Choose People Love Pets
"Choose People Love Pets" is a podcast where passion for animals meets the art of leading with a people-first mindset. Join us as we dig into the heart of veterinary medicine, uncovering how taking care of both our furry friends and the humans who love them can transform the field. Expect heartwarming tales, a few pet puns, and plenty of laughs along the way!
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From Corporate Regret to Culture Change with Dr. G
10/20/2025
From Corporate Regret to Culture Change with Dr. G
From cleaning kennels to owning thriving practices, from corporate buyouts to a doctoral dissertation on burnout — Dr. Gershon “Dr. G” Alaluf has lived nearly every chapter veterinary medicine has to offer. In this honest, unfiltered conversation, Dr. G opens up about what he’s learned from three decades in practice and why he believes the future of the profession depends on who we let in — and how we lead once they’re here. He and Dr. Armstrong talk about: Why selling to corporate was the biggest regret of his career How profit-sharing, mentorship, and trust transformed his hospital culture The roots of burnout and why emotional intelligence may matter more than GPA Why “work-life balance” misses the point — and what veterinarians actually need How transformational leadership can rebuild the heart of vet med What needs to change in vet school admissions and education The “irreplaceable truths” about connection, culture, and fulfillment in practice This episode is part reflection, part call to action — and a reminder that veterinary medicine can (and must) evolve to protect the people who make it possible. Listen if you: 🐾 Lead a team or aspire to 🐾 Are questioning burnout 🐾 Believe culture and leadership can change the future of vet med Links: Dr. G Linkedin - Dr. G's Burn out/Culture Survey - Follow for more: FB: IG: LI:
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The Technician Ceiling: How Christian Coleman Redefined What’s Possible
10/15/2025
The Technician Ceiling: How Christian Coleman Redefined What’s Possible
From starting as a veterinary assistant with no experience to becoming Director of Operations at Hound and helping launch Home Love, Christian Coleman proves there’s no ceiling for veterinary technicians. His journey is a story of taking leaps of faith, finding mentors, leading with curiosity, and learning to give yourself grace along the way. In this episode, Dr. Brianna Armstrong and Christian talk about the realities of leadership, imposter syndrome, career growth, and the power of curiosity in building strong teams. If you’ve ever wondered what’s possible for your career beyond the floor, Christian’s story will inspire you to take that next step. 💬 Memorable Quotes: “Leadership isn’t a title — it’s how you show up for people.” — Christian Coleman “Give yourself grace. You’re going to make mistakes, but that’s part of leading.” — Brianna Armstrong “You don’t have to be in a leadership position to make a difference.” — Christian Coleman Chrisitan's Linkedin: Homelove: Hound: Follow for more: FB: IG: LI:
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Failing Forward, Finding Purpose, & The Flow State with Dr. Ivan Zak
10/06/2025
Failing Forward, Finding Purpose, & The Flow State with Dr. Ivan Zak
In this conversation, Dr. Ivan Zak shares his remarkable journey from veterinary school to becoming an entrepreneur in the veterinary field. He discusses the challenges he faced while building a diagnostic lab in Russia, the importance of partnerships, and the significant issue of burnout in the veterinary profession. Ivan emphasizes the need for setting goals to maintain career satisfaction and shares insights from his research on burnout among veterinarians and technicians. He advocates for creating supportive environments to help professionals thrive in their careers. In this engaging conversation, Drs. Ivan Zak and Brianna Armstrong explore the concept of flow state, the importance of setting goals and having a purpose, and the challenges of entrepreneurship. They discuss the role of leadership in shaping organizational culture and preventing burnout, as well as the innovative approach of Galaxy Vets towards employee ownership. The discussion emphasizes the need for transparency, understanding financials, and creating a supportive environment to foster a positive workplace culture in the veterinary profession. Dr. Zak's Linkedin: Book Recommendations in this episode: - The Great Game of Business by Jack Stack - Stealing Fire by Jamie Wheal and Steven Kotler - Drive by Daniel Pink Galaxy Vets: Burnout research: Serenity Vet Study: The survey is now closed, and we are currently analyzing the data, but here is the page where people can sign up to receive the report: . Correlation between burnout and economic euthanasia - the more of those a clinician performs, the more burnout tends to spike. Here is Dr. Zak's report: . Webinars: Some of Dr. Zak's articles Follow for more: FB: IG: LI:
