The HaltingWinter Podcast
The HaltingWinter Podcast offers insights and strategies for city managers and municipal leaders to transform their leadership, energize their teams, and revitalize their municipalities. Hosted by Seth Winterhalter, President of HaltingWinter Municipal Solutions, we explore innovative approaches to balance personal well-being with professional growth while cultivating a vibrant workplace culture. Discover how to lead with purpose, navigate complex challenges, and deliver exceptional results for your community. Each episode provides actionable advice to help you thrive in the unique landscape of municipal leadership. Whether you're a seasoned city manager or new to municipal leadership, this podcast is your resource for personal and professional growth. Tune in and join our mission of making stronger cities through stronger leaders.
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212: Steve Dalton: Debt-Free Isn’t Growth: Infrastructure, Integrity, and the Impossible Annexation
08/07/2025
212: Steve Dalton: Debt-Free Isn’t Growth: Infrastructure, Integrity, and the Impossible Annexation
Show Notes: Steve Dalton: Debt-Free Isn’t Growth: Infrastructure, Integrity, and the Impossible Annexation Episode 212 of The HaltingWinter Podcast Brought to you by Overview In this episode, Seth Winterhalter sits down with Steve Dalton, City Administrator of Branson West, Missouri—a small town with 500 residents, million-dollar infrastructure, and a story that defies every assumption about rural government leadership. From a childhood on a farm with no running water to a reluctant entry into law enforcement, Steve’s journey is anything but traditional. After years in narcotics and investigations, he stepped into the role of police chief and eventually, city administrator, where he now oversees explosive regional growth and one of the boldest annexations in Missouri history: bringing Silver Dollar City into the city limits. Steve shares how he’s helping Branson West double in size, lead with integrity, and reject the notion that being debt-free equals progress. His philosophy? "Build it before they come and build it right." Episode Highlights: “You're hired.” How a skeptical civilian walked into a police interview, said he wanted the chief’s job, and walked out with a badge and a gun. From Narcotics to City Hall Why Steve believes the best city administrators are often former officers who know how to make decisions with limited time and imperfect information. You Build It Before They Come The untold story of how a backchannel friendship and a bold sewer bond led to the successful annexation of Silver Dollar City. Infrastructure as a Vision Tool Why Branson West, with just 505 residents, has 1.1 million gallons of water in the air and a wastewater plant built for a city 7x its size. The Cost of Playing It Safe What Steve told his board when they celebrated being debt-free and why standing still would’ve meant falling behind. Leadership Without a Degree How grit, integrity, and action—not credentials—turned a small-town police chief into a regional visionary for growth. Connect with Steve Dalton LinkedIn: About Our Sponsor: Zencity This episode of The HaltingWinter Podcast is made possible by a trusted partner to hundreds of local governments around the world. Zencity is a software that enables local government leaders to gather, understand, and act on resident feedback, going beyond the "same ten people" to actually reach residents where they're at, and incorporate that feedback into decisions large and small. To learn more about how Zencity is helping turn data into action and insight into impact: Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 23-26 | Owensboro, KY ELGL 2025 Conference | Camp Govlife October 1-3 | Santa Rose, CA 2025 City Clerks New Law and Elections Seminar November 12-14 | Los Angeles, CA 2025 Kansas City/County Management Association Annual Conference December 3-5 | Manhattan, KS
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211: Kathy O'Nan: Beyond the Tornado: Presence, Pressure, and the Power of Local Leadership
08/05/2025
211: Kathy O'Nan: Beyond the Tornado: Presence, Pressure, and the Power of Local Leadership
Show Notes: Kathy O'Nan: Beyond the Tornado: Presence, Pressure, and the Power of Local Leadership Episode 211 of The HaltingWinter Podcast Brought to you by Overview In this powerful episode, Seth Winterhalter sits down with Kathy O’Nan, Mayor of Mayfield, Kentucky, a retired teacher turned public servant whose life was forever changed on December 10, 2021, when a catastrophic EF-4 tornado ripped through the heart of her city. What followed was a story of leadership under fire, community resilience, and a fierce refusal to give up. Kathy shares the emotional and practical realities of leading in the wake of unimaginable loss from navigating FEMA and state recovery funds to helping her community rebuild trust, homes, and hope. With raw honesty and quiet strength, she reflects on the importance of presence in a crisis, the unseen emotional toll of leadership, and how her background as an educator became an unexpected asset in the highest-stakes moment of her life. This isn’t just a story of tragedy; it’s a masterclass in local leadership, civic love, and the long, hard road of recovery. Episode Highlights: “Right now, you just be here.” What a retired firefighter told Kathy in the fire station hours after the tornado and why presence matters more than action in leadership. The First Hours After Impact How Mayfield’s emergency response unfolded, and why agriculture workers cleared the first roads when no one else could. A Teacher at the Helm Why Kathy’s decades in the classroom prepared her to speak in national press conferences and hold a city’s hope together. The Power of Local Ties How former students—now police officers, fire chiefs, and city attorneys—are helping rebuild the community they once sat in class to serve. Sticky Notes & a Front Porch Vision How Mayfield crowdsourced its recovery plan and why rebuilding isn’t just about buildings, but belonging. A Ten-Year Journey What Kathy has learned about sustaining leadership, avoiding burnout, and choosing to run for reelection in the face of exhaustion. Connect with Kathy O'Nan City of Mayfield: About Our Sponsor: Zencity This episode of The HaltingWinter Podcast is made possible by —a trusted partner to hundreds of local governments around the world. Zencity is a software that enables local government leaders to gather, understand, and act on resident feedback, going beyond the "same ten people" to actually reach residents where they're at, and incorporate that feedback into decisions large and small. To learn more about how Zencity is helping turn data into action and insight into impact: Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 23-26 | Owensboro, KY ELGL 2025 Conference | Camp Govlife October 1-3 | Santa Rose, CA 2025 City Clerks New Law and Elections Seminar November 12-14 | Los Angeles, CA 2025 Kansas City/County Management Association Annual Conference December 3-5 | Manhattan, KS
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210: Book of the Week: Who Moved My Cheese?
08/04/2025
210: Book of the Week: Who Moved My Cheese?
