The Correspondent - Banking Podcast from ICBB

The Correspondent is the community banker’s go-to source for community banking content from trusted voices in the banking space. Listen to episodes on topics that will help your community bank thrive.

Financial Storytelling 02/11/2026

Financial Storytelling Everyone loves a good story. But how can storytelling help community banks break down complicated finance topics for their customers and communities? This episode answers that question with Emily Schwartz, music educator turned bank marketer. Emily is the director of financial education at MidFirst Bank, based in Oklahoma City, an instructor at the ABA’s Bank Marketing School, and a highly sought after keynote speaker. Helpful Links Register for Ladies LINK: Follow Emily on LinkedIn: Learn about Bank Marketing School: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/40043775

Treasury Management in the Age of Instant Payments 01/28/2026

Treasury Management in the Age of Instant Payments Instant payment technologies have taken the banking world by storm, disrupting the status quo of operations in the process. What does treasury management look like for community banks in a 24/7/365 world? In this episode, Madison discusses treasury management in the age of instant payments with CFO, Chris Dew, and Seth Marlowe of the Treasury Whisperer podcast. Seth is a consultant, former banker, and former corporate treasurer with 30+ years of experience in payments and treasury, making him a “treasury unicorn.” Helpful Links: InstantPay Connect: Check Fraud webinar: Follow Seth on LinkedIn: The Treasury Whisperer Podcast: Follow Chris on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/39853280

Banking Trends to Watch in 2026 01/14/2026

Banking Trends to Watch in 2026 As community bankers kick off 2026, they’re considering new opportunities and grappling with continuing challenges like shifting customer expectations, the rapid development of new technologies, and changes in staff and leadership. In this episode, ICBB CEO and president Derek Hetherington, chief correspondent banking officer Todd Beers, and correspondent banking manager Zac Bodenheimer discuss how bankers can set themselves up for success in the new year. Helpful Links: The Evolution of Check Fraud Webinar: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/39714710

Q3 Market Update 10/15/2025

Q3 Market Update Like much of 2025, Q3 has been an economically eventful quarter. In this market update podcast, chief lending officer Brandon Feltner; CFO Chris Dew; and Scott Kimel from FNBB Capital Markets discuss issues like recent drops in interest rates, political pressure on the Federal Reserve, and the effects on bank liquidity and loan demand. /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/38577615

Merchant Services and Your Bank 09/24/2025

Merchant Services and Your Bank Community banks are in a prime position to serve the small businesses in their communities. Merchant services are one tool that not all bankers are utilizing. In this episode, Chris Claxon from EasyPay, partner for ICBB Merchant Services, discusses the benefits of a merchant services program and how to set it up for success. Helpful Links: ICBB Merchant Services: Follow Chris on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/38284430

Building Your Pipeline Through LinkedIn 09/10/2025

Building Your Pipeline Through LinkedIn In the digital age, bankers need digital tools at their disposal to succeed. For business bankers, LinkedIn can be an invaluable business development tool. But how can already-busy lenders effectively and efficiently harness its power? We asked the expert; Jack Hubbard serves as a highly sought-after consultant; Chairman Emeritus at St. Meyer & Hubbard; the host of The Modern Banker podcast; and faculty at Graduate School Banking at Wisconsin. In this discussion, he outlines how business bankers can leverage LinkedIn to build their pipeline. Helpful Links: Follow Jack on LinkedIn: Follow The Modern Banker: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/38128500

Earning the Right to Be Heard 08/27/2025

Earning the Right to Be Heard Both brand-new bankers and seasoned leaders bring innovative ideas to their institutions and need to present them to the right people. But how do they get those people to listen? Alyson Van Hooser, president and CEO of Van Hooser Leadership and a highly sought-after speaker, offers her flagship presentation, Earning the Right to Be Heard, to answer that very question. Van Hooser is not only extremely knowledgeable, but an engaging and energetic presenter. Listeners will walk away from her feeling ready to take on the world. Helpful Links Follow Alyson on LinkedIn: Van Hooser Blog: Van Hooser Training: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/37903465