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Technology, Mental Health, & Career Pivots With Dr. Mark Massaro
09/22/2025
Technology, Mental Health, & Career Pivots With Dr. Mark Massaro
In this conversation, Dr. Mark Massaro shares his unique journey through veterinary medicine, highlighting the intersection of technology and mental health. He discusses the pressures of family legacy, the challenges faced during veterinary school and internships, and the impact of COVID-19 on the profession. Mark emphasizes the importance of mentorship for new graduates and the need for balance between clinical practice and technology. His candid reflections on mental health struggles resonate with many in the veterinary community, offering insights into overcoming personal challenges and finding purpose in a rapidly evolving field. In this conversation, Dr. Mark Massaro shares his transformative journey from being a veterinarian to finding fulfillment as a veterinary technician. He discusses the challenges he faced in the veterinary industry, including mental health struggles and the impact of technology on veterinary practices. Mark emphasizes the importance of community support, the value of non-clinical careers, and the need to embrace change in the profession. His story serves as an inspiration for those navigating similar paths, highlighting that success can be redefined and that there are many ways to contribute to the veterinary field. Contact Dr. Masarro: linkedin: NCVC: Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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From Idea to Impact: Building a Mentorship Business with Dr. Dani Rabwin
09/08/2025
From Idea to Impact: Building a Mentorship Business with Dr. Dani Rabwin
In this insightful episode, we delve into the transformative power of mentorship in veterinary medicine with Dr. Dani Rabwin, founder of Ready, Vet, Go. Discover how a simple Zoom call evolved into a national mentorship program, reshaping the future of veterinary practice. Dr. Rabwin shares her journey from associate vet to entrepreneur, highlighting the challenges and triumphs of building a business while still in practice. Explore why true mentorship extends beyond medicine, focusing on confidence, connection, and culture. Join us for an inspiring conversation on what it truly means to love practicing veterinary medicine. Key Takeaways: Mentorship is crucial for bridging the gap between academic learning and real-world practice. True mentorship involves more than just medical guidance; it includes emotional and professional support. Building a supportive community can significantly enhance the veterinary profession. Visit to learn more about the mentorship programs available. Connect with Dr. Dani Rabwin on social media @ReadyVetGo or Linkedin ( for more insights and updates. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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From Vet Student to Venture Builder with Dr. Ira Gordon
08/25/2025
From Vet Student to Venture Builder with Dr. Ira Gordon
In this conversation, Dr. Ira Gordon shares his journey from being a veterinary student to becoming an entrepreneur with the creation of Vet Prep. He discusses the challenges and successes of building a business in the veterinary education space, the importance of partnerships, and the lessons learned from both successes and failures. Ira also highlights the significance of word-of-mouth marketing and the need for innovation in the animal health industry. In this conversation, Dr. Gordon discusses the challenges and rewards of balancing family life with entrepreneurship in veterinary medicine. He emphasizes the importance of clinic culture and collaboration among veterinary professionals, particularly in the field of