Within the Trenches Ep 639
Within the Trenches
Ep 639 features Hannah, a 911 professional out of Florida. Sponsored by INdigital - | | | RapidSOS - | | | Hannah's unconventional entry into public safety and her first intense sit-along experience The unique stresses, training, and teamwork required in a high-volume, multi-position dispatch center Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident The mental health impact of dispatch work and ways to seek support and closure Small but meaningful moments where dispatchers make a difference, like teaching someone to tie a tie in a...
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Within the Trenches Ep 638
Within the Trenches
Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, “How 911 Dispatchers Actually Work.” Sponsored by RapidSOS - | | | Preview of Ricardo’s appearance on Business Insider’s Insider channel Real-life 911 calls and memorable dispatcher moments The challenges of multitasking and triaging calls under pressure The emotional impact and lasting memories from the job Advocacy for 911 professionals and why their stories matter If you have any comments or questions or would like to be a guest on...
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Within the Trenches Ep 637
Within the Trenches
Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan. Sponsored by RapidSOS - | | | Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor. Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center. The importance of teamwork, communication, and positive culture within dispatch centers. Emotional highlights from real emergency calls and how dispatchers support each other through critical moments. Powerful story of...
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Within the Trenches Ep 636
Within the Trenches
Ep 636 features Carolyn, a 911 professional out of Texas. Sponsored by INdigital - | | | RapidSOS - | | | Carolyn’s unexpected start in public safety and her early experiences in dispatch. The significance and emotional impact of receiving the Guiding Light Award. Memorable calls and moments that shaped Carolyn’s career and perspective. Major shifts in technology over the last three decades, including AI and real-time crime centers. Advice for new dispatchers and the importance of mental health and giving grace in the profession. If you have any comments or questions or...
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Within the Trenches Ep 635
Within the Trenches
Join me for a special New Year’s Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past. Sponsored by INdigital - | | | RapidSOS - | | | Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach Ricardo’s holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA Behind-the-scenes tales of working New Year’s Eve shifts as a dispatcher, including humorous and challenging calls Personal experiences taking emergency calls...
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Within the Trenches Ep 634
Within the Trenches
Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past. Sponsored by INdigital - | | | RapidSOS - | | | An unforgettable family break-in during the holidays and how it shaped Ricardo’s outlook on safety The emotional impact of reuniting with past events through old dispatch records Funny and touching family moments, including a classic gift reveal mishap ...
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Within the Trenches Ep 633
Within the Trenches
Ep 633 features Meagan, a 911 professional out of Kansas. Sponsored by INdigital - | | | RapidSOS - | | | How Meagan was inspired by her family's legacy in public safety and shifted from loss prevention to dispatch. The challenges and learning curves facing new dispatchers, including handling overwhelming noise and high-stress situations. First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations. The importance of mental health, peer support, and coping mechanisms in dispatch, including emotional support animals. The impact...
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Within the Trenches Ep 632
Within the Trenches
Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC. Sponsored by INdigital - | | | RapidSOS - | | | Episode topics – First-hand accounts of Hope’s early days as a young dispatcher and her baptism by fire The unique demands and life-or-death challenges of working in rural, small-town dispatch centers The critical impact of effective training, team culture, and mentorship in 911 centers Raw, emotional stories from major incidents, including the devastating effects of Hurricane Helene Lessons in leadership, mental health support, and advice for anyone...
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Within the Trenches Ep 631
Within the Trenches
Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan. Sponsored by INdigital - | | | RapidSOS - | | | Episode topics – What dispatchers might say if sarcasm was allowed on 911 calls The surprising reality behind common (and not-so-emergency) 911 calls Dispatchers’ picks for their ultimate theme songs while putting on the headset Hilarious slip-ups like accidentally saying "I love you" to callers The must-have snacks and dream dispatch chair features every dispatcher deserves If you have any comments or questions or...
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Within the Trenches Ep 630
Within the Trenches
Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan. Sponsored by INdigital - | | | RapidSOS - | | | Episode topics – The critical role of RapidSOS technology in saving lives and responding to emergencies. The emotional impact of high-stress calls, including life-saving successes and tragic outcomes. Reenactments and media attention: what it's really like to have cameras in your face after a crisis. The importance of closure, peer support, and healthy coping mechanisms in 911 dispatch work. Building strong relationships with...
info_outlineEp 622 features Jennifer, a 911 professional and Coordinator out of Texas.
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INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
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Jennifer’s first ever experience at a national public safety conference and her takeaways
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The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!)
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Transitioning from the military to dispatch, and what it’s like jumping into the field during COVID
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Developing the crucial “dispatch ear” and navigating high-pressure calls—including those she’ll never forget
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Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession
If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.