Dental Decoders
Welcome to 'Dental Decoders', the podcast where we crack the code on the complexities of dental operations and revenue cycle management (RCM). Hosted by Brittany Rogars and Rebecca Herring, this show is a treasure trove for dental professionals seeking to elevate their practice and enhance their expertise. Each episode of 'Dental Decoders' delves deep into the intricacies of the dental industry. From insightful interviews with seasoned experts to solo episodes packed with actionable advice, we cover it all. Our mini-episodes focus on specific areas of expertise, offering concise, targeted guidance. Whether you're a seasoned dentist, a new practice manager, or anyone passionate about dental operations, 'Dental Decoders' is your go-to resource. We dissect the latest trends, discuss innovative solutions to common challenges, and share experiences to help you navigate the ever-evolving world of dental healthcare. Join us as we decode the secrets of success in dental practice management and help you build a more efficient, inclusive, and prosperous practice. New episodes drop every Monday, providing the perfect start to your week with a dose of dental wisdom and motivation. Connect with us at the following links: SkfPracticeSolutions.com Facebook.com/dentaldecoders Tiktok.com/@dentaldecoders Pinterest.com/brittanyrogars/ Youtube.com/@dentaldecoderspc
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Top 5 Lessons from a Year of Podcasting
01/06/2025
Top 5 Lessons from a Year of Podcasting
Brief Summary of Show: In this special solo episode of Dental Decoders, Brittany and Rebecca celebrate the one-year anniversary of the podcast! Reflecting on a year of incredible conversations, they dive into their top five favorite interviews and the key takeaways from those episodes. From mastering HR changes to insights into coding and AI-driven automation, this episode is packed with memorable moments, actionable advice, and lots of laughs. The hosts also share their personal reflections on podcasting, their most significant lessons as hosts, and how the show has grown into a space for authentic connections and invaluable learning. We Talk About: 00:00 - Introduction and Reflections on One Year of Podcasting 03:45 - Kara Kelly’s HR Wisdom and Staying Ahead of Legislative Changes 11:10 - Insights from Jayna San on NLP and Communication Styles 18:50 - Team Collaboration and Scheduling Tips with Lois Banta 25:32 - SEO and Marketing Secrets with Zeke Damowski 32:05 - AI Automation in Dentistry with Connor Ludlow 38:12 - ADA Coding Tips and Tricks with Greg Grobmeier 44:30 - Burnout Recovery and Mindset Strategies with Laura Schwint 50:15 - Hiring Associates 101 with Dr. Paul Goodman 56:00 - Navigating Insurance Challenges with Colleen Huff 01:02:30 - Work-Life Balance for Dentist Moms with Dr. Grace Yum Connect With Us: Instagram: TikTok: Facebook: Website: Join the Conversation: What were your favorite episodes or key takeaways from Dental Decoders this year? Is there a topic or guest you'd love to hear on the podcast? Connect with us on social media and let us know! Here’s to another year of decoding dental secrets together! 🎉
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Secrets of Successful Dental Transitions and Acquisitions with Kim McCleskey
12/30/2024
Secrets of Successful Dental Transitions and Acquisitions with Kim McCleskey
Brief summary of show: In the ever-evolving world of dentistry, understanding the complexities of practice transitions can be crucial for securing your future. What are the best strategies for expanding or selling a dental practice? How do DSOs impact your career decisions? In this episode of Dental Decoder's podcast, Rebecca and I are joined by Kim McCleskey, a seasoned professional in the dental industry with over 35 years of experience. Kim shares her extensive journey, starting from managing dental practices to establishing her consulting company, True North, and her ongoing role at Professional Transition Strategies (PTS). She discusses the dynamics of selling and acquiring dental practices, the pros and cons of DeNovo versus acquisitions, the impact of DSOs, and the importance of having an advisor. Kim emphasizes the value of being of service in the industry, providing insightful advice for both sellers and buyers. Kim also shares her unique perspective on the critical aspects of dental practice transitions and highlights the significance of mentorship, ethical practices, and strategic planning for success in the dental field. We talk about: 00:00 Introduction 00:51 Kim McCleskey’s Journey in Dentistry 02:23 Starting True North and Merging with Avidas Group 06:15 DeNovo vs. Acquisition: Kim's Perspective 08:37 Advice for New Dentists and DSOs 12:13 The Importance of Advisors 15:50 Selling a Dental Practice: Process and Tips 21:10 How to Connect with Kim 22:17 Decoding Moment: Be of Service 22:54 Conclusion and Future Topics Connect with Kim LinkedIn: Facebook: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Balancing Dentistry and Motherhood with Dr. Grace Yum
12/23/2024
Balancing Dentistry and Motherhood with Dr. Grace Yum
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Dr. Grace Yum, a board-certified pediatric dentist and founder of Mommy Dentist in Business. Dr. Grace shares her journey in the dental industry from a young age, reflecting on her extensive experience and passion for dentistry. The conversation delves into the challenges of balancing professional life with motherhood and how the Mommy Dentist in Business group, founded in 2017, provides a supportive community for moms in the dental field. Dr. Grace discusses the importance of delegating tasks at home to maintain work-life balance, emphasizing the need for support systems. The episode also highlights Dr. Grace’s books, which offer inspiration and advice for women in dentistry. Listeners will gain valuable insights into managing career and personal life effectively while dreaming big and planning for the future. We talk about: 00:00 Intro 02:42 The Birth of Mommy Dentist in Business 11:25 Work-Life Balance Tips 20:04 Books and Resources 23:01 Dr. Grace's Decoding Moment and Closing Remarks Connect with Dr. Grace Yum Facebook: Instagram: Personal Instagram: Books: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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A Maverick Mindset: Embracing Change in Dentistry with Laura Schwindt and Karen Tindall
