Ep. 107 6 Ways to Challenge a Denied Workers' Comp Claim in California
Work Comp Talk Podcast
Denied Workers' Compensation? In episode #107 of Work Comp Talk, Carmen Bilal Kassem, discuss the challenges and steps involved when a workers' compensation claim in California is denied. They explain the process of filing a claim, investigating, and the types of claim denials including legal, factual, and medical reasons. They talk about the importance of acting quickly, seeking legal advice, and the lengthy process of contesting denials. This episode provides crucial insights for injured workers navigating the complex workers' compensation system. If you've been denied, know that you have...
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Ep. 106 6 Powerful Tips About Delayed Status in CA Workers' Comp
Work Comp Talk Podcast
If you’re an injured worker in California and just received a delayed status notice on your workers’ compensation claim, this episode is a must-listen. In Episode 106 of Work Comp Talk, Carmen is joined by workers’ compensation attorney Bilal from Pacific Workers, The Lawyers for Injured Workers, to unpack one of the most frustrating parts of the workers’ comp system: the delayed status. What does it mean? Why do insurance companies send it? And most importantly—what are your rights and options when it happens? Whether your injury is a specific incident or a cumulative trauma injury...
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Ep. 105 Senate Bill 555 A Game-Changer for Injured Workers in California
Work Comp Talk Podcast
In our latest episode of Work Comp Talk, we dive deep into SB555, a groundbreaking proposal presented by Senator Anna Caballero that could drastically change California's workers' compensation system. Join Carmen Ramirez and Bilal Kassem as they unpack the bill's potential impact on injured workers, employers, and insurance companies. SB555 aims to address a critical issue in the workers’ comp system: the outdated permanent disability rates. For over a decade, workers have been stuck with the same rates that don’t account for inflation or rising living costs. This bill proposes annual...
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Ep. 104 WCAB Secrets Revealed for MAXIMUM Workers' Compensation
Work Comp Talk Podcast
The Workers’ Compensation Appeals Board (WCAB) plays a crucial role in the California workers’ comp system, ensuring that injured workers receive the benefits they deserve when disputes arise. If you’re facing denied benefits, delays in medical treatment, or issues with your settlement, understanding the WCAB process is essential. In our latest Work Comp Talk Podcast episode, host Carmen Ramirez and workers' comp attorney Bilal Kassem break down how the WCAB helps injured workers, what to expect if your case goes before the board, and how having an attorney can make the process...
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Ep. 103 Your Right to a Second Opinion in Workers’ Comp
Work Comp Talk Podcast
In this episode of Work Comp Talk, host Carmen Ramirez dives into a critical topic for injured workers: Your Right to a Second Opinion in Workers' Compensation. Not sure if your current treatment plan is right for you? Feeling pressured to return to work before you're ready? A second opinion could make all the difference. Learn when and how to request a second opinion, why it matters, and what to expect during the process. What You'll Learn: The benefits of getting a second opinion in a workers' comp case Step-by-step guidance on how to request a second opinion in California Key signs that it...
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Ep. 102 Amazon's Injury Cover-Up Exposed
Work Comp Talk Podcast
In episode 102 of Work Comp Talk, Carmen breaks down a shocking U.S. Senate report exposing Amazon's high warehouse injury rates, data manipulation, and inadequate care for injured workers. Learn about common injuries, your rights, and how to protect yourself if you work at Amazon. 🔗 📞 Free Consultations: 800-606-6999 🌐
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Forklifts, Injuries, and Your Rights in the CA Workers’ Compensation
Work Comp Talk Podcast
In episode 101 of Work Comp Talk, host Carmen Ramirez explores the risks associated with forklifts in industries like construction and manufacturing. Forklifts are essential tools, but they also contribute to thousands of injuries and fatalities every year. In California, where construction sites often face uneven terrain, heavy materials, and tight deadlines, the dangers are even more pronounced. Carmen discusses the most common forklift accidents, such as tip-overs, collisions, and falling loads, sharing real-life stories of workplace injuries and what went wrong. She also highlights...
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Ep.100 Work Comp Talk Hits 100! F-Bombs, Truth Bombs, and Big Wins
Work Comp Talk Podcast
Work Comp Talk Hits 100 Episodes! In this milestone episode, we’re looking back at some of those episodes and reminiscing on our favorite ones, greatest victories, and the best real talk moments that have happened on Work Comp Talk. From fighting for injured workers to exposing the hard truths about the CA Workers’ Comp System, Hosts Carmen Ramirez and Eric Farber bring you personal insights and cool conversations. We made it to 100 episodes, and we’re keeping all of the F-bombs, truth bombs, and BIG wins! Join us as we celebrate this milestone and gear up for even...
