Level Up Claims
Insurance companies are in business to make money, not to spend money. The Level Up Claims podcast helps public adjusters and contractors understand the property insurance loss game and create a winning strategy to help homeowners recover from a disaster. Host Galen Hair talks to industry experts and thought leaders to give you priceless insight so you can maximize your claims and grow your business to the next level.
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Policy Exclusions for Businesses with Naomi Jones - Episode 124
04/30/2025
Policy Exclusions for Businesses with Naomi Jones - Episode 124
In this episode of the Level Up Claims podcast with Galen Hair, gain crucial insights from property casualty attorney Naomi Jones. They discuss the shocking case of an exclusion in insurance policy language that left a subcontractor unprotected after an elevator accident. Discover the importance of reading insurance policies thoroughly to avoid potentially devastating financial consequences. Jones warns listeners to scrutinize policies for wrap-up exclusions and share the knowledge within their communities, aiming to prevent future injustices. Don’t miss out on this eye-opening exploration of insurance intricacies! Highlights Remembering empathy in court. Importance of knowing insurance policy details. Naomi Jones’ unique upbringing. Growing up in Amish country insights. Influences of a trades-focused childhood. Brother’s autism shaping career path. Family resilience against the education system. Importance of understanding people authentically. Career drawn towards the criminal justice system. Insight into the emotional weight of a courtroom. Learning to treat people with empathy in law. Significance of wrap-up insurance in construction. Episode Resources Connect with Galen M. Hair Connect with Naomi Jones
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AI and Marketing with Scott Brinker - Episode 123
04/23/2025
AI and Marketing with Scott Brinker - Episode 123
In this episode of the Level Up Claims Podcast, host Galen Hair explores the integration of AI with marketing strategies, featuring Scott Brinker, VP of Platform Ecosystem at HubSpot. Scott shares how AI is transforming marketers’ roles, poised to revolutionize both how we market and how consumers purchase. Discover how AI can boost creativity and strategic planning while reducing complexity. Tune in to learn how embracing AI can help you stay ahead in this fast-evolving landscape. Highlights Importance of technology in business. Background of Scott Brinker: merger of tech and marketing. Evolution from landing pages to interactive content. How AI simplifies and enhances marketing. Marketers only utilizing a fraction of MarTech capabilities. AI’s impact on jobs and marketing creativity. Opportunities with consumer-facing AI like chat and voice bots. Future of AI agents in buyer-seller interactions. Strategy over technology as AI advances. Episode Resources Connect with Galen M. Hair Connect with Scott Brinker
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Boosting Growth Through Conversation with Julie Winkle Giulioni - Episode 122
04/16/2025
Boosting Growth Through Conversation with Julie Winkle Giulioni - Episode 122
Tune into the Level Up Claims podcast where Galen Hair talks with career development expert Julie Winkle Giulioni about why short, meaningful chats with team members can transform your business. Discover practical ways to boost employee growth, loyalty, and retention—all without a hefty price tag. Perfect for leaders wanting to unlock their team’s potential! Highlights Career growth beyond promotions. Development doesn’t mean promotions. Example of low-cost employee engagement. Encouraging growth through interests. Power of short, frequent conversations. Career development begins with care. Losing employees is inevitable. Building competitor partnerships through development. AI vs. human intelligence in development. Psychological safety fosters a growth mindset. Walking the talk builds trust. Episode Resources Connect with Galen M. Hair Connect with Julie Winkle Giulioni
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Intellectual Property with William Ramey - Episode 121
04/09/2025
Intellectual Property with William Ramey - Episode 121
Unlock the secrets to safeguarding your business in this episode of The Level Up Claims Podcast. Host Galen Hair welcomes top IP attorney William Ramey to discuss essential steps for protecting your intellectual property. Learn practical tips on trademarks, copyrights, and trade secrets that can empower your business and give you a competitive edge. A must-listen for any entrepreneur wanting to secure their brand and boost long-term success! Highlights Procedures for common law trademark protection. Importance of registering your trademark. Trade secrets and their protection. Intellectual property audit advice. Employee agreements and the importance of protecting trade secrets. William Ramey’s definition of leveling up. Encouraging listeners to evaluate IP knowledge. Episode Resources Connect with Galen M. Hair Connect with William Ramey
