Within the Trenches Ep 636
Within the Trenches
Ep 636 features Carolyn, a 911 professional out of Texas. Sponsored by INdigital - | | | RapidSOS - | | | Carolyn’s unexpected start in public safety and her early experiences in dispatch. The significance and emotional impact of receiving the Guiding Light Award. Memorable calls and moments that shaped Carolyn’s career and perspective. Major shifts in technology over the last three decades, including AI and real-time crime centers. Advice for new dispatchers and the importance of mental health and giving grace in the profession. If you have any comments or questions or...
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Within the Trenches Ep 635
Within the Trenches
Join me for a special New Year’s Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past. Sponsored by INdigital - | | | RapidSOS - | | | Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach Ricardo’s holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA Behind-the-scenes tales of working New Year’s Eve shifts as a dispatcher, including humorous and challenging calls Personal experiences taking emergency calls...
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Within the Trenches Ep 634
Within the Trenches
Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Sponsored by INdigital - | | | RapidSOS - | | | An unforgettable family break-in during the holidays and how it shaped Ricardo’s outlook on safety The emotional impact of reuniting with past events through old dispatch records Funny and touching family moments, including a classic gift reveal mishap ...
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Within the Trenches Ep 633
Within the Trenches
Ep 633 features Meagan, a 911 professional out of Kansas. Sponsored by INdigital - | | | RapidSOS - | | | How Meagan was inspired by her family's legacy in public safety and shifted from loss prevention to dispatch. The challenges and learning curves facing new dispatchers, including handling overwhelming noise and high-stress situations. First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations. The importance of mental health, peer support, and coping mechanisms in dispatch, including emotional support animals. The impact...
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Within the Trenches Ep 632
Within the Trenches
Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC. Sponsored by INdigital - | | | RapidSOS - | | | Episode topics – First-hand accounts of Hope’s early days as a young dispatcher and her baptism by fire The unique demands and life-or-death challenges of working in rural, small-town dispatch centers The critical impact of effective training, team culture, and mentorship in 911 centers Raw, emotional stories from major incidents, including the devastating effects of Hurricane Helene Lessons in leadership, mental health support, and advice for anyone...
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Within the Trenches Ep 631
Within the Trenches
Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Sponsored by INdigital - | | | RapidSOS - | | | Episode topics – What dispatchers might say if sarcasm was allowed on 911 calls The surprising reality behind common (and not-so-emergency) 911 calls Dispatchers’ picks for their ultimate theme songs while putting on the headset Hilarious slip-ups like accidentally saying "I love you" to callers The must-have snacks and dream dispatch chair features every dispatcher deserves If you have any comments or questions or...
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Within the Trenches Ep 630
Within the Trenches
Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan. Sponsored by INdigital - | | | RapidSOS - | | | Episode topics – The critical role of RapidSOS technology in saving lives and responding to emergencies. The emotional impact of high-stress calls, including life-saving successes and tragic outcomes. Reenactments and media attention: what it's really like to have cameras in your face after a crisis. The importance of closure, peer support, and healthy coping mechanisms in 911 dispatch work. Building strong relationships with...
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Within the Trenches Ep 629
Within the Trenches
Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Episode topics – Anthony’s path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons Raw stories that stuck with Anthony, from life-saving outcomes to heartbreaking losses How burnout, compassion, and teamwork shape dispatchers over time Rapid changes in 911 technology and how the role continues to evolve...
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Within the Trenches Ep 628
Within the Trenches
Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan. Sponsored by INdigital - | | | RapidSOS - | | | Episode topics – The nerve-wracking experience of being filmed for a special project at Cass County Central Dispatch and Edwardsburg Fire Department How Janie and Nate each found their way into dispatch and their early training struggles Their personal accounts of memorable first calls and surprising moments on the job Detailed breakdown of a life-saving crash detection incident and rapid response teamwork The emotional reunion...
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Within the Trenches Ep 627
Within the Trenches
Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC). Sponsored by INdigital - | | | RapidSOS - | | | Episode topics – Tipi’s journey from high school aspirations to Chief of Staff at the Office of Unified Communications Early experiences and powerful calls that shaped her public safety career Major differences in call types and procedures between Amtrak and Montgomery County dispatch The impact of ECC workplace culture on retention and employee wellness Actionable strategies and real examples to improve morale and build positive ECC...
info_outlineEp 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.
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Episode topics –
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The impact of different shift hours on dispatchers' personal lives.
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The importance of community programs like the CARE team in supporting frequent callers.
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How previous careers in public service prepared Maddie and Casey for dispatch work.
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Navigating the lack of closure and dealing with emergency calls.
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The humor and humaneness behind dispatch, featuring lighter moments mixed in with chaos.
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.