oncology. Dr. Gordon shares insights from his experiences in locum work and the transition from private practice, highlighting the influence of his parents and early experiences in shaping his career. He concludes with advice for aspiring veterinarians, encouraging them to embrace their interests and celebrate their milestones. Chapters 00:00 The Birth of Vet Prep 01:58 Navigating Uncertainty in Entrepreneurship 04:54 From Idea to Product Development 09:40 The Growth of Vet Prep 13:12 Marketing Strategies and Word of Mouth 15:01 Content Development and Sourcing Questions 16:38 Balancing Internships and Entrepreneurship 19:25 Finding Joy in the Journey 26:30 The Value of Partnerships in Business 29:31 Navigating Partnerships: The Marriage Analogy 31:47 The Idea Competition: Fostering Innovation in Veterinary Medicine 34:56 Veterinary Angel Network: Supporting Entrepreneurs in Animal Health 37:58 Starting Hospitals vs. Product-Based Companies: A Comparative Analysis 40:55 Work-Life Balance: Juggling Family and Entrepreneurship 49:05 The Importance of Culture in Veterinary Practices 54:09 The Future of Veterinary Oncology: Innovations and AI 57:49 Nutritional Management in Veterinary Oncology 58:35 The Importance of Collaboration in Veterinary Medicine 01:00:15 Embracing Transparency and Admitting Mistakes 01:02:13 Learning from Clinical Mistakes 01:08:00 Fostering a Culture of Transparency 01:09:31 Exploring Locum Work in Veterinary Oncology 01:15:14 Transitioning from Private Practice to Locum Work 01:20:50 Influences and Inspirations in Veterinary Medicine 01:24:59 Advice for Aspiring Veterinary Professionals
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Turning Veterinarians into Business Owners With Dr. Jennifer Welser
08/11/2025
Turning Veterinarians into Business Owners With Dr. Jennifer Welser
In this conversation, Dr. Jennifer Welser shares her journey from a practicing ophthalmologist to a transformative leader in veterinary medicine. She discusses her role at Arista Advanced Pet Care, where she empowers veterinarians to become business owners and emphasizes the importance of communication, coaching, and technology in veterinary care. Dr. Welser also reflects on her experiences in corporate leadership at Mars Veterinary Health and the challenges and rewards of navigating the veterinary profession. In this conversation, Jennifer Welser discusses her journey in veterinary medicine, emphasizing the importance of relationships, the vision for her company Arista, and the integration of technology in veterinary practices. She shares insights on the evolving landscape of veterinary ownership and the future of specialists, while also highlighting the significance of innovation and entrepreneurship in the field. The discussion reflects on personal growth, leadership, and the balance between professional responsibilities and personal fulfillment. Chapters 00:00 From Practice to Leadership: A Journey in Veterinary Medicine 07:06 The Impact of Ownership on Veterinary Professionals 13:37 Selecting the Right Veterinarians for Leadership Roles 21:18 Navigating the C-Suite: Communicating in a Non-Veterinary World 30:03 Navigating Challenges in the Veterinary Industry 36:17 Transitioning to Leadership Roles in Veterinary Medicine 36:44 New Chapter 42:25 Building Connections and Relationships in Veterinary Leadership 44:00 The Vision and Model of Arista Veterinary Group 49:38 Innovative Leadership and Ownership Models in Veterinary Practices 58:01 Optimizing Workflow in Veterinary Care 01:03:34 Understanding Client Goals in Veterinary Medicine 01:09:46 Innovative Ideas and Inventions in Veterinary Practice 01:16:11 Balancing Multiple Ventures and Finding Joy 01:21:40 Embracing Your Voice in Veterinary Medicine 01:23:15 DVM Off Script Closer.mp3 Arista Advanced Pet Care: Instinct: Jennifer Welser Linkedin: Jennifer's Bed and Breakfast: Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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AI Meets Intuition: How We Use ChatGPT to Hire for Culture
07/28/2025
AI Meets Intuition: How We Use ChatGPT to Hire for Culture