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Mastering Business Growth with Melinda Emerson - Episode 120
04/02/2025
Mastering Business Growth with Melinda Emerson - Episode 120
In this episode, entrepreneur and author Melinda Emerson shares her expertise in scaling small businesses and creating financial stability. Melinda provides actionable strategies, from mastering social selling to achieving business growth without burnout. Tune in for valuable insights on transforming your small business into a sustainable venture! Highlights Running a small business isn’t for the faint of heart. Melinda Emerson’s introduction and achievements. Building a business that doesn’t revolve around you. Write the million-dollar check for my son. Get rich in the niche. Importance of real content over surface level. Decide if you want to be famous or rich. Shift from technician to business owner mindset. Preparing to fix and grow your business. Creating sales systems and expanding your team. Pricing strategies for sustainability and referrals. Importance of long-term vision and succession planning. Episode Resources Connect with Galen M. Hair Connect with Melinda Emerson
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Coaching Unlocks Business Growth with Erica Caviness - Episode 119
03/26/2025
Coaching Unlocks Business Growth with Erica Caviness - Episode 119
Tune into the Level Up Claims Podcast where Galen Hair chats with Erica Caviness, a seasoned business coach who shares her journey from a law firm case manager to launching her own company, Thrive Concepts. Discover the power of mentorship, the importance of leadership, process documentation, and data tracking in business success. Erica’s insights will leave you inspired to stay curious and intentional in all you do. Perfect for anyone eager to grow their business or personal potential! Highlights The challenge of running a business as an attorney. Transition from law aspirations to coaching. Moving into the coaching industry from legal beginnings. Coaching medical professionals: Challenges and insights. Role of a coach: External perspective benefits. Discovery: Coaches need coaches too. Essentials in law firm operations: Leadership. Documented processes for growth. Data tracking: Importance and methods. Creating intentional business relationships. Significance of personalizing client interactions. Episode Resources Connect with Galen M. Hair Connect with Erica Caviness
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Hail & Winter Claims with Greta Lloyd - Episode 118
03/19/2025
Hail & Winter Claims with Greta Lloyd - Episode 118
Tune into the Level Up Claims podcast with host Galen Hear featuring Greta Lloyd, a seasoned property casualty attorney from Insurance Claim HQ. Discover insights on handling unique Illinois weather-related claims and how to ensure fair outcomes. Perfect for policyholders, adjusters, and legal pros alike. Highlights Transition to representing policyholders. Challenges with hail claim denials. Importance of detailed claim documentation. Value of having local legal experts. Precise filing requirements in Illinois. Issues with last-minute legal filings. Advice for handling difficult insurance companies. Preparing claims for potential trials. Episode Resources Connect with Galen M. Hair Connect with Greta Lloyd
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Increasing Authority & Building High-Level Relationships with Josh Elledge - Episode 117
03/12/2025
Increasing Authority & Building High-Level Relationships with Josh Elledge - Episode 117
Tune into the “Level Up Claims Podcast” as host Galen Hair welcomes Josh Elledge, founder of Up My Influence, to explore building authority and high-value relationships for sustainable growth. Discover fresh approaches to networking and why being remarkable is key in today’s market. Highlights Learning from Adrien Krohnauer: Authenticity in storytelling. Building valuable connections. Authority through association: Building credibility. The power of earning audience trust. Building platforms: Using podcasts to elevate authority. Long-term relationship building: Value of the “Go-Giver” mindset. Avoiding the scarcity mindset: Embracing generosity in business. Leveraging AI: Personalizing insights for individual growth. Episode Resources Connect with Galen M. Hair Connect with Josh Elledge
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Mindset Shift: Level Up Now! with Cliff Ravenscraft - Episode 116
03/05/2025
Mindset Shift: Level Up Now! with Cliff Ravenscraft - Episode 116
