That Digital Show
That Digital Show is a weekly business podcast presented by Google Cloud on innovation and growing value in a digital world. Hosted by Chris Hood, the show combines interviews with global experts and open conversations with industry leaders to share digital strategies and techniques that leverage cloud and application platforms to help organizations reach business outcomes faster and meet the continuously changing demands of consumers. For more information, find us online at thatdigitalshow.com and throughout social media @ThatDigitalShow.
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The future of vaccine development in Indonesia with Bio Farma
01/12/2023
The future of vaccine development in Indonesia with Bio Farma
This week, we hear from Soleh Ayubi, Chief Transformation Digital Officer at Bio Farma, one of Indonesia’s largest biotechnology companies that has been responsible for the acquisition and distribution of Covid-19 vaccines in Indonesia during the pandemic. Bio Farma has played a critical role over the past few years, supporting the healthcare system with 459 million vaccines, of which 300 million doses were delivered in 2021 alone. Soleh talks about the challenges of managing a safe and effective vaccine distribution system, saying that collaboration, alongside digital technology, has been key to the brand’s success. He shares how the company has enabled the delivery of quality, lifesaving vaccines to every corner of the country while ensuring that every piece is accounted for and traceable. Bio Farma is also in the process of implementing AI and machine learning (ML) technology to determine the optimal harvesting period for viruses and bacteria, working with scientists to accelerate research and improve the yield of its Polio, Tetanus, and Covid-19 vaccines. AI and ML will also be used for demand forecasting, so that they can improve production and distribution of products. Looking into the future, Soleh talks about plans for Bio Farma to become the first company with an end-to-end healthcare system, consolidating its R&D centers, manufacturing and distribution companies with retail stores, clinics, even incorporating medical insurance into a single ecosystem. Tune in to listen to Soleh as he shares some first-hand insights. Special Guest Soleh Ayubi, Chief Transformation Digital Officer
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Getting ready for Retail's Big Show and Beyond
01/05/2023
Getting ready for Retail's Big Show and Beyond
No matter what the world has thrown at the retail industry, National Retail Federation (NRF) has been there to guide and provide breakthrough insights to anyone and everyone in the retail sector. As the leading voice for retail, The Big Show unites the whole community. A place where new technologies are showcased and retail leaders can get inspired and network with their peers. As Google Cloud prepares for our presence at The Big Show, Chris Hood sits down with Jordan Speer, Research Director for IDC Retail Insights, to discuss what to expect at the show and areas of interest they believe will be especially important to the retail industry in 2023 and beyond.
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Efficiency Engineering with Cloud FinOps at Target
12/08/2022
Efficiency Engineering with Cloud FinOps at Target
Target has been one of the leading innovators in the retail industry and not surprisingly is also one of the early adopters of cloud FinOps discipline through its Efficiency Engineering team. As such, Target has been in the forefront on tackling the cloud financials management topics and here with us today is Kim Wier, Director of Engineering, will be sharing her journey in driving cloud FinOps discipline within her Efficiency Engineering team and the key lessons learned through the past few years.
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Improving customer service to deliver uninterrupted connectivity to Indonesians
12/08/2022
Improving customer service to deliver uninterrupted connectivity to Indonesians
In this episode, Theo speaks to Hendra Gunawan, Chief Technology Officer at My Republic, who talks us through MyRepublic’s expansion across Indonesia, in its goal to become the second biggest fibre network provider in Indonesia. Hendra speaks about how working with Google Cloud helps MyRepublic provide low latency, high speeds and high availability at a low price for their customers. He shares how through using the latest technology, MyRepublic is able to automate their systems and keep the business scalable, while ensuring a seamless and direct relationship between customers and technicians to help solve any issues. Listen in as Hendra Gunawan also discusses the challenges of obtaining special permits and handling outages, as well as MyRepublic’s future goals of leveraging data to make more informed business decisions, and using AI to provide insights for personalization.
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The Transformation Debrief: How Botify is Transforming SEO with AI
11/09/2022
The Transformation Debrief: How Botify is Transforming SEO with AI
To deliver for its customers, Botify continues to reinvent how companies perform SEO. From those early days of the manual indexing of websites to the eras of keyword stuffing and anchor links, Botify is changing the landscape of optimization. In this extended conversation of The Transformation Debrief, Chris Hood, Digital Strategist at Google Cloud, hosts Pierre Couzy, Chief Technology Officer at Botify, and Robert Rothschild, Chief Marketing Officer at Botify, to discuss how they are helping drive more traffic and revenue with machine learning and artificial intelligence to reinvent how companies perform SEO.
