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The Future of the Direct-to-Consumer Model w/ Bryan Chance, Katie Johar & Eva Kellershof
01/28/2025
The Future of the Direct-to-Consumer Model w/ Bryan Chance, Katie Johar & Eva Kellershof
It's been a minute, but the AFSA Extra Credit Podcast is back for 2025 with fresh takes, knowledgeable experts and crucial conversations on the consumer credit industry. In our first conversation of the year, chats with Bryan Chance and Katie Johar of Ernst & Young (EY) and Eva Kellershof of NETSOL on the evolving vehicle purchasing landscape and the direct-to-consumer (DTC) model. Brian and Katie take a deep dive into the impacts of the DTC model, what it could mean for business, the importance of a seamless customer journey and how the model can (and crucially, might not) deliver. Eva talks about the crucial role that dealerships play in the vehicle purchase process and shares some cautionary observations and lessons learned from the European perspective. And, because it seems like they're involved with everything, our panel touches on AI and EVs. Special thanks to NETSOL for sponsoring this conversation. Learn more at . Guests , Global Client Service Partner, Global Connected Tech & Urban Mobility Leader, EY Americas Automotive, Captive, and Equipment Finance Leader, EY VP Sales North America and Europe, NETSOL Host , Senior Director, Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter and and on . The blog at is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at or tweet at us. or find the AFSA Extra Credit Podcast anywhere you get your podcasts.
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