Can artificial intelligence actually help you hire better people? In this episode of Choose People Love Pets, Brianna and Phoebe pull back the curtain on how they’re combining gut instinct, value-driven interview questions, and AI tools like ChatGPT to make smarter, more aligned hiring decisions in their veterinary hospital. From evaluating resumes to catching red flags in interviews, they share the exact questions they ask, how they involve their team in the process, and the surprising ways AI has helped them hire for culture, not just credentials. You’ll laugh (cutoff butt shorts at an interview?), you’ll learn, and you’ll probably leave wanting to rewrite your interview guide. Takeaways Setting clear expectations is crucial in the hiring process. Identifying red flags can prevent future issues in team dynamics. Resumes should be evaluated for presentation and experience. Cultural fit is as important as skills and experience. Behavioral questions can reveal a candidate's true character. Curiosity in candidates indicates genuine interest in the role. Hiring slow and firing fast helps maintain a positive culture. Proactive communication is key to a successful team environment. Candidates should demonstrate accountability and teamwork. Reflecting on past interview experiences can improve future hiring practices. Epsisode References: Resumes & Team Appreciation (Spotify: ) DVM Off Script: Dr. Jill Clark (Spotify: ) Chapters 00:00 Introduction to Interviewing Red Flags 02:38 Pre-Interview Considerations 13:37 Evaluating Resumes 16:52 Interview Techniques for Cultural Fit 21:25 Red Flags in Candidate Responses 23:42 The Importance of Team Dynamics in Hiring 28:53 Green Flags in Interviews Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Debt Free In Under A Year with Dr. Jack Murray
07/14/2025
Debt Free In Under A Year with Dr. Jack Murray
In this episode of Choose People Love Pets, host Brianna Armstrong interviews Dr. Jack Murray, a recent veterinary graduate who has successfully navigated a non-traditional career path. Dr. Murray shares his journey of paying off student loans in just 10 months, launching a luxury dog crate company, and providing in-home euthanasia services. The conversation explores themes of entrepreneurship, emotional resilience in veterinary practice, and the importance of supportive relationships. Dr. Murray emphasizes the need for veterinarians to challenge traditional career paths and pursue what truly brings them joy and fulfillment. Dr. Jack Murray LinkedIn: Murray Kennel Company: Follow for more: FB: IG: LI: Chapters 00:00 Introduction to Dr. Jack Murray's Journey 02:51 Pursuing Dreams and Passion Projects 05:29 Navigating Emotional Well-being in Veterinary Medicine 08:33 Exploring Non-Traditional Veterinary Paths 11:39 The Gratitude of In-Home Euthanasia 14:21 Balancing Work and Life as a Relief Veterinarian 17:05 Transitioning from General Practice to Relief Work 19:58 Building Confidence in Veterinary Practice 23:04 Financial Strategies for New Graduates 25:56 The Importance of Mentorship and Support 28:55 Launching the Murray Kettle Company 32:21 From Idea to Prototype 39:06 Navigating the Challenges of Entrepreneurship 45:11 Embracing Change and Overcoming Fear 50:05 Financial Freedom and Smart Investments 01:04:13 Redefining Success in Veterinary Medicine
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“Is It a Real Problem?”: How to Spot When a Behavior Needs Addressing
06/30/2025
“Is It a Real Problem?”: How to Spot When a Behavior Needs Addressing
In this episode of Choose People Love Pets, Brianna Armstrong, DVM, and Phoebe Valdez, hospital manager and mom, unpack the tricky—but vital—question: How do you know when a team member’s behavior needs to be addressed? They explore: The difference between a bad day and a behavior pattern The importance of early conversations and how to avoid big issues later How to spot red flags like impact on clients, team morale, and culture What to do when multiple people are reporting a concern The value of feedback that leads with care, curiosity, and clarity You’ll hear practical strategies, personal experiences, and a “leadership insider challenge” at the end to help you take action in your hospital this week. 🔍 Key Takeaways: One time = mistake. Two times = message. Three times = pattern. Check your gut—if it’s keeping you up at night, it’s time to talk. Feedback should never be shameful; it should be intentional, compassionate, and values-based. Addressing small things early builds trust and prevents burnout. 💡 Leadership Challenge: What’s something you’ve been tolerating that needs a conversation? Go have it. Follow for more: FB: IG: LI:
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Leading With Compassion & IGNITEing Your Team With Dr. Jill Clark
06/16/2025
Leading With Compassion & IGNITEing Your Team With Dr. Jill Clark
Dr. Jill Clark is on a mission — not to maintain the status quo, but to revolutionize veterinary medicine. In this episode, she shares her winding path from the film industry to founding Ignite, why she’s fiercely dedicated to elevating veterinary receptionists, and how she’s learned to lead with honesty, integrity, and courage. We talk about: The “frozen chicken” moment that launched her vet med career Why CSRs deserve education, recognition, and investment How to fire with compassion — and why it matters Creating cultures where people stay, grow, and thrive The power of magical moments in client experience This episode is packed with wisdom for anyone who cares about leadership, culture, and doing vet med better. Chapters 00:00 Introduction and Personal Connections 03:05 Mission and Revolution in Veterinary Medicine 05:59 Elevating Veterinary Receptionists 09:02 The Importance of Education in Veterinary Practices 12:01 Career Path and Transition to Veterinary Medicine 21:05 Lessons from the Film Industry 28:02 Leadership and Accountability in Veterinary Medicine 35:11 The Importance of Honest Conversations 39:25 Building a Strong Team Culture 41:27 Hiring for Cultural Fit 46:11 Interviewing Strategies for Success 49:52 Creating Exceptional Client Experiences 01:04:54 The Journey of Building Ignite 01:15:46 Expanding Horizons: Innovative Learning Solutions 01:21:40 Setting Boundaries: Preventing Burnout in Veterinary Practice 01:26:18 Cultivating Culture: The Importance of Hiring 01:30:15 Navigating Leadership: The Art of Firing 01:36:02 Core Values: Building a Strong Team Culture Follow for more: FB: IG: LI:
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We Listen, We Judge, We Show Compassion
06/02/2025
We Listen, We Judge, We Show Compassion
In this episode of Choose People Love Pets, Brianna and Phoebe dive into the complexities of judgment, compassion, and client interactions in veterinary medicine. Sparked by a team conversation about hospital values, they explore how judgment is natural—but how we act on those judgments is where our culture is defined. They unpack: Why “not judging” isn’t realistic—and why that’s okay How giving the benefit of the doubt can embody compassion The difference between emotional intelligence and poor behavior (hint: boundaries still matter!) Practical examples of how values translate to day-to-day team behaviors From “compassionate no’s” to redefining what it means to show up for clients and coworkers, this episode is an honest look at what it takes to build a culture rooted in understanding—not perfection Follow for more: FB: IG: LI:
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Turning Challenges Into Opportunity With Dr. Cindy Trice
05/19/2025
Turning Challenges Into Opportunity With Dr. Cindy Trice
In this inspiring episode, Dr. Cindy Trice joins us to talk about carving your own path in veterinary medicine—and life. From working in film production to becoming a nationally recognized relief veterinarian, Cindy shares how following her instincts (and curiosity) led her to build Relief Rover, co-found Kick It Pajamas, and advocate for mental health and belonging in the profession. Cindy’s story is one of creativity, compassion, and courage. She opens up about her recovery after a traumatic car accident, her cancer diagnosis, and how her personal experiences shaped her approach to leadership and entrepreneurship. This episode is full of powerful reflections for anyone who’s ever wondered: What if the traditional path doesn’t fit? 💡 Key Topics Covered The unexpected path from Hollywood to veterinary school How relief work became a gateway to freedom and opportunity Founding Relief Rover to build community and structure for relief vets Why she launched Kick It Pajamas—and how grief inspired it Facing life-altering events: car accidents, cancer, and what came next The creative edge of veterinary careers The importance of support, self-expression, and showing up as yourself 🔗 Resources & Mentions One website design option mentioned in the episode: 🐾 Connect with Dr. Cindy Trice LinkedIn: 🎧 Listen & Subscribe Subscribe to DVM Off Script on your favorite podcast platform and leave us a review if this episode resonated with you!