12/16/2024
A Maverick Mindset: Embracing Change in Dentistry with Laura Schwindt and Karen Tindall
Brief summary of show: In this episode of Dental Decoder's podcast, Rebecca is flying solo and is joined by Drs. Karen Tindall and Laura Schwindt, dentists and life coaches, who lead The Mint Door. Together, they enhance dental practices with their Mint Method Formula and Practice Wellness Programs, showcasing the transformative power of total well-being for success. They share their background stories and the journey of how they connected through a mutual mentor. The episode delves into their experiences as dentists, their transition into life coaching, and the formation of The Mint Door—a platform designed to support individuals in the dental industry through holistic well-being and performance. The discussion includes the importance of heart-centered business decisions, their unique Maverick Mindset workshops, and their holistic approach to tackling burnout and improving overall well-being in dental practices. The episode concludes with personal anecdotes from both Laura and Karen, highlighting pivotal decoding moments in their careers. We talk about: 00:00 Intro 01:39 The Story Behind the Mint Door 07:56 Friendship First, Business Second 14:53 The Maverick Mindset 20:57 Decoding Moments 24:50 Conclusion and Farewell Connect with Laura and Karen Instagram: YouTube: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Mastering Conversations and The Art of Communication with Katherine Eitel Belt
12/09/2024
Mastering Conversations and The Art of Communication with Katherine Eitel Belt
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Katherine Eitel Belt, the powerhouse behind LionSpeak, a company specializing in communication coaching. Katherine shares her journey from dental assistant to practice management consultant, ultimately focusing on helping teams communicate authentically and effectively. The discussion highlights key aspects of patient-facing, team-facing, and audience-facing communications. Katherine offers invaluable advice for handling difficult conversations and emphasizes the significance of maintaining high standards while fostering strong relationships. The episode also explores the broader societal impact of effective communication, especially in turbulent times. We talk about: 00:00 Intro 03:00 Engaging Staff Meetings 03:42 Team Communication Tips 06:16 Handling Difficult Conversations 09:38 Generational Differences in the Workforce 11:48 Leadership and Coaching Skills 18:59 Navigating Challenges and COVID-19 21:07 Resources and Contact Information 23:38 Signature Question and Conclusion Connect with Katherine Facebook: LinkedIn: X: YouTube: Pinterest: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Hiring Associates and Building Communities in Dentistry with Dr. Paul Goodman
12/02/2024
Hiring Associates and Building Communities in Dentistry with Dr. Paul Goodman
Brief summary of show: In this episode of Dental Decoder's podcast, Rebecca and I sit down with the renowned Dr. Paul Goodman. Dr. Goodman shares his journey from aspiring NBA player to successful dental practice owner and founder of 'Dental Nachos.' He discusses the innovative structure of his dental practices, emphasizing the importance of a dedicated hygiene center. The conversation extends into his other venture, 'Dennis Job Connect,' likened to a matchmaking service for dental professionals. Dr. Goodman also provides insights on hiring associate dentists, stressing the importance of early planning, understanding clinical experience, and the significance of energy management in patient communication. We talk about: 00:00 Intro 03:09 Innovative Hygiene Center Concept 03:31 Dental Nachos: Building a Community 04:01 Dennis Job Connect: Connecting Dentists and Associates 08:31 Challenges and Strategies in Hiring Associates 14:41 When to Bring on an Associate 20:56 The Importance of Energy Management 21:30 Decoding Moments and Final Thoughts Connect with Dr. Paul Goodman Facebook: LinkedIn: X: YouTube: Instagram: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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How to Master the Art of Delegation in Dental Operations with Ashlee Hirschfeld
11/25/2024
How to Master the Art of Delegation in Dental Operations with Ashlee Hirschfeld
Brief summary of show: In this episode of Dental Decoder's podcast, Rebecca and I welcome Ashlee Hirschfeld from the Dental Success Companies. Ashlee shares insights into her journey from starting as Dr. Mark Costas' personal assistant to becoming the COO at Dental Success Network. She discusses the various services provided by Dental Success Companies, including peer-to-peer coaching, vendor discounts, continuing education, and the newly launched Talk Space initiative for mental health support. Ashlee also elaborates on her side gig helping dental offices find the right personal, executive, and administrative assistants to enhance practice efficiency. The conversation also covers practical delegation tips, the use of technology like ChatGPT for efficiency, and personal anecdotes on overcoming challenges in the dental practice setting. We talk about: 00:00 Intro 01:10 The Role of Dental Success Companies 01:49 Ashlee’s Journey and GSD Queen 02:06 Personal Assistant Program 08:43 Delegation Tips for Dentists 15:30 Leveraging Technology and Tools 18:23 Ashlee’s Decoding Moment Connect with Ashlee Facebook: Instagram: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Digitizing Your Dental SOPs with Joe Chickerillo
11/18/2024
Digitizing Your Dental SOPs with Joe Chickerillo
