Find Flow
Forward-facing IT organizations need more. Workflows that work. Integrations that align effortlessly. Data that delivers in real-time. Learn how IT Operations leaders who live in the belly of the beast make sense of IT service management, IT operations management, and AIOps, leveraging transformational technologies like ServiceNow, Splunk, Dynatrace, and BigPanda. The Find Flow Podcast is hosted by Sean McDermott, a member of the Forbes Tech Council and 35-year veteran of the IT operations space.
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Who will pioneer next-gen AI Algorithms? (And what will they do...)
02/10/2023
Who will pioneer next-gen AI Algorithms? (And what will they do...)
Host: Sean McDermott Guest speaker: Phil Tee, CEO of Moogsoft This week in Find Flow Podcast: A lot has happened in the last few years, and AIOps hasn’t skipped out on these changes. With people collectively shifting to remote work environments, we’ve shifted from centralized IT to application-based operations based on providing one thing: availability. We’re in the midst of an evolution in AIOps as lifestyle and work style morph. Sean talks about it all with Phil Tee, CEO of Moogsoft, who maintains that the vendors that pioneer the next generation of AI algorithms are the ones that will thrive. Find out more about Moogsoft: Find out more about Windward: www.windward.com
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Where to start with AIOps?
02/03/2023
Where to start with AIOps?
Host: Sean McDermott Guest speaker: Leslie Minnix-Wolfe from ScienceLogic This week in Find Flow Podcast: Many IT leaders would agree that AIOps is no longer a “nice to have” strategy, but a necessity as data points balloon in the IT environment. Today’s IT teams cannot keep up with the complexity, and AIOps is a viable strategy to get ahead of the curve. The larger question that we’re tackling in this Find Flow Podcast is which AIOps use case to start with? In this episode, Sean interviewed Leslie Minnix-Wolfe, VP of Product Marketing at ScienceLogic on the question that many IT leaders ask: Where do I start my AIOps Journey? Find out more about ScienceLogic: Find out more about Windward: www.windward.com
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How to Teach Legacy IT Tools New Tricks
01/19/2023
How to Teach Legacy IT Tools New Tricks
Host: Sean McDermott Guest speaker: Russel Wilkinson from Dynatrace In the Find Flow Podcast this week: Sean had Russell Wilkinson, Partner Engineering Manager at Dynatrace, on to discuss an often glossed over topic in AIOps - legacy system monitoring and optimization. While it’s possible for large enterprises to adopt new technologies, applications, and processes fairly easily, this is not the case for all companies. For some it’s a matter of budget and for others it’s that the effort to migrate to the cloud is not feasible. In order to stay relevant in the current digital economy, AIOps is a viable solution to keep legacy systems relevant. Find out more about Dynatrace: www.dynatrace.com Find out more about Windward: www.windward.com
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What is "Frictionless" AIOps?
01/13/2023
What is "Frictionless" AIOps?
Host: Sean McDermott Guest speakers: Bhaskar Krishnamsetty & Tejo Prayaga from CloudFabrix This week in Find Flow Podcast: The dialogue around AIOps integrations has shifted drastically just in the last two years. Previously, vendor conversations revolved around explaining the benefits and value of AIOps to prospective investors. Now, people believe the story, but they want to know how to make the AIOps story a reality. The prevailing question now is: ‘How do we get to frictionless AIOps?’ Bhaskar Krishnamsetty and Tejo Prayaga from CloudFabrix joined Sean on Find Flow to dissect these shifts in the AIOps dialogue and what they mean down the road. Find out more about CloudFabrix: Find out more about Windward: www.windward.com
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AIOps: Getting Beyond a Buzzword Requires THIS...
01/06/2023
AIOps: Getting Beyond a Buzzword Requires THIS...
