The Experience is the Point

The Experience Is The Point™ is the podcast where psychology, hospitality, and real-world leadership crash into everyday life. Host Ascendra Donald, experience strategist and founder of MDA, breaks down what it really takes to create environments where people feel seen, supported, and valued—whether you lead properties, teams, classrooms, or communities. Each episode blends cultural moments, story-driven insights, and actionable strategies you can actually implement. From the energy in your group chats to the tension in your maintenance requests, we explore how human emotion shapes trust, loyalty, and behavior—and how you can design experiences that work on purpose, not by accident. If you want to elevate your service, strengthen your systems, and learn the psychology of unforgettable experiences…you’re in the right place. Because at the end of the day, the experience is always the point.