Brief summary of show: In this episode of Dental Decoder's podcast, we are joined by Joe Chickerillo from My Dental SOP, a unique platform that digitizes standard operating procedures (SOPs) in the dental space. Joe discusses his background in technology and the dental industry, and explains how My Dental SOP helps dental practices streamline onboarding and training processes, ensuring consistency and efficiency. From addressing the high turnover problem in dentistry to supporting new and existing practices, Joe shares insights on the benefits of having a standardized SOP system. He also offers practical advice for practices looking to adopt or improve their SOPs, and highlights a special discount for listeners interested in trying out My Dental SOP. This episode is a must-listen for anyone looking to enhance their practice's operational efficiency. We talk about: 00:00 Intro 00:42 Joe Ciccarillo's Background and My Dental SOP Overview 02:06 The Importance of SOPs in Dentistry 03:43 Challenges in Dental Onboarding and Training 07:38 Implementing My Dental SOP in Your Practice 09:03 Supporting Team Members and Ensuring Accountability 12:53 Digitizing and Customizing SOPs 15:20 Benefits for Startup Practices 20:38 Joe’s Decoding Moment Connect with Joe LinkedIn: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Secrets to Dental Insurance and Top Insurance Tips with Colleen Huff
11/11/2024
Secrets to Dental Insurance and Top Insurance Tips with Colleen Huff
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by co-host Rebecca and Colleen Huff, and together we delve into the intricacies of dental insurance management. Colleen, known as the 'Dental Insurance Coach,' brings 30 years of experience, sharing insights from her new book 'A Mouthful of Insurance' and her journey from MetLife to becoming a full-time coach and author. She discusses the importance of cross-training and insurance proficiency among dental teams to enhance patient care and financial efficiency. The episode also covers the critical need for dental offices to educate their staff on insurance basics, recent billing code changes, and the importance of thorough clinical notes and proper documentation to avoid claim denials. Interactive training methods, such as Dental Code Jeopardy, and staying updated through credible sources are highlighted. Colleen Huff emphasizes mentorship, continuous learning, and peer support, offering various ways to connect with her for further coaching and insights. We talk about: 00:00 Intro 02:14 The Evolution of Dental Insurance Practices 03:12 Insights from Colleen's Book: A Mouthful of Insurance 06:30 The Importance of Cross-Training in Dental Practices 09:45 Common Issues in Revenue Cycle Management 10:05 The Necessity of Clinical Notes for Insurance 11:55 Provider Manuals and Staying Updated 12:44 Staying Updated with Insurance Changes 14:38 The Importance of Reliable Sources 21:09 Decoding Success: Stubbornness and Mystery Solving Connect with Colleen Facebook: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Effective Marketing Solutions for Dental Practices with Gary Bird
11/04/2024
Effective Marketing Solutions for Dental Practices with Gary Bird
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Gary Bird, a seasoned dental marketing expert and host of the Dental Marketing Theory podcast. Gary dives into his journey in the dental marketing field and shares his agency's growth through strategic partnerships. This comprehensive discussion covers the challenges dental practices face, from the pre and post-COVID landscape to patient acquisition and operational issues. Learn about innovative solutions like employing virtual assistants to handle administrative tasks and alleviate staffing problems, thus boosting efficiency and reducing stress. Gary offers actionable advice on maintaining work-life balance by delegating tasks based on one's strengths and passions, and the importance of putting team and client needs first for business growth. Tune in for invaluable insights aimed at helping dental practices navigate today's unique hurdles and achieve sustainable success. We talk about: 00:00 Intro 03:27 Challenges in Dental Practices Post-COVID 04:58 Solutions for Dental Practice Growth 06:36 The Role of Virtual Assistants 10:05 Addressing Burnout in Dental Teams 13:22 Finding Joy in Sales and Marketing 15:00 Understanding Burnout and Finding Hope 16:04 Creating a Love-Hate List 16:39 Delegation and Perfectionism 19:33 Gary's Podcast and Resources 21:33 Decoding Moment: Putting Others First Connect with Gary Instagram: LinkedIn: Facebook: TikTok: YouTube: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Dental Practices: How Cre8Wise is Redefining Dental Operations with Samantha Jones
10/28/2024
Dental Practices: How Cre8Wise is Redefining Dental Operations with Samantha Jones
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Samantha Jones, a seasoned professional in the dental industry with 30 years of experience. Samantha shares her unexpected journey from aspiring journalist to a leader within dentistry, detailing how personal challenges redirected her career path. She speaks passionately about her software, Cre8Wise, which aims to simplify task management in dental practices by automating tasks and offering project management tools specifically designed for the industry. Samantha emphasizes the importance of communication and innovation within teams. She also highlights the personal and professional growth that comes from embracing one's authentic self, sharing her decoding moment where releasing the pressure of comparison allowed her to find true success. The episode focuses on pivoting careers, balancing work-family life, and creating practical solutions for dental practices. We talk about: 00:00 Intro 01:42 Overcoming Life's Challenges 03:42 Building a Career in Dentistry 05:47 Creating Cre8Wise Movement 06:55 Exploring Cre8Wise Software 17:52 Communication and Team Collaboration Connect with Samantha Instagram: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Crafting Effective Case Presentations with Briean Clark from Pivotal Solutions
10/21/2024