Host: Sean McDermott Guest speaker: Christian Malone from ServiceNow This week on Find Flow Podcast: We are honored to hand the mic over to Christian Malone, Principal Solutions Architect at ServiceNow. He points out that AIOps has become a buzzword in the industry, and about 58% of IT pros agree with him. Without a clear definition, we can’t unlock its full potential to transform business processes. The real value of AIOps is its ability to free people for higher pursuits - like putting data scientists to work creating business opportunities, not chasing the cause of a random anomaly. This week, join Sean and Christian as they discuss taking AIOps from buzzword to business game changer. Find out more about ServiceNow: www.servicenow.com Find out more about Windward: www.windward.com
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Governance in the ServiceNow World
12/15/2022
Governance in the ServiceNow World
Sean is joined by Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow.Together, they cover:What is “governance” and why is it so important?The biggest challenges to implementing a successful governance program, How the ServiceNow ecosystem supports clients, and what metrics to measure when it comes to governance.Learn more about Windward: Connect with Jonathan:
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The Top 10 AIOps Platforms
12/09/2022
The Top 10 AIOps Platforms
Get insights into the latest tech developments around automation and AI. This week, we’re talking about: - The Top 10 AIOps Platforms - 6 Misconceptions about AIOps, Explained - The Road to AIOps for Intelligent Workflows
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Vulnerability Management: A Programmatic Approach
12/01/2022
Vulnerability Management: A Programmatic Approach
Sean is joined by Dan Williams from Windward Consulting to cover all the aspects of vulnerability management. Sean and Dan cover: The process of detection/isolation/resolution/action/analytics Why it is worth it to bring in a third party to help look at your landscape Are some risks acceptable? A deep dive into the programmatic approach More info: Windward.com
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All Things Process Mining
11/24/2022
All Things Process Mining
Sean is joined by Dan Grady. Dan is the Product Manager for In-Platform Process Mining at ServiceNow. Dan has over 25 years of experience primarily in the AI, ML, and Analytics space, working for ServiceNow for the past six years and Information Builders for 17 years before that. Sean and Dan cover: Process Mining, how it relates to IT Service Reliability, and a use case exploring Process Mining. For more information:
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Bring your IT ecosystem into focus | PLUS: IoT for Performance Monitoring
11/18/2022
Bring your IT ecosystem into focus | PLUS: IoT for Performance Monitoring
IT data keeps expanding infinitely, like the universe. It can be overwhelming. Thankfully, AIOps capabilities offer a telescopic lens into observing and monitoring the IT expanse. Sean and Bill talk about improving observability systems in this week’s AIOps Evolution Weekly. This week, we’re talking about: - How to improve your observability systems 🎙️ Interview: Siemens Exec on how IoT enhances performance monitoring 😮💨 Give your data room to breathe: 4 steps to get started with AIOps
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CX and Conversational AI
11/10/2022
CX and Conversational AI
According to Zendesk, by 2022 about 90% of customer service requests will be handled by AI-enabled service desks. Conversational AI could be a game-changer not only for operational efficiency, but for better customer experience. Check out the episode for the full discussion. This week, we’re talking about: 🤖 How AI will transform IT service management 🤗 Re-Humanizing / Re-Energizing Conversations Using AI ☎️ The Rise of AI in the Call Center Industry
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AIOps Market Watch - $644B by 2030
11/04/2022
AIOps Market Watch - $644B by 2030
Sean and Bill share actionable tips and discuss trends in Artificial Intelligence for IT Operations and automation. This week, we’re talking about: Coming soon: Automation, integration & data correlation advancements Enterprise NetOps teams see big gains from AIOps AIOps Market Projections - $644B by 2030
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Overcome Roadblocks to AIOps
10/28/2022
Overcome Roadblocks to AIOps
Most IT leaders know the value of AIOps investments, but what about the C-suite? Tune in as Sean and Bill discuss how to get past the common roadblocks to AIOps innovation in an enterprise. This week, we’re talking about: A clear path to innovation. IT leaders see the vision of AIOps. Here’s how to make it reality. Unlock the full capacity of AIOps. A new approach to organizational data management brings even bigger efficiency gains.