Tune into the latest episode of the Level Up Claims Podcast with Galen Hair! Join guest Cliff Ravenscraft, a business strategy and mindset mentor, as we uncover how transforming patterns of thoughts, beliefs, emotions, and behaviors can boost both personal and business growth. Ravenscraft shares his inspiring journey from an insurance agent to a self-made motivational speaker and coach. If you’re seeking actionable insights to elevate your mindset and reclaim your path, this episode is a must-listen! Highlights Early adoption of podcasting Impactful insurance career experiences Transition to podcasting full-time Discovering discontent as Podcast Answer Man Transformative personal health journey Overcoming COVID-induced setbacks Core teaching: breaking free from limiting beliefs Practical changes through thought and belief shifts Influence of mastermind groups Average of the five people principle Episode Resources Connect with Galen M. Hair Connect with Cliff Ravenscraft
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How to create compelling and authentic content with Christoph Trappe - Episode 115
02/26/2025
How to create compelling and authentic content with Christoph Trappe - Episode 115
In this episode of the Level Up Claims Podcast, host Galen Hair welcomes Christoph Trappe, a veteran in content strategy, for an insightful discussion on crafting impactful content. Christoph shares how storytelling is key to engaging audiences and driving growth. With practical tips on staying top-of-mind in the crowded world of content creation, this episode is a must-listen for anyone aiming to excel in digital marketing. Highlights Effective content captivation. Unique stories still exist. Content creator defined. The importance of having a good story. Engaging B2B storytelling. Business distribution importance. Building quick relationships. Connecting with the target audience. Pushing consistent, authentic content. Exploring AI in content creation. Episode Resources Connect with Galen M. Hair Connect with Christoph Trappe
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The State of Hurricane Beryl Claims with David Sanders - Episode 114
02/19/2025
The State of Hurricane Beryl Claims with David Sanders - Episode 114
In this episode of the Level Up Claims Podcast, Galen Hair hosts Texas-based attorney David Sanders to discuss the aftermath of Hurricane Beryl, a devastating yet overlooked event in Texas. Sanders shares personal experiences, insights into claims processing, and advice on navigating insurance hurdles. This episode is a must-listen for those affected, providing expert guidance on meeting claim deadlines and pursuing fair settlements. Stay informed and empowered during challenging recovery efforts. Highlights Transition from Insurance to Law Adjusting Career Paths Personal Connection to Storms Motivations for Becoming a Lawyer Hurricane Beryl’s Overlooked Devastation Recovery Challenges Post-Hurricane Insurance Claim Trends and Challenges Common Insurance Company Tactics Policyholder Deadlines and Actions Importance of Filing Claims Promptly Episode Resources Connect with Galen M. Hair Connect with David Sanders
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Safety & the Storm Restoration Industry with Kevin Dandridge - Episode 113
02/12/2025
Safety & the Storm Restoration Industry with Kevin Dandridge - Episode 113
This episode of the Level Up Claims Podcast dives into the crucial role of safety in the storm restoration industry. Join host Galen Hare and expert guest Kevin Dandridge, owner of 1 Life Safety, as they discuss the importance of safety protocols on job sites. Learn why investing in safety isn’t just a business cost but a vital necessity for longevity and well-being. Perfect for public adjusters and contractors aiming to protect their teams and clients. Tune in to understand how leveling up your safety standards can lead to a more successful and fulfilled career. Highlights Kevin Dandridge’s journey into safety. Safety reality check: Mentoring vs tradition. Modern protection gear advancements. The importance of mentoring in construction. Safety’s role in claims and public spaces. Developing job-specific safety protocols. Safety complications during natural disasters. Challenges with unique home landscapes. Debating the cost of safety protocols. Improper safety measures and insurance implications. Safety requirements contradictions by insurers. Episode Resources Connect with Galen M. Hair Connect with Kevin Dandridge
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Online Defamation and Brand Protection with Aaron Minc - Episode 112
02/05/2025
Online Defamation and Brand Protection with Aaron Minc - Episode 112
Tune into the Level Up Claims podcast for a crucial episode on internet defamation with expert attorney Aaron Minc. Discover how online falsehoods can devastate reputations and businesses, and learn about the real-life fight against damaging fake reviews and cyber threats. Protect your digital presence today! Highlights Internet defamation’s impact on reputations. Journey into becoming an internet defamation lawyer. Great Recession’s influence on law career. First experience with internet defamation case. Handling and identifying false online reviews. The significance of online reputation. Free speech vs. defamation on the internet. The rise of AI and deepfakes. Sextortion scams targeting young men and seniors. Steps to take when facing internet defamation. Episode Resources Connect with Galen M. Hair Connect with Aaron Minc
