83: From Interruption Marketing to Differentiating with Service with Stan Phelps
Release Date: 03/18/2019
370: Caring Leaders Foster Resilient Teams with Jennifer Romanowicz
Voice of Influence
In this episode of the Voice of Influence podcast, host Andrea welcomes back Jennifer Romanowicz for an enriching conversation on managing change and leadership. Drawing from Jennifer's extensive experience as a military spouse and professional, they explore the complexities of supporting high-level military leaders while building one's own career. The discussion navigates topics such as the stress leaders face, maintaining integrity, shifting mindset during transitions, and finding personal agency amidst uncontrollable changes. Their dialogue offers valuable perspectives for both leaders and...
info_outline
369: Gen X + Gen Z: Learn to Fly with Jennifer Romanowicz
Voice of Influence
Andrea welcomes Jennifer Romanowicz, owner and director of Fancy Pants Method, LLC, to the Voice of Influence podcast. Jennifer shares her insights on stress-free leadership, team effectiveness, and the concept of 'bird launching'—a positive approach to sending children into the world. They discuss the generational differences between Gen X and Gen Z, highlighting the importance of resilience, capacity building, and the role of mentorship in both personal and professional development. Jennifer emphasizes the need for leaders to foster open communication and innovation while allowing younger...
info_outline
368: Leading with Authentic Power with Ashley B. Stewart
Voice of Influence
In this episode of the Voice of Influence podcast, Andrea speaks with Ashley B. Stewart, founder and CEO of the Corian Group, a global consultancy specializing in leadership solutions. Ashley shares his journey from being a high school teacher to becoming an advisor to executives. He emphasizes the importance of inner transformation for effective leadership and discusses his work on racial consciousness and authentic power. He also shares insights on the significance of separating identity from roles and offers practical advice for individuals seeking to shape the future. Find the show notes...
info_outline
367: The Cure for Workplace Apathy with Kyle McDowell
Voice of Influence
In this episode of the Voice of Influence Podcast, Andrea hosts Kyle McDowell, a former Fortune 10 executive turned inspirational speaker, bestselling author, and leadership coach. They discuss Kyle's book, Begin with We, which offers a framework for addressing business dysfunction through a set of 10 principles that prioritize collective success ('We') over individual accolades ('I'). Kyle shares his personal journey from a focus on self-achievement to empowering others, resulting in transformative organizational change. He emphasizes the importance of authenticity, the power of mentorship,...
info_outline
366: Growing Champions with John Gallagher
Voice of Influence
In this episode of the Voice of Influence Podcast, host Andrea interviews John Gallagher, founder and CEO of Growing Champions, a faith-based executive coaching and performance consulting company. John discusses his journey of integrating faith into his business, the importance of living out core values, and his personal health transformation. He also shares insights on managing change, the significance of self-development, and methodologies for fostering a productive yet balanced work environment. Key topics include the impact of AI on leadership, the role of mentors, and strategies for...
info_outline
365: True Curiosity in Leadership with Jon Bassford
Voice of Influence
In this episode of the Voice of Influence Podcast, host Andrea engages with Jon Bassford, a seasoned operations professional and entrepreneur known for his powerful curiosity. Jon discusses how his inquisitive nature has driven his success from law school to leading operations for venture-backed startups and global nonprofits. He details his journey in refining organizational processes and emphasizes the importance of curiosity in leadership, as explored in his book, The Curious Leader: Unlocking Innovation, Empowering Teams, and Driving Change. Jon shares insights on how curiosity can help...
info_outline
364: The Human Intelligence Advantage with Jeremy Williams
Voice of Influence
In this episode of the Voice of Influence Podcast, host Andrea speaks with Jeremy Williams, a certified Genos Emotional Intelligence practitioner and seasoned consultant. Jeremy discusses his journey from the property industry in the UK to becoming a leading advocate for emotional intelligence while living in France. He highlights the challenges and opportunities faced by hypergrowth companies, the importance of emotional intelligence, and the practical application of these skills. Jeremy also introduces his Peer Coaching four 60 Program, emphasizing the value of collective intelligence and...
info_outline
363: Leading Through Chaos, with Dana Campbell
Voice of Influence
In this episode of the Voice of Influence Podcast, host Andrea interviews Dana Campbell, a transformative executive coach and strategic consultant with over 20 years of experience. Dana shares her unique career journey, starting with her early fascination with management consulting. The conversation touches on her role in helping leadership teams navigate complexity, enhance team dynamics, and foster resilience amidst challenges. Campbell discusses critical topics such as the importance of critical thinking, the integration of AI in the workforce, and the balance of compassion and bluntness in...
info_outline
362: Busyness Busting with Peggy Sullivan
Voice of Influence
In this episode of the Voice of Influence Podcast, Andrea interviews Peggy Sullivan, a renowned keynote speaker, author, and researcher who has inspired millions with her TEDx talk. Peggy discusses her 'busy busting' framework, which helps individuals overcome busyness to achieve peak performance without sacrificing wellbeing. She shares personal stories and insights, including a pivotal moment when she realized the negative impacts of chronic busyness. Peggy explains the importance of subtracting low-value activities, creating happiness rituals, and aligning actions with core values. She also...
info_outline
361: Intentional Living with Elena Sarango-Muniz
Voice of Influence
In this episode of the Voice of Influence podcast, host Andrea engages with Elena Sarango-Muñiz, a leadership executive coach and emotional intelligence expert, to discuss her journey from Lima, Peru to becoming the founder and CEO of CroNGO. Elena shares her inspiring story of personal and professional transformation, encompassing her experiences in the United States and her journey in the hospitality and HR industries. They delve into Elena's coaching philosophy, emphasizing the importance of self-awareness, vision, and emotional intelligence in effective leadership. Elena encourages...
info_outlineStan Phelps is a Forbes contributor, TEDx speaker, and IBM Futurist who focuses on customer experience and employee engagement that can drive differentiation, increase loyalty, and create word of mouth in business. He holds a JD/MBA from Villanova University and a certificate for Achieving Breakthrough Service from Harvard Business School.
In this episode, we discuss how Stan became interested in the field of customer service, how he believes marketing should focus more on the customer’s experience with your company or product, why he feels you either exceed someone’s expectations or you fall short, why he wrote his “Goldfish” book series and what they cover, the two sides of the customer experience coin, what he hopes those attending his presentation at the Smart Customer Service Conference will walk away with, and more!