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The Key To Unlocking DevOps Potential
10/21/2022
The Key To Unlocking DevOps Potential
This week Sean and Bill are discussing how AIOps helps IT leaders unlock the potential for enterprise-wide digital transformation. This week, we’re talking about: DevOps - Releasing code into an environment reliably (2 of 2 Part Series) AIOps Done Right: Delivery Automation for DevOps and SREs Unlocking Digital Transformation: AIOps, a Key Enabler for DevOps
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From Buzzword to Business Game changer - What’s next in AIOps?
10/06/2022
From Buzzword to Business Game changer - What’s next in AIOps?
This week Sean interviews Christian Malone, a Principal Solutions Architect at ServiceNow. There is no doubt that AIOps trends are on the rise; one of the biggest complaints from Sean and Christian was that AIOps has become a ‘buzzword’. It’s important to keep the integrity of AIOps by not letting it become a generic term. That means understanding its specific use cases as well as how it can become a business game changer by freeing up IT teams and data scientists for higher value pursuits.
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The Ins and Outs of SLIs and SLOs
10/03/2022
The Ins and Outs of SLIs and SLOs
This week, our host Sean is sitting down with Chris Schroeder of App47 to talk about Service Level Indicators (SLIs), Service Level Objectives (SLOs) and discuss their potential impact on your organization's ability to invest in innovation. How do you structure an SLO? What are the standard conventions? And how do you build a dashboard that helps you find the capacity to prioritize innovation and transformation by reducing the volume of issues and incidents?
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The Future of AI Hardware & Data Center Architecture
09/22/2022
The Future of AI Hardware & Data Center Architecture
This week, we shift gears from software to the world of hardware, chips, CPUs, GPUs, and even IPUs or DPUs. As computing moves from the data center to the edge (and back again, in the case of federated learning), the drive to balance the 3 Ps - Power, Performance & Price - is driving innovation and new ways of thinking about data center architecture. Our guest, Steve Leibson, leads us on a deep-dive into where the future of AI-enabled chips are headed, as well as how the internet of things (IoT) is going to force data centers to rethink conventional wisdom. - Forbes article: https://www.forbes.com/sites/tiriasresearch/2022/08/29/is-untether-ais-speedai240-boqueria-inferencing-chip-the-one/?sh=328d83e530fb - Steve Leibson on LinkedIn: https://www.linkedin.com/in/steveleibson/
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Don't Just Manage Logstream Data - Leverage It
09/15/2022
Don't Just Manage Logstream Data - Leverage It
Our guest Ed Bailey, Staff Senior Technical Evangelist at Cribl has a lot to say about logstream management: The challenges, the risks, and the opportunities. In this discussion, host Sean McDermott and Ed break down real-world use cases to show how the right log management practices and tools can create huge organizational benefits - from business intelligence to operational efficiencies to improved risk management.
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Transforming Data with CSDM
09/09/2022
Transforming Data with CSDM
In this week's episode, host Sean McDermott and guest David Deal discuss CSDM. They cover why it’s critical to your ServiceNow implementation, both for roll-out and how you support it in the future. As an IT organization, the most important thing you provide to your business is trusted data. A standard set of data models helps ensure the framework that no matter where the data is being sourced from, it will go to the right place in the CMDB. It can touch all parts of your business, and every module of your ServiceNow implementation. - What are the "crawl, walk, run" steps in migrating to CSDM? - How does the CSDM protect your data in critical "pivot moments" regardless of use case? - How do workflow dependencies, integrations, and automation rely on having a standard data model? Sean and David discuss all this and more in this informative conversation.
