Elevate Customer Experience with AI and Intuitive Leadership
Release Date: 07/17/2025
The Partnership Pivot: Navigating Perspectives to Drive Growth
Bold Business Podcast
Partnerships play a vital role in the future of your business, whether you're just launching or you've been in the game for years. Interestingly, companies often fail not because of a poor idea, but rather due to partnerships that go awry. In this episode of "It's Your Business," , a strategic growth consultant, , a business consultant and , a financial advisor, offer valuable insights to help you strengthen your relationships, minimize risks, and secure your business's future. They explore the often-overlooked potential of curiosity and mutual accountability, guiding you through...
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Adopting AI and Staying Committed Through Change
Bold Business Podcast
Commitment is truly your driving force. The extent of your commitment shapes the forward-thinking perspective that prepares you for effective change management. Achieving product-market fit is crucial, even for established businesses, as customer needs and perceptions continuously evolve. By asking curious, probing questions, you can stay attuned to hidden opportunities or quick wins within your operations. Are you challenging your thoughts regularly? In this episode of the BOLD Business Podcast, you will discover how documenting processes can simplify complexity, tackle...
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UNCHARTED: How to Maximize Your Business Potential For Lasting Success
Bold Business Podcast
In today’s marketplace, understanding your numbers is more than just a survival skill; it’s essential for having honest and productive conversations with clients, as it provides clear evidence of where bottlenecks exist and why they occur. Pursuing excellence often means taking risks, particularly in the constantly evolving supply chain landscape. Embracing failure is a crucial step toward discovering the best path forward, and committing to continuous improvement is vital. While the idea of ongoing improvement can feel overwhelming, it encourages collaboration on...
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Addicted to Stress? Recognize, Recover, and Reclaim Your Life
Bold Business Podcast
The “grind” is often romanticized, yet there exists a wealth of joy, fulfillment, and accomplishment waiting for you beyond the brink of burnout. Challenging your internal beliefs, especially the limiting ones, can feel daunting and overwhelming. Simply posing the question, “What else is possible?” provides a brief pause — just a moment is all it takes to reconnect with your core values and make intentional choices about how to engage in the present. Fortunately, there’s a science-backed approach that can help shift the direction of your life. In this episode of...
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UNCHARTED: Navigating Forks in the Road: Path to Confidence and Persistence
Bold Business Podcast
What happens when you choose the less obvious or counterintuitive option at a fork in the road? The way you recognize the choice before you and how you approach making that decision can significantly impact what comes next. Establishing a routine is helpful; making and keeping promises to yourself is essential, and believing in yourself is a necessity. In this episode of UNCHARTED, you will discover the benefits of keeping promises to yourself, how to embrace the unknown at each fork in the road, and how to reflect on your actions to see how you are shaping the future. You’ll also...
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Turning Blind Spots into Business Strengths
Bold Business Podcast
Who truly holds the responsibility for your company culture? More importantly, does that person have the authority to shape and steer their development, or is it merely lip service? To remain competitive and forge your own future, your organization will benefit from a clearly defined, actionable culture plan that everyone rallies around. Dedicating time and effort to outline and evaluate this plan is essential for fostering a culture that evolves year after year, enhancing your competitive edge in the process. It all begins with defining your core values. In this episode of the...
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UNCHARTED: From Plans to Action: Embracing Flexibility and Real-Time Decision-Making
Bold Business Podcast
Every choice has a consequence — success is intentional. The decisions we make for our companies have a ripple effect on society and the environment. Interdependency exists in everything. Our businesses require customers to stay in business. Additionally, having options to access materials and technologies is essential for delivering goods and services. There are many interdependent parts of a company, and recognizing each point where we connect with people and entities outside our own orbit is empowering. This depth of knowledge allows for curiosity and an...
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Beyond Reaction: Building a Proactive, Creative Business Environment
Bold Business Podcast
Are you tired of constantly playing catch-up in a fast-changing market? This BOLD Business Podcast Panel discusses how to unlock your team’s potential by fostering a creative and proactive business environment. Discover how empowering your team to think proactively and solve problems creatively can reveal hidden growth opportunities and turn uncertainty into a competitive advantage. Your host, , leads a discussion on how maintaining curiosity, receptiveness, and an openness to new ideas — regardless of experience level — can help organisations stay competitive. Join...
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Align to Thrive: The High-Stakes Game for Mid-Market Leaders
Bold Business Podcast
Ignoring small problems now can lead to significant costs later. Are you hoping your team's missteps, inefficiencies, or cultural issues will just “work themselves out”? In this episode of "It's Your Business," host , a strategic growth consultant, is joined by , a financial advisor, and , a business consultant. They discuss how to identify the silent signals of larger issues and what to do when “business as usual” is no longer effective. They offer practical approaches and share hard-earned lessons from their direct experiences. You will learn: Why overlooking small...
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Elevate Customer Experience with AI and Intuitive Leadership
Bold Business Podcast
Technology integration offers a significant benefit to companies and organizations that prioritize customer experience as a core component of their business operations, enabling them to maintain a competitive edge. The delicate balance between optimization and deep connection to customers is where today’s marketplace will separate companies that succeed now from those that succeed in the long run. It is time to ensure that you are flipping the script and prioritizing the experience and convenience of customer buying paths in your strategic growth decisions. In this program, you will...
info_outlineTechnology integration offers a significant benefit to companies and organizations that prioritize customer experience as a core component of their business operations, enabling them to maintain a competitive edge.
The delicate balance between optimization and deep connection to customers is where today’s marketplace will separate companies that succeed now from those that succeed in the long run.
It is time to ensure that you are flipping the script and prioritizing the experience and convenience of customer buying paths in your strategic growth decisions.
In this program, you will hear what it takes to design your tech stack for user experience, that big data is less important today than thick data (and what that means for your company), and that creating your company’s future relevance requires monitoring customer relationships in new ways.
Jess Dewell discusses AI and Intuitive Leadership with Krishna Raj Raja, Founder and CEO of SupportLogic, about the necessary elements to design customer experiences into the integration of new and emerging technologies, and why it is BOLD to future-proof your business by elevating customer experience.
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If you want to identify business bottlenecks, the necessary skills, the initial actions to take, the expected milestones, and the priorities for achieving growth, try the “Growth Framework Reset“ approach. This will help you keep learning and growing while working strategically on your business.
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You can get in touch with Jess Dewell on Twitter, LinkedIn or Red Direction website.