Culture as a Competitive Advantage with Richard Fain
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. I'm excited to welcome Richard Fain to the show this week. He served as Royal Caribbean Group CEO for over three decades, leading its transformation from a small Norwegian company with three ships that held just over 700 passengers each into one of the world's largest and most profitable cruise lines with over 60 ships, including Icon of the Seas, the world's largest that carries 7,600 passengers and costs $2 billion to build. He is here to talk about his amazing book, Delivering the Wow: Culture as Catalyst for Lasting...
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How to Spark Irresistible Change with Phil Gilbert
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome Phil Gilbert to the show today. He is IBM's former General Manager of Design, where he helped transform one of the most traditional companies in the world into a global design thinking powerhouse. In his new book, Irresistible Change, he pulls back the curtain on how he did it. THIS EPISODE IS PERFECT FOR…leaders and innovators who want to spark meaningful change in their organizations. If you’re trying to turn great ideas into action and scale creativity across teams, this episode will...
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RELOAD: GenY As The Next Generation of Leadership with Adam Kingl
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m looking back on a conversation I shared with Adam Kingl. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning...
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How Introverts Build Powerful Brands with Goldie Chan
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m joined by Goldie Chan, who has been called the Oprah of LinkedIn. When LinkedIn first launched its native video, Goldie began posting daily short videos and has built one of the platform's longest-running video series. Goldie’s videos feature a mix of personal branding and storytelling, thoughtful advice and generous spotlights on others. She's a storyteller, strategist, and a generous voice in the creator community. And now she's helping a whole new audience with her latest book, Personal Branding for...
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How to Be Bold with Ranjay Gulati
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m honored to have a fellow Thinker50 on the show with me. Ranjay Gulati is a professor of business administration at Harvard Business School. His pioneering work focuses on unlocking organizational and individual potential, embracing courage, nurturing purpose-driven leaders, driving growth, and transforming businesses. He is a management scholar and he holds a PhD from Harvard University and a Master's degree from MIT. He is the author of Deep Purpose, which was published in 2022. And now he has a new book out...
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Unlocking Your True Direction with Robert Glazer
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m joined by Robert Glazer. Robert is a #1 Wall Street Journal, USA Today, and international bestselling author, TEDx speaker, and the founder of Acceleration Partners, a $50M global partner marketing agency known for its award-winning culture. He is also the creator of Friday Forward, a weekly inspirational newsletter read by over 200,000 professionals in 60+ countries. And he has a new book out called The Compass Within. THIS EPISODE IS PERFECT FOR…leaders, founders, and professionals who want to align...
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RELOAD: Reconnecting to the Higher Purpose of Marketing with Raj Sisodia
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m reflecting on a conversation I had a while back with the delightful and purpose-driven Raj Sisodia. Raj is the FW Olin Distinguished Professor of Global Business and Whole Foods Market Research Scholar in Conscious Capitalism at Babson College, and Co-Founder and Co-Chairman of Conscious Capitalism Inc. He has a Ph. D. in Marketing from Columbia University and has published eleven books. He was named one of “Ten Outstanding Trailblazers of 2010” by Good Business International, and one of the “Top...
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Well-Being as a Leadership Strategy with Mark Crowley
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m joined by Mark Crowley. Mark is a best-selling author with 25 years in the competitive financial services industry. He rose to national roles, earning Leader of the Year for his emotionally connected, heart-and-mind balanced approach that drove exceptional performance and employee growth. His book, Lead from the Heart, which I love and highly recommend, disrupted conventional management with research proving that traditional methods undermine employee experience. Now taught in 11 universities, it ignited a...
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The Power of Emotionally Intelligent Teams with Vanessa Druskat
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m joined by Vanessa Druscat. Vanessa is an associate professor at the Peter T. Paul College of Business and Economics at the University of New Hampshire. As an internationally recognized leadership and team performance expert, she advises leaders and teams at over a dozen Fortune 500 and Fortune Global 500 companies. She has a new book out called The Emotionally Intelligent Team. THIS EPISODE IS PERFECT FOR…anybody who wants to unlock stronger collaboration, cohesion, and performance in their...
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RELOAD: The Secret to Thinking like Leonardo Da Vinci with Michael Gelb
What's Next! with Tiffani Bova
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m reflecting on a conversation I had a while back with world-famous juggler, Michael Gelb. Michael is the world’s leading authority on the application of genius thinking to personal and organizational development. He is the author of 16 books including How to Think Like Leonardo Da Vinci, Innovate Like Edison and Discover Your Genius. Michael’s books have been translated into 25 languages and have sold more than one million copies. THIS EPISODE IS PERFECT FOR… anyone and everyone...
info_outlineWelcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m excited to welcome Meredith Schmidt, who recently joined me on my LinkedIn Live show and is my first ever Salesforce guest. She is the EVP and GM of Revenue Cloud. She's responsible for creating products to manage the product-to-cash lifecycle and end-to-end revenue management.
THIS EPISODE IS PERFECT FOR…business leaders and anyone trying to align customer experience with financial results.
TODAY’S MAIN MESSAGE…running a business today means balancing growth with customer trust. Meredith Schmidt shares how her career leading revenue operations at Salesforce shaped her belief that finance isn’t just about numbers, it’s about enabling great customer experiences. From simplifying processes to removing friction, she explains why financial leaders have to think like customer champions if they want to drive sustainable success.
KEY TAKEAWAYS:
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Simplifying processes creates trust and unlocks growth.
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Strong revenue operations require alignment across sales, finance, and customer success.
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The best leaders make complexity feel simple for employees and for customers.
WHAT I LOVE MOST… Meredith’s perspective that finance can be a driver of customer loyalty, not just a back-office function. By putting the customer at the center of revenue decisions, she shows how leaders can fuel both trust and growth.
Running Time: 26:03
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