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Ep. 99 The Shocking Effects of Wildfire Smoke on Los Angeles Residents, Workers and Volunteers
Work Comp Talk Podcast
Los Angeles is once again battling devastating wildfires, and the smoke is creating serious health risks—not just for those with asthma or lung conditions but for everyone breathing in the toxic air. How does wildfire smoke affect your lungs? What can you do to protect yourself and your loved ones? In this episode of WorkComp Talk, host Carmen Ramirez sits down with Dr. Amy Ni, a lung specialist, to break down the hidden dangers of wildfire smoke, how it affects both short-term and long-term health, and the steps you can take to stay safe. 🎙️ What You’ll Learn in This Episode: ✅...
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Ep. 98 Eric & Bilal Talk Customer Service Standards
Work Comp Talk Podcast
This special episode comes to you from VivaCon, our annual employee conference. Carmen hosts Founders of Pacific Workers Eric & Bilal in a Special Panel where they discuss the vision of Customer Service for their company. The vision that started it all for them as a small law firm and has now taken them to a much bigger vision, but their vision of service has never changed. This panel is so important, they didn’t just want their employees to hear it, they wanted everyone to hear it. This engaging conversation explores why exceptional customer service is a cornerstone not only...
info_outlineThis special episode comes to you from VivaCon, our annual employee conference. Carmen hosts Founders of Pacific Workers Eric & Bilal in a Special Panel where they discuss the vision of Customer Service for their company. The vision that started it all for them as a small law firm and has now taken them to a much bigger vision, but their vision of service has never changed. This panel is so important, they didn’t just want their employees to hear it, they wanted everyone to hear it.
This engaging conversation explores why exceptional customer service is a cornerstone not only for client satisfaction but also for fostering a collaborative and supportive work environment among coworkers.
Eric shares his fascinating journey from the entertainment industry to co-founding Pacific Workers, where he has applied principles of luxury-level service to redefine customer care. His story emphasizes the importance of exceeding expectations, building trust, and delivering quality experiences through responsiveness and technical excellence.
Bilal, reflecting on his transition from defense work to leading with empathy and compassion, underscores the significance of understanding client struggles. His perspective sheds light on how respect, trust, and authentic care can transform interactions and create lasting relationships with clients.
Throughout the discussion, practical strategies are revealed for enhancing customer interactions. From clear and transparent communication to leveraging cutting-edge technologies like chatbots, Eric and Bilal demonstrate how businesses can stay ahead in an evolving landscape. They emphasize that while AI tools are valuable, the human touch remains irreplaceable in building trust and fostering genuine connections.
Packed with real-life anecdotes and actionable insights, this episode highlights the critical role of continuous learning, adaptation, and innovation in delivering outstanding service. Whether you're in a client-facing role or leading a team, you'll discover valuable lessons on how to prioritize people, exceed expectations, and create a culture of excellence that drives long-term success.
Do not miss this thought-provoking discussion that blends expertise, passion, and real-world strategies for elevating customer service to new heights. Tune in now to gain a deeper understanding of the power of trust, respect, and innovation in transforming client and coworker relationships.
☎️ Need help with your Workers' Comp?
Call our team 800-606-6999.
Schedule your free, confidential consultation here:
https://pacificworkers.co/book-your-appointment/
🌐 Sponsor:
This episode is sponsored by Pacific Workers, Northern California’s leading law firm for injured workers.
🔔 Subscribe to Work Comp Talk Podcast for more insights on navigating the California's workers' compensation system and stay updated on our latest episodes! Don't forget to follow us on our other Youtube Channel Pacific Workers as well for additional tips and resources.
#CustomerService #ClientCare #BusinessSuccess #LeadershipTips #TeamworkMatters #CustomerExperience #BuildingTrust #WorkplaceCulture #InnovationInBusiness
#PodcastEpisode #PacificWorkers #VIVACON2024
🎥 Chapters-
00:00 Introduction to Work Comp Talk
00:36 Founding Principles of Pacific Workers
01:43 The Evolution of Customer Service
02:25 The Importance of Exceeding Expectations
03:28 Real-World Customer Service Challenges
05:15 The Donut Story: Going Above and Beyond
08:18 Building Trust with Clients
15:44 Innovations in Customer Service
21:31 Merging Case Coordinators with Reception
23:15 Understanding Customer Pain Points
23:24 Customer Experience vs. Customer Service
24:19 Going Beyond Mediocre Responses
24:43 Practical Steps for Effective Customer Service
25:14 The Importance of Discovery and Action
26:16 Transparency in Customer Communication
28:17 Humanizing Customer Interactions
30:15 The Role of AI in Customer Service
41:51 Embracing Innovation and the Future of Work
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This video is for educational purposes and does not constitute legal advice. There is no attorney-client relationship formed through interactions with this video. While examples may be given, Prior Results do not guarantee a similar outcome.
For proper legal advice and analysis of your case, call to set up a free consultation at 800-606-6999. This is attorney advertising. Pacific Workers, The Lawyers of Injured Workers, 333 Hegenberger Rd, Suite 751, Oakland, CA. 94621.