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Train Your Clients: Boundaries, Burnout, and the Culture You Build
05/05/2025
Train Your Clients: Boundaries, Burnout, and the Culture You Build
Episode Summary: Nobody teaches you this in vet school — how to train clients. In this episode, Dr. Armstrong and Phoebe dive deep into the unseen impact clients have on hospital culture, team wellbeing, and long-term sustainability. Together, they break down how to set — and stick to — boundaries that shape the clientele you want, reduce burnout, and foster a consistent, supportive environment for your team. From not giving out your personal number, to handling unrealistic expectations around call-backs and fear-free care, they share real examples and actionable strategies for both doctors and CSRs. Plus, they explore how standardizing boundaries across the doctor team protects your culture and makes your hospital a better place to work — and a better place to be a client. Topics Covered: Why boundaries should be part of orientation (for staff and clients) The danger of inconsistency between team members What makes an “ideal client” (and how to attract more of them) Real conversations that build trust — and when to let a client go How boundary-setting reduces burnout and boosts work-life balance Mentioned in this episode: Our upcoming “DVM Off Script” series debuting in two weeks with Dr. Cindy Trice! Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Finessing Feedback: Training Your Team to hold each other accountable
04/21/2025
Finessing Feedback: Training Your Team to hold each other accountable
Your team is getting more comfortable giving feedback—awesome. But now comes the next level: finessing those conversations. In this episode, we dig into how to train your team to give feedback that’s not just honest, but helpful. We break it down into three essential questions: Have you done your homework? Is it an individual issue or a systemic one? Are you being intentional with how you deliver the message? And at the heart of it all? Curiosity. Approaching conversations with curiosity instead of assumptions is what keeps feedback constructive—and keeps your culture thriving. Join us as we discuss recent conversations that have helped us keep our team on track and in a positive mindset when it comes to holding each other accountable. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Simplifying Financial Conversations with Pet Parents
04/07/2025
Simplifying Financial Conversations with Pet Parents
Financial conversations in the exam room can be tough — but they don’t have to be. In this episode, we talk about how to simplify these moments by leading with medicine, not assumptions. We break down how to confidently recommend the gold standard, clearly explain the "why" behind your plan, and save the cost conversation for the right time. When budgets come into play, we share tips on how to prioritize care with respect and empathy — including how and when to use low-cost partners. And most importantly, we remind you to stand tall in the value your hospital provides. You’re worth it. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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How Cross Training Impacts Culture & Revenue
03/24/2025
How Cross Training Impacts Culture & Revenue
In this episode of Choose People Love Pets, we explore the benefits of cross-training your veterinary team and how it can transform both hospital culture and revenue. When team members understand multiple roles, they not only improve workflow efficiency but also build stronger collaboration and reduce burnout. We discuss how cross-training fosters a culture of trust, adaptability, and shared responsibility—while also increasing revenue by minimizing bottlenecks and improving client service. Learn practical strategies to implement cross-training without overwhelming your team and start creating a more resilient, high-performing hospital today! Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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How Client Service Coordinators Make or Break Your Business
03/10/2025
How Client Service Coordinators Make or Break Your Business
In this episode of Choose People Love Pets, we uncover the critical role Client Service Coordinators (CSCs) play in the success of a veterinary hospital. From setting the tone of client interactions to managing the daily flow of appointments, CSCs are the frontline of patient care and team efficiency. We discuss how a great CSC can elevate the client experience, boost retention, and create a positive work environment—while a poor fit can lead to frustration, lost revenue, and team burnout. Tune in to learn how to hire, train, and empower CSCs who truly make a difference! Shout out to IGNITE (https://ignitevet.com/) founded by Dr. Jill Clark - if you are looking for CSC/CSR training courses, check IGNITE out! Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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How Team Referrals & Volunteers Build an Allstar Team
02/24/2025
How Team Referrals & Volunteers Build an Allstar Team