Crafting Effective Case Presentations with Briean Clark from Pivotal Solutions
Brief summary of show: In this episode of Dental Decoder's podcast, guest co-host Rebecca and I sit down with Briean Clark from Pivotal Solutions. Briean shares insights from her recent conference in Hershey, PA, where she discussed her journey and contributions to the dental industry. She explains her company's mission to provide innovative solutions and training to dental practices, highlighting the importance of transforming case presentations and patient interactions. Briean emphasizes the role of effective communication, the value of collecting deposits to secure appointments, and the necessity of teamwork in achieving high case acceptance rates. She also offers listeners tips, resources, and a glimpse into her own professional challenges and achievements in dentistry. We talk about: 00:00 Intro 00:55 Insights from the Hershey Conference 04:31 Briean’s Journey and Pivotal Solutions 09:55 Improving Case Acceptance in Dentistry 19:20 The Importance of Deposits and Reservations 27:45 Connecting with Brianne and Final Thoughts Connect with Briean Facebook: Book a call: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Revolutionizing Dental Practice Management with Flex Dental’s Jenny Bauer
10/14/2024
Revolutionizing Dental Practice Management with Flex Dental’s Jenny Bauer
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Jenny Bauer from Flex Dental for the third part of our series on the revolutionary dental practice management software, Flex Dental. Sponsored by Flex Dental, this episode delves into how the software integrates with Open Dental to streamline workflows, enhance patient communication, and boost case acceptance and payment collections. Jenny, with her extensive background in dental office management and training, discusses the Huddle feature, advanced patient lists, and insights provided by Flex Dental. Episode Sponsor: Flex Dental - https://go.flex.dental/dental-decoders We talk about: 00:00 Intro 03:12 Exploring Flex Dental's Huddle Feature 08:43 Diving into Flex Analytics 13:23 Advanced Patient List and Communication 18:28 Final Thoughts and Decoding Moment 20:07 Resources and Closing Remarks Connect with Jennie Facebook: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Healthy Dentists and Hygienists: Katrina Klein on Posture, Fitness, and Well-Being
10/07/2024
Healthy Dentists and Hygienists: Katrina Klein on Posture, Fitness, and Well-Being
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by guest co-host Rebecca, our special guest Katrina Klein, a registered dental hygienist with nearly 18 years of experience and a certified ergonomics assessment specialist. Katrina shares her journey in the dental field, her passion for ergonomics and fitness, and offers valuable insights on maintaining physical health and wellness in the dental profession. You will learn the importance of ergonomic practices, investing in proper equipment, and incorporating strength training and stretching into their routines to improve their professional longevity and quality of life. Katrina also discusses her business, ErgoFit Life, and the personalized ergonomic assessments she offers to help dental professionals work pain-free and efficiently. We talk about: 00:00 Intro 01:34 Ergonomics and Fitness Journey 04:33 Practical Ergonomic Tips 11:43 Investing in Ergonomics 16:55 Ergonomic Assessment Process 22:07 Decoding Moment and Conclusion Connect with Katrina Facebook Group: . Facebook Page: Instagram: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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The Integration of Open Dental and Flex Dental with Jennie Bauer
09/30/2024
The Integration of Open Dental and Flex Dental with Jennie Bauer
In this episode of Dental Decoder's podcast, I’m joined by Jenny Bauer from Flex Dental for part two of our three-part series. We discuss the integration of Flex Dental with Open Dental software, focusing on enhancing patient communication, workflow efficiency, case acceptance, and payment collections. Key topics include Flex Verifications for insurance, Flex Web Schedule for online appointments, and the comprehensive FlexPay options for treatment planning and payment management. With insights on the advantages of using Flex Dental, this episode is a valuable resource for dental practices looking to optimize their operations. Episode Sponsor: Flex Dental - https://go.flex.dental/dental-decoders We talk about: 00:00 Intro 02:14 The Origin of Flex Dental 02:58 First Impressions of Flex 04:11 Flex Verifications: Streamlining Insurance 09:45 Flex Web Schedule: Online Booking 16:25 FlexPay: Simplifying Payments 24:35 Wrap Up Connect with Jennie Facebook: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Secrets to Effective Scheduling and Team Collaboration with Lois Banta
09/23/2024
Secrets to Effective Scheduling and Team Collaboration with Lois Banta
Brief summary of show: In this episode of Dental Decoder's podcast, sponsored by Transformational Dental Coaching, Rebecca and I are joined by Lois Banta, a renowned consultant with over 25 years of experience in the dental industry. Lois discusses her journey in dentistry, the evolution of her consulting business, and the importance of creating effective, stress-free dental environments. She emphasizes the significance of communication skills, patient management, and the pitfalls of letting insurance dictate treatment decisions. Lois also shares about her innovative retreats like 'Collabricon' aimed at enhancing team collaboration and reducing workplace inefficiencies. Additionally, she shares valuable strategies for maintaining a full schedule through her book on effective scheduling. Lois's insights reveal the essence of passion in the dental profession and the importance of continually improving patient care and practice operations. Episode Sponsor: Transformational Dental Coaching - We talk about: 00:00 Intro 02:31 Lois Banta's Journey in Dentistry 06:02 The Importance of Passion in Dentistry 06:45 Lois Banta's Unique Retreats 08:35 Collabricon: A New Approach to Team Building 12:51 Effective Communication and Insurance Awareness 17:39 Secrets to Effective Scheduling Connect with Lois Instagram: Facebook: LinkedIn: Books: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Flex Dental with Jennie Bauer: Automation, Integration, and Practice Efficiency
