Loyalty Leaders Podcast

Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.

Loyalty Summit London 04/29/2025

Loyalty Summit London In Episode 52, Global Chair of Loyalty Summit David Feldman sits down with Chair of Loyalty Summit EMEA, Harald Deprosse, to chat about the agenda for the upcoming Loyalty Summit in London. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/36352295

U.S. Airline Loyalty & AKA Hotels 04/22/2025

U.S. Airline Loyalty & AKA Hotels In Episode 51, Global Chair of Loyalty Summit, David Feldman, caught up with Brian Sumersfrom The Airline Observer to talk U.S. Airline Loyalty. And Dave Andreadakis chatted with Caitlin Wildenstein from AKA Hotels & Residences about how AKA leverages loyalty with their guests. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/36260055

Loyalty Leaders: What does Loyalty Mean? 04/15/2025

Loyalty Leaders: What does Loyalty Mean? In Episode 50, Guest hosts Phil Rubin and Dave Andreadakis caught up with Claudia Infante from Margaritaville and Allison Ferguson from Honda at the Loyalty Summit CXM in Los Angeles, to chat about what Loyalty means to them and their customers. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/36150155

Stockholm Re-Cap and Executive Interview: Shyam Shah 04/08/2025

Stockholm Re-Cap and Executive Interview: Shyam Shah In Episode 49, Guest host Dave Andreadakis caught up with Charlie Hills to talk all things loyalty from Loyalty Summit CXM in Stockholm, and and got a chance to sit down with Shyam Shah from Loyalty Juggernaut /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/36049245

Scandinavian Loyalty 04/01/2025

Scandinavian Loyalty In Episode 48, Founder of Loyalty Summit Tommy Danielsen talks Scandinavian Loyalty with Håvard Hovdahl from Strawberry, and Kristian Marthinsen from Oculus, at the recent Loyalty Summit CXM in Stockholm. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35956885

MEGA Episode: Southwest Airlines – Part 2 03/25/2025

MEGA Episode: Southwest Airlines – Part 2 In Episode 47, Global Chair of Loyalty Summit David Feldman chats with Henry Harteveldt, Travel Industry Analyst and President of Atmosphere Research Group, about the new changes at Southwest Airlines and what it means from the industry perspective. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35851750

MEGA Episode: Southwest Airlines – Part 1 03/18/2025

MEGA Episode: Southwest Airlines – Part 1 In Episode 46, Global Chair of Loyalty Summit David Feldman chats with Gary Leff, Author of View From The Wing, about the new changes at Southwest Airlines and what it means for both the airline and frequent flyers. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35743470

How to improve CLV and Loyalty in the Emerging Cannabis Market 03/11/2025

How to improve CLV and Loyalty in the Emerging Cannabis Market In Episode 45, Guest Host Dave Andreadakis, Chief Growth Officer at Bluewater, caught up with Joe Hodas from Wana Brands, and Len Llaguno from Kyros, at the recent Loyalty Summit CXM in Los Angeles. First up Dave and Joe discuss how the emerging cannabis industry is approaching customer loyalty. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35630530

Bringing Loyalty to Life 03/04/2025

Bringing Loyalty to Life In Episode 44, Guest Host Marc Berman, CEO and Managing Partner at The Mallett Group, chats with Jodi Rausch, Managing Director at Concentrix Catalyst. Dave Andreadakis from Bluewater then chats with Roger Williams from Marigold, about the impact AI will have on loyalty operations. First up – Marc and Jodi discuss how to work with brands to bring loyalty to life. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35526145

Loyalty Propositions Across Brands 02/25/2025

Loyalty Propositions Across Brands In Episode 43, Guest Host Lars Holmquist, Managing Partner at The Mallett Group, chats with Pam Piligian, Chief Marketing Officer at Navy Federal Credit Union, and Dave Canty, Head of Loyalty at Bilt, at the recent Loyalty Summit CXM in Los Angeles. First up – Lars and Pam discuss how Navy Federal is implementing a loyalty proposition without points. Then Lars chats with Dave about how Bilt is engaging with members across home and community. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35420305

