272 - Dr. Anna Foster | Veterinary Emergency Group (VEG)
Release Date: 10/03/2024
298 - Dr. Eve Hanks | MI:RNA Diagnostics
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak meet with , the founder of to chat about her remarkable journey from clinical veterinary practice to becoming the CEO of a pioneering diagnostics company. Eve shares how her background in immunology led to the creation of an AI-powered platform that uses microRNA to detect disease earlier than ever before. You`ll discover how predictive diagnostics can improve clinical decision-making, reduce uncertainty, and support personalized care for both pets and production animals. Learn more about . Dr. Hanks recommends
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297 - Luke Hedlund | Tucannon Partners
Veterinary Innovation Podcast
What if the most effective way to innovate in veterinary medicine isn't to start something new, but to take something that already works and make it work better? This week, Shawn Wilkie and Dr. Ivan Zak explore insights from , the Founder of , about exactly that approach. Luke is looking for one business within vet med to manage and make a majority investment in. He is open to vet clinics, but he’s more focused on vendors to vet clinics. Luke shares his approach to fixing the issues that frustrate everyone - ineffective meetings, unclear communication, and poor decision-making processes. He...
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296 - Dr. Michael Blackwell | AlignCare Health Inc.
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak chat with from the University of Tennessee, and the Director of , about the increasing challenges families face in accessing veterinary care and how the One Health model offers a transformative solution. Dr. Blackwell explains that many of the barriers to care stem from human social and financial realities, not just veterinary logistics. By integrating veterinary services with human healthcare, social work, and community resources, One Health creates a holistic, family-centric approach that supports underserved families, mitigates the risks of...
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295 - James Merchant | ClinicWise
Veterinary Innovation Podcast
Veterinary clinics are facing growing pressure from chaotic workflows, missed calls, scattered forms, and burned-out front-desk teams. This week, Shawn Wilkie and Dr. Ivan Zak sit down with , co-founder of , to explore how deeply integrated, AI-powered tools are helping practices streamline client communication, automate repetitive tasks, and reclaim hours of staff time each week. James shares how ClinicWise was co-designed with busy hospitals to ensure it solves real, everyday problems — from pre- and post-appointment workflows to personalized education and smart intake. Learn...
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294 - Cory Pinegar | Teem
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak connect with from about how veterinary clinics can reduce overhead and improve reliability by outsourcing administrative tasks to remote teams. Cory shares how Teem’s model uses structured training, real-time performance data, and an empathy-first approach to create scalable support without sacrificing service quality, even as staffing costs and turnover continue to rise. Learn more about . Cory Pinegar recommends .
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293 - Lea-Ann Germinder | Germinder & Associates
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak welcome , Founder and President of . They chat about the complex challenges and transformative potential of Responsible AI (RAI) in veterinary medicine. Drawing from her PhD research and presentation at Cornell’s SAVY Symposium, Germinder outlines the ethical gaps, legal gray areas, and educational challenges shaping AI adoption in vet med. She also breaks down what clinics must know before adopting AI and why ignoring it isn’t an option anymore. Learn more about . Discover more about . Lea-Ann Germinder recommends .
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292 - Mark Hines | baxtr
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak talk with from about how veterinary clinics can use technology to streamline their operations and improve access to care. Mark shares how baxtr’s software helps independent practices create custom subscription wellness plans with predictable monthly payments, automated communication, and less administrative burden. He also introduces their new Monthly Payment Guarantee feature, which ensures clinics are paid even if clients miss a payment. You will gain insights into how automated wellness programs can stabilize revenue, improve client...
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291 - Steve Castillo | Profit Solver LLC
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak chat with from about how veterinary practices can uncover hidden profits through precise, evidence-based pricing strategies. Steve shares how his patented software — already implemented in over 3,700 clinics — uses real financial data and time-motion studies to optimize service fees, boost EBITDA, and create a sustainable path to practice growth. Learn more about . Steve Castillo recommends .
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290 - James Kademan | Vet Receptionists
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak welcome from to discuss how his specialized virtual receptionist service is helping veterinary clinics overcome staffing shortages, reduce front desk burnout, and improve client communication. James also shares how AI tools like real-time transcription and chatbots are being used behind the scenes, and why bold, strategic decisions are essential in today’s fast-changing veterinary landscape. Discover more about . James Kademan recommends .
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289 - Maria Morgan | Passpaw
Veterinary Innovation Podcast
This week, Shawn Wilkie and Dr. Ivan Zak chat with of , about how veterinary teams can turn international pet travel documentation from a time-consuming task into an efficient, team-led, and profitable service. As more clients travel with their pets post-pandemic, many practices either avoid these certificates entirely or undercharge for the work involved. Maria shares how her workflow management software aims to eliminate the administrative burden of health certificates and enhance team member utilization, freeing veterinarians to focus on patient care. Learn how practices can turn a...
info_outlineThis week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG). They discuss how the company prioritizes both employee and customer experiences in emergency care.
Dr. Foster discusses their open-concept hospital design, allowing pets and owners to stay together during treatment, and explains how they track employee and customer experiences with innovative metrics.
Learn more about the Veterinary Emergency Group.
Dr. Foster recommends “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.