296 - Dr. Michael Blackwell | AlignCare Health Inc.
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak chat with from the University of Tennessee, and the Director of , about the increasing challenges families face in accessing veterinary care and how the One Health model offers a transformative solution. Dr. Blackwell explains that many of the barriers to care stem from human social and financial realities, not just veterinary logistics. By integrating veterinary services with human healthcare, social work, and community resources, One Health creates a holistic, family-centric approach that supports underserved families, mitigates the risks of...
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295 - James Merchant | ClinicWise
Veterinary Innovation Podcast
Veterinary clinics are facing growing pressure from chaotic workflows, missed calls, scattered forms, and burned-out front-desk teams. This week, Shawn Wilkie and Dr. Ivan Zak sit down with , co-founder of , to explore how deeply integrated, AI-powered tools are helping practices streamline client communication, automate repetitive tasks, and reclaim hours of staff time each week. James shares how ClinicWise was co-designed with busy hospitals to ensure it solves real, everyday problems — from pre- and post-appointment workflows to personalized education and smart intake. Learn...
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294 - Cory Pinegar | Teem
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak connect with from about how veterinary clinics can reduce overhead and improve reliability by outsourcing administrative tasks to remote teams. Cory shares how Teem’s model uses structured training, real-time performance data, and an empathy-first approach to create scalable support without sacrificing service quality, even as staffing costs and turnover continue to rise. Learn more about . Cory Pinegar recommends .
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293 - Lea-Ann Germinder | Germinder & Associates
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak welcome , Founder and President of . They chat about the complex challenges and transformative potential of Responsible AI (RAI) in veterinary medicine. Drawing from her PhD research and presentation at Cornell’s SAVY Symposium, Germinder outlines the ethical gaps, legal gray areas, and educational challenges shaping AI adoption in vet med. She also breaks down what clinics must know before adopting AI and why ignoring it isn’t an option anymore. Learn more about . Discover more about . Lea-Ann Germinder recommends .
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292 - Mark Hines | baxtr
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak talk with from about how veterinary clinics can use technology to streamline their operations and improve access to care. Mark shares how baxtr’s software helps independent practices create custom subscription wellness plans with predictable monthly payments, automated communication, and less administrative burden. He also introduces their new Monthly Payment Guarantee feature, which ensures clinics are paid even if clients miss a payment. You will gain insights into how automated wellness programs can stabilize revenue, improve client...
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291 - Steve Castillo | Profit Solver LLC
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak chat with from about how veterinary practices can uncover hidden profits through precise, evidence-based pricing strategies. Steve shares how his patented software — already implemented in over 3,700 clinics — uses real financial data and time-motion studies to optimize service fees, boost EBITDA, and create a sustainable path to practice growth. Learn more about . Steve Castillo recommends .
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290 - James Kademan | Vet Receptionists
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak welcome from to discuss how his specialized virtual receptionist service is helping veterinary clinics overcome staffing shortages, reduce front desk burnout, and improve client communication. James also shares how AI tools like real-time transcription and chatbots are being used behind the scenes, and why bold, strategic decisions are essential in today’s fast-changing veterinary landscape. Discover more about . James Kademan recommends .
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289 - Maria Morgan | Passpaw
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak chat with of , about how veterinary teams can turn international pet travel documentation from a time-consuming task into an efficient, team-led, and profitable service. As more clients travel with their pets post-pandemic, many practices either avoid these certificates entirely or undercharge for the work involved. Maria shares how her workflow management software aims to eliminate the administrative burden of health certificates and enhance team member utilization, freeing veterinarians to focus on patient care. Learn how practices can turn a...
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288 - Dr. Kemba Marshall | KLMDVM Consulting LLC
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak sit down with , veterinarian, DEI expert, and author of “Diversity, Equity, and Inclusion in Veterinary Medicine”, to explore how psychological safety — the #1 trait of high-performing teams and the focus of the P chapter of her new book — drives innovation, improves patient care, and reduces burnout. Dr. Marshall shares real-life examples of how inclusive environments lead to smarter diagnostics, stronger teams, and better patient outcomes. Discover why DEI isn't just about who you hire — it's about saving animal lives and fulfilling the...
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287 - Andy Bond | BestyBnB
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak chat with from , a tech platform providing confidential, in-home pet care during crisis situations. Andy shares how they've created a "HIPAA-compliant Airbnb for pets" supporting pet owners facing domestic violence, mental health challenges, or housing issues by partnering with social service agencies and animal welfare organizations to keep people and pets safe and together. Learn more about . Andy recommends
info_outlineThis week, Shawn Wilkie and Dr. Ivan Zak joined by Dr. Oliver Viner, co-founder of Hello Vet, to discuss balancing technological innovation technology with practical application in veterinary clinics.
Dr. Viner shares insights on creating a more transparent and open veterinary practice model, seamlessly integrating technology into veterinary workflows, and leveraging tools to enhance patient care and client communication.
Learn more about Hello Vet.