Show Notes: Book of the Week – Who Moved My Cheese?Episode 210 of The HaltingWinter Podcast (Part 1 of 5: Who Moved My Cheese? Series) Episode Title: When Change Catches Municipal Leaders Off Guard Episode Overview The federal grant you've relied on for three years just got eliminated. Your most experienced department head announced retirement. The state passed new regulations that completely change how you deliver services. Your first instinct might be frustration, analysis, or hoping things return to normal but what if these moments are actually opportunities to become a more effective leader? In this kickoff episode of our Who Moved My Cheese? series, Seth Winterhalter explores how local government leaders can transform their relationship with constant change. Drawing from Spencer Johnson's deceptively simple parable about four characters navigating unexpected shifts, we discover practical frameworks for leading through the uncertainty that defines municipal environments. Whether you're facing budget cuts, organizational restructuring, or community growth that's overwhelming existing systems, Johnson's insights about change leadership offer powerful tools. In this episode, we examine why the most effective municipal leaders focus their energy on adapting to new realities rather than mourning what used to work, and how this mindset shift transforms everything about your leadership approach. Key Takeaways Why waiting for conditions to return to "normal" is the most dangerous assumption in municipal leadership How to distinguish between protecting core principles and defending outdated methods unnecessarily The critical difference between reactive and proactive leadership during organizational transitions Johnson's framework for recognizing when attachment to familiar approaches prevents effective community service How to build change anticipation into your planning assumptions without becoming paralyzed by uncertainty This Week's Journey in the MLDC Monday: Understanding why change leadership beats change management for municipal effectiveness Tuesday–Thursday: Deep dives into early warning systems, quick action principles, and releasing approaches that no longer serve your community Friday: Virtual Book Club for live conversation and practical change leadership implementation strategies Join the MLDC: Summer Special Now is the best time to join the MLDC, giving you access to: ✔ All five episodes breaking down Who Moved My Cheese? for public sector applications ✔ Daily blog reflections and emotional intelligence implementation tools ✔ A community of city managers and municipal leaders developing leadership effectiveness ✔ Our live, weekly Virtual Book Club session ➡ Join now at Resources Mentioned Book: MLDC Info: Connect with Seth LinkedIn: Website:
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209: Laura Philpot: Vision Over Ego: A Shift from Big Projects to Real Impact
07/31/2025
209: Laura Philpot: Vision Over Ego: A Shift from Big Projects to Real Impact
Show Notes: Laura Philpot: Vision Over Ego: A Shift from Big Projects to Real Impact Episode 209 of The HaltingWinter Podcast Brought to you by Overview In this episode, Seth Winterhalter sits down with Laura Philpot, City Manager of Maple Valley, Washington, to explore how a career rooted in public works evolved into a leadership philosophy centered on people, not prestige. Laura’s journey began with a love for math, a concrete canoe competition, and a fascination with big infrastructure projects. But over time, through building bridges, programming traffic lights, and stepping into leadership, her vision changed. Today, it’s not about her name being on a massive structure. It’s about making life better for her neighbors, one sidewalk and salmon stream at a time. From her early days in construction to leading her hometown through exponential growth, Laura shares how public works shaped her leadership style, why working in your own community transforms the mission, and how collaboration—not control—is the real infrastructure of a thriving city. Episode Highlights: From Calculus to Concrete Canoes How a class presentation hack turned into a civil engineering career and why building big things first lit the fire. The Rose Garden Revelation A behind-the-scenes tour of a stadium under construction flipped the switch from curiosity to calling. The Public Works Wake-Up Call Laura shares the funny (and brutally honest) reason she left construction for local government and how it wasn’t the easy job she expected. Leading Where You Live The emotional gravity of managing the city you call home and why Laura took a pay cut to serve her own community. Sidewalks Over Stadiums How her definition of success changed from steel and concrete to salmon runs, sidewalks, and community events. Culture Starts at Lunch Why cross-department tension often has nothing to do with data and how sharing meals became her leadership superpower. The Power of Holding Space Why not developing a 122-acre parcel is one of her proudest decisions and how vision sometimes means saying “not yet.” Leadership Is Letting Go Laura unpacks why she makes fast decisions, rarely clings to them, and welcomes correction as part of leading forward. Connect with Laura Philpot LinkedIn: About Our Sponsor: Zencity This episode of The HaltingWinter Podcast is proudly sponsored by —a trusted partner to hundreds of local governments around the world. Zencity is a software that enables local government leaders to gather, understand, and act on resident feedback - going beyond the "same ten people" to actually reach residents where they're at, and incorporate that feedback into decisions large and small. To learn more about how Zencity is helping turn data into action and insight into impact, click the link below. Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Seat with our Summer Special:
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208: Alan Keck: Leading Like an Entrepreneur: Risk, Resilience, and Reinventing Local Government
07/29/2025
208: Alan Keck: Leading Like an Entrepreneur: Risk, Resilience, and Reinventing Local Government
Show Notes: Alan Keck: Leading Like an Entrepreneur: Risk, Resilience, and Reinventing Local Government Episode 208 of The HaltingWinter Podcast Brought to you by Overview In this episode, Seth Winterhalter sits down with Alan Keck, Mayor of Somerset, Kentucky, to unpack what happens when you bring an entrepreneurial mindset into City Hall. From a teenage calling into public service to losing his first election by 24 points, Alan’s journey is anything but conventional—and that’s exactly why it’s so compelling. Alan shares how growing up in a family of business owners shaped his approach to leadership, why failure was his greatest teacher, and what it really takes to earn trust from the inside out. He doesn’t shy away from the political grind, the emotional cost of leading through tornadoes and pandemics, or the challenge of bringing vision to life in a city that once feared change. This is a conversation about bold moves, public humility, and the cultural transformation that happens when leaders stop asking for permission and start building something better. If you're a city manager looking to create momentum, a mayor navigating pushback, or anyone wondering what reinvention looks like in real time, this episode is for you. Episode Highlights: When Vision Meets Resistance Alan opens up about the heartbreak of losing his first election and how it fueled a comeback that rewrote Somerset’s future. From Private Sector to Public Seat What entrepreneurs bring to local government and what they have to unlearn to lead well in the public square. Campaigns Are Culture-Building Why running for office is the ultimate leadership litmus test and how it changes how you see your residents forever. From Festivals to Fiber How Alan turned “Light Up Somerset” into more than just events—it became the heartbeat of a cultural revival. COVID, Tornadoes, and Community Lessons in presence, pressure, and perspective when the playbook gets ripped up and the city still needs answers. Trust Over Control Inside the leadership philosophy that turned 300 city employees into city ambassadors. Planning with Purpose Why Somerset 2050 isn’t just a comprehensive plan—it’s a community blueprint designed to outlast any one administration. Connect with Alan Keck LinkedIn: Somerset 2050 Plan: About Our Sponsor: Zencity This episode of The HaltingWinter Podcast is proudly sponsored by —a trusted partner to hundreds of local governments around the world. Zencity is a software that enables local government leaders to gather, understand, and act on resident feedback - going beyond the "same ten people" to actually reach residents where they're at, and incorporate that feedback into decisions large and small. To learn more about how Zencity is helping turn data into action and insight into impact, click the link below. Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Seat with our Summer Special:
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207: Book of the Week: Orbiting the Giant Hairball
07/28/2025
207: Book of the Week: Orbiting the Giant Hairball
