Within the Trenches Ep 598
Within the Trenches
Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC . Sponsored by INdigital - | | | Episode topics – Stephanie's 18 years of experience in public safety. The unprecedented challenges of Hurricane Helene in Henderson County. The difficulties faced by 911 dispatchers, including increased call volume and lack of resources. The emotional toll on public safety workers as they tried to help their community. Positive outcomes and improved camaraderie among the team post-crisis. If you have any comments or questions or would like to be a guest...
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Within the Trenches Ep 597
Within the Trenches
Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications. Sponsored by INdigital - | | | Episode topics – Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16. The transition from EMS to corrections and eventually into dispatch. Importance of good training and support system for new hires in dispatch. Discussions on how public safety professions can affect personal relationships and parenting. The significance of talking about mental health and wellness in this profession. If...
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Within the Trenches Ep 596
Within the Trenches
Ep 596 features Chase, a 911 professional out of Ohio. Sponsored by INdigital - | | | Episode topics – Introduction to Chase's unexpected entry into the public safety field. Challenges of being a 19-year-old working alone in a jail. Chase's transition from aspiring police officer to passionate dispatcher. The significance of having a strong support system in 911 dispatch. Reflections on how the profession impacts personal growth and emotional resilience. If you have any comments or questions or would like to be a guest on the show, please email me at .
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Within the Trenches Ep 595
Within the Trenches
Ep 595 features Daylan, a center manager at Brazoria County, TX. Sponsored by INdigital - | | | Episode topics – Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning. The challenges and triumphs of her early days in dispatch, including unforgettable calls that tested her resilience. Her experiences with domestic violence calls and the importance of empathy in 911 dispatching. The intersection of career growth and personal faith, and how it has guided Daylan's journey. Sharing stories to inspire and support peers, enhancing the...
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Within the Trenches Ep 594
Within the Trenches
Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author. Sponsored by INdigital - | | | Episode topics – AK's transition from law enforcement to becoming a wellness specialist. The critical moments in law enforcement that shaped her journey. The importance of mental health resources and recognizing burnout. AK's current work in coaching, speaking, and spreading awareness about wellness. Her debut book, "Beat the Burnout," and its impact on frontline workers. If you have any comments or questions or would like to be a guest on the show,...
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Within the Trenches Ep 593
Within the Trenches
Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC. Sponsored by INdigital - | | | Episode topics – Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter The emotional challenges and support systems in place for dispatchers handling traumatic calls Insightful anecdotes from ride-alongs and unexpected 911 call situations How dispatchers decompress and manage stress with personal coping strategies If you have any comments or questions or would like to be a guest on the show, please email me at .
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Within the Trenches Ep 592
Within the Trenches
Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC. Sponsored by INdigital - | | | Episode topics – The impact of different shift hours on dispatchers' personal lives. The importance of community programs like the CARE team in supporting frequent callers. How previous careers in public service prepared Maddie and Casey for dispatch work. Navigating the lack of closure and dealing with emergency calls. The humor and humaneness behind dispatch, featuring lighter moments mixed in with chaos. If you have any comments or questions or would like to...
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Within the Trenches Ep 591
Within the Trenches
Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC. Episode topics – Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits. Understand the evolving culture in 911 centers and the importance of a supportive work environment. Hear about Courtnie's journey into public safety and the experiences that have shaped her career. Learn about impactful calls and how they influence dispatchers' growth and resilience. Explore the significance of mental health awareness and the changing dynamics in the...
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Within the Trenches Ep 590
Within the Trenches
Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California. Sponsored by INdigital - | | | Support Stanislaus Regional 911 by purchasing a Rocket Scientist’s shirt. Proceeds go to their wellness team. Purchase here - Episode topics – Kasey Young's journey and 17 years of public safety experience Transitioning a crisis-laden center into a thriving 911 dispatch system The cultural shifts and changes undertaken at Stanislaus Regional 911 The recent public hearing incident and its impact on dispatchers Advocacy for reclassification and...
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Within the Trenches Ep 589
Within the Trenches
Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina. Sponsored by INdigital - | | | Episode topics – Early influences on Ryan and his brother Tyler's interest in public safety The role of family support when facing the challenges of a first responder career Ryans' moving recount of his experiences with his late wife, Kayla The overwhelming support from the community during Kayla's illness and after her passing Valuable advice for families of first responders on offering support and...
info_outlineEp 593 features Carmen, a 911 professional with New Hanover County 911, NC.
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Episode topics –
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Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter
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The emotional challenges and support systems in place for dispatchers handling traumatic calls
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Insightful anecdotes from ride-alongs and unexpected 911 call situations
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How dispatchers decompress and manage stress with personal coping strategies
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].