Second Opinions Save Claims!
Work Comp Talk Podcast
Do you know about second opinions in the California workers’ comp system? In this episode #113 of Work Comp Talk, we break down your rights to second opinions—at court, with a doctor, a lawyer and even at settlement. Learn how getting the right opinion can protect your health, strengthen your claim, and secure a fair outcome. Empower yourself with the facts every injured worker should know.
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Ep. 112 ICE Raids, Fear & Injured Workers
Work Comp Talk Podcast
Are undocumented workers in California protected if they're injured at work? In episode 112 of Work Comp Talk, host Carmen and attorney Bilal Kassem discuss workers' compensation rights for undocumented immigrants, how California labor laws protect all injured workers, and what to do if you're afraid to file a claim. Learn the facts, dispel the myths, and take the first step toward protecting yourself on the job. 🔗 Sponsored by – The Lawyers for Injured Workers
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Ep. 111 Where's My Workers' Comp Check?
Work Comp Talk Podcast
Are you STILL waiting on your workers' comp check? You're not alone. In episode 111 of Work Comp Talk Podcast, we dive into one of the most frustrating realities injured workers in California face—delayed benefits. We break down: 🔹 Why these checks take so long 🔹 What the system isn’t telling you 🔹 Steps you can take if your payment is late Whether you’re currently injured, supporting a loved one, or just trying to understand your rights—this episode is a must-listen. Real talk. Real cases. Real answers. Listen now and don’t forget to subscribe for weekly insights into...
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Ep. 110 5 Ways a Case Manager Helps You Win Your Workers' Comp Claim
Work Comp Talk Podcast
Ever wondered what really happens with your workers’ comp case behind the scenes? In episode 110, we pull back the curtain with Case Manager, Itzel Tabarez from Pacific Workers, the leading Northern CA Workers' Comp Law Firm. We uncover the nonstop work your legal team does to move your case forward. From overlooked case managers to late-night strategies, it’s not just about your attorney—it’s about the whole squad. Listen in for eye-opening insights, behind-the-scenes stories, and why you’re never as alone in the fight as you might feel. #WorkersComp #LegalTeam #CaseManagers...
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Ep. 109 4 Ways to Fight Treatment Denials
Work Comp Talk Podcast
Getting the medical care you deserve after a workplace injury shouldn’t be a battle—yet thousands of California employees face denials, delays, and endless red tape. In this eye-opening episode, we uncover why insurance companies and employers deny valid workers’ comp claims, from bureaucratic loopholes to disputed diagnoses. Learn how to protect your rights and cut through the system’s hurdles.
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Ep. 108 Intake Specialists: The First Step to Workers' Comp Success!
Work Comp Talk Podcast
In this episode of WorkCompTalk, Carmen Ramirez is joined by Laura Tunon from the intake team to discuss how intake specialists play a vital role in setting the foundation for a successful workers' compensation claim. If you’ve been injured at work and are unsure about the legal process, this episode provides expert advice on how intake specialists help guide you through your claim. What you’ll learn in this episode: How intake specialists help you understand the workers' comp process What to expect when you first reach out to an attorney Common misconceptions injured workers have...
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Ep. 107 6 Ways to Challenge a Denied Workers' Comp Claim in California
Work Comp Talk Podcast
Denied Workers' Compensation? In episode #107 of Work Comp Talk, Carmen Bilal Kassem, discuss the challenges and steps involved when a workers' compensation claim in California is denied. They explain the process of filing a claim, investigating, and the types of claim denials including legal, factual, and medical reasons. They talk about the importance of acting quickly, seeking legal advice, and the lengthy process of contesting denials. This episode provides crucial insights for injured workers navigating the complex workers' compensation system. If you've been denied, know that you have...
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Ep. 106 6 Powerful Tips About Delayed Status in CA Workers' Comp
Work Comp Talk Podcast
If you’re an injured worker in California and just received a delayed status notice on your workers’ compensation claim, this episode is a must-listen. In Episode 106 of Work Comp Talk, Carmen is joined by workers’ compensation attorney Bilal from Pacific Workers, The Lawyers for Injured Workers, to unpack one of the most frustrating parts of the workers’ comp system: the delayed status. What does it mean? Why do insurance companies send it? And most importantly—what are your rights and options when it happens? Whether your injury is a specific incident or a cumulative trauma injury...
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Ep. 105 Senate Bill 555 A Game-Changer for Injured Workers in California
Work Comp Talk Podcast
In our latest episode of Work Comp Talk, we dive deep into SB555, a groundbreaking proposal presented by Senator Anna Caballero that could drastically change California's workers' compensation system. Join Carmen Ramirez and Bilal Kassem as they unpack the bill's potential impact on injured workers, employers, and insurance companies. SB555 aims to address a critical issue in the workers’ comp system: the outdated permanent disability rates. For over a decade, workers have been stuck with the same rates that don’t account for inflation or rising living costs. This bill proposes annual...
