Behind the Review

It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.

Starting a Business That Aligns With Your Passions 05/03/2024

Marketing Mastery: A Conversation with Marketing Happy Hour Podcast Hosts 05/02/2024

Vegan Chef Turns Food Network Title Into Championship Career 04/25/2024

Three Lists in Three Years: How Il Canale Uses Yelp to Fuel Growth and Inspire Change 04/18/2024

Tea and Milk Owner Expands Both His Business and Customer Horizons 04/11/2024

Building Community Intentionally: A Conversation With 3 Yelp Community Managers 03/21/2024

Counter Service and Community Building: Yo’ Mama’s Recipe for Success 03/14/2024

Brewing Community : Nirvana Soul's Mission of Connection 03/07/2024

Serving Salsa With a Smile: How Lisa and Miguel Became Local Food Celebrities 02/29/2024

Biz Bites #8 : How to Get Yelp Reviews Without Asking 02/27/2024

A Farmers Market with a Mission to Nourish and Educate the Community 02/22/2024

Serving Happiness: Building a Business on Customer Feedback 02/15/2024

Making Waves in the Community Means Sweet Success 02/08/2024

Biz Bite Episode 7 : Black History Month & Identity Marketing 02/06/2024

Chef JJ on leading a rice renaissance in Harlem 02/01/2024

MT Noodles: The Intersection of Heritage, High Quality Ingredients, and Community Through Vietnamese Food 01/25/2024

Biz Bite Episode 6 : AI & ChatGPT for Business Owners 01/23/2024

Tapping Into Relaxation: The Creation of Oakwell Beer Spa 01/18/2024

Scooping Success: How Salt & Straw Expanded to Miami With Community and Creative Flavors as the Focus 01/11/2024

Biz Bite Episode 5 : New Year, New Business Goals 01/09/2024

Using Collaboration to Unlock Your Entrepreneurial Potential 12/14/2023

Customer-Centric Hospitality: How Wild Horse Pass elevates service standards for their guests 12/07/2023

Booking New Clients & Turning Them Into Lifelong Customers With Bronco Pro Kleen 11/30/2023

Made From Scratch: How Mignon Francois Grew Her Cupcake Business and Inspired Others Along The Way 11/16/2023

Driving 5-Star Customer Experiences: The Boho Camper Vans Journey 11/09/2023

Biz Bite Episode 4 : Encouraging Engagement With Your Customers Online 11/07/2023

Exterminating the Hassle From the Pest Control Experience 11/02/2023

Biz Bite Episode 3 : Planning For Seasonality & Holiday Bursts 10/31/2023

Picking a Yelp Elite’s Brain on Reviews 10/26/2023

Biz Bite Episode 2 : Tapping Into Culture, Trends & Local Events 10/24/2023