Is Customer Experience More Than a Buzzword? with Blake Morgan
"You're In Charge- Now What" with Glenn Pasch
Release Date: 05/11/2021
The Power of Gratitude & a Service Mindset
"You're In Charge- Now What" with Glenn Pasch
Gratitude is a powerful thing. Yet many of us look at it as a passing thing or "Yeah I am thankful for X"
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Raising a Child with a Disability: Embracing What "Could Be" versus What "Should Be"
"You're In Charge- Now What" with Glenn Pasch
This comment hit me like a ton of bricks. We often get caught up focusing on what should we all be doing versus what we could do.
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Marketing Strategies to Maximize Visibility for Your Business
"You're In Charge- Now What" with Glenn Pasch
Is your marketing invisible to your customer?
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How to Build Positive Company Culture
"You're In Charge- Now What" with Glenn Pasch
Culture is a buzzword that gets thrown around in business all of the time.
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"What are They Building?": Creating Change in an Industry
"You're In Charge- Now What" with Glenn Pasch
What is it like, stepping outside of your comfort zone? What is it like to have your business step out to create a new business venture and others ask, "What are they doing?"
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How a College Schooled Everyone on Customer Experience
"You're In Charge- Now What" with Glenn Pasch
Have you ever been wowed by a fantastic marketing? And then were blown away by how they delivered fantastic customer experience?
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Creating Processes that Support Your Vision
"You're In Charge- Now What" with Glenn Pasch
Process or Execution of Process. Which is the thing that drives you crazy as a leader?
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The Power of Accessible Social Media with Alexa Heinrich
"You're In Charge- Now What" with Glenn Pasch
Accessible Social Media. What is this exactly and why is it important.
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How to Gain Customer Trust and Loyalty with Matt Murray
"You're In Charge- Now What" with Glenn Pasch
Who do you trust as a consumer? Why?
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Is Marketing Automation Killing Creativity with Lisa Gener
"You're In Charge- Now What" with Glenn Pasch
Is marketing automation killing creativity for marketers? This is a question I pose to our guest, Lisa Gener, CRO for Dealer Alchemist.
info_outlineIn this episode, Glenn Pasch and Blake Morgan dive deep into what customer experience really means for business. Too often terms are thrown around as buzzwords but Blake feels that without a focus on the end experience, you are just hoping you succeed.
Through her experience with event planning, which is all focused on the experience customer's encounter to large corporations engaging with customers, Blake share her perspective on how she helped Fortune 500 companies pivot to connect to their audience.
A fantastic conversation with a passionate individual who does not hold back. And wait for the Hot Seat answers to hear how she answers. Always a great conversation to help you take charge of your experience. Please share and subscribe
About Blake Morgan
Blake Morgan is a leader in customer experience, 2x best-selling author and keynote speaker. In 2020, she was recognized globally as one of the top 40 female keynote speakers. Her book, The Customer of the Future was recognized by "Business Insider" as one of the top 20 books executives are reading to deal with COVID-19.
She is also a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review, and Hemispheres Magazine.
Website: https://www.blakemichellemorgan.com/
About Glenn Pasch:
"Everyone finds themselves in charge at some point in their lives. Yet many of us lack the skills to generate consistent results. My goal is to help you learn the skills to adapt and grow in your personal and business life.”
Glenn Pasch is CEO of PCG Digital, a full service digital marketing agency that specializes in helping businesses create and deliver customers raving, recommending & returning for more. He is author of 2 books including "The Power of Connected Marketing" and has spoken and educated audiences throughout the US and internationally.
Let’s Connect:
Linkedin: https://www.linkedin.com/in/glennpasch/
Personal Website http://glennpasch.com/
Company website: https://pcgdigital.com/