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Mastering Reputation & SEO with Jesse McFarland - Episode 111
01/29/2025
Mastering Reputation & SEO with Jesse McFarland - Episode 111
On this episode of the Level Up Claims Podcast, marketing pro Jesse McFarland shares insights on boosting your business’s online reputation. Learn why reviews matter, how to manage your Google My Business presence, and the changing landscape of SEO. Adapt, evolve, and stand out in the digital world—tune in to power up your marketing game! Highlights Jesse McFarland’s transition from fitness to marketing. The importance of reputation management in marketing. The influence of online reviews on search rankings. The significance of Google Business Profiles. Why SEO is a long-term investment versus lead generation. Jesse’s explanation of SEO evolution. What “level up” means to Jesse. Episode Resources Connect with Galen M. Hair Connect with Jesse McFarland
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The Power of Radio with Gary Sarner - Episode 110
01/22/2025
The Power of Radio with Gary Sarner - Episode 110
Tune into the Level Up Claims Podcast with Galen Hair and guest Gary Sarner, a radio advertising guru. Discover how Gary harnesses the power of radio to maximize law firms’ ROI. If you’re looking to digitally break through cluttered markets, this is a must-listen! Highlights Gary Sarner’s Radio Connection: Lionel Richie Hit Story. The Importance of Commitment: Success in Radio Marketing. Ownership Strategy: Billboards in Advertising. Radio Station Selection: Targeting the Right Audience. Intake Department Insights: Compassion Over Empathy. Leveling Up: Putting Others First. Keys to Success: Making a Meaningful Connection. Episode Resources Connect with Galen M. Hair Connect with Gary Sarner
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Networking Secrets Revealed with Michael Forman - Episode 109
01/15/2025
Networking Secrets Revealed with Michael Forman - Episode 109
Tune into the Level Up Claims Podcast with Galen Hair and networking guru Michael Forman. Discover how personal connections can elevate your business, using practical tips from a pro. Michael shares secrets from building trust to follow-ups that work. Perfect for anyone ready to boost their networking game! Don’t miss it! Highlights Michael Forman’s Networking Strategy Introduction Pandemic-driven Networking Regression The Importance of Personal Touch in Networking Networking and Communication Boost Profits Building Relationships, Not Just Clientele Follow-up Sequence for Effective Networking The Power of Handwritten Thank You Notes The Cost-benefit of Conference Networking The Critical Role of Follow-up in Networking Leveraging Conferences for Maximum Impact Engaging with Networks Beyond the Individual Episode Resources Connect with Galen M. Hair Connect with Michael Forman
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Insurance Claims Uncovered with Calsie Boyd - Episode 108
01/08/2025
Insurance Claims Uncovered with Calsie Boyd - Episode 108
On this episode of The Level Up Claims Podcast, Galen Hair chats with Calsie Boyd, a lawyer from Insurance Claim HQ with a background as a Seton Hill athletic hall of famer. Explore Calsie’s fascinating switch from aspiring orthodontist to lawyer, her passion for helping people, and insights on navigating insurance claims post-disaster. Essential listening for anyone with interests in law or claims! Highlights Discovering talent in track Transitioning from sports to law: Academic competitiveness First internship and the realization about divorce law Finding fulfillment in property damage claims Importance of documentation for insurance claims Key tips for policyholders on understanding policies The impact of proper documentation on claims Personal motivation: Showing up every day Episode Resources Connect with Galen M. Hair Connect with Calsie Boyd
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What Does It Mean To You To Level Up? - Compilation - Part 4 - Episode 107
01/01/2025
What Does It Mean To You To Level Up? - Compilation - Part 4 - Episode 107
Kick off the new year with the Level Up Claims Podcast! Host Galen Hair explores what it means to level up with insights from industry pros. Learn how owning your choices, making incremental improvements, and tapping into personal power can drive success in 2025 and beyond. Don’t miss this inspiring episode! Highlights Building a Firm with a Purpose. Owning Your Choices: Consequences Matter. Living Consciously and Powerfully. Striving for Eventually Getting It Right. Continuous Incremental Improvements. Learning from Mistakes Like Elon Musk. Progress Over Perfection. Kobe Bryant’s Tireless Pursuit of Improvement. Honest Self-Reflection and Personal Influence. Investing in High-Value Activities. Preparing Your Business for Your Absence. Visualizing Success Through Team Structure. Staying Committed to Your Purpose. Surpassing Your Potential. Emotional Intelligence and Helping Others. Getting Inspired to Jump Out of Bed. Episode Resources Connect with Galen M. Hair