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The Transformation Debrief: Smarter Insurance on the Cloud with CNA
10/28/2022
The Transformation Debrief: Smarter Insurance on the Cloud with CNA
CNA has a 120-year history of providing property and casualty insurance for U.S. customers. It turned to Google Cloud to modernize its analytics, consolidate data management, and deliver better decision-making tools for agents and executives. In this episode of The Transformation Debrief, Chris Hood, host of Google Cloud's That Digital Show, talks with two CNA executives — Rich Wein, a vice president and actuary, and Santosh Bardwaj, senior vice president for data and analytics — about the company's journey to the cloud and the effects it is having on business operations and the CNA corporate culture.
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Reinventing the Fan Experience with Major League Baseball
10/10/2022
Reinventing the Fan Experience with Major League Baseball
Baseball is a game that can be enjoyed in a variety of ways. Some fans, like season ticket holders, primarily engage by attending live games at the stadium. For others, the game is ubiquitous on their television, smartphone screens, or tablets throughout summer afternoons and evenings. Some people like getting deep into the massive world of advanced statistics, watching analysts on the web and TV, or reading sports reporters' daily stories. In this episode, Chris Hood is joined by Anil Jain, Managing Director for Media and Entertainment at Google Cloud, and Truman Boyes, Senior Vice President, Technology Infrastructure at Major League Baseball, to take a behind-the-plate look at how data is leveraged to create deeper insights to improve the game and help make baseball consumable by fans in exciting new ways.
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Delivering Production Ready Industry Solutions with Google Cloud
10/04/2022
Delivering Production Ready Industry Solutions with Google Cloud
Organizations are driving the complete transformation of their business by inventing new ways to accomplish their objectives using the cloud, from making core processes more efficient to improving how they reach and better serve their customers to achieving insights through data that fuel innovation. In today's continuously evolving digital world, it is increasingly critical to adapt to changing consumer demands and market trends as quickly as possible. Whatever your industry's challenge or use case, Google Cloud solutions can help improve efficiency and agility, reduce cost, participate in new business models, and capture new market opportunities. In this episode, Chris Hood sits with Umesh Vemuri, VP of Global Strategic Customers & Industries at Google, to discuss how customers can quickly implement cloud solutions to generate business value.
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Connecting people across India with video-led content in regional languages
09/26/2022
Connecting people across India with video-led content in regional languages
In this episode, we hear from Amit Zunjarwad, Chief Product Officer at ShareChat and Moj about India’s home-grown, video-led social platform that has more than 1 million daily active users. The availability of affordable high-speed internet has encouraged the growth of video consumption in India. With that, ShareChat has positioned itself as a leading social media platform in the country that focuses on supporting video content creators and consumers. Along with short video app Moj, Amit talks about the creative economy and how content creators can drive social conversations and connect people across different parts of India, in 15 different languages. He also shares his strategy for growth, and plans that include turning Sharechat into a modern advertising platform through bite-sized content on the go. With concepts like virtual gifting where people can buy and send virtual gifts to content creators already in place, learn how the brand is boosting the Indian ecommerce industry while shaping the next generation of consumers.
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How Korean Air pivoted to new ways of working and customer expectations in travel
09/26/2022
How Korean Air pivoted to new ways of working and customer expectations in travel
The Covid-19 pandemic impacted many businesses, but the airline industry was perhaps one of the most affected. With travel bans that took place almost overnight, travel and transportation companies had to rethink and restrategize their business plans. In this episode, Theo chats with Kenneth Chang, Executive Vice President and Chief Marketing Officer at Korean Air, on how a business of 53 years had to pivot from its traditional ways to navigate the pandemic. Chang takes us through the challenges the airline faced, and how they leveraged technology to support quick decision-making that enabled the business to pivot quickly in turbulent times, taking advantage of the new opportunities presented to them during the pandemic. As a leader with foresight, Chang also shares how he instilled change management from an organizational viewpoint, building trust among employees. Keeping to the company’s environmental values, we hear about the airline’s green initiative, and how they are bringing in more fuel-efficient planes, steering away from the ‘bigger is better’ mindset. But one of the most exciting things to look out for in the company’s digital transformation journey is in the way they are looking to leverage the large pool of customer data, analyzing them to improve customer service. From building an app that gets employees their meals on time, to one that can help passengers track their luggage in transit, listen in to find out how the airline is innovating as it prepares for the future of travel in this post-pandemic season.