Check Fraud? | BOOM Preview 08/13/2025

Check Fraud? | BOOM Preview Bank Operations Opportunities Meeting, or BOOM, is coming up on September 5 and features a lineup of expert speakers. One such speaker is Coy Ogle of Finovifi, a fintech company built to help community banks detect and fight check fraud. His presentation, previewed here, is titled “Check Fraud: Will it Continue to Increase?” Ogle and his team are extremely knowledgeable about the check marketplace and its accompanying fraud. Helpful Links BOOM Registration: Follow Coy on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/37773760

Q2 Market Update 07/23/2025

Q2 Market Update Much has happened politically and economically in 2025, and especially in the second quarter. Host Madison Caplinger discusses issues like interest rates, inflationary pressures, and loan demand trends with Scott Kimel from FNBB Capital Markets, ICBB CFO Chris Dew. Helpful Links: Q1 Market Update: ICBB/FNBB Investment Services: ICBB Participation Loans: Follow Chris on LinkedIn: Follow Scott on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/37456430

FedNow Updates: Where are We Now? | LIVE from the Credit Conference 06/25/2025

FedNow Updates: Where are We Now? | LIVE from the Credit Conference This episode is a replay of a session hosted by the Payments Professor, Kevin Olsen, at our 2025 annual credit conference. Helpful Links: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/37113045

Participation Loan Market Update 06/11/2025

Participation Loan Market Update In this episode of The Correspondent, recorded live from ICBB's annual credit conference, chief lending officer Brandon Feltner and correspondent loan officer Paul Loxley present updates on the participation loan market. Helpful Links: Participation Loans: Holding Company Loans: Bank Organization Loans: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/36769430

Right-Sizing Your Balance Sheet | LIVE from the Credit Conference 05/28/2025

Right-Sizing Your Balance Sheet | LIVE from the Credit Conference This episode of The Correspondent was recorded live at our annual credit conference. In uncertain times, bankers must consider new strategies. ICBB CEO Derek Hetherington and CFO Chris Dew discuss a strategy called ‘right-sizing’ the balance sheet. Helpful Links: Participation Loans: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/36727270

Reimagining Deposit Strategy 05/14/2025

Reimagining Deposit Strategy Since 2022, deposit strategy has taken center stage for community banks. With the Federal Reserve’s rapid rate hikes, the competition for deposits has intensified, and banks are feeling the squeeze. Balancing liquidity needs, funding loans, and staying competitive on rates without eroding profitability is no small feat. This episode features Neil Stanley, the CEO and Founder of The CorePoint, a platform helping banks source fixed-rate deposits more strategically. Listen as he and host Madison Caplinger discuss the current deposit landscape, what community banks can do to stay competitive, and how technology can play a role in reshaping deposit strategy. Helpful Links: Follow Neil on LinkedIn: The CorePoint: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/36507560

Q1 Market Update 2025 04/23/2025

Q1 Market Update 2025 The economy has been a hot topic for most of the first quarter, and uncertainties have left community banks unsure of how to respond. Host Madison Caplinger discusses the prevalent issues with chief lending officer, Brandon Feltner, new chief finance officer Chris Dew, and Scott Kimel from FNBB Capital Markets. Helpful Links ICBB/FNBB Investment Services: ICBB Participation Loans: Follow Brandon on LinkedIn: Follow Scott on LinkedIn: Follow Chris on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/36249270

Sustainable Finance for Community Banks | Credit Conference Preview 04/09/2025

Sustainable Finance for Community Banks | Credit Conference Preview ICBB’s annual credit conference, “New Frontier: Banking Credit in a Transforming Landscape” is coming up May 14-16 in Lexington, KY. Joe Pigg, senior vice president and senior counsel for the American Bankers’ Association, will present a session on CRA and ESG for community banks. Listen to a preview of that discussion here and register now for this and other timely presentations on credit, lending, and other banking topics. Helpful Links Register Now: Follow Joe on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/36037275