In this episode of Choose People Love Pets, we dive into the power of team referrals and volunteers in building a thriving veterinary hospital. We explore why the best hires often come from within your own network, how trusted team referrals can strengthen culture, and why volunteers are a goldmine for future talent and drive a growth mindset in your business. Learn how to create an environment where employees feel excited to recommend great candidates and where passionate volunteers seamlessly transition into all-star team members. If you're looking to grow your hospital with engaged, mission-driven people, this episode is for you! Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Pause, Gather, Empower: Effective Leadership through Thoughtful Feedback
02/10/2025
Pause, Gather, Empower: Effective Leadership through Thoughtful Feedback
In this episode, we explore the impact of thoughtful leadership. We begin by highlighting the importance of gathering all the facts before offering feedback—because what seems like a mistake might actually be a decision made with the best of intentions. We also discuss how taking the time to fully understand a situation can help you avoid unnecessary conflict—sometimes things aren't as big of an issue as they first appear. Finally, we focus on the power of positive reinforcement, showing how you can encourage the behaviors you want to see more of in your team. Tune in to learn how leading with clarity and patience can strengthen your team and build a more positive, productive environment. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Thinking In Bets by Annie Duke
01/27/2025
Thinking In Bets by Annie Duke
In this episode, we dive deep into the book Thinking in Bets by Annie Duke, exploring how the principles of decision-making in poker can be applied to leadership in veterinary medicine. We discuss the importance of embracing uncertainty and making decisions based on probabilities, rather than certainties, to improve outcomes in both business and medical practices. Through the lens of veterinary leadership, we explore how making decisions with incomplete information is a daily reality—whether it's diagnosing a pet's condition or managing team dynamics. We break down Duke's concept of “thinking in bets” and how it can help us separate the quality of our decisions from the outcomes, emphasizing the need for thoughtful, strategic risk-taking in veterinary leadership. Join us as we relate Duke's insights to real-life situations in vet med, from handling difficult client interactions to navigating the complexities of team management, all while improving our decision-making skills and fostering a culture of growth and learning. Tune in to hear actionable takeaways that you can apply to both your practice and leadership journey! Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Improving Attendance with Transparency & Empathy
01/13/2025
Improving Attendance with Transparency & Empathy
In this podcast episode, the focus is on fostering a transparent and empathetic work culture by encouraging team members to communicate when they are running late or unable to come in. This practice promotes accountability and helps the team stay informed about staffing needs. It also allows those who are available to quickly pick up shifts, ensuring minimal disruption to operations. By cultivating open communication, the team can work together more efficiently and support one another in a positive work environment. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Lets Redefine What Makes Us Good Doctors / Veterinary Professionals
12/30/2024
Lets Redefine What Makes Us Good Doctors / Veterinary Professionals
In this episode, we explore how being a great doctor in veterinary medicine isn't always about following the gold standard of care. While it's easy to feel we're doing a good job when we can provide the ideal treatment, many limitations—like client budgets, differing priorities, or the pet's specific needs—can prevent us from doing so. Instead, we emphasize the importance of making the best plan within the given constraints and redefining what it means to practice good medicine. By being kinder to ourselves and accepting that perfect care isn’t always possible, we can help alleviate the burnout and compassion fatigue so common in our industry. Compassionate, thoughtful care often means adapting to the situation at hand, and this mindset shift is key to better mental health and sustainable practice. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Competition Drives Camaraderie
12/16/2024
Competition Drives Camaraderie
In this episode, we explore how healthy competition within teams can drive camaraderie and motivation, ultimately leading to a better customer experience. The hosts discuss how friendly competition encourages employees to push each other to perform at their best, while also fostering a collaborative environment where team members support one another. By examining real-world examples, they demonstrate how this balance of competition and cooperation boosts productivity, sparks innovation, and enhances the overall service provided to customers, creating a culture that not only motivates employees but also delivers exceptional customer interactions. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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We Fired A Client
12/02/2024
We Fired A Client
