SBP020: How to Balance your KPIs to avoid skewed results Part 1 of 3
Smart Business Performance Podcast
Release Date: 11/09/2020
SBP030: 5 Procurement Tips to move the needle.
Smart Business Performance Podcast
In this of the Smart Business Performance Podcast, Roger welcomes Derek Kinnear and discusses the 5 Procurement Tips to move the bottom-line needle.
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SBP029: How to start a business from scratch, & scaling it before exiting
Smart Business Performance Podcast
In this of the Smart Business Performance Podcast, Roger welcomes Bryan Clayton, and discusses the entrepreneurial ventures of Bryan. He definitely will revamp your thoughts about Entrepreneurship by the end of this episode! Bryan is the CEO and co-founder of GreenPal an online marketplace that connects homeowners with Local lawn care professionals. GreenPal has been called the “Uber for lawn care" by Entrepreneur magazine and has over 200,000 active users completing thousands of transactions per day. Before starting GreenPal Bryan Clayton founded Peachtree Inc. one of the...
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SBP028: The Benefits of Coaching for Finance Executives
Smart Business Performance Podcast
Do you know? Coaching can be a key driver of performance. Want to know more about coaching and how can it enhance your business performance? Our guest today, will break down everything you need to know about coaching. In this of the Smart Business Performance Podcast, Roger welcomes Clive Kaplan, the CEO of GREEN MIND CAPITAL (Pty) Ltd. The company focuses on assisting executives, especially emerging young CA’s, in maximizing their potential and fast-tracking their careers. Clive is a South African Charted Accountant CA(SA) with over 20 years’ experience as an...
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SPB027:If cold calling is dead, how does The Cold Calling Company succeed at it?
Smart Business Performance Podcast
In this of the Smart Business Performance Podcast, Roger talks with Chantell Kanes, Managing Director at The Cold Calling Company. She has a strong passion for sales consulting and lead generation.
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SBP026 OKRs (Objective Key Results) the Key to Performance Management?
Smart Business Performance Podcast
In this episode of the Smart Business Performance Podcast, Roger Knocker talks with Alina Miertoiu. Alina is the OKR Product Manager and a Senior Management Consultant at The KPI Institute. She has a professional background in business research, process improvement and management consulting, being involved in international strategy and performance-related projects.
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SBP025 OKRs (Objective Key Results) - the Key to Performance Management?
Smart Business Performance Podcast
In this episode of the Smart Business Performance Podcast, Roger Knocker talks with Alina Miertoiu. Alina is the OKR Product Manager and a Senior Management Consultant at The KPI Institute. She has a professional background in business research, process improvement and management consulting, being involved in international strategy and performance-related projects.
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SBP024 How to make more Profit with Profit First
Smart Business Performance Podcast
Profit first is a way to make more profit for your business and also have predictable cashflows.
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SBP023 How to run a Graduate Program Focused on Data Analytics
Smart Business Performance Podcast
This is an Interview with Brad Forrest who runs very successful Graduate programs focussed on data analytics.
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SBP022 How to Balance your KPIs Part 3 of 3
Smart Business Performance Podcast
When looking at the selection of KPIs for a team or for the overall business, there is another level of balancing to be added.
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SBP021 How to Balance your KPIs Part 2 of 3
Smart Business Performance Podcast
When choosing KPIs for every business, team or individual, first consider who the customer is (external or internal) and what they want.
info_outlineKPIs should always be balanced.
Why?
Because, what you typically find is that if you measure one thing, that thing will improve but something else will deteriorate.
For example, if I focus on. Production quantity, I might achieve the volumes I want but quality declines.
Similarly, if I measure quality I might find that Quantity declines.
The trick is to always measure both at the same time and ensure they have the right weighting or focus.
At a business level, you could encounter the same problem.
If you only measure Financial Performance you will find that other perspectives such as Customer or People related KPIs deteriorate and you land up with a long term issue that becomes difficult to come back from.
The opposite is also true, if you only focus on measuring Customer or People related KPIs you could find that you underperform Financially and everyone loses.
Tip
Make sure you balance your KPIs but measuring the different types of KPIs at the same time.