Show Notes: Book of the Week – Orbiting the Giant HairballEpisode 207 of The HaltingWinter Podcast (Part 1 of 5: Orbiting the Giant Hairball Series) Episode Title: When Your City Hall Becomes a Giant Hairball: Breaking Free from Bureaucratic Gravity Episode Overview Your organization is accumulating policies faster than it's eliminating them, and this bureaucratic mass is quietly undermining your ability to serve your community effectively. In this kickoff episode of our series, Seth Winterhalter explores how municipal governments become trapped in what Gordon MacKenzie called "bureaucratic gravity" – the inexorable pull toward conformity that stifles innovation and prevents adaptive community service. Drawing from MacKenzie's thirty years at Hallmark Cards, we discover how creative leaders can maintain responsible innovation within structured environments. Whether you're frustrated by permit bottlenecks, departmental silos, or inherited policies that no longer serve their purpose, MacKenzie's concept of "orbiting" offers a sophisticated solution. In this episode, we examine why the most effective municipal leaders learn to balance accountability with creativity, staying connected enough to benefit from organizational resources while maintaining enough distance to generate original solutions. Key Takeaways How municipal "hairballs" form through accumulated policies that never get removed, only added Why "Corporate Normalcy" based on past successes prevents adaptation to current community needs The difference between necessary structure that enables governance and bureaucratic mass that prevents it MacKenzie's concept of "responsible creativity" and what it means for municipal accountability How to distinguish between legitimate constraints and inherited assumptions that limit innovation unnecessarily This Week's Journey in the MLDC Monday: Understanding bureaucratic gravity and its impact on community service Tuesday–Thursday: Deep dives into leadership self-awareness, courage for innovation, and building creative coalitions within municipal constraints Friday: Virtual Book Club for live conversation and practical "orbiting" implementation strategies Join the MLDC: Summer Special Now is the best time to join the MLDC, giving you access to: ✔ All five episodes breaking down Orbiting the Giant Hairball for municipal applications ✔ Daily blog reflections and emotional intelligence implementation tools ✔ A community of city managers and municipal leaders developing leadership effectiveness ✔ Our live, weekly Virtual Book Club session ➡ Join now at Resources Mentioned Book: MLDC Info: Connect with Seth LinkedIn: Website:
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206: Sandra Fournier: Filling Potholes in Heels: What it Takes for Bold Leadership in the Face of Bureaucracy
07/24/2025
206: Sandra Fournier: Filling Potholes in Heels: What it Takes for Bold Leadership in the Face of Bureaucracy
Show Notes: Sandra Fournier: Filling Potholes in Heels: What it Takes for Bold Leadership in the Face of Bureaucracy Episode 206 of The HaltingWinter Podcast Brought to you by Overview In this episode, Seth Winterhalter sits down with Sandra Fournier, the remarkable Town Manager of Mapleton, Castle Hill, and Chapman, Maine. From a teenage mother without a high school diploma to leading not just one, but three municipalities at the same time, Sandra’s story is one of grit, growth, and grounded leadership. She opens up about growing up in poverty, the power of second chances, and the pivotal moment when a compassionate town manager helped her during a time of need, planting the seed for her future in public service. Sandra unpacks the complexity of managing three towns under one interlocal agreement, how she builds trust across communities, and why transparency, empathy, and strategic foresight are her greatest tools. Whether she’s coordinating municipal services, budgeting for capital projects, or literally filling potholes in heels, Sandra embodies what it means to lead boldly while staying deeply human. Episode Highlights: The First Experience That Changed Everything A chance encounter with a compassionate town manager during a season of personal struggle opened Sandra’s eyes to the power of local government and planted the seed for her career. Yes, Before You’re Ready Whether it was solid waste, public works, or buildings and facilities, Sandra kept saying yes to opportunities she didn’t feel ready for and grew into every one of them. Leadership in High Heels The viral moment she filled potholes in heels isn’t just a photo-op—it’s a reflection of her boots-on-the-ground, no-job-too-small approach to leadership. Three Towns, One Vision Sandra unpacks the interlocal agreement that unites Mapleton, Castle Hill, and Chapman and how collaboration can work without compromising local identity. Pandemic, Policy, and Presence Stepping into her new role just weeks before COVID hit, Sandra had to build trust, lead change, and protect her team, all while learning Zoom on the fly. What Capital Planning Really Means Why budgeting for tomorrow is one of the greatest responsibilities of leadership and how her team paid cash for million-dollar equipment without a single loan. Above and Below Ground Leadership From emergency services to community events, Sandra shows how strong infrastructure supports vibrant community and why both matter in small-town success. Connect with Sandra Fournier LinkedIn: About Our Sponsor: Zencity This episode of The HaltingWinter Podcast is proudly sponsored by —a trusted partner to hundreds of local governments around the world. Zencity is a software that enables local government leaders to gather, understand, and act on resident feedback - going beyond the "same ten people" to actually reach residents where they're at, and incorporate that feedback into decisions large and small. To learn more about how Zencity is helping turn data into action and insight into impact, click the link below. Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Seat with our Summer Special:
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205: Daron Jordan: Grants, Grit, and the Quiet Wins That Build Cities
07/22/2025
205: Daron Jordan: Grants, Grit, and the Quiet Wins That Build Cities
Show Notes: Daron Jordan: Grants, Grit, and the Quiet Wins That Build Cities Episode 205 of The HaltingWinter Podcast Brought to you by Overview In this episode, Seth Winterhalter sits down with Daron Jordan, City Manager of Paducah, Kentucky, to explore a career that started poolside and led all the way to the city manager’s seat. From selling boat stickers as a teenager to becoming the first full-time program and aquatics director in his hometown, Daron’s story is a masterclass in how local government leaders are formed, not in textbooks, but in the trenches. Daron opens up about the emotional toll of early leadership, the challenge of always being "on," and why stepping away from local government for a season was one of the best decisions he ever made. He also dives deep into the underestimated power of grant writing and how smart, strategic funding helped him shape community development across four Kentucky cities. This is a candid conversation about burnout, bounce-backs, and the real work of rebuilding trust—both inside city hall and out. Whether you're a department head eyeing the next level, a city manager navigating political tension, or someone who still believes in the quiet dignity of public service, Daron’s story will encourage you to keep showing up. Episode Highlights: The Unlikely Path into Public Leadership From night auditor to aquatics director to city manager—how one man’s winding journey prepared him to lead with both toughness and heart. The First Seat Comes with Fire Daron shares what it was like to become a parks and rec director at 24, managing staff twice his age, and what it taught him about presence and pressure. Burnout Before the Buzzword A raw look at the emotional cost of leadership and what Daron wishes his younger self had known about boundaries, stress, and family impact. Grants as Growth Strategy How writing a $2,000 grant for trees turned into a multi-decade career in community development and economic impact. Why the Quiet Wins Matter Most Patching a pothole or fixing a roof may not make headlines, but Daron explains why these are the wins that define a city’s soul. Leading Through Resistance From “we’ve always done it this way” to Main Street cuss-outs—what it really takes to lead change in communities afraid of it. Vision Isn’t Enough Why knowing 80% of the picture won’t help if your community only sees 15%—and how storytelling becomes the bridge between data and trust. Connect with Daron Jordan LinkedIn: About Our Sponsor: Zencity This episode of The HaltingWinter Podcast is proudly sponsored by —a trusted partner to hundreds of local governments around the world. Zencity is a software that enables local government leaders to gather, understand, and act on resident feedback - going beyond the "same ten people" to actually reach residents where they're at, and incorporate that feedback into decisions large and small. To learn more about how Zencity is helping turn data into action and insight into impact, click the link below. Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Seat with our Summer Special:
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204: Book of the Week: Reality-Based Leadership
07/21/2025
204: Book of the Week: Reality-Based Leadership
Show Notes: Book of the Week – Reality-Based LeadershipEpisode 204 of The HaltingWinter Podcast (Part 1 of 5: Reality-Based Leadership Series) Episode Title: Beyond City Hall Drama: Leading with Reality Instead of Stories Episode Overview Your team's energy is being drained by something you can control, but most municipal leaders don't recognize it's happening. In this kickoff episode of our series, Seth Winterhalter explores how drama, blame, and resistance consume the energy your organization needs for serving your community. Drawing from Cy Wakeman's helpful research, we discover that the difference between high-performing and struggling municipal teams often comes down to one factor: whether they focus on reality or the stories they tell about reality. Whether you're dealing with budget constraints, regulatory changes, or council tensions, your team's response to circumstances determines everything. In this episode, we examine why most municipal dysfunction isn't caused by challenging circumstances—it's caused by how people think about challenging circumstances. Key Takeaways Why municipal teams get trapped explaining problems instead of solving them How to distinguish between actual circumstances and emotional stories about circumstances The hidden cost of drama in municipal organizations and how it spreads between departments Why traditional "change management" creates more resistance than results How reality-based thinking transforms both team culture and community service delivery This Week's Journey in the MLDC Monday: Introduction to reality vs. story thinking for municipal leaders Tuesday–Thursday: Deep dives into eliminating drama, building accountability without blame, and leading change without resistance Friday: Virtual Book Club for live conversation and practical reality-based leadership implementation Join the MLDC: Summer Special Now is the best time to join the MLDC, giving you access to: ✔ All five episodes breaking down Reality-Based Leadership for municipal applications ✔ Daily blog reflections and emotional intelligence implementation tools ✔ A community of city managers and municipal leaders developing leadership effectiveness ✔ Our live, weekly Virtual Book Club session ➡ Join now at Resources Mentioned Book: MLDC Info: Connect with Seth LinkedIn: Website:
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203: Wesley Young: From Comfort to Calling: Choosing the Hard Path of Local Impact
07/17/2025
203: Wesley Young: From Comfort to Calling: Choosing the Hard Path of Local Impact
Show Notes: Wesley Young: From Comfort to Calling: Choosing the Hard Path of Local Impact Episode 203 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter welcomes Wesley Young, City Administrator of Willard, Missouri, for a conversation that’s part memoir, part masterclass on finding purpose in public service. Wesley’s journey spans continents, careers, and courageous decisions, from growing up in England and overcoming dyslexia to building a life of service in the American Midwest. Along the way, he chose the hard path: leaving the safety of state government for the unpredictable frontlines of local leadership. Whether you’re in the early days of your public service career or decades in, this episode will remind you why the work matters. It's about grit, gratitude, and the quiet power of doing the right thing—especially when no one's watching. Episode Highlights: You Are the Cavalry How stepping into city management—especially in a small town—means wearing every hat and learning to lead without a net. Legacy Over Ease Why Wesley left the comfort of state employment to chase local impact and how his young son’s words confirmed it was the right move. Underdog Energy From being labeled “lazy” due to dyslexia to writing 22,000 lines of code to improve performance reviews, Wesley shares what it means to prove people wrong and build systems that serve others. Faith, Family, and the Work That Lasts How personal loss, fatherhood, and a quiet moment in a car shaped the values he brings to city leadership. Breaking Down Bureaucracy Insightful reflections on the complexity of public infrastructure and the public’s perception gap around local government services (like paying $5 for bottled water but resenting a $1 utility rate increase). A Call to the Next Generation Advice for Gen Z: Don’t just point out what’s broken—fix it. Wesley shares how change happens from the inside out and why bold ideas belong in city hall. Connect with Wesley Young LinkedIn: About Our Sponsor: Zencity This episode of The HaltingWinter Podcast is proudly sponsored by —a trusted partner to hundreds of local governments around the world. Zencity is a software that enables local government leaders to gather, understand, and act on resident feedback - going beyond the "same ten people" to actually reach residents where they're at, and incorporate that feedback into decisions large and small. To learn more about how Zencity is helping turn data into action and insight into impact, click the link below. Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Seat with our Summer Special:
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202: Rachel Witherspoon: Stewarding Stories and Small-Town Summers
07/15/2025
202: Rachel Witherspoon: Stewarding Stories and Small-Town Summers
Show Notes: Rachel Witherspoon: Stewarding Stories and Small-Town Summers - Leading with Heart in Local Government Episode 202 of The HaltingWinter Podcast Brought to you by Overview In this episode, Seth Winterhalter sits down with Rachel Witherspoon, the inspiring Village Manager of Pentwater, Michigan—a leader who reminds us that small towns carry big responsibilities, and often, even bigger stories. From her early fascination with city council meetings as a kid to navigating the dynamic seasonal rhythms of a summer tourist town on Lake Michigan, this is a story of purpose, persistence, and people-centered leadership. Rachel shares how internships, mentors, and a deep sense of calling helped her discover city management as a career and why roles like “assistant to the village manager” are some of the most transformative in local government. She reflects on what it’s like to lead in a village of under 900 residents that swells to 10,000 in the summer, and what it means to steward not just infrastructure, but legacy and memory. This episode is a must-listen for anyone considering the leap into municipal leadership or trying to rediscover the heart behind the work. Rachel's wisdom—on building trust, setting boundaries, and embracing the call to lead—is as refreshing as a lake breeze in July. Episode Highlights: The Power of Showing Up Early How a childhood memory of watching her dad speak at a city council meeting sparked a lifelong love for local government. The Assistant Seat is Underrated Why being “the assistant to” may be the most growth-filled role in a city organization and why more people should consider it. Small Town, Big Complexity What it takes to run a village that triples in population every summer, from water systems to police staffing to economic development. Building Trust When You’re the Outsider Rachel shares her intentional efforts to be visible, communicate openly, and become part of the fabric of Pentwater life. Six Lessons in Nine Months We unpack her viral LinkedIn post that highlights the early lessons of being in the seat, from utilizing your network to celebrating small wins. Why Local Government Isn’t Just a Job—It’s a Calling A beautiful reflection on faith, mentorship, and the reminder that people—not just policy—are at the center of the work. Connect with Rachel Witherspoon LinkedIn: Rachel's LinkedIn Post on Lessons Learned: About Our Sponsor: This episode of The HaltingWinter Podcast is proudly sponsored by Zencity—a trusted partner to hundreds of local governments around the world. Zencity is a software that enables local government leaders to gather, understand, and act on resident feedback - going beyond the "same ten people" to actually reach residents where they're at, and incorporate that feedback into decisions large and small. To learn more about how Zencity is helping turn data into action and insight into impact, click the link below. Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Seat with our Summer Special:
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201: Book of the Week: The Leadership Challenge
07/14/2025
201: Book of the Week: The Leadership Challenge
Show Notes: Book of the Week – The Leadership ChallengeEpisode 201 of The HaltingWinter Podcast (Part 1 of 5: Leadership Challenge Series) Episode Title: Five Practices That Transform Municipal Leadership Episode Overview Research-backed leadership isn't about charisma or authority—it's about five learnable practices that address your unique municipal challenges. In this kickoff episode of our The Leadership Challenge series, Seth Winterhalter explores how James Kouzes and Barry Posner's decades of leadership research translates directly to the complex environment of municipal leadership. From managing council dynamics to building departmental collaboration, the provide a proven framework for navigating the political pressures and public scrutiny that define your daily leadership reality. Whether you're struggling with credibility, vision alignment, or organizational culture, these research-based practices offer practical approaches that work within the constraints of local government while building the relationships essential for long-term municipal success. Key Takeaways Why the Five Practices framework seems perfectly designed for municipal environments How Model the Way addresses the credibility challenges unique to public sector leadership Why Inspire a Shared Vision requires different skills in municipal settings than private organizations How Challenge the Process and Enable Others to Act drive innovation within government constraints Why Encourage the Heart becomes essential for public service motivation and retention This Week's Journey in the MLDC Monday: The Five Practices framework and municipal leadership credibility Tuesday–Thursday: Deep dives into values-based leadership, shared vision creation, and innovation within constraints Friday: Virtual Book Club for live conversation and practical leadership implementation tools Join the MLDC: Summer Special Now is the best time to join the MLDC, giving you access to: ✔ All five episodes breaking down The Leadership Challenge for municipal contexts ✔ Daily blog reflections and implementation tools ✔ A community of local government leaders developing leadership effectiveness ✔ Our live, weekly Virtual Book Club session ➡ Join now at Resources Mentioned Book: MLDC Info: Connect with Seth LinkedIn: Website:
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200: Eyal Feder-Levy: From Noise to Insight: How Zencity Helps Cities Truly Listen
07/10/2025
200: Eyal Feder-Levy: From Noise to Insight: How Zencity Helps Cities Truly Listen
