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105: Creating Moments of Delight for Customers with Fred Skoler

Voice of Influence

Release Date: 09/02/2019

129: How to Prioritize and Take Back Your Calendar with Paul Casey show art 129: How to Prioritize and Take Back Your Calendar with Paul Casey

Voice of Influence

Paul Casey is an expert in time management and leadership and a professional speaker who has spoken for companies like McDonald’s and Subway.  Through his company, Growing Forward Services, he partners with corporations and individual clients to transform their vision, habits, and lives. In this episode, we talk about the immediate and long-term things you can do to determine what your priorities need to be, how to tell when it’s time to reevaluate those priorities,  what you can do to take back your calendar, the four personality types he uses with his clients, how each type...

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128: Handle the Haters: Diving Into My Success Magazine Article show art 128: Handle the Haters: Diving Into My Success Magazine Article

Voice of Influence

How do you handle the haters?  I mean, haters gonna hate, right?  So, we’ve just sort of got to shake it off.  And, while I love that idea of being able to just shake it off, it can be a lot more complicated than that. I was recently asked by Success Magazine, “How do you handle the haters?” My response is in the March/April 2020 edition of Success Magazine. In this episode, Rosanne is going to interview me about that article, and we’re going to give a summary of the article and take a real deep dive on the three points that I made. We also use the topic of politics to...

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127: What to Do When You Feel Ambushed with Retired Navy SEAL Jason Redman show art 127: What to Do When You Feel Ambushed with Retired Navy SEAL Jason Redman

Voice of Influence

Have you ever felt ambushed or something unexpected comes along and throws you off course so that the rug being pulled out from underneath of your feet? Today, we have the honor of hearing from Jason Redman. He’s a retired Navy SEAL, a wounded warrior, veteran advocates, New York Times bestselling author, and acclaimed leadership and resilience speaker. In this episode, we’re talking about what it’s like when we feel ambushed, how to overcome those moments of real crisis in our lives, how to see an ambush coming, the practice that separates elite performers in the way they handle these...

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126: How Leading with Humility Impacts the Adoption of Change with Travis McNeal of Walmart show art 126: How Leading with Humility Impacts the Adoption of Change with Travis McNeal of Walmart

Voice of Influence

Influence by nature is about affecting change and, if you’re interested in listening to this podcast episode, my guess is that you care about how to make change come to fruition. Luckily, this week’s guest is the perfect person to help you better understand how to do just that. Travis McNeal is the Director of Change Management and Communications for Walmart’s supply chain.  Travis and I both spoke at a conference, and when I saw his presentation about this case study of change management, I said: “I need to get him on the podcast.” In this episode, we talk about a specific...

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125: Toxic Feedback vs. Transforming Dialogue with Jessica Van Roekel show art 125: Toxic Feedback vs. Transforming Dialogue with Jessica Van Roekel

Voice of Influence

Jessica Van Roekel is a writer and speaker who works directly with our clients and client teams to help them find their own voice of influence and develop that. In this episode, we talk about why it’s important that feedback we get and give is shared in a respectful dialogue instead of a blanket statement of judgment, what she believes is a voice of influence, the importance of choosing a coach or adviser who honors your perspective and inner voice, her experience being a participant in one of the very first Voice of Influence six-month group coaching programs, why that particular program...

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124: How to Discern Your Calling Without Feeling Pressure (Greatest Hits) with Andrea Joy Wenburg show art 124: How to Discern Your Calling Without Feeling Pressure (Greatest Hits) with Andrea Joy Wenburg

Voice of Influence

Have you ever looked at someone you admire and felt pressured to be like them, do things the way they do, or do something just because they say you should? Where does this pressure come from? Yourself? How much do you judge yourself based on what you admire about that person? I want to help you stop the judgments and instead focus on what it is about that person that you resonate with. What is that person awakening in you? In this episode, I'm going to provide some insights that will help you do this; including why I personally believe that comparing ourselves to others isn't always a bad...

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123: How to Up-Skill Workers in the Age of Digital Transformation with Shefali Gupta show art 123: How to Up-Skill Workers in the Age of Digital Transformation with Shefali Gupta

Voice of Influence

Shefali Gupta was a key player in DBS Bank’s digital transformation.  Eight years ago, they had a traditional bank, and as she’ll tell us, just recently they acquired the coveted World’s Best Digital Bank designation. In this episode, Shefali is going to share with us how they helped their people upskill in order to be prepared for the transformation that was bound to come. One piece of advice Shefali wanted to leave with you that did not make it into our interview is this, “Each of us might be good at something. We each need to take it upon ourselves to teach others and ask to be...

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122: Using YouTube to Build Influence in 2020 with Nate Woodbury show art 122: Using YouTube to Build Influence in 2020 with Nate Woodbury

Voice of Influence

Nate Woodbury helps speakers and coaches leverage YouTube to grow a massive following that brings in seven figures of revenue.

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121: How to Lead a 30,000 Foot View Team Check-In show art 121: How to Lead a 30,000 Foot View Team Check-In

Voice of Influence

This is a time of year where companies have strategy sessions to review what they’ve accomplished and where they’re headed. I love doing these strategy sessions with my clients, but there’s one thing I’ve noticed these companies rarely do and I would like to see that changed.

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120: How to Create a Stigma- Free Workplace with Mettie Spiess show art 120: How to Create a Stigma- Free Workplace with Mettie Spiess

Voice of Influence

Mettie Spiess is a global workplace mental health expert who is a Nationally Certified Health Coach and the Founder of A World Without Suicide.

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More Episodes

Fred Skoler is an award-winning digital innovator, product manager and user experience executive who thrives at the intersection of business results and fun, and I really think this conversation is going to be fun.

Since founding MGM Interactive in 1994, Fred has produced hit video games, designed simulations for the US Department of Defense, consulted on user-facing UX for digital advertising, wellness, health insurance, and delivered social games for social good.

In this episode, Fred discusses what he did at Sears in terms of gamification, why you need to have empathy for your customers, how he transitioned from a career in performing arts to what he does now, the main tool he uses to help his potential clients see the need for his services, the importance of setting varied goals, doing smaller tests, and getting feedback along the way, how to determine when to set feedback aside, how gamification helps companies meet their customers where they’re at, and so much more!