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All Things Site Reliability Engineering (SRE)
08/26/2022
All Things Site Reliability Engineering (SRE)
This week, Sean sat down with Emily Arnott of Blameless, who is making it her mission to spread “the Gospel of SRE.” Their discussion covered the philosophy underpinning Site Reliability Engineering, its origins in the world of manufacturing, and a few detailed scenarios for how this approach plays out in real-world incident response teams. 🔍 How does an approach that bakes operational wisdom into the development and release process from the beginning change things for teams? 🔍 What is the typical structure of an SRE team, and the incident command role? (And how is it similar to a military training team?) 🔍 How does an SRE approach differ, when “the bodies hit the floor” and the team needs to rapidly triage incidents? 🔍 How is the evolving language and taxonomy around SRE changing our paradigms for how we think about incident response? Emily on LinkedIn: Blameless: For further reading: 👁️🗨️ So you Want an SRE Tool. Do you Build, Buy, or Open Source?: 👁️🗨️ SRE: From Theory to Practice | What's difficult about incident command: 👁️🗨️ DevOps & SRE Words Matter: How Our Language has Evolved: 👁️🗨️ SRECon presentation:
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Is Site Reliability Engineering (SRE) the Next Evolution of DevOps?
08/19/2022
Is Site Reliability Engineering (SRE) the Next Evolution of DevOps?
This week, host Sean McDermott is speaking with Eveline Oehrlich, Industry Analyst and Chief Research Officer at the DevOps Institute. Eveline is an industry analyst, author, speaker and business advisor focused on digital transformation. They discuss the emerging topic of Site Reliability Engineering, or SRE, and challenges relative to the broad adoption of DevOps. Has site reliability become the next natural extension of DevOps? Operations always lags behind engineering in a "build and ship" world. Can SRE get these two organizations collaborating from the outset, on both processes and outcomes? Join us for this deep-dive into the future of technology.
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Tackling Data Challenges at the Edge (and Beyond)
08/11/2022
Tackling Data Challenges at the Edge (and Beyond)
This week, we're talking with Shailesh Manjrekar from CloudFabrix about tackling the challenges of data management. As IT Ops teams struggle to manage the deluge of data from the cloud, there's a tsunami on the horizon: edge computing and the Internet of Things (IoT). As apps move to the edge, the data disconnect between DevOps (the people responsible for application performance) and ITOps (the people responsible for monitoring and observability) just keeps growing. So how do organizations bridge that gap, before it causes a critical business impact? Sean and Shailesh discuss three critical challenges to data utilization: - Proliferation of both VOLUME and TYPES of data - The critical skills shortage in data expertise - Missing, incomplete, and siloed data Experts estimate the edge will generate even more data than the cloud. So how are technology teams expected to keep up? Automated data enrichment capable of funneling the right data to the right people, and self-serve tools that enable non-Data Scientists to build-their-own contextual dashboards. CloudFabrix is doing some exciting things in this arena, so be sure to check out this intriguing, future-facing discussion.
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Observability and AI Ops
08/05/2022
Observability and AI Ops
Sean McDermott is joined by Travis Greene from Micro Focus to cover an array of topics including: ITOM - what is currently top of mind with customers? (IT Service Management and the desire to improve user experience, Infrastructure response, and Cloud Management) What does it mean to focus on service reliability? (Demanding more observability data//insight into applications) The affects of automating tier 1 operations, and how transparency and trust comes into play with AI Ops. Travis and Sean have a spirited conversation to close out the podcast regarding how Observability and AI Ops are viewed.