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The Art of Communicating with Dr. Michael Gerharz - Episode 106
12/18/2024
The Art of Communicating with Dr. Michael Gerharz - Episode 106
In this episode of the Level Up Claims podcast, Galen Hair chats with Dr. Michael Gerharz, a communication expert from Germany. Discover how effective communication, focusing on resonance over persuasion, can empower businesses and improve customer relations. Join the dialogue on aligning business strategy and breaking down internal communication barriers. Don’t miss insights on empowering teams for success! Highlights Expert communicator: Dr. Michael Gerharz. Impact of poor communication on ideas. Resonating vs. persuading. Shifting communication approach for gains. Importance of making the audience the hero. Internal communication and “toxic vagueness.” Importance of communicating strategy clearly. Real-world example of strategic communication. Empowering teams with transparent communication. Episode Resources Connect with Galen M. Hair Connect with Dr. Michael Gerharz
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Process Revolution: Rethink with Derrick Mains - Episode 105
12/11/2024
Process Revolution: Rethink with Derrick Mains - Episode 105
In this episode of the Level Up Claims Podcast, Galen Hair chats with Derrick Mains, an Emmy winner known for his unique take on business innovation. Derrick shares how shifting focus from traditional KPI-driven models to empowering frontline workers can skyrocket efficiency. His insights, rooted in personal stories and historical examples, challenge the status quo, offering fresh perspectives for contractors, adjusters, and law firms amidst the influx of private equity. Tune in for a transformative discussion on building better business processes! Highlights Derrick’s Emmy-winning show “Riding Phat” Discussion on societal nostalgia The emergence of Process Fixer in 2022 Derrick’s early inspiration for systems thinking Henry Kaiser’s innovative management during WWII Critique of modern KPI-driven management Importance of human interaction in the workplace Visualizing goals for effective team collaboration Episode Resources Connect with Galen M. Hair Connect with Derrick Mains
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Appraisal Challenges with Saul Cimbler - Episode 104
12/04/2024
Appraisal Challenges with Saul Cimbler - Episode 104
Join Galen Hair on the Level Up Claims Podcast as appraiser Saul Cimbler reveals the evolving world of insurance appraisals. Discover how changes and challenges like “blacklists” are reshaping the process. Saul’s insights make this episode a must-listen for industry pros! Highlights Appraisal process “weaponized” Evolution of appraisal in 20 years Manipulating the umpire selection Umpire blacklists by carriers Competence and impartiality in appraisal Memorandum of Appraisal usage Engineer reports in appraisals Roof tiles repair system issues Episode Resources Connect with Galen M. Hair Connect with Saul Cimbler
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The State of Florida Hurricane Claims with Jason Manten and Saul Cimbler - Episode 103
11/27/2024
The State of Florida Hurricane Claims with Jason Manten and Saul Cimbler - Episode 103
Dive into the chaos of Florida’s hurricane aftermath with insights from Jason Manten, a top claims expert, and seasoned adjuster Saul Cimbler. They expose the challenges and tricks with hurricane claims and share pivotal advice on navigating claims. A must-listen for anyone in storm-prone areas! Highlights Current challenges in Florida’s claims process. Impacts of Florida legislation on claims. Tactical disadvantages of recent legislative changes. Importance of early attorney involvement. Handling multiple storms and Siebo strategy. Tactics of insurance carriers during claims process. 30-day rescission impact on post-disaster recovery. Carriers creating fear to push low settlements. Importance of proactive damage documentation. Complexity of multiple claims and need for unified strategy. Potential abuse in setting incorrect dates of loss. The role of AI and technology in future claims handling. The significance of putting clients first and being honest. Episode Resources Connect with Galen M. Hair Connect with Jason Manten and Saul Cimbler
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Empower Voices, Boost Success With Neelu Kaur - Episode 102
11/20/2024
Empower Voices, Boost Success With Neelu Kaur - Episode 102