Banking Women & Founding Her Bank 03/26/2025

Banking Women & Founding Her Bank Women have made great strides toward inclusion in banking, business, and financial literacy over the past few decades. However, pronounced disparities still persist in all of these areas. In this episode of The Correspondent podcast, host Madison Caplinger interview with Britney Campbell, senior vice president of marketing and public relations at Legends Bank in Nashville, Tennessee, and founder of Her Bank, a bank brand by women, for women. Britney and the Her Bank team are dedicated to empowering women with the financial tools and knowledge they need to succeed, both personally and as entrepreneurs. Helpful Links Learn More About Her Bank: Follow Britney on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/35837155

Empowering Women in Banking 03/12/2025

Empowering Women in Banking March is Women's History Month, and at ICBB, we’ve declared it Women in Banking month. While more and more women are represented at every level in banking, there is still room to grow. In this episode, Natalie Bartholomew, of The Girl Banker blog and podcast, discusses how female bankers can build their careers, navigate challenges, and professionally advocate for themselves. Helpful Links Check out The Girl Banker: Follow Natalie on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/35612700

Building a Payments Risk Management Program 02/12/2025

Building a Payments Risk Management Program The payments landscape is changing quickly, and with it come evolving risks. How can community banks build a payments risk management program that mitigates ever-changing threats? Nanci McKenzie, a payments expert with the Federal Reserve Bank of Atlanta, discusses how banks can build an effective payments risk management program. Helpful Links: Follow Nanci on LinkedIn: Register for our Credit Conference: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/35220825

Participation Loans from A to Z 01/29/2025

Participation Loans from A to Z Participation loans represent an opportunity for community banks to grow or manage their loan portfolio without exceeding their legal lending limit. But how does participation lending work at ICBB? In this episode, a participation loan panel, including chief lending officer Brandon Feltner; correspondent loan officer Paul Loxley; loan operations manager Beth Soard; and senior credit manager Michael Searcy break down the participation process step by step. Listen here, or wherever you get your podcasts. /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/35047915

Banking Trends to Watch in 2025 01/15/2025

Banking Trends to Watch in 2025 A new year brings many new opportunities, but also some uncertainty. In this episode, host Madison Caplinger discusses the issues and trends community bankers should consider in 2025 with CEO and president Derek Hetherington, and sales manager and account executive Zac Bodenheimer. /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/34849940

Participation Loans, and How They Can Help Your Loan Portfolio 10/23/2024

Participation Loans, and How They Can Help Your Loan Portfolio Changes in interest rates, regulations, and consumer preferences can make community bank lending a challenge. One tool to manage a bank’s loan portfolio is to utilize participation loans—something with which ICBB is well acquainted and ready to help. In this episode, host Madison Caplinger discusses participation lending with chief lending officer Brandon Feltner; correspondent loan officer Paul Loxley; and loan operations manager Beth Soard. Helpful Links: Contact Brandon: Contact Paul: Contact Beth: Participation Lending with ICBB: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/33513222

Q3 Market Update 10/09/2024

Q3 Market Update In this Q3 market update episode, host Madison Caplinger discusses recent interest rate moves by the Federal Reserve, upcoming regulatory changes, and more with ICBB CFO Eli Barber, chief lending officer Brandon Feltner, and Scott Kimel from FNBB Capital Markets. Helpful Links: Contact Scott Kimel: ICBB Participation Loans: Contact Brandon Feltner: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/33375437

Community Bank Legislative Update 09/25/2024

Community Bank Legislative Update In light of the upcoming presidential election, policy is a hot topic in the news and in the minds of bankers. Part of the value our state bankers’ associations provide is legislative advocacy. In this episode, ICBB CEO Derek Hetherington and Ballard Cassady, CEO of the Kentucky Bankers Association, discuss upcoming legislation that will affect community banks in Kentucky and nationwide. Helpful Links Kentucky Bankers’ Association: Follow Ballard on LinkedIn: Follow Derek on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/33185862

Developing an AI Policy at Your Bank 09/12/2024

Developing an AI Policy at Your Bank The use of AI is on the rise across industries, and community bankers must decide if and how they are going to incorporate it into their operations. But how do they ensure safety and compliance in all its uses? In this episode, host Madison Caplinger discusses with Milton Bartley, CEO of ImageQuest, how to develop an AI Policy at your bank. Helpful Links: Register for BOOM: Follow Milton on LinkedIn: Follow ImageQuest on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/32989652