Technology, Data & Customer Insights 02/18/2025

Technology, Data & Customer Insights In Episode 42, Guest Host Dave Andreadakis, Chief Growth Officer at Bluewater, chats with Brad Macdonald, Vice President of Loyalty Strategy at Epsilon, and Yuping Liu-Thompkins, Founder & Director of Loyalty Science Lab at Old Dominion University at the recent Loyalty Summit CXM in Los Angeles. First up – Dave and Yuping Liu-Thompkins discuss how data and AI can be used to better measure and gain insights into the customer perspective of loyalty programs. Then Dave chats with Brad about how technology and AI can support loyalty programs and why loyalty managers shouldn’t be afraid to try new things. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35313485

Trust & Privacy & Data in Loyalty 02/11/2025

Trust & Privacy & Data in Loyalty In Episode 41, Founder & CEO of the Wise Marketer Group – Bill Hanifin, chats with Jodi Daniels, Founder & CEO of Red Clover Advisors, and Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake at the recent Loyalty Summit CXM in Los Angeles. First up – Bill and Jodi discuss the importance and relevance of Trust and Privacy in loyalty programs. Then Bill chats with Whitnee about how data can come together to help create a seamless view of the customer for loyalty programs. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35222730

Executive Interview – Allison Ferguson, Head of Loyalty - Honda 01/25/2025

Executive Interview – Allison Ferguson, Head of Loyalty - Honda In Episode 40, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Los Angeles, Phil Rubin, chat with Allison Ferguson from Honda about how Honda is leveraging loyalty to pursue a new route to transforming the customer experience for its customers /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/35004015

Executive Interview – Claudia Infante, Chief Data Officer - Margaritaville 01/14/2025

Executive Interview – Claudia Infante, Chief Data Officer - Margaritaville In Episode 39, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Los Angeles, Phil Rubin, chat with Claudia Infante about how Margaritaville is engaging and balancing the loyalty game in a non-traditional way to capture emotion and connection to enhance revenue and profitability /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/34858465

British Airways Program Changes – Has BA Overplayed Their Hand? 01/10/2025

British Airways Program Changes – Has BA Overplayed Their Hand? In Episode 38, Loyalty Summit Global Chair David Feldman chats with editor of Head for Points, Rob Burgess, about the changes to status qualification with British Airways. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/34800120

MEGA EPISODE – Airline Loyalty Updates with Gary Leff 12/17/2024

MEGA EPISODE – Airline Loyalty Updates with Gary Leff In Episode 37, Loyalty Summit Global Chair David Feldman caught up with loyalty thought leader and frequent flyer program expert Gary Leff to talk about this week’s big loyalty program updates and announcements from Alaska, American, and Southwest. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/34483195

Loyalty Reality – The Many Roles of a Loyalty Manager 12/10/2024

Loyalty Reality – The Many Roles of a Loyalty Manager In Episode 36, Loyalty Summit Global Chair David Feldman caught up with loyalty mentor Henry Christian to talk about the many faces and hats of a typical loyalty manager, as well as tips and tricks to navigate the complex role of running loyalty in an organization. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/34357870

Event Preview – Loyalty Summit CXM Los Angeles 12/03/2024

Event Preview – Loyalty Summit CXM Los Angeles In Episode 35, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Phil Rubin, preview the upcoming Loyalty Summit CXM in Los Angeles and discuss current trends that you can expect to see in the discussions at the event. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/34261495

Executive Interview: Alyssa Callahan 11/26/2024

Executive Interview: Alyssa Callahan In Episode 34, at the recent Loyalty Summit in Chicago, Nik Laming chatted with Alyssa Callahan, who is the Vice President of Marketing at TravelCenters of America. Nik and Alyssa explored the business of loyalty programs across different verticals including hospitality, retail, and convenience. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/34149305