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Reinventing Omnichannel Retail at Ulta Beauty
09/18/2022
Reinventing Omnichannel Retail at Ulta Beauty
Ulta Beauty is now the largest beauty retailer in the United States, carrying more than 25,000 products from 500 established and emerging beauty brands, including Ulta Beauty's own private label. Despite many traditional retailers being faced with fierce competition, razor-thin margins, and declining sales, Ulta Beauty is still setting trends and producing fresh takes on what it means to be a beauty purveyor. Today, the company is trying on new digital offerings and cloud-enabled tools to deliver a vast array of personalized experiences and transform how shoppers buy and discover beauty yet again. On this episode, we continue our transformation series with Prama Bhatt, Ulta Beauty’s chief digital officer, to discuss the work her team is doing, and how they think through different perspectives and lenses to drive innovation.
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Creating endless gaming adventures for players with Xin Dong's TapTap
09/13/2022
Creating endless gaming adventures for players with Xin Dong's TapTap
In this episode, Theo speaks with ex-Googler, Dr Jiang Hong, Head of TapTap Developer Services, and Founder of LeanCloud, which was acquired by gaming company Xin Dong. Dr Jiang shares his thoughts on the unique gaming market in China, and how Xin Dong, as the holding company of Asia’s largest game marketplace TapTap, is looking to help build a better web developer community in the industry. When it comes to the gaming community, understanding what players want in each market is key to growth, and Dr Jiang discusses what factors support the success of Asian games in overseas markets. He talks about Xin Dong TapTap’s vision for global expansion, as well as the misconceptions and the opportunities that lie within the gaming world. Listen in to learn about his personal journey in the entrepreneurial world, the challenges that Xin Dong TapTap has overcome in its journey to success, and what he hopes for the future of web development and gaming.
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How Khon Kaen University is leading digital transformation in the public education sector
09/13/2022
How Khon Kaen University is leading digital transformation in the public education sector
In this episode, Theo and Paris speak with Professor Denpong Soodphakdee, VP of Khon Kaen University (KKU), on KKU’s digital transformation journey. Founded in 1964, KKU is an established university in northeastern Thailand with more than 40,000 students studying in 19 faculties. On a mission to prepare future global citizens to work in a fast evolving world, KKU also aims to be recognized both internationally and regionally as a leading university in research and technology. Prof. Denpong shares the challenges KKU overcame in digitalization, such as implementing training for less technical staff and driving a mindset shift for better adoption. He also talks about the benefits of no-code platforms, and how to get people engaged and excited about developing their own apps. Hear his first hand account about KKU’s first hackathon, the results, and what it takes to help lead the organization towards being a “Smart University” that others in the sector can model.
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Engineering the next digital frontier with Bendigo and Adelaide Bank
09/06/2022
Engineering the next digital frontier with Bendigo and Adelaide Bank
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Empowering Crypto Investors with Blockchain Data Intelligence with Nansen
08/23/2022
Empowering Crypto Investors with Blockchain Data Intelligence with Nansen
If you’re interested in the world of blockchain and decentralized finance (DeFi), then this episode is definitely not one you want to miss. DeFi has experienced exponential growth over the past few years, capturing the attention of investors globally. But with new opportunities, come new complexities and risks. One of the biggest challenges is distinguishing quality crypto assets from pure hype, particularly for non-institutional Investors. In the hot seat for this episode is Alex Svanevik, the Co-founder and CEO of Nansen, a blockchain analytics platform that enriches on-chain data with millions of wallet labels. Nansen’s mission is to be a driving force in offering crypto investors trusted, high quality data intelligence to enable them to make informed decisions, quickly. Crypto investors use Nansen to discover opportunities, perform due diligence and grow their portfolios with real-time dashboards and alerts. But he’s not the only guest we have on the show. In the co-host seat with Theo is Paris Tran, Territory Account Manager, Digital Native of Google Cloud. Listen in as Alex shares the genesis of Nansen with Theo and Paris, as well as the inner workings of deploying AI algorithms to analyze petabytes of crypto trading data per day, and their vision for the future of DeFi.
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How Meesho is Transforming Ways of Working with Technology
08/16/2022
How Meesho is Transforming Ways of Working with Technology
This week, Theo speaks to Ashish Kumar Singh, CHRO of Meesho and our pioneer HR C-suite on the show. As India’s fastest growing internet commerce platform, Meesho is democratizing e-commerce and bringing innovation online. With the Meesho marketplace supporting small businesses, individual entrepreneurs and everything in between, Ashish touches on their “users-first mantra,” which not only refers to customers, but also Meesho’s own employees. When the pandemic hit, it not only affected demand on Meesho’s platform, but also impacted ways of working. One main area of focus was brought to light - the challenge of achieving work-life balance. As CHRO, Ashish shares unique, first hand insights on how the company leverages technology such as MeeBOT for pulse collection, and to measure the employee experience, looking for areas of improvement. He also covers the importance of ensuring transparent communication and collaboration. From tips on enabling a remote workforce to leveraging tools like Google Meet, listen in as Ashish discusses future-of-work models, the implications of technology on our everyday lives and how Meesho has stayed at the forefront of reimagining new ways of work.