SWAPs: A Community Bank’s Guide 08/14/2024

SWAPs: A Community Bank’s Guide Interest rate SWAPs are a loan pricing tool often used by large financial institutions to manage their interest rate risk and offer customers long-term, fixed rate loans. But how do they work, and what opportunities do they represent for community banks? Madison discusses these questions with CEO Derek Hetherington and CFO Eli Barber. Helpful Links Contact Derek: Contact Eli: Follow Derek on LinkedIn: Follow Eli on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/32557312

Q2 Market Update 07/24/2024

Q2 Market Update In this quarterly market update episode, Eli Barber, chief finance officer at ICBB; Brandon Feltner, chief lending officer at ICBB; and Scott Kimel from FNBB Capital Markets discuss the state of community banking, the economy, and capital markets, as well as recurring issues like the interest rate environment, liquidity, and inflation trends. Contact Brandon Feltner: Follow Brandon on LinkedIn: Contact Eli Barber: Follow Eli on LinkedIn: Follow Scott on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/32242227

New FDIC Logo Rules and Other Compliance Concerns 07/10/2024

New FDIC Logo Rules and Other Compliance Concerns Community bankers consistently name changing regulatory requirements as a top challenge in today’s climate. Managing compliance risk can be an expensive and difficult component of the life of a community bank. In this episode, host Madison Caplinger engages Charles LeFevre, principal consultant at Stanford Hill, instructor at the ABA’s Bank Marketing school, and sought-after speaker on compliance topics on upcoming regulatory changes such as new FDIC logo regulations, consumer protection legislation, and enhanced requirements for operational and financial resilience. Helpful Links Follow Charles on LinkedIn: Visit Charles’ Website: FDIC Logo Update Press Release: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/32063292

Protecting Customers from Fraud in the Age of AI 06/26/2024

Protecting Customers from Fraud in the Age of AI Fraud attempts are on the rise, with consumers reportedly losing more than $10 billion to fraud in 2023. Artificial intelligence can make these attempts more sophisticated and harder to identify. So how can community bankers protect their customers from the devastating effects of fraud? Listen as host Madison Caplinger and Scott Augenbaum, retired FBI agent, cybersecurity trainer, public speaker, and author of The Secret to Cybersecurity, discuss fraud in the age of AI, cybercrime, and how bankers can protect their customers. Helpful Links Connect with Scott on LinkedIn for a FREE copy of The Secret to Cybersecurity: Visit Scott’s Website: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/31880717

Preserving Community Banking: the 50th Anniversary of the CBAO 06/12/2024

Preserving Community Banking: the 50th Anniversary of the CBAO The mission of ICBB has always been to protect, promote, and support the community banking model. The Community Bankers Association of Ohio has a similar mission, and they just celebrated their 50th anniversary. To celebrate with them, Madison Caplinger and Derek Hetherington to discuss with Aza Bittinger, president of the CBAO, the evolution of the CBAO, its goals and future, and the state of community banking. Helpful Links Learn more about the CBAO: Visit ohio.bank: Follow Aza on LinkedIn: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/31651222

Building Tomorrow's Lenders | LIVE from 2024 Annual Credit Conference 05/22/2024

Building Tomorrow's Lenders | LIVE from 2024 Annual Credit Conference This episode comes live from our 2024 annual credit conference on May 9, 2024. How can we build tomorrow’s lenders and preserve the future of community banking? Host Madison Caplinger discusses this topic with a panel including Maggie Abney, director of Eastern Kentucky University’s Evans Banking and Financial Services program; Jamie Beaulieu, senior vice president of executive education for the ABA; and ICBB Chief Human Resource Officer Britney Leach. Helpful Links Follow Maggie on LinkedIn: Follow Jamie on LinkedIn: Follow Britney on LinkedIn: EKU Banking & Financial Services Program: ABA Training & Events: /episode/index/show/6c04d48e-3f94-437e-b151-2a7438b0f3ee/id/31336562

The Correspondent - Banking Podcast from ICBB

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