Loyalty Programs at a Global Level 11/05/2024

Loyalty Programs at a Global Level Loyalty Summit Global Chair David Feldman caught up with Staci Markwood, who is the Vice President of Global Partnerships at Rocket Travel by Agoda. David and Staci explored loyalty programs at a global level, and how they differ across regions, as well as the key components of a successful loyalty program, and what brands should look for in a potential partnership. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/33790432

1-on-1 With Roger Williams From Marigold 10/29/2024

1-on-1 With Roger Williams From Marigold Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chatted with Roger Williams from Marigold – Presenting Sponsor of the 2024 Loyalty Summit - about personalization, whether loyalty technology and AI are finally coming-of-age, proving loyalty’s ability to move the needle, and the economic outlook for loyalty programs. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/33666072

Loyalty at Best Western Hotels 10/22/2024

Loyalty at Best Western Hotels In Episode 31, Guest Host Nik Laming sat down with Steve Mathwig, Senior Manager of Loyalty Program Engagement at Best Western Hotels, at the Loyalty Summit in Chicago, where they chatted about all things loyalty at Best Western Hotels. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/33564752

Executive Interview with Caitlin Wildenstein from AKA Hotels 10/15/2024

Executive Interview with Caitlin Wildenstein from AKA Hotels In Episode 30, Guest Host Dave Andreadakis caught up with Caitlin Wildenstein from AKA Hotels at the Loyalty Summit in Chicago, where they chatted about loyalty at AKA Hotels, tipsfor loyalty in the travel industry, and the challenges of working parents. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/33463237

An Inside Look at the VivaAerobus Doters Loyalty Program 10/08/2024

An Inside Look at the VivaAerobus Doters Loyalty Program In Episode 29, Guest Host Nik Laming chats with Pablo Sordo from VivaAerobus at the Loyalty Summit in Chicago, where they explore the growth of the Doters loyalty program and how it is engaging younger, less frequent travelers. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/33373012

Loyalty Summit Chicago Recap 10/01/2024

Loyalty Summit Chicago Recap In Episode 28, Loyalty Summit Global Chair David Feldman is joined by Phil Rubin, where they chat about the recent Loyalty Summit in Chicago and some of the industry insights that were discussed. Phil also introduces the upcoming Loyalty Summit CXM in Los Angeles on February 5th and 6th, 2025. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/33270752

The Role of Tech in Loyalty 09/12/2024

The Role of Tech in Loyalty In Episode 27, Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chats with Marcus Puffer from IBS Software about alliances, how loyalty programmanagers view technology, and the importance of technology in enabling program and member strategies /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/33018517

Avoiding Mistakes when Localizing Content for Loyalty Members 09/03/2024

Avoiding Mistakes when Localizing Content for Loyalty Members In Episode 26, Loyalty Summit Global Chair David Feldman chats with Matthijs Kooijman from Attached Language Intelligence about the importance of localization strategies for loyalty programs, and how the right way to speak to different customers in different countries is more than just translation. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/32873147

Using Redemption Data to Drive Incremental Revenue 08/27/2024

Using Redemption Data to Drive Incremental Revenue In Episode 25, Loyalty Summit Global Chair David Feldman chats with Len Llaguno from Kyros about actuarial science and how loyalty program managers can use detailed redemption and member behavior data to drive incremental revenue and increase ROI from promotional campaigns. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/32756872

Gamification for Gen Z Members & Current Industry Challenges 07/24/2024

Gamification for Gen Z Members & Current Industry Challenges Loyalty Summit Global Chair David Feldman chats with with loyalty industry veteran Dave Andreadakis, Chief Growth Officer at BWM to talk about generational differences amongst loyalty program members, and some of the challenges facing loyalty program managers in 2024. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/32271812

Insights and Future Plans of Bilt Rewards 07/16/2024

Insights and Future Plans of Bilt Rewards Loyalty Summit Global Chair David Feldman sat down with Dave Canty, SVP and Head of Loyalty at Bilt Rewards to talk about Bilt’s expansion since launching only a couple of years ago, and what plans are on the horizon. /episode/index/show/2010bb67-60c1-41ae-8537-57bd2d12078f/id/32158387

Loyalty Leaders Podcast

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