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88: How Artificial Intelligence Will Impact Customer Relationship Management with Bob Fernekees

Voice of Influence: Message-Driven Leadership

Release Date: 04/22/2019

115: Navigating the People Side of Marketing with Vanessa Yeh show art 115: Navigating the People Side of Marketing with Vanessa Yeh

Voice of Influence: Message-Driven Leadership

Vanessa Yeh has ten years of experience in brand building and integrated marketing and is currently the Director of Marketing at Ascent, a high-tech B2B startup serving financial services.

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114: How Different Generations Influence One Another at Work with Porschia Parker show art 114: How Different Generations Influence One Another at Work with Porschia Parker

Voice of Influence: Message-Driven Leadership

Porschia Parker is the founder and CEO of Fly High Coaching and the Millennial Performance Institute.

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113: How to Build Credibility to Advocate for a Big Idea Heather Hansen show art 113: How to Build Credibility to Advocate for a Big Idea Heather Hansen

Voice of Influence: Message-Driven Leadership

Heather Hansen is a trained mediator and has spent 20 years as a trial attorney.

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112: The Power of Presence with Dr. Nancy Gordon show art 112: The Power of Presence with Dr. Nancy Gordon

Voice of Influence: Message-Driven Leadership

Dr. Nancy Gordon is a Chairperson and Associate Professor of the Graduate Department of Counseling, Leadership and Expressive Arts at Salve Regina University.

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111: How to Show Up to Old Relationships With Your New Self with Brian Dixon show art 111: How to Show Up to Old Relationships With Your New Self with Brian Dixon

Voice of Influence: Message-Driven Leadership

Brian Dixon is a podcaster, conference speaker, and business coach who is passionate about helping messengers create a sustainable business through growing their platform and creating compelling online courses.

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110: Creating Emotional Connections with Your Brand with Kerri Konik show art 110: Creating Emotional Connections with Your Brand with Kerri Konik

Voice of Influence: Message-Driven Leadership

Kerri Konik is a leading expert, consultant, and speaker on how to catalyze the emotional bonds between customers, brands, and companies to increase revenue, value retention, and advocacy.

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109: Find Joy in Choosing to Miss Out with Tonya Dalton show art 109: Find Joy in Choosing to Miss Out with Tonya Dalton

Voice of Influence: Message-Driven Leadership

Tonya Dalton is a productivity expert, speaker, the author of The Joy of Missing Out, and the CEO and Founder of Inkwell Press.

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108: Creating Memorable Experiences with Manuel Christoffel of Woom Bikes show art 108: Creating Memorable Experiences with Manuel Christoffel of Woom Bikes

Voice of Influence: Message-Driven Leadership

Manuel Christoffel is the (Interim) Chief Customer Officer at Woom Bikes where he manages marketing in customer service for all North America.

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107: Guiding a Team to Take Your Customer's Perspective with Tim Bay show art 107: Guiding a Team to Take Your Customer's Perspective with Tim Bay

Voice of Influence: Message-Driven Leadership

As the Head of Digital Marketing at Fellowes Brands, Tim Bay is responsible for building comprehensive strategies and programs to drive greater brand awareness, increased engagement, and profitable growth via digital channels.

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106: Become the Person You Want To Be with David Neagle show art 106: Become the Person You Want To Be with David Neagle

Voice of Influence: Message-Driven Leadership

David Neagle is the founder of the multimillion-dollar global coaching company, Life Is Now, Inc., the author of Millions Within, and the host of the Successful Mind podcast.

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More Episodes

Over the past several weeks I’ve been speaking with other presenters who’ll be joining me at the Smart Customer Service conference in Washington D.C. starting on April 29th.

Well, today I have a very special treat for you because I was fortunate enough to speak with the leader of the conference, Bob Fernekees. Bob is also the Publisher of CRM Magazine.

In this episode, Bob discusses what led him to the customer service industry and why it means so much to him, the work he does at CRM Magazine, how the Smart Customer Service brand came to be, the changes and trends he’s noticing in the customer service field, his thoughts on A.I. and how it will impact the landscape of customer service and brand management, the details of his upcoming Smart Customer Service conference, and more!