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Ep. 104 WCAB Secrets Revealed for MAXIMUM Workers' Compensation
Work Comp Talk Podcast
The Workers’ Compensation Appeals Board (WCAB) plays a crucial role in the California workers’ comp system, ensuring that injured workers receive the benefits they deserve when disputes arise. If you’re facing denied benefits, delays in medical treatment, or issues with your settlement, understanding the WCAB process is essential. In our latest Work Comp Talk Podcast episode, host Carmen Ramirez and workers' comp attorney Bilal Kassem break down how the WCAB helps injured workers, what to expect if your case goes before the board, and how having an attorney can make the process...
info_outlineThis special episode comes to you from VivaCon, our annual employee conference. Carmen hosts Founders of Pacific Workers Eric & Bilal in a Special Panel where they discuss the vision of Customer Service for their company. The vision that started it all for them as a small law firm and has now taken them to a much bigger vision, but their vision of service has never changed. This panel is so important, they didn’t just want their employees to hear it, they wanted everyone to hear it.
This engaging conversation explores why exceptional customer service is a cornerstone not only for client satisfaction but also for fostering a collaborative and supportive work environment among coworkers.
Eric shares his fascinating journey from the entertainment industry to co-founding Pacific Workers, where he has applied principles of luxury-level service to redefine customer care. His story emphasizes the importance of exceeding expectations, building trust, and delivering quality experiences through responsiveness and technical excellence.
Bilal, reflecting on his transition from defense work to leading with empathy and compassion, underscores the significance of understanding client struggles. His perspective sheds light on how respect, trust, and authentic care can transform interactions and create lasting relationships with clients.
Throughout the discussion, practical strategies are revealed for enhancing customer interactions. From clear and transparent communication to leveraging cutting-edge technologies like chatbots, Eric and Bilal demonstrate how businesses can stay ahead in an evolving landscape. They emphasize that while AI tools are valuable, the human touch remains irreplaceable in building trust and fostering genuine connections.
Packed with real-life anecdotes and actionable insights, this episode highlights the critical role of continuous learning, adaptation, and innovation in delivering outstanding service. Whether you're in a client-facing role or leading a team, you'll discover valuable lessons on how to prioritize people, exceed expectations, and create a culture of excellence that drives long-term success.
Do not miss this thought-provoking discussion that blends expertise, passion, and real-world strategies for elevating customer service to new heights. Tune in now to gain a deeper understanding of the power of trust, respect, and innovation in transforming client and coworker relationships.
☎️ Need help with your Workers' Comp?
Call our team 800-606-6999.
Schedule your free, confidential consultation here:
https://pacificworkers.co/book-your-appointment/
🌐 Sponsor:
This episode is sponsored by Pacific Workers, Northern California’s leading law firm for injured workers.
🔔 Subscribe to Work Comp Talk Podcast for more insights on navigating the California's workers' compensation system and stay updated on our latest episodes! Don't forget to follow us on our other Youtube Channel Pacific Workers as well for additional tips and resources.
#CustomerService #ClientCare #BusinessSuccess #LeadershipTips #TeamworkMatters #CustomerExperience #BuildingTrust #WorkplaceCulture #InnovationInBusiness
#PodcastEpisode #PacificWorkers #VIVACON2024
🎥 Chapters-
00:00 Introduction to Work Comp Talk
00:36 Founding Principles of Pacific Workers
01:43 The Evolution of Customer Service
02:25 The Importance of Exceeding Expectations
03:28 Real-World Customer Service Challenges
05:15 The Donut Story: Going Above and Beyond
08:18 Building Trust with Clients
15:44 Innovations in Customer Service
21:31 Merging Case Coordinators with Reception
23:15 Understanding Customer Pain Points
23:24 Customer Experience vs. Customer Service
24:19 Going Beyond Mediocre Responses
24:43 Practical Steps for Effective Customer Service
25:14 The Importance of Discovery and Action
26:16 Transparency in Customer Communication
28:17 Humanizing Customer Interactions
30:15 The Role of AI in Customer Service
41:51 Embracing Innovation and the Future of Work
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This video is for educational purposes and does not constitute legal advice. There is no attorney-client relationship formed through interactions with this video. While examples may be given, Prior Results do not guarantee a similar outcome.
For proper legal advice and analysis of your case, call to set up a free consultation at 800-606-6999. This is attorney advertising. Pacific Workers, The Lawyers of Injured Workers, 333 Hegenberger Rd, Suite 751, Oakland, CA. 94621.