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How Bolttech is reinventing the insurance ecosystem with cloud technology
08/10/2022
How Bolttech is reinventing the insurance ecosystem with cloud technology
David Lynch, Group CTO from bolttech, joins the show with Jay to talk about how insurtechs of today are emerging from the convergence of technology and insurance. As the world’s largest technology-enabled ecosystem for protection insurance and the most international insurtech, bolttech operates in over 30 markets. The business works collaboratively with 180+ insurance carriers on its platform that need access to technology, advocating the need for insurance companies that implement AI and machine learning, to augment their services to deliver better products and protection outcomes. David also discusses trends such as the shift towards usage-based insurance and the consequent need for the industry to invent new products, with insurtechs fuelling the acceleration of product innovation. At the same time, the fully digital insurance purchase journey is becoming a reality in the embedded insurance or microinsurance areas. He shares insights on finding a balance between supply and demand, as well as achieving growth in the marketplace. From key factors that affect customer acquisition, to new revenue generation opportunities, tune in to find out more about bolttech’s research on what is needed to build a successful, future-ready marketplace.
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The Transformation Debrief with Zebra Technologies
07/07/2022
The Transformation Debrief with Zebra Technologies
Zebra Technologies is one of the largest suppliers of barcode printing and scanning devices globally. In 1991, Zebra introduced 2D barcode scanners followed by Radio Frequency Identification (RFID) tracking tags, rugged mobile computers, tablets, and wearable devices for increased inventory and asset visibility. Lately, it's been acquiring companies in software, robotics, AI, data capture, and real-time location systems, all to help it transform from a traditional hardware-centric company to a software solutions organization to realize a vision it calls enterprise asset intelligence (EAI) at the edge. Today, Zebra has customers in manufacturing, retail, healthcare, transportation, logistics, and the public sector, with over 10,000 partners across 100 countries. In today's episode, Chris Hood sits down with Janet Kennedy, Vice President, North America Regions at Google Cloud, and Tom Bianculli, SVP and CTO at Zebra Technologies, to go behind the scenes of this Transformation Debrief conversation to learn how Zebra Technologies has navigated these changes.
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How Apna is using data and AI to drive the gig economy in India
06/28/2022
How Apna is using data and AI to drive the gig economy in India
In this episode, Theo speaks to Ronak Shah, Head of Data at apna.co. As one of the largest gig economies in the world, India is seeing rising numbers among younger people joining the ecosystem. Driven by digital adoption and new ways of working, Apna saw an opportunity to help bridge the gap between employers and potential candidates. Leveraging data and AI technology, Ronak shares how the company is able to level the playing field for those in the gig economy, and help millions of people achieve their goal
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Using AI to Supercharge Data-Driven Applications with Zilliz
06/13/2022
Using AI to Supercharge Data-Driven Applications with Zilliz
Theo is in the interviewer’s chair for this episode as Frank Liu from Zilliz joins the show to talk about how AI and machine learning are making it possible for developers to understand and extract more value from unstructured data such as text, audio, images, video, and more. Traditional databases are great for handling structured data, such as information that can easily be captured and categorized in a table. For example, a book database would have columns for the title and author. This allows the data
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Driving a Robust Omni-channel Approach for Indonesians with Blibli
06/02/2022
Driving a Robust Omni-channel Approach for Indonesians with Blibli
In this episode, Jay and Theo are joined by Pak Kusumo Martanto, CEO & Co-Founder of Blibli, who shares how the business is constantly adapting and staying agile to ensure excellent e-commerce experiences for millions in Indonesia. Pak Kusumo discusses how the pandemic was a wake-up call for many, with the needs of customers constantly changing. Keeping in mind that the digital economy saw a 50% increase globally over the past two years, and insights that are unique to Indonesia, for example being a gadget
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Embedded Finance with APIs
06/01/2022
Embedded Finance with APIs
Faced with changing customer behaviors and demands, tightening margins, and increasing threat from digital competitors, financial services institutions (FSIs) will need to meet customers where they are, open up their services, and establish new ways to monetize their products. Doing so will also enable them to build a better profile of their customers, and deliver more personalized user experiences and fast, convenient banking and payment services. Cloud technology plays a big role in this shift toward digi
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Innovation with API First Integration