Show Notes: Eyal Feder-Levy – From Noise to Insight: How Zencity Helps Cities Truly Listen Episode 200 of The HaltingWinter Podcast Overview For our 200th episode, we’re honored to feature Eyal Feder-Levy, CEO and co-founder of Zencity—a company that’s redefining how local governments understand and serve their communities. Eyal’s journey began far from the city halls of the U.S. in the world of urban planning and civic tech in Tel Aviv. What started as a fascination with how cities grow and adapt became a bold mission: help city leaders make better decisions by listening more effectively to their residents. This episode dives into the heart of that mission. Eyal and Seth explore the real challenges local leaders face—drowning in fragmented data, struggling to cut through the noise, and trying to lead in a world where trust is eroding. And then they get practical—how Zencity’s platform takes social media posts, 311 data, open-ended survey responses, and more, and turns it all into real-time insight leaders can use to act. This isn’t just a tech story, it’s a leadership story. It’s about how listening well might just be the most important skill for every city manager, mayor, or public works director in today’s environment. And yes, it’s also the official announcement that Zencity is now the presenting sponsor of The HaltingWinter Podcast. Let’s go. Episode Highlights: What’s Broken in Local Feedback Loops: Eyal shares why traditional resident engagement tools—like town halls and one-way surveys—fail to capture the full picture, and how Zencity is changing that. Why Listening is a Leadership Superpower: In an era of mistrust and polarization, Eyal explains why it’s more important than ever that leaders really hear what their communities are saying, beyond the loudest voices in the room. From Tech Founder to Municipal Ally: Eyal opens up about his shift from “startup CEO” to “partner in public service,” and why Zencity doesn’t just want to sell tools—it wants to solve real problems. Turning Data into Direction: How Zencity helps local governments filter noise, find trends, and make confident decisions, without guessing what their residents want or need. What Keeps Eyal Up at Night (and What Gives Him Hope): A powerful reflection on the state of democracy, the future of civic leadership, and why he’s still optimistic about the role local governments can play. Connect with Eyal Feder-Levy LinkedIn: Email: About Our Sponsor: Zencity This episode of The HaltingWinter Podcast is proudly sponsored by Zencity—a trusted partner to hundreds of local governments around the world. Zencity helps city and county leaders make more confident, community-informed decisions by turning resident input into real-time, actionable insights. Whether it’s social media sentiment, 311 calls, or open-ended survey feedback, Zencity distills the noise into clear signals—so local leaders can lead with clarity, not guesswork. Learn more at Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Seat with our Summer Special:
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199: Gabe Reaume: Farm Boy. Fiction Writer. City Manager: An Unconventional Rise to Leadership
07/08/2025
199: Gabe Reaume: Farm Boy. Fiction Writer. City Manager: An Unconventional Rise to Leadership
Show Notes: Gabe Reaume – Farm Boy. Fiction Writer. City Manager: An Unconventional Rise to Leadership Episode 199 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter sits down with Gabe Reaume, City Manager of Saginaw, Texas—a fast-growing city northwest of Fort Worth—whose path into municipal leadership is anything but typical. Gabe’s story begins on a dairy farm in rural Michigan, winds through a nearly abandoned education degree, and takes shape thanks to the advice of an old farmer who suggested city management as a career. What follows is a tale of grit, growth, and grace from hauling livestock and living without a car to working unpaid internships and eventually leading a thriving Texas city. But Gabe’s leadership journey isn’t just about policy and budgets; it’s also deeply personal. In the midst of rising through the ranks, he found healing and joy through writing, penning both a memoir and a novel while navigating the pressures of public service. This conversation is a powerful reminder that some of the most impactful leaders come from unexpected places and that creativity, humility, and persistence still matter in local government. Episode Highlights: Rooted in Rural Values: Gabe reflects on growing up in a multigenerational farming family and how early lessons in hard work, patience, and practicality continue to shape his leadership today. No Car, No Salary, No Problem: How volunteering for an unpaid internship while walking to work launched his career and why young professionals should stop waiting for perfect conditions and just show up. Living with Grandma, Writing a Memoir: The deeply personal story of how moving in with a friend’s grandmother became a transformative chapter, one that inspired his first book and shaped his view of life and legacy. Leading Without a Script: Why city management isn’t about being the smartest person in the room, but about serving with humility, embracing the mess, and staying mission-focused. Creative Outlets and Sustainable Leadership: Gabe opens up about writing as a way to manage stress, stay grounded, and connect with the humanity behind the work. Connect with Gabe Reaume LinkedIn: Books: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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198: Book of the Week: The Productivity Project
07/07/2025
198: Book of the Week: The Productivity Project
Show Notes: Book of the Week – The Productivity ProjectEpisode 198 of The HaltingWinter Podcast (Part 1 of 5: Productivity Project Series) Episode Title: Beyond Busy: Why Municipal Leaders Need to Rethink Productivity Episode OverviewBeing busy and being productive are not the same thing, and the difference could transform your municipal leadership. In this kickoff episode of our The Productivity Project series, Seth Winterhalter explores how municipal leaders fall into the dangerous "factory mindset" trap that equates activity with accomplishment. Drawing from Chris Bailey's year-long productivity experiment, we discover that true effectiveness comes from managing three critical resources: your time, your attention, and your energy. Whether you're juggling council demands, managing department heads, or navigating community crises, your capacity to work strategically rather than reactively determines your impact. In this episode, we examine why working longer hours often produces fewer meaningful results and how to escape the busyness trap that's exhausting municipal leaders nationwide. Key Takeaways How emotional contagion amplifies in high-stakes municipal environments Why your stress during budget season affects your entire team's performance The connection between emotional regulation and community confidence How crisis leadership begins with emotional self-management Why traditional "just focus on the facts" approaches fall short in public sector leadership This Week's Journey in the MLDC Monday: The factory mindset trap and why busyness isn't productivity Tuesday–Thursday: Deep dives into time management (Rule of Three), attention protection, and energy optimization Friday: Virtual Book Club for live conversation and practical productivity implementation tools Join the MLDC: Summer Special Now is the best time to join the MLDC, giving you access to: ✔ All five episodes breaking down The Productivity Project for municipal contexts ✔ Daily blog reflections and emotional intelligence implementation tools ✔ A community of city managers and local government leaders developing leadership effectiveness ✔ Our live, weekly Virtual Book Club session ➡ Join now at Resources Mentioned Book: MLDC Info: Connect with Seth LinkedIn: Website:
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197: The Mic, the Mission, and Municipal Leadership
07/03/2025
197: The Mic, the Mission, and Municipal Leadership
Show Notes: Greg Camp – The Mic, the Mission, and Municipal Leadership: From Radio Waves to City Growth Episode 197 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter sits down with Greg Camp, City Administrator of Festus, Missouri—a small city just outside St. Louis with a big vision for growth and community. Greg’s path into local government wasn’t traditional. In fact, he started behind the microphone as a radio DJ and program director. But after discovering public service when asked to become an elected official and finding joy in the mechanics of municipal impact, he made the leap and never looked back. With a clear sense of stewardship and a refreshing humility, Greg shares the behind-the-scenes story of how Festus is modernizing infrastructure, navigating regional collaboration, and building a culture where leaders don’t just fill the seat—they do the work. Episode Highlights: From Broadcasting to the Ballot Box: Greg shares how his career as a radio DJ and program director unexpectedly led him to run for local office and eventually become the mayor of his hometown. When Vocation Meets Service: Why he chose to leave radio and fully step into city administration, treating leadership not as a job, but as a calling. BFT: Belief, Faith, and Trust: Greg unpacks his core leadership framework and why trust-building is the most important—and most overlooked—part of municipal work. Budgeting with Intention: How Festus is investing in infrastructure, modernizing city systems, and aligning dollars with long-term values, not just short-term fixes. Humility and the Long Game: Why leading with ego is a trap, and how Greg centers his team on culture, stewardship, and quiet effectiveness. Connect with Greg Camp LinkedIn: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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196: Baptized by Fire: Zoning, Growth, and the Power of Local Government
07/01/2025
196: Baptized by Fire: Zoning, Growth, and the Power of Local Government
Show Notes: Shawn Bell - Baptized by Fire: Zoning, Growth, and the Power of Local Government Episode 196 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter sits down with Shawn Bell, City Administrator of Fountain Inn, South Carolina, to explore what it really means to lead through rapid growth, political transition, and natural disaster—all while keeping your team and community grounded. Shawn’s path into city management is anything but traditional. From interning in the Missouri State House to managing campaigns and working in D.C., it wasn’t until a professor introduced him to city management that he found the work that felt like home. Now, as the leader of one of South Carolina’s fastest-growing cities, Shawn brings a rare blend of political savvy, infrastructure insight, and people-first leadership. This is a powerful conversation about what happens when population surges outpace your building capacity, when small-town culture meets big-time growth, and why the best local government leaders are those willing to get their hands dirty. Episode Highlights: From Politics to Pipes: How a career in campaigns and lobbying led to a love for local government and what Ferguson, Missouri, taught him about the power of proximity. Baptized by Fire: Shawn recounts his first years in South Carolina local government, learning utility infrastructure, emergency response, and economic development on the job. Small Towns, Big Challenges: Why starting in a rural city with limited staff taught him more than any textbook and why more MPA grads should do the same. The Truth About Growth: Fountain Inn’s population has nearly doubled in under a decade and how the city’s team, zoning approach, and facilities have had to sprint just to keep up. Serving with Speed: Shawn shares how his “100 MPH” leadership style has helped Fountain Inn stay agile in a region where change isn’t always fast—or welcomed. Public Service Starts with People: Why it’s not enough to deliver services—you need to show up for your team, your family, and your community with clarity and care. Connect with Shawn Bell LinkedIn: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Municipal Leadership. Learn more at Seth's Upcoming Keynotes: 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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195: Book of the Week: Primal Leadership