In this episode, we share the tough decision to fire a client for being disrespectful to our team and how we navigated that conversation. We also discuss the importance of not taking negativity personally when clients project their frustrations onto you. Leaning on mentors and colleagues for perspective can help you learn from tough situations and let go of what you can't control. It’s a reminder to prioritize mental health, set boundaries, and protect your team’s well-being. #MentalHealthMatters #ClientBoundaries #TeamWellBeing Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Innovating With Intention
11/18/2024
Innovating With Intention
In this episode, we dive into the concept of "Innovating with Intention"—how to navigate the discomfort and overwhelm that often accompany change, while setting up your team for success. Innovation is crucial for progress, but change can feel daunting, especially when it challenges the status quo or pushes people out of their comfort zones. The episode explores practical strategies for creating an environment where innovation is not just accepted, but embraced. Key takeaways include: Understanding the Why: It's essential to help your team understand the why behind the change. When the vision is clear and the purpose is aligned with the team's values and goals, it becomes easier to embrace new ways of working. Leading with Empathy: Change can trigger fear and resistance, but empathetic leadership can help ease the transition. Leaders must acknowledge and address concerns, offer reassurance, and provide the emotional support that allows the team to navigate the uncertainty of innovation. Setting Realistic Expectations: Innovation doesn't happen overnight. Setting realistic milestones and celebrating small wins can build momentum and help the team feel confident as they move forward. Building a Culture of Psychological Safety: Encouraging open communication and making it clear that failure is a part of the process helps create a safe environment where people feel comfortable experimenting and trying new ideas. Empowering Team Members: Involving team members in the decision-making process and giving them ownership of the innovation journey can foster a sense of commitment and excitement. Accepting the Discomfort: Change is inherently uncomfortable, but with the right tools and mindset, discomfort can be transformed into an opportunity for growth. Leaders who model resilience and adaptability inspire their teams to do the same. The episode emphasizes that while innovation can be challenging, it is also an exciting opportunity for growth. By leading with intention, fostering open communication, and prioritizing empathy, leaders can guide their teams through the uncertainty and toward a successful, forward-thinking future. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Creating Self-Sufficient Teams Through Empowering Problem Solving
11/04/2024
Creating Self-Sufficient Teams Through Empowering Problem Solving
In this episode, we explore how to create self-sufficient teams by empowering problem-solving skills. We highlight the importance of trust and autonomy, skill development through training and mentorship, and collaborative approaches that leverage diverse perspectives. Balancing freedom with accountability is essential, alongside continuous feedback mechanisms for learning and growth. Ultimately, we provide practical tips for leaders, showing that empowered teams enhance problem-solving capabilities and boost overall morale and productivity. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Euthanasia's Cultural Influence
10/21/2024
Euthanasia's Cultural Influence
In this episode, we delve into the emotional impact of humane euthanasia on the veterinary hospital environment. We unpack how a candid team discussion helped alleviate tension and allowed us to share coping strategies. Our goal is to raise awareness of the unique challenges associated with humane euthanasia in our work, ensuring that no one feels alone on this journey. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Fail Forward with Psychological Safety
10/07/2024
Fail Forward with Psychological Safety
In this episode, we dive deep into the concept of psychological safety and its critical role in fostering a productive team environment. We discuss how creating a space where team members feel safe to express their thoughts, ask questions, and admit mistakes can lead to greater collaboration and innovation. Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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Social Media & Hiring Strategy: 2 Beers and a Puppy
09/23/2024
Social Media & Hiring Strategy: 2 Beers and a Puppy
In this expisode, we explore the transformative power of creating social media videos as a team, highlighting how this fun and collaborative endeavor has fostered camaraderie and joy, making it a bonding experience rather than just a task. We also introduce a unique hiring strategy, “2 Beers and a Puppy,” which emphasizes character traits that enhance a positive workplace culture, focusing on identifying trustworthy qualities in applicants to ensure they align with our team’s values. Join us for insights, laughter, and a look at how prioritizing fun can truly transform teamwork! Submit experiences you would like us to unpack in our Lead By Example episodes here: Follow for more: FB: IG: LI:
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