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The Path to Pipeline Automation
07/29/2022
The Path to Pipeline Automation
This week, we’re talking about navigating big, transformational changes through the lens of an enterprise IT Ops team, with guest Andy Mann, CTO of video platform Qumu. So how is the role of IT ops shifting as organizations continue to pivot to the cloud? What was once a “behind the scenes” function is now often the face of the company to customers. When customers have a problem, they don’t care who your distribution platform is - they want answers. DevOps and IT Ops need to work closely to ensure that fixes get rolled out fast. Sean and Andy discuss the elements - from executive leadership buy-in to a total process overhaul to building observability into the product - that are vital to supporting that kind of paradigm shift. Find more about Windward: https://www.windward.com Find more about Qumu: https://www.qumu.com
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AI Ops is the Signal
07/22/2022
AI Ops is the Signal
How do we turn excitement into action? This week’s episode offers great advice, from host Sean McDermott and guest, Adam Blau, Sr. Director of Product Marketing at BigPanda. In this episode, Sean and Adam: (17:38) Discuss two impressive case studies. One that reduced MTTR from 20 minutes to 2 minutes, and the other that used automated remediation to reduce average monthly incident tickets from 5500 to 500. (05:32) Look at how AIOps can empower IT teams to change the narrative around how IT operations management supports organizational growth. (12:35) Describe how “explainable AI” enables teams to show the “what, why and how” of event correlation, so organizations can feel confident about how AI is being deployed. Consider where ownership of service availability and application uptime is headed (it may not be where you think!) Go-to-market strategy lives at the intersection of product, marketing and sales. As a data and technology business professional with experience at SaaS/PaaS B2B companies, Adam brings 12+ years of success to solve real problems that drive hypergrowth and organizations forward. His insights into what make a successful SaaS product - and what makes BigPanda special - can help IT Leaders better understand how to assess and prioritize their IT stack investments. Visit Windward Consulting: https://www.windward.com Learn More About BigPanda: https://www.bigpanda.io/
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All Things Data
07/15/2022
All Things Data
Host Sean McDermott is joined by Cribl's Senior Director of Market Strategy Nick Heudecker. Sean and Nick discuss how to use data more effectively to better understand customers, improve company performance, create data-led teams and businesses and build teams to deliver data products across enterprises. Find out more about Windward: windward.com Find out more about Cribl: Cribl.io
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The Digital Experience
07/08/2022
The Digital Experience
Host Sean McDermott and Guest Charles Araujo take you through what a true digital transformation means, with a look at the transformation of the nature of the customer experience and enterprise value.
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The Digital Transformation
07/01/2022
The Digital Transformation
Host Sean McDermott takes you through the changes in digital transformation with an author on that very subject: Isaac Sacolick. Sean and Isaac Discus: New investments, SaaS, Adding technology, AIOps monitoring, AIOps automation in IT Ops, How to move into more orchestration automation
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Comparing apples to oranges in AIOps … | Special Guest BigPanda
06/24/2022
Comparing apples to oranges in AIOps … | Special Guest BigPanda
In a market where everyone is peddling AIOps, IT leaders often end up staring at a mixed bag of fruits claiming to be AIOps. In the end, it’s a “melon market” - with tools that may offer AI/ML features, but don’t fulfill the promise of pulling data from all available sources and correlating it in a useful way. So, what are the current differentiators in AIOps tools - and which ones are driving the MOST excitement? What does “domain agnostic AIOps” really mean? In this episode, Sean got the chance to discuss this question with BigPanda’s Bryan Dell, Chief Financial Officer, and Mohan Kompella, Product Marketing Lead.
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The Past, Present and Future of AIOps
06/17/2022
The Past, Present and Future of AIOps
Sean McDermott of the Find Flow podcast, brought to you by Windward, interviews guest speakers from Zenoss: Trent Fitz, chief marketing officer, and Ani Gujrathi, chief technology officer. In this insightful episode, they dive into how AIOps has evolved and continues to evolve. We’ve come a long way from Gen 1 AIOps, which was based mainly on event correlation. In just a few years, we’ve come a long way from Generation 1 AIOps, and Generation 2 AIOps platforms have made huge strides in providing faster, more accurate insights. They have proven that it is possible to achieve what most believed to be impossible - automating root-cause analysis in massive, complex IT environments.. Listen to this episode to discover what is next in the AIOps evolution and the role Zenoss will play. Discover more about Zenoss: Find out more about Windward:
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