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Cullen Gibson: Culture, Compliance, and Customer Service in Senior Care
05/27/2025
Cullen Gibson: Culture, Compliance, and Customer Service in Senior Care
In this episode, Cullen Gibson, the COO of TLC Management, joins the podcast to discuss the unique aspects of TLC Management, a privately held, family-owned organization. Cullen shares the company’s history and highlights the importance of culture, compliance, and customer service within the organization. The conversation covers the company's approach to expansion, especially in the competitive Florida market, and their commitment to maintaining high standards and staff satisfaction. Cullen also touches on his personal journey in the senior living industry, emphasizing the significance of mentorship, training, and compassionate leadership. The episode concludes with insights into industry challenges, innovations in staff training and remuneration, and the optimistic future driven by the increasing demand for senior living facilities.
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