06/30/2025
195: Book of the Week: Primal Leadership
Show Notes: Book of the Week – Primal LeadershipEpisode 195 of The HaltingWinter Podcast (Part 1 of 5: Primal Leadership Series) Episode Title: The Emotional Ripple Effect: How Your Leadership Mood Shapes Your Entire City Episode OverviewYour emotions don't just affect you; they ripple through your entire organization and into the community you serve. In this kickoff episode of our Primal Leadership series, Seth Winterhalter explores how emotional intelligence drives municipal effectiveness in ways most leaders never recognize. Drawing from Daniel Goleman's research, we discover that the difference between thriving and struggling municipal organizations often comes down to one factor: the leader's emotional wake. Whether you're navigating council tensions, managing crisis response, or building team morale, your emotional state becomes contagious before you say a single word. In this episode, we examine why emotional leadership isn't a "soft skill"—it's the foundation that determines whether your technical expertise can be successfully implemented. Key Takeaways How emotional contagion amplifies in high-stakes municipal environments Why your stress during budget season affects your entire team's performance The connection between leader emotional regulation and community confidence How crisis leadership begins with emotional self-management Why traditional "just focus on the facts" approaches fall short in public sector leadership This Week's Journey in the MLDC Monday: The emotional ripple effect and why it matters for municipal leaders Tuesday–Thursday: Deep dives into self-awareness, social awareness, and leadership style flexibility Friday: Virtual Book Club for live conversation and practical emotional intelligence tools Join the MLDC: Summer Special Now is the best time to join the MLDC, giving you access to: ✔ All five episodes breaking down Primal Leadership for municipal applications ✔ Daily blog reflections and emotional intelligence implementation tools ✔ A community of city managers and municipal leaders developing leadership effectiveness ✔ Our live, weekly Virtual Book Club session ➡ Join now at Resources Mentioned Book: MLDC Info: Connect with Seth LinkedIn: Website:
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194: Janice Allen Jackson: You Can’t Lead What You Don’t Value: People, Not Process, in Local Government
06/26/2025
194: Janice Allen Jackson: You Can’t Lead What You Don’t Value: People, Not Process, in Local Government
Show Notes: Janice Allen Jackson – You Can’t Lead What You Don’t Value: People, Not Process, in Local Government Episode 194 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter sits down with Janice Allen Jackson, a veteran city and county manager turned executive coach and consultant, to talk about the one thing that most local governments get wrong: they focus on process when they should be investing in people. With decades of experience leading in Georgia and the Carolinas—often as the first or only Black woman in the room—Janice brings a rare blend of clarity, courage, and compassion. Now, as a sought-after coach for local government executives, she’s helping today’s leaders build the confidence, presence, and culture their teams need. From transparency in public engagement to the quiet harm of toxic cultures, this conversation offers a masterclass in what it really takes to lead in today’s municipal environment. Episode Highlights: Local Government Has a People Problem: Why policy and process won’t fix what’s broken and why every city needs to start with leadership development and culture. Every Monday Is an Audition: Janice explains how public trust is earned in council meetings, not press releases and why your executive presence matters more than your title. Executive Presence, Redefined: What it really means to “show up” as a leader and how to move beyond image to authentic alignment. The Truth About Accountability: You can’t demand results from employees who don’t feel safe, valued, or supported. The Leadership Lessons No One Taught You: How coaching helps leaders avoid burnout, build confidence, and navigate the emotional complexity of public service. Connect with Janice Allen Jackson LinkedIn: Website (new): Website: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Leadership. Learn more at Seth's Upcoming Keynotes: 2025 South Carolina APWA Chapter Annual Conference June 24 | Spartanburg, SC 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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193: Rebecca Houseman: Reluctant Leader, Relentless Impact: Navigating Referendums, Red Tape, and Real Change
06/24/2025
193: Rebecca Houseman: Reluctant Leader, Relentless Impact: Navigating Referendums, Red Tape, and Real Change
Show Notes: Rebecca Houseman – Reluctant Leader, Relentless Impact: Navigating Referendums, Red Tape, and Real Change Episode 193 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter sits down with Rebecca Houseman, City Manager of Fort Atkinson, Wisconsin—a leader who didn’t chase the title but earned it through grit, adaptability, and a relentless commitment to the communities she serves. From stepping into planning and clerking roles without formal training to building full-time EMS/fire services in a city that had long relied on volunteers, Rebecca’s story is a masterclass in the kind of leadership that local government demands: practical, people-focused, and profoundly personal. We talk about what it means to lead in a mid-sized city with limited resources, how to build trust with staff and residents alike, and the emotional weight that comes with being the one in the chair when no one else will step up. If you’ve ever juggled multiple hats in a small or mid-sized city, fought for a referendum, or wondered how to keep going when a major project falls through, this conversation is for you. Episode Highlights: A Reluctant Leader Finds Her Way: How Rebecca’s journey from “reluctant leader” to city manager began with internships, encouragement, and saying yes to the roles no one else would take. Planning, Clerking, and Everything In Between: The power of learning on the job and how wearing multiple hats shaped her ability to lead from the center. EMS Reform That Changed Everything: Why Rebecca took a leap of faith to break an EMS contract before the referendum passed and how that risk paid off. When Development Deals Fall Apart: The emotional and professional cost of investing two years in a housing project that never happened and why Rebecca kept pushing forward anyway. Collaboration Over Competition: How Fort Atkinson benefits from regional partnerships and why economic development is a shared mission, not a solo act. Leadership in the Shadows: What most people never see about the long, lonely, and meaningful work of city management. Connect with Rebecca Houseman LinkedIn: WCMA: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Leadership. Learn more at Seth's Upcoming Keynotes: 2025 South Carolina APWA Chapter Annual Conference June 24 | Spartanburg, SC 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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192: Book of the Week: Measure What Matters
06/23/2025
192: Book of the Week: Measure What Matters
Show Notes: Book of the Week – Measure What Matters Episode 192 of The HaltingWinter Podcast (Part 1 of 5: Measure What Matters Series) Episode Title: Why Most Local Government Goals Fail Episode Overview It’s not that local government leaders don’t set goals—it’s that we rarely set the right ones. In this kickoff episode of our Measure What Matters series, Seth Winterhalter introduces the OKR (Objectives and Key Results) framework popularized by John Doerr. With roots in Silicon Valley but massive relevance for city management, this system helps teams clarify outcomes, track progress, and stay aligned—without drowning in endless to-do lists. Whether you're managing city operations, launching a new initiative, or leading internal culture change, OKRs offer a clear path to success. In this episode, we look at why so many government goals fall flat—and what to do instead. Key Takeaways Why goals often stall out in local government The difference between output and outcome What makes the OKR framework so powerful and practical The danger of measuring activity instead of progress How clear, measurable objectives improve alignment and momentum This Week’s Journey in the MLDC Monday: Introduction to OKRs and why they matter in public service Tuesday–Thursday: Deep dives into setting objectives, defining key results, and team implementation Friday: Virtual Book Club for live conversation and practical takeaways Summer Special + Free 7-Day MLDC Trial This week’s free trial gives you access to: ✔ All five episodes breaking down Measure What Matters ✔ Daily blog reflections and practical implementation tools ✔ A community of city managers and municipal leaders from across the country ✔ Our live, weekly Virtual Mastermind session ➡ Resources Mentioned Book: MLDC Info: Weekly Newsletter: Connect with Seth LinkedIn: Website:
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191: Sam Toles: Belonging Beats Bureaucracy: What CiviSocial Reveals About Our Civic Crisis
06/19/2025
191: Sam Toles: Belonging Beats Bureaucracy: What CiviSocial Reveals About Our Civic Crisis