Tune into this week’s Level Up Claims podcast featuring Neelu Kaur, an expert in self-advocacy. Discover the importance of ensuring all voices are heard in the storm restoration industry and beyond. Kaur shares insights on fostering collaboration and preventing burnout. A must-listen for leaders eager to boost productivity and inclusivity! Highlights How self-advocacy improves collaboration. Kaur’s educational background. Cultural influence on self-advocacy. Observations on diversity in professional environments. Strategies for encouraging self-advocacy. Interviewing techniques to identify self-advocacy skills. Threading technique for inclusive meetings. Kaur’s journey to self-advocacy focus. Why Neelu wrote her book. Balancing self-advocacy with overt bragging. The business case for inclusive communication. Impact of lack of self-advocacy on burnout. Costs of employee turnover. Episode Resources Connect with Galen M. Hair Connect with Neelu Kaur
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Sales Wisdom: Level Up Ethics with Anthony DeGrande and Lisa Dalton - Episode 101
11/13/2024
Sales Wisdom: Level Up Ethics with Anthony DeGrande and Lisa Dalton - Episode 101
Join Galen Hair on the Level Up Claims Podcast as he dives into the dynamic world of ethical sales with guests Lisa Dalton and Anthony DeGrande of Dalton Training Academy. Discover their inspiring mother-son business duo, real-world sales strategies, and the importance of mentorship. Perfect for those looking to revolutionize their approach to business by focusing on ethics and sustainable practices. Tune in for insights and inspiration to elevate your game! Highlights Starting with $7,000 and growing exponentially. Importance of attending educational conferences. Lisa Dalton: Journey in the insurance world. Anthony DeGrande: Working in the family and business dynamic. Challenges and advantages of working with family in the industry. Reinventing sales strategies to adapt to market changes. Analyzing what’s not working in sales methods. The psychological aspect of sales. Importance of lifelong mentorship and learning. Anthony’s focus on ethical sales practices. Significance of a strong social presence for industry learning. Elevating one’s professional and personal self. Episode Resources Connect with Galen M. Hair Connect with Anthony Degrande and Lisa Dalton
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Service Mastery: Unlocking Success with Christopher Fresh - Episode 100
11/06/2024
Service Mastery: Unlocking Success with Christopher Fresh - Episode 100
In this episode of the Level Up Claims Podcast, Galen Hair sits down with Christopher Fresh, founder of the Plumbing Sales Coach, to explore revolutionary business strategies. Christopher shares his journey from a house cleaning business to transforming the plumbing industry with his value-stacking technique. With focus on customer relationships and service, listeners will learn how to boost revenue, reduce stress, and create loyal advocates for their brand. A must-listen for service industry pros! Highlights Building a law firm with just $7,000. Importance of building relationships for revenue growth. Unexpected turn from cleaning business to plumbing. Encounter with poor customer service in plumbing. The impact of a polished and professional appearance. The three pillars of influencing customer decisions. Teaching plumbing companies the concept of value stacking. The power of high conversion rates in plumbing services. Prioritizing people serving people in any industry. Lessons from door-to-door sales in the past. Importance of truly knowing and demonstrating your product. Harnessing customer experience as a marketing tool. Progress over perfection: a mantra for personal growth. Episode Resources Connect with Galen M. Hair Connect with Christopher Fresh
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Mastering Your Personal Brand with Curtis McCoy - Episode 99
10/30/2024
Mastering Your Personal Brand with Curtis McCoy - Episode 99
Join Galen Hair as he chats with brand expert Curtis McCoy on leveling up your personal and business brand. Discover the power of building a strong brand identity and get insights on using earned and paid media for success. Curtis shares his unique journey and expert advice on crafting a brand that resonates and attracts opportunities. Don’t miss this chance to elevate your brand game! Highlights Realization of personal brand’s importance. Confronting false rumors at a competitor’s store. Earned media vs. paid media for brand building. The role of storytelling in establishing credibility. Daily content creation to build expertise and trust. Utilizing AI to enhance social media presence. Importance of problem-solving content in personal branding. Transition from earned to paid media as a growth strategy. Learning from Curtis’ experience with brain cancer and resilience. Episode Resources Connect with Galen M. Hair Connect with Curtis McCoy
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Guiding Companies to Overcome Challenges in Sales and Marketing with Jason Kramer - Episode 98
10/23/2024
Guiding Companies to Overcome Challenges in Sales and Marketing with Jason Kramer - Episode 98