09/16/2024
Flex Dental with Jennie Bauer: Automation, Integration, and Practice Efficiency
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Jennie Bauer from Flex Dental. Our discussion covers Flex Dental's integration with Open Dental software, its benefits in enhancing patient communication, streamlining workflows, boosting case acceptance, and increasing payment collections. Jennie shares her extensive experience in the dental industry, the inception and evolution of Flex Dental, and the significant features such as automation tools, patient engagement, customizable treatment plans, automated reviews, and more. The episode also highlights the user-friendly implementation process and valuable offers available to new users of Flex Dental. Episode Sponsor: Flex Dental - We talk about: 00:00 Intro 01:24 Meet Jennie Bauer from Flex Dental 02:28 Jennie's Background and Role at Flex 06:39 The History and Evolution of Flex Dental 09:41 Flex Dental's Automation Features 17:03 Review Requests and Feedback Management 21:21 Unscheduled Treatment Reminders 24:05 Conclusion and Special Offers Connect with Jennie Facebook: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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How to Lead Your Team to Win Together with Lynne Hester Leggett
09/09/2024
How to Lead Your Team to Win Together with Lynne Hester Leggett
Brief summary of show: In this episode of Dental Decoder's podcast, guest co-host Rebecca Herring and I are joined by the legendary Lynne Leggett, the founder of Victory Dental Management. Lynne Leggett, BS FAADOM is the founder and CEO of Victory Dental Management. With over 30 years of business experience, in addition to being a seasoned basketball coach, Lynne understands that having employees ≠ a team. Her passion is helping dental practices reach their full potential, increase their productivity and profitability while enabling them to deliver the best patient care and patient experience. She is a member of the Academy of Dental Management Consultants, Dental Entrepreneur Woman, National Speakers Association, Speaking Consulting Network, Women in DSO, AADOM Speaker Consultant Alliance, and a lifetime member and Fellow of AADOM. We discuss the ways coaching, rather than consulting, can revolutionize dental practices by emphasizing team building, enhancing operations, and reducing costs with virtual assistants. Lynne shares her extensive experience from different industries and the valuable lessons coaching has taught her. We also delve into combating burnout, building a cohesive team culture, and the importance of having a clear 'why' in driving success. Finally, Lynne sheds light on her book 'You Can't Coach Quit' and announces her upcoming speaking engagements, providing both actionable insights and motivating anecdotes for listeners. Episode Sponsor: Transformational Dental Coaching - We talk about: 00:00 Intro 02:16 Lynn's Coaching Philosophy and Background 03:38 The Importance of Team Building and Hiring 09:09 Insights from Lynn's Book: You Can't Coach Quit 12:25 Leadership vs. Management 20:34 Preventing Burnout and Building a Positive Culture 24:50 Opportunities to Learn from Lynn 27:58 The Value of Competition and Self-Improvement 30:36 Final Thoughts and Decoding Moments Connect with Lynne Instagram: LinkedIn: Facebook: Website: Free resources: You Cant Coach Quit: https://amzn.to/4dMRkGA After early bird is over, you can use “VICTORY” to receive money off registration. Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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AI FOMO? How AI is Revolutionizing the Dental Space with Conner Ludlow
09/02/2024
AI FOMO? How AI is Revolutionizing the Dental Space with Conner Ludlow
Brief summary of show: In this episode of Dental Decoder's podcast, guest co-host Rebecca Herring and I are joined by Conner Ludlow, to discuss how AI, particularly Annie, is revolutionizing the dental office front desk operations by enabling multitasking, capturing missed calls, and providing 24/7 support. The episode also covers how dental practices can leverage AI to improve efficiency, optimize operations, and enhance patient care. Additionally, exclusive offers for the listeners, such as free set-up and discounts on Annie's services, are announced. Conner shares his journey from a software developer to a dental industry innovator, emphasizing the importance of persistence and adaptability in one’s career. Episode Sponsor: Transformational Dental Coaching - We talk about: 00:00 Intro 02:24 Conner's Journey into Dentistry 03:06 Introducing Annie: AI for Dental Practices 03:41 How Annie Supports Dental Teams 04:56 The Future of AI in Dentistry 10:57 Implementing Annie in Your Practice 19:17 Annie's 24/7 Availability 22:36 Special Offer for Listeners 24:46 Conner's Decoding Moment Connect with Conner Free setup for any Dental Decoder listener, as well as $100 off/month. Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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9 Keys to Powerful Leaders with Lauren Schieffer
08/26/2024
9 Keys to Powerful Leaders with Lauren Schieffer
In this episode of Dental Decoder's podcast, I’m joined by Lauren Schieffer, also known as the Colonel's Daughter, a distinguished speaker and consultant specializing in leadership development. Lauren shares insights on her nine essentials of significant leadership, which include understanding your own value, treating others with respect, and leading by example. The conversation touches on the concepts of significant leadership versus success, the importance of personal accountability, and how leaders can foster growth in themselves and their teams. Sponsored by SKF Practice Solutions, this episode is packed with valuable leadership advice and practical steps to create a thriving office culture. Episode Sponsor: SKF Practice Solutions - We talk about: 00:00 Intro 04:28 The Nine Essentials of Significant Leadership 05:17 Defining Significant Leadership 06:13 Success vs. Significance 11:50 Personal Accountability in Leadership 16:30 Lauren's Contact Information and Social Media 17:35 Decoding Moment: The Colonel's Daughter Rebranding 20:10 Conclusion and Final Thoughts Connect with Lauren Instagram: Facebook: LinkedIn: YouTube: Website: Email: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Harnessing the Power of Virtual Assistants to Save Time and Money with Rebecca Herring