Show Notes: Sam Toles – Belonging Beats Bureaucracy: What CiviSocial Reveals About Our Civic Crisis Episode 191 of The HaltingWinter Podcast Overview In this return conversation, Seth Winterhalter welcomes back Sam Toles, CEO of CiviSocial, to explore the ideas behind his new book and a growing movement to rebuild trust, identity, and participation in local government. Sam’s not just a civic tech founder—he’s a former digital executive (Warner Bros, MGM, Bleacher Report) who now devotes his career to reimagining how communities connect. And what he sees is urgent: a civic crisis driven by disconnection, disillusionment, and a sense that government doesn’t feel personal anymore. This episode dives deep into the future of civic engagement, the power of belonging, and why municipalities must evolve from broadcasting to co-creating if they want to earn public trust. This conversation is anchored in Sam’s new book, The Social Media Playbook for City and County Managers—a practical, entertaining guide for local government leaders looking to modernize their approach. Episode Highlights The Civic Disconnect Why most Americans feel more emotionally connected to influencers than to their own cities and what that means for trust in local government Civic Social Capital Defined How Sam’s new book reframes community strength not in demographics or voter turnout but in shared rituals, digital touchpoints, and micro-interactions that build trust From Transaction to Relationship Why cities must stop optimizing for efficiency alone and start designing systems that feel human, not bureaucratic The Real Public Square How to rethink public meetings, local apps, and digital engagement platforms to serve as modern civic gathering spaces—not just information dumps Designing for Belonging What local governments can learn from entertainment, social platforms, and storytelling when it comes to relevance and emotional connection Hope Through Infrastructure Sam shares what he’s seeing on the front lines—cities experimenting with belonging as infrastructure and local teams hungry for something that works Connect with Sam Toles Website: LinkedIn: Grab his new book: The Social Media Playbook for City and County Managers or purchase a Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Leadership. Learn more at Seth's Upcoming Keynotes: 2025 South Carolina APWA Chapter Annual Conference June 24 | Spartanburg, SC 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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190: Michael Herbert: Second Chances and Stronger Cities: From Addiction to Public Impact
06/17/2025
190: Michael Herbert: Second Chances and Stronger Cities: From Addiction to Public Impact
Show Notes: Michael Herbert – Second Chances and Stronger Cities: From Addiction to Public Impact Episode 190 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter sits down with Michael Herbert, Town Manager of Ashland, Massachusetts, for one of the most powerful conversations we’ve had on the podcast to date. Michael’s story isn’t just about policy or public administration—it’s about personal transformation. From struggling with addiction and homelessness to becoming a respected municipal leader, Michael shares how hitting rock bottom gave him the perspective, resilience, and purpose he now brings to his role every day. We talk about the long arc of recovery, the slow work of rebuilding a town’s identity, and the courage it takes to lead with transparency even when it’s unpopular. If you’ve ever wondered how someone’s past can shape their impact or how small towns can create big change, this episode is a must-listen. Episode Highlights: From Rock Bottom to Town Hall: Michael opens up about the lowest point in his life and the decision that helped him climb out and into a career of public service. The Long Game of Leadership: Why real change in local government requires patience, persistence, and a willingness to plant trees you may never sit under. The Price and Power of Transparency: An honest look at the emotional cost of being open with residents and why Michael believes it’s still worth it. A New England Perspective: What it means to lead in a “Open-Town-Meeting” form of government, and how tradition shapes leadership expectations in Massachusetts. Connect with Michael Herbert LinkedIn: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Leadership. Learn more at Seth's Upcoming Keynotes: 2025 South Carolina APWA Chapter Annual Conference June 24 | Spartanburg, SC 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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189: Book of the Week: Dare to Lead
06/16/2025
189: Book of the Week: Dare to Lead
Show Notes: Book of the Week – Dare to Lead Episode 189 of The HaltingWinter Podcast (Part 1 of 5: Dare to Lead Series) Episode Title: Leadership Requires Vulnerability Episode Overview If you think leadership is about power and perfection, think again. In this first episode of our five-part series on Brené Brown’s Dare to Lead, Seth Winterhalter explores the foundational—and often uncomfortable—idea that real leadership begins with vulnerability. In the public sector, where scrutiny is constant and mistakes are public, vulnerability can feel risky. But according to Brown’s research, it’s also the birthplace of innovation, trust, and courageous leadership. This episode unpacks what vulnerability really is (and isn’t), and how it becomes the foundation for stronger teams, braver conversations, and more resilient cultures in local government. Key Takeaways Why vulnerability is the prerequisite for trust, connection, and accountability The difference between oversharing and leading with openness How fear of failure and self-protection erode effective leadership Why leaders who avoid vulnerability often create cultures of silence and burnout How embracing discomfort leads to better decisions and stronger relationships This Week’s Journey in the MLDC Monday: The myth of strength vs. the reality of vulnerability in leadership Tuesday–Thursday: Digging into courage, trust-building, and fear-based leadership traps Friday: Live Virtual Mastermind – Peer reflection, challenges, and implementation strategies Free 7-Day MLDC Trial Join the Municipal Leadership Development Circle and get access to: ✔ All five episodes in the Dare to Lead podcast series ✔ Daily blog reflections and implementation guides ✔ Friday’s national Virtual Book Club ✔ A thriving network of city managers and municipal leaders across the U.S. ➡ Resources Mentioned Book: Learn more: Weekly Newsletter: Connect with Seth LinkedIn: Website:
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188: Dalton Pierce: Urgency Meets Unity: Learning to Lead Without Leaving People Behind
06/12/2025
188: Dalton Pierce: Urgency Meets Unity: Learning to Lead Without Leaving People Behind
Show Notes: Dalton Pierce: Urgency Meets Unity: Learning to Lead Without Leaving People Behind Episode 188 of The HaltingWinter Podcast Overview In this episode of The HaltingWinter Podcast, Seth Winterhalter sits down with Dalton Pierce, City Manager of York, South Carolina, to explore the leadership tensions every municipal executive knows too well: how do you balance the urgency to improve with the patience required to bring people along? Dalton shares his journey from city planner to city manager, and how that unique path shapes his approach to decision-making, team building, and navigating the political and personal complexities of local government. His insights on culture, hiring, and pace will resonate with leaders at every level—especially those who feel the pull between visionary change and community trust. Episode Highlights Planning Roots, Manager Realities How Dalton’s background in planning helps him hold the long-term vision while managing short-term demands. The Pace of People The leadership lesson that transformed his mindset: lasting progress happens at the speed of trust, not the speed of urgency. Culture Over Credentials Why hiring people who align with values, not just skillsets, is one of his top priorities as a leader. The Isolation of Leadership Dalton reflects on the quiet challenges of being a city manager and why honest conversations with peers can be lifesaving. Public Service with a Purpose The difference between checking boxes and creating buy-in—and why your team, not your title, defines your success. Connect with Dalton Pierce LinkedIn: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Leadership. Learn more at Seth's Upcoming Keynotes: 2025 South Carolina APWA Chapter Annual Conference June 24 | Spartanburg, SC 2025 Kentucky League of Cities Annual Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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187: Will Ibershof: Guts, Growth, and the Greater Good: Leading Through Service in Small-Town Government
06/10/2025
187: Will Ibershof: Guts, Growth, and the Greater Good: Leading Through Service in Small-Town Government
Show Notes: Will Ibershof: Guts, Growth, and the Greater Good: Leading Through Service in Small-Town Government Episode 187 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter sits down with Will Ibershof, City Administrator of Madras, Oregon—and former mayor of Duval, Washington—for a conversation that’s as raw as it is inspiring. From throwing up during his first campaign event to building parks, securing grants, and mentoring the next generation of public leaders, Will’s story is a powerful reflection on the real work of local government. Will opens up about what it takes to lead with courage in small communities—especially through burnout, rapid growth, and the constant push-and-pull between progress and preservation. Whether you're an elected official, a department director, or aspiring to either, this episode offers a front-row seat to the challenges and rewards of leading where you live. Episode Highlights: From Dare to Duty: How a challenge from friends led Will to run for office despite never having attended a council meeting Doorbelling and Discomfort: The unforgettable (and stomach-turning) campaign moment that taught him the power of grit and authenticity No Administrator, No Problem: What it’s like to serve as an elected mayor and CEO in a city without a city manager or administrator Burnout and Regret: A candid look at the personal cost of public service and what Will wishes he had done differently Mentorship That Matters: How Will forged a powerful partnership with the City Manager of Bend, Oregon and why big-small city collaboration is a rising-tide strategy Rural Growth, Urban Expectations: Lessons from Sultan and Madras, where housing demand, infrastructure realities, and small-town identity collide The Heart of Connection: Why events, community grants, and everyday kindness are essential tools for cities battling isolation and division Connect with Will Ibershof: LinkedIn: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Leadership. Learn more at Seth's Upcoming Keynotes: 2025 South Carolina APWA Chapter Annual Conference June 24 | Spartanburg, SC 2025 Kentucky League of Cities Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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186: Book of the Week: Turn the Ship Around