Tune in to the Level Up Claims Podcast, where Galen Hair chats with Jason Kramer, CRM expert and founder of a tailored CRM solutions company. Discover why data and customer relationships are crucial for business success and how the right CRM can transform your operations. Perfect for business owners looking to effectively harness data and boost growth. Listen now! Highlights Importance of customer relationships. Marketing as an investment vs. expense. Value of a CRM for small businesses. Significance of follow-up in sales. Using data to improve timing and communication. Transition from marketing to political involvement. Experience and challenges in local politics. The patience required in politics vs. business. Importance of data in relationship building. Segmenting audiences for effective communication. Importance of micro and macro data management. Challenges of implementing CRM systems. Role of Cultivize in CRM setup and management. Essential steps for a successful CRM integration. Episode Resources Connect with Galen M. Hair Connect with Jason Kramer
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Building Inclusive Corporate Cultures with Coleen Gose - Episode 97
10/16/2024
Building Inclusive Corporate Cultures with Coleen Gose - Episode 97
Join Galen Hair and special guest Coleen Gose, a seasoned consultant, speaker, and coach, as they uncover the secrets to bridging generational gaps in the workplace. Discover how effective communication can reduce turnover and foster a thriving team dynamic. Perfect for business leaders aiming to enhance workplace harmony and productivity! Highlights Coleen’s background: From paralegal to corporate procurement. Transition from corporate to coaching due to personal experiences. Addressing toxic to healthy relationship coaching. Realizing generational communication issues in workplaces. The power and control dynamics from domestic violence into the workplace. Power and control issues in workplace leadership. Key components of successful teams: safe space, open communication, acceptance. The importance of respect and trust in teams. Galen’s accidental learning about listening due to co-partnering in business. The story of motivating new employees to voice their opinions. Generational communication differences: Face-to-face vs. text/email. Coleen on handling feedback across generations. Conflict management through effective communication. Tailoring communication methods to generational preferences. Connections between personal experiences and professional communication. Episode Resources Connect with Galen M. Hair Connect with Coleen Gose
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Community Associations from an Insurance Perspective with Noelle Hicks - Episode 96
10/09/2024
Community Associations from an Insurance Perspective with Noelle Hicks - Episode 96
Tune into the Level Up Claims podcast! Join Galen Hair as he sits down with Noelle Hicks, an esteemed attorney from the National Black Lawyers Top 100. Dive into the intricate world of community associations and insurance—from HOA nuances to large property claims. Perfect for homeowners, condo enthusiasts, and insurance pros alike, you’ll gain valuable insights and may even reconsider how you approach associations. Don’t miss the opportunity to learn and level up your understanding of the insurance landscape! Highlights Unintended career path: HOA law journey. HOA: The family law of real estate. Navigating delicate property management relations. The decision-making process for HOAs. Non-firm considerations in vendor selection. Handling overlapping insurance policies. Keys to becoming an association's best advocate. Responding effectively to HOA challenges. The importance of homeowner education. Noelle Hicks on leveling up: emotional intelligence. Episode Resources Connect with Galen M. Hair Connect with Noelle Hicks
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Implementing AI Into Your Business with Josh Thomas - Episode 95
10/02/2024
Implementing AI Into Your Business with Josh Thomas - Episode 95
Discover how AI can supercharge your business! Join Galen Hair, and AI entrepreneur Josh Thomas, founder of Anabots.ai, as they talk about leveraging AI to increase sales and improve efficiency. Tune in to learn how rapid AI responses can boost conversion rates by 391%! Highlights Blocking and tackling sales fundamentals. AI potential: Similar to past hype trends but isn’t going away. Gap in the market: Entrepreneurs’ curiosity and confusion about AI. “Good at Business? AI can make you great.” Average online response time and its impact on customer acquisition. Immediate response expectations of modern consumers. Significant boost in business by responding within one minute. How Antibots.ai customizes AI bots for businesses. Importance of focusing on high-value activities to level up. Episode Resources Connect with Galen M. Hair Connect with Josh Thomas
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