08/19/2024
Harnessing the Power of Virtual Assistants to Save Time and Money with Rebecca Herring
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by guest co-host Rebecca Herring, who has over 15 years of experience in the dental industry, to discuss the benefits of using virtual assistants (VAs) to improve dental practice efficiency and operations. She provides insights on the hiring process, training strategies, including utilizing Standard Operating Procedures (SOPs), and ensuring VAs are well-versed in dental terminology and HIPAA compliance. Rebecca also shares her personal experiences and offers an exclusive free consultation for listeners. Episode Sponsor: Transformational Dental Coaching - We talk about: 00:00 Intro 03:46 The Importance of Virtual Assistants 04:53 Hiring and Interviewing Virtual Assistants 07:46 Training Your Virtual Assistant 10:50 Advanced Training and Support 20:56 Ensuring Compliance and Security Connect with Rebecca Instagram: Facebook: LinkedIn: Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Improve Your Revenue Cycle Management with These 3 Tips with Chase Butenhoff
08/12/2024
Improve Your Revenue Cycle Management with These 3 Tips with Chase Butenhoff
In this episode of Dental Decoder's podcast, I sit down with Chase Butenhoff, an expert in dental revenue cycle management with over five years of experience. Chase shares valuable insights and practical tips for dental practices to improve their revenue cycles, including regularly running AR reports, establishing an AR timeline, and ensuring proper upfront patient payment collections. The episode also covers Chase's unique perspective on the dental industry and her dedication to helping practices reach financial goals while delivering excellent patient care. Episode Sponsor: SKF Practice Solutions - We talk about: 00:00 Intro 03:59 Chase's Role and Responsibilities 04:12 Chase's Favorite Aspects of Her Job 05:02 Dealing with Different Types of Patients 06:26 Improving Revenue Cycle Management 07:26 Running Accounts Receivable Reports 08:52 Using the Family Urgent Note 11:35 Establishing an AR Timeline 15:56 Collecting Balances Upfront 19:10 Chase's Decoding Moment Connect with Chase Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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How a VA (Virtual Assistant) Can Skyrocket Your Revenue with Rebecca Herring
08/05/2024
How a VA (Virtual Assistant) Can Skyrocket Your Revenue with Rebecca Herring
In this episode of Dental Decoder's podcast, I’m joined by guest co-host Rebecca Herring, to talk about the benefits of using virtual assistants (VAs) in dental practices, and how it can skyrocket your revenue. The episode details how VAs can optimize operations, cut costs, and improve patient care. Rebecca offers practical advice on implementing VAs, such as determining the right time to hire one and selecting a suitable VA company. Listeners are also given a special offer for a free consultation call with Transformational Dental Coaching. Episode Sponsor: Transformational Dental Coaching - We talk about: 00:00 Intro 03:45 The Benefits of Virtual Assistants in Dentistry 06:12 When to Add a Virtual Assistant to Your Practice 07:35 Tasks for Virtual Assistants in Dental Practices 15:35 Hiring and Integrating Virtual Assistants 18:15 Secret Code to Hiring a VA Connect with Rebecca Instagram: Facebook: LinkedIn: Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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What Makes a Good Leader and How to Harness These Qualities Within Your Team with Stacey Feidt
08/01/2024
What Makes a Good Leader and How to Harness These Qualities Within Your Team with Stacey Feidt
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Stacey Feidt, Training and Development Coordinator at SKF Practice Solutions, to discuss the essentials of leadership and delegation. Stacey shares her journey into management, the importance of empowering team members, and strategies for developing future leaders within a dental practice. The episode also emphasizes the distinction between managing and leading, providing practical tips on handling team conflicts, effective delegation, and fostering a supportive company culture. If you lead a team, or plan to in the future, you will gain the knowledge you need when it comes to building a resilient and motivated team within your practice. Episode Sponsor: SKF Practice Solutions We talk about: 00:00 Intro 02:45 Diving into Leadership and Delegation 05:01 Challenges and Tips in Leadership 07:26 Team Building and Development 08:35 Handling Team Conflicts 10:58 Succession Planning and Identifying Future Leaders 17:33 Manager vs. Leader: Key Differences 20:43 Delegation Strategies 22:56 Decoding Moment Connect with Stacey Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Navigating Dental Insurance Challenges with Stephanie Wright
07/22/2024
Navigating Dental Insurance Challenges with Stephanie Wright
