the changing relationships with vendors; how AI is impacting internal software development, as well as measuring the business value of AI. Guest speaker: Ashish Surti, Chief Digital Information Officer, Colt Technology Services Hosts: Mark Newman, Chief Analyst, TM Forum Joanne Taaffe, Editor in Chief, TM Forum

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Howard Watson on AI and telco foundations show art Howard Watson on AI and telco foundations

Inside Out: A TM Forum podcast

Howard Watson, who is retiring from his role as BT's Chief Security and Networks Officer, shares his perspective on today's telecoms industry gained from more than 40 years in the technology and telecoms space.   Guest speakers: Howard Watson, Chief Security & Networks Officer, BT   Host: Mark Newman, Chief Analyst, TM Forum Joanne Taaffe, Editor in Chief, TM Forum

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More Episodes

Rene Felber is Chair of the TM Forum TPAC (TechCo, People and Culture) Collaboration Project, and he is joined by Ishari Siriwardane, General Manager for Transformation at SLT and key member of the group. In this podcast they speak to TM Forum’s Principal Analyst Dean Ramsay about group’s aims and progress. 

The conversation focuses on the impact AI is having on telecoms people and culture and what strategies the group are seeing from a leadership perspective. Are telco leaders making the right decisions on reskilling?