06/09/2025
186: Book of the Week: Turn the Ship Around
Show Notes: Book of the Week – "Turn the Ship Around" Episode 186 of The HaltingWinter Podcast (Part 1 of 5: "Turn the Ship Around" Series) Episode Title: Why Giving Up Control is the Boldest Leadership Move You Can Make Episode Overview What if the key to stronger teams isn’t more control, but more trust? In this opening episode of our 5-part series on , Seth Winterhalter unpacks the transformative concept of “leader-leader” culture. Instead of the traditional “leader-follower” model, where a single person gives orders and everyone else executes, Marquet proposes something radically different: giving up control to create real ownership. For local government leaders, where decisions are often high-stakes and staff are overextended, this model creates a blueprint for deeper engagement, higher competence, and more strategic thinking across all levels of your team. Key Takeaways Why traditional leadership models limit growth, autonomy, and performance The difference between empowerment and actual transfer of control How pushing decision-making down creates buy-in and drives initiative Why control, clarity, and competence must move together The first steps to shifting your culture from passive compliance to active leadership This Week’s Journey in the MLDC Monday: Why control is overrated—and what to replace it with Tuesday–Thursday: Building clarity, competence, and initiative at every level Friday: From follower to leader—how to multiply leadership across your org Special: Free 7-Day MLDC Trial Join the Municipal Leadership Development Circle (MLDC) this week and unlock: ✔ All 5 podcast episodes from the Turn the Ship Around series ✔ Daily blog reflections and tools for implementation ✔ Friday’s Virtual Mastermind session ✔ Access to a growing nationwide community of local government leaders ➡ Start your free 7-day trial at Resources Mentioned Book: Weekly Blog & Newsletter: MLDC Membership Details: Connect with Seth LinkedIn: Website:
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185: Christopher Gilbert: Culture Is the Customer Experience
06/05/2025
185: Christopher Gilbert: Culture Is the Customer Experience
Show Notes: Christopher Gilbert – Culture Is the Customer Experience: Leading from the Inside Out Episode 185 of The HaltingWinter Podcast Overview In this episode, Seth Winterhalter sits down with Christopher Gilbert, Township Administrator of Springfield Township, Ohio, to explore how customer service isn’t just a frontline task, it’s a leadership philosophy. With a background in engineering and a passion for systems, Chris shares how he led a cultural shift across the organization that made public service smoother, faster, and more human. For Chris, the goal isn’t just “better service.” It’s building trust by making every city interaction feel respectful, responsive, and frictionless. This conversation is a masterclass in what it means to lead from the inside out—designing teams, training, and systems that turn municipal values into resident experiences. Episode Highlights: More Than Manners: Why Chris’s customer service initiative focused on culture, not scripts and how that changed everything Removing Friction: How Springfield redesigned internal workflows to make city services easier to access and navigate Cross-Department Consistency: What it takes to build a shared service philosophy across multiple teams and touchpoints Leadership Through Systems: Why good leaders don’t just solve problems—they create structures that solve them over and over Transparency as a Trust Strategy: How showing residents what’s happening behind the scenes strengthens public confidence From Tactical to Strategic: His journey from city engineer to city manager and how technical skills gave way to people-first thinking Connect with Christopher Gilbert: LinkedIn: Connect with Seth Winterhalter: LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Leadership. Learn more at Seth's Upcoming Keynotes: 2025 South Carolina APWA Chapter Annual Conference June 24 | Spartanburg, SC 2025 Kentucky League of Cities Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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184: Milton Dohoney: When the Title Feels Heavy
06/03/2025
184: Milton Dohoney: When the Title Feels Heavy
Show Notes: Milton Dohoney Jr. – When the Title Feels Heavy: Leading Through Burdens No One Sees Episode 184 of The HaltingWinter Podcast Overview In this vulnerable and deeply reflective episode of The HaltingWinter Podcast, Seth Winterhalter sits down with Milton Dohoney Jr., City Administrator of Ann Arbor, Michigan—a seasoned leader with decades of executive municipal experience and the hard-won wisdom that comes with it. Milton doesn’t speak in buzzwords. He speaks in truth about the emotional cost of leadership, the isolation that often accompanies it, and the quiet weight leaders carry while holding their communities together. This conversation offers more than professional advice—it’s a powerful reminder of the humanity behind the title. If you’ve ever felt unseen, stretched thin, or unsure whether the work you’re doing is truly making a difference, this episode is for you. Episode Highlights “I didn’t come to keep the seat warm.” Milton shares what it means to take a leadership role seriously and why forward momentum is a responsibility, not a bonus. The Emotional Weight of Leadership From carrying team burdens to managing public pressure, Milton speaks openly about the isolation leaders rarely admit. Loneliness at the Top Why leadership doesn’t protect you from struggle and why sharing that truth can actually make you stronger. Reclaiming the Identity of Public Service Milton reflects on how the pride and perception of municipal leadership have changed and why it’s time to reignite the mission. Presence Over Visibility A subtle but vital distinction: real leaders don’t just show up—they connect, engage, and make people feel seen. The Power of Listening and Learning Milton shares how being fully present with residents and staff creates trust and resilience in times of uncertainty. Advice for Aspiring and Current Leaders “Don’t seek the title. Seek the transformation you can help bring about.” Connect with Milton Dohoney Jr. LinkedIn: Connect with Seth Winterhalter LinkedIn: Website: About HaltingWinter Municipal Solutions At HaltingWinter, we help local government leaders build thriving teams and resilient workplace cultures through keynotes, workshops, and leadership development programs rooted in the ABCs of Impactful Leadership. Learn more at Seth's Upcoming Keynotes: 2025 South Carolina APWA Chapter Annual Conference June 24 | Spartanburg, SC 2025 Kentucky League of Cities Conference & Expo September 24 | Owensboro, KY 2025 Kansas City/County Management Association Annual Conference December 4 | Manhattan, KS The MLDC The Municipal Leadership Development Circle (MLDC) is where municipal leaders grow together through weekly podcasts, curated book insights, and a nationwide peer community focused on real leadership, real culture, and real conversations. Secure Your Summer Special and Start Your FREE 7-day trial
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183: Book of the Week: The New Public Service
06/02/2025
183: Book of the Week: The New Public Service
Show Notes: Book of the Week – "The New Public Service" Episode 183 of The HaltingWinter Podcast Citizens, Not Customers (Part 1 of 5: "The New Public Service" Series) Episode Overview In this opening episode of our latest MLDC series, Seth Winterhalter challenges one of the most common assumptions in local government leadership: that residents are customers and cities are service providers. Drawing from The New Public Service by Janet and Robert Denhardt, Seth explores how this mindset, while well-intentioned, can unintentionally reduce civic participation, strain trust, and disconnect leadership from the very people it serves. In contrast, a citizen-centered approach invites collaboration, dialogue, and shared responsibility. This episode will reset your frame and offer practical ways to lead with your community, not just for them. Key Takeaways Residents are not consumers of city services—they are co-creators of community Treating people like customers centers transactions; treating them like citizens centers shared values “Public interest” isn’t discovered through surveys—it’s shaped through dialogue The goal of government isn’t just efficient service—it’s meaningful engagement Leadership in this framework shifts from “fixer” to facilitator of shared purpose Real trust is built when people feel included early, not just consulted late This Week’s Journey in the MLDC Monday: Citizens vs. customers Tuesday: Serving, not steering Wednesday: Valuing people over productivity Thursday: Engagement over control Friday: Integrity and trust as culture-shaping leadership tools Special: Free 7-Day MLDC Trial This week only, unlock: All 5 podcast episodes in The New Public Service series Daily written reflections to help you implement what you’re learning Friday’s Virtual Book Club for live peer discussion Full access to the MLDC platform + national leadership network → Resources Mentioned Book: MLDC: Weekly Newsletter: The Leader’s Lens Connect with Seth LinkedIn: Website:
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