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Stephanie Wright, an expert in dental insurance and practice management. Stephanie shares insights into how dental practices can navigate insurance contracts, consider the benefits and challenges of going out of network, and improve practice operations through strategic coaching. We talk about tips on handling patient refusals for x-rays, managing insurance-driven care, and transitioning to fee-for-service models. Stephanie’s goal and recipe for success is to empower your team with the communication customized to their strengths and weaknesses and outfit them with the tools they need to succeed. While leveraging the technology at their fingertips for an efficient and fun place to work. Stephanie provides one of the industries most comprehensive practice assessments that gives you the details of an inside look of your practice performance in everything from the usability of your software, implementation of systems customized to your unique practice, communications within your practice and team, code utilization, fee analysis, missed revenue opportunities and everything in between. Episode Sponsor: USE CODE Decoders AT CHECK OUT FOR 20% OFF COMPREHENSIVE OPEN DENTAL SOFTWARE EXAM We talk about: 00:00 Intro 04:36 Stephanie's Background and Journey 05:25 Understanding Insurance in Dental Practices 09:12 Handling Patient Refusals and Legal Implications 15:05 Navigating Out-of-Network Transitions 17:28 Effective Patient Communication Strategies 25:42 Closing Thoughts and Contact Information 26:35 Final Thoughts and Decoding Moment Connect with Stephanie LinkedIn: Instagram: Facebook: Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Aligning Your Career and Health with Caitlin Parsons
07/15/2024
Aligning Your Career and Health with Caitlin Parsons
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Caitlin Parsons, a registered dental hygienist with 15 years of experience who transitioned into a certified yoga therapist and ergonomic consultant due to chronic pain. Caitlin shares her journey from suffering acute pain to finding purpose in helping dental professionals manage and prevent workplace pain, stress, and burnout. She discusses her customized coaching programs for individuals and teams, offering insights into ergonomics, mindfulness, and maintaining proper alignment both in professional and personal life. The episode also covers practical tips for dental practitioners to prevent pain and enhance their well-being. Caitlin Parsons is a Registered Dental Hygienist of 15 years and chronic pain survivor turned Certified Yoga Therapist and Ergonomic Consultant for dental professionals. Caitlin helps dental professionals prevent, reduce, and overcome workplace pain, manage stress, and optimize their health so they can thrive in and out of the office. Caitlin is passionate about practitioner & team wellness to support better patient care, team cohesiveness, and practice growth through her in-person & online programs, speaking events, writing, team experiences, and her podcast, The Aligned Hygienist. Episode Sponsor: SKF Practice Solutions We talk about: 00:00 Intro 04:44 Managing Pain and Burnout in Dentistry 08:20 Balancing Professional and Personal Life 12:10 Ergonomics and Workplace Wellness Tips 18:33 Programs and Services Offered by Kaitlin 21:31 How to Connect with Kaitlin 23:27 Final Thoughts and Decoding Moment Connect with Caitlin Instagram: Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Transforming Dental Financial Health with Jennifer Howard, CPA
07/08/2024
Transforming Dental Financial Health with Jennifer Howard, CPA
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by Jennifer Howard, a dental-specific CPA and founder of Accounting Results and Consulting. We talk about the nuances of dental bookkeeping, key performance indicators (KPIs), and financial strategies tailored for dental practices. Jennifer shares insights on the importance of having a dental-specific bookkeeper, ways to benchmark financial health, and optimizing expenses to improve profitability. Our conversation also highlights the critical role of proactive advisory services and automation in maintaining the financial vitality of dental practices. Jennifer's firm is opening a few select spots for new clients, offering a rare opportunity for dental practice owners to enhance their financial management. Jennifer Howard, founder of Accounting Results and Consulting, specializes in turning the financial tides for dental practices. As a CPA and tax strategist with a laser focus on the dental industry, Jennifer Howard doesn’t just crunch numbers; she revolutionizes how dental practices approach their finances. With a knack for transforming financial chaos into clarity, Jennifer Howard's expertise lies in crafting tailored financial strategies that spotlight growth opportunities and streamline operations. It’s all about making your practice’s finances work smarter, not harder, paving the way for enhanced profitability and efficiency. What sets Jennifer Howard apart? It’s the deep dive into the nuts and bolts of dental practice finances, offering a unique blend of comprehensive health checks, savvy tax planning, and actionable insights. This approach empowers dental practice owners to achieve their goals, from boosting the bottom line to planning an early retirement. Episode Sponsor: SKF Practice Solutions We talk about: 00:00 Intro 00:58 The Importance of Dental-Specific Bookkeeping 04:32 The Role of a Dental CPA 05:25 Benchmarking and Financial Analysis 10:44 Common Financial Pitfalls in Dental Practices 15:06 Key Performance Indicators (KPIs) for Dental Practices 17:46 Revenue Cycle and Collections 20:23 How to Connect with Jennifer Howard 24:44 Final Thoughts and Decoding Moment Connect with Jennifer Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Mastering Dental Insurance with Bri Richardson
07/01/2024
Mastering Dental Insurance with Bri Richardson