06/01/2022
Innovation with API First Integration
Enterprises across the globe are struggling to innovate because their data and applications are siloed, disconnected, and not easily accessible. Today, Google Cloud is announcing the general availability of Apigee Integration, a solution that helps enterprises easily connect their existing data and applications and surface them as easily accessible APIs that can power new experiences. Data and applications are enablers of digital experiences. However, for many enterprises across the world, data and applicat
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Securing APIs and Applications in the Cloud
05/31/2022
Securing APIs and Applications in the Cloud
Enterprises across the globe are seeing surging demand for digital experiences from their customers, employees, and partners. For many of these enterprises, hundreds of business applications are hosted in private or public clouds that interact with their users (customers, partners, and employees) spread across geographies, channels (web, mobile, APIs, VPNs, and cloud services), and time zones. As a consequence of this surge in demand, enterprises are also experiencing increased pressure to fortify their tec
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GoPay's Key to Unlocking a Great Developer Experience
05/30/2022
GoPay's Key to Unlocking a Great Developer Experience
FinTech is a fast growing and competitive industry. To stay ahead, companies need to innovate and release new features more quickly than the competition. In this episode, Theo chats with Giovanni Sakti (Gio) and Giri Kuncoro from Indonesian financial services platform GoTo Financial, which includes the popular e-payment service GoPay. Gio and Giri discuss their commitment to improving the developer experience (DX) and how that led to the creation of their new internal developer platform. Gio explains that G
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Connecting the Future of Insurance and Technology with NTUC Income
05/25/2022
Connecting the Future of Insurance and Technology with NTUC Income
This week, Jay and Theo talk with Anny Huang, DVP & Head of Digital Business for Singaporean insurer Income (previously NTUC Income). Singapore’s only insurance co-operative, Income is also one of the country’s oldest and largest insurers. It is also one of the most forward-looking. Income is the only composite insurer to offer all of its products and services online and has ranked as the number one digital insurer in Singapore for the last two years. Anny describes the pressure to retain that title as
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How Garvan Institute of Medical Research is Driving Digital Frontiers in Genomics Analytics
05/19/2022
How Garvan Institute of Medical Research is Driving Digital Frontiers in Genomics Analytics
In this episode, Associate Professor Sarah Kummerfeld, Head of Data Science for the Garvan Institute of Medical Research, joins Jay and Theo to discuss the vital role cloud computing plays in genomic sequencing. Genomic sequencing has been contributing to medical research to improve the understanding and diagnosis of rare diseases for many years. However, sequencing a single genome produces approximately 100GB of data in its raw format, which then needs to be converted into a format that can be analyzed and
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Banking and Blockchain in Thailand with Kasikorn X
05/10/2022
Banking and Blockchain in Thailand with Kasikorn X
In this episode, we are joined by Paul Thanaarmates Arriyavat, Head of Venture Builders at Kasikorn X, to discuss how Kasikorn X is making blockchain technologies, NFTs, and decentralized finance more accessible to people. Kasikorn X has long been committed to building the future of digital banking through its Business–Technology Group (KBTG). In 2021, KBTG launched Kasikorn X, focused on the rapidly evolving world of decentralized finance (DeFi). In partnership with Google Cloud, Kasikorn X develops pro
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API-Driven Business Ecosystems with Cathay Financial Holdings
05/03/2022
API-Driven Business Ecosystems with Cathay Financial Holdings
In this episode, Marcus Lopez, Senior EVP of Digital, Data and Technology for Cathay Financial Holdings, joins Jay and Theo to discuss the organization’s approach to innovation as it rethinks its services and customer journeys. As the largest financial holding company in Taiwan with about 14 million customers, Cathay operates in China and most countries in Southeast Asia. Marcus explains how a joint venture with Alibaba six years ago prompted the Cathay team into reconsidering their approach to acquiring
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Democratizing Commerce for Retailers with Tokopedia
04/26/2022
Democratizing Commerce for Retailers with Tokopedia
In this episode, Jay and Theo are joined by Herman Widjaja, CTO at leading marketplace platform Tokopedia, to learn more about its culture of customer-focused innovation. Tokopedia’s recent merger with Southeast Asia's leading mobile on-demand services and payments platform Gojek to form the GoTo group, made headlines as Indonesia’s largest business deal. 13 years ago, Tokopedia’s two founders set out to solve the problem of transparent pricing for Indonesians, regardless which of the 17,000 islands t
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