Brief summary of show: In this episode of Dental Decoder's podcast, I’m joined by guest co-host Rebecca Herring and by dynamic dental insurance specialist Bri Richardson, owner of Elevate My Practice and founder of Dental Insurance SOS. Bri shares her journey from dental assistant to insurance guru, offering insights on streamlining revenue cycles, creating effective collection protocols, and the importance of clean claims. This episode provides practical tips for efficiently managing dental insurance processes and enhancing cash flow in dental practices. Bri Richardson, CDA, is a vibrant force in the world of dental insurance! With her boundless enthusiasm and unwavering dedication to her craft, Bri shines as a dynamic Speaker, Coach, Dental Insurance Specialist, and Dental Team Trainer. She owns Elevate My Practice, LLC, and is the founder of Dental Insurance SOS. Bri has cracked the code on how to be paid in full in 30 days! She has spent countless hours working on dental insurance claims and A/R, and has mastered the art of revenue cycle management. As a speaker, Bri brings her expertise and contagious energy to help dental teams understand dental insurance, develop a rock solid collection protocol, and maximize their revenue while reducing their stress. She is the perfect advocate for teams looking to navigate the complex world of dental insurance and gain control of their A/R. Episode Sponsor: SKF Practice Solutions We talk about: 00:00 Intro 02:49 Meet Bri Richardson 03:09 Bri's Journey from Dental Assistant to Insurance Specialist 04:22 Tackling Insurance Challenges 06:47 Strategies for Efficient Insurance Management 10:51 Software Tips for Dental Practices 13:25 Creating Clean Claims 19:52 Working with Bri and What to Expect 22:58 Final Thoughts and Decoding Moments Connect with Bri Instagram: Facebook: Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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Dental Coding: An In-Depth Conversation with Dr. Greg Grobmyer
06/24/2024
Dental Coding: An In-Depth Conversation with Dr. Greg Grobmyer
Brief summary of show: In this episode of Dental Decoder's podcast, we are joined by Dr. Greg Grobmyer, a renowned expert in the dental insurance and coding industry. Dr. Greg, the chief editor of the 'Dental Coding with Confidence' book, shares his inspiring journey from clinical dentistry to becoming a leading figure in dental coding and insurance. He discusses the importance of correct coding, the challenges of insurance processing, and the significance of thorough documentation. Dr. Gregg also talks about his involvement with the Code Maintenance Committee and offers insights into the future of dental coding. Additionally, the episode features practical advice for dental practices on how to maximize revenue through accurate coding and documentation. Dr. Greg Grobmyer practiced clinical dentistry in Tennessee for over a decade before chemotherapy from a cancer battle left him with numb fingers. Using the knowledge he derived from working with multiple practice consultants over the years, he began lecturing and coaching dental offices nationwide on their systems, culture, marketing, and communications. In addition, he wrote on dental topics for numerous publications and websites. Outside of dental industry publications, he has also appeared in Reader’s Digest, New York Magazine, Men’s Health, Slate, Insider Magazine, and others. He even spent a few years moonlighting in standup comedy. He is currently the Chief Editor of Dr. Charles Blair’s annually updated Dental Coding with Confidence book and Practice Booster’s Insurance Solutions Newsletter, a contributing editor to the Dental Administration with Confidence and Dental Documentation with Confidence books, a course creator and lecturer for DentalZing.com, Practice Booster’s lead Revenue Enhancement Program Specialist, and host of The Dental Code Advisor Podcast. Episode Sponsor: SKF Practice Solutions, visit Skfpracticesolutions.com and use code DentalDecoders at check out for 20% off a comprehensive software exam! We talk about: 00:00 Intro 01:41 Dr. Greg's Journey and Career Highlights 02:50 Sponsor Message: SKF Practice Solutions 03:41 Interview Begins: Dr. Greg's Background 05:20 Dr. Greg's Transition to Writing and Consulting 07:41 The Importance of Proper Coding and Documentation 14:43 Staying Updated with Coding Changes 30:59 The Role of Humor in Professional Life 33:49 Final Thoughts and How to Connect with Dr. Greg 36:02 Conclusion and Key Takeaways Connect with Dr. Greg Instagram: Facebook: Website: Website: Connect with me Instagram: Instagram: TikTok: TikTok: Facebook: Website:
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The Essentials of Effective Dental Recruiting with Wendy Aldhamen
06/17/2024
The Essentials of Effective Dental Recruiting with Wendy Aldhamen
Brief summary of show: In this episode of Dental Decoder's podcast, we are joined by guest co-hosts Rebecca Herring and Wendy Aldhamen, a specialist dental recruiter. Wendy shares her journey in the dental industry, starting as a dental assistant in 2010 and evolving into a hiring manager and founder of Career Elevation. Our discussion dives into common hiring mistakes, tips for improving recruitment in dental practices, and the imminent shortage of dental professionals. Wendy also sheds light on the advantages of using a dental recruiter and the importance of well-crafted job ads. This episode is packed with insights, especially for those keen on optimizing their hiring processes in the dental field. Wendy has been a hiring manager since 2014. She started her dental coaching career in the trenches. She began as a dental assistant in 2010: great opportunity, toxic office culture. After that, she went to work for a dream practice. As she progressed to receptionist and then office manager, she gained valuable insight into office culture and the importance of a good fit. She also learned how to become a leader and how truly valuable effective communication is to a business’s success. She created Career Elevation to fill a void in the dental business: matching talented employees with enjoyable workplaces so both will flourish. We talk about: 00:00 Intro 01:01 The Importance of Dental-Specific Recruiting 04:36 Why Use a Dental Recruiter? 08:50 The Recruitment Process Explained 12:50 Challenges in Dental Recruiting 17:21 Creating Effective Job Ads 22:48 Finding the Right Recruiter 24:51 Wendy’s Decoding Moment Connect with Wendy Instagram: Facebook: LinkedIn: Indeed: Website: Connect with Brittany Instagram: TikTok: Facebook: Connect with Rebecca Instagram: Website: Facebook:
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