The BIGCast: Sharing the credit union industry's current breakthroughs in innovation and discussing the latest hot topics
The fintech industry is evolving rapidly, and the BIGcast is here to delve into its impact on the credit union industry. Our esteemed guests from across the financial, technology and security sectors will provide thrilling perspectives on the latest fintech innovations that are poised to revolutionize the way we handle our finances. Each week join thought-leader, John Best and subject matter expert, Glen Sarvady as they take a quick dive into the financial industry's current breakthroughs and latest hot topics.
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Preparing for the 3 M’s of AI and Other Big Ideas
05/01/2024
Preparing for the 3 M’s of AI and Other Big Ideas
Glen shares interviews with Saisi Peter, Co-Founder of Casap, the 2024 winner of NACUSO’s Next Big Idea competition, and Anne Legg of Thrive Strategic Services outlines the steps credit unions must take to prepare for Generative AI. Also- Stripe unbundles and the NRF gets cranky (is that news?) Links related to this episode: Next Big Idea winner Casap: Thrive Strategic Services: Replay of the full CU Town Hall featuring Anne Legg discussing credit unions’ preparedness for Generative AI: Next Big Idea runner-up Debbie’s partnership with MSUFCU: Story on Stripe’s decoupling of its payment services: The National Retail Federation’s formal objection to the Visa/Mastercard settlement: Register for our next CU Town Hall on Wednesday May 8 at 3pm ET/Noon PT when Anne Legg will join us to continue early April’s discussion of the foundation credit unions must establish to leverage Generative AI. As always, expect a live and lively interactive conversation tackling the key issues facing CUs. It’s free to attend, but advance registration is required: Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn:
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Preaching the CUSO Gospel
04/25/2024
Preaching the CUSO Gospel
Just back from an action-packed NACUSO Network Conference, Glen shares interviews with NACUSO CEO Ronaldo Hardy, Peacefully Founder/CEO Jennifer Good and Sarah Martin, Founder/CEO of “New CUSO of the Year” Pulsate. Also, Bitcoin’s halving leads Coinbase to double down. Links related to this episode: NACUSO: Pulsate: Peacefully: Coinbase’s new Bitcoin commercial: Our January interview with Ronaldo Hardy, even earlier in his NACOSO role: Register for our next CU Town Hall on Wednesday May 8 at 3pm ET/Noon PT when Anne Legg will join us to continue early April’s discussion of the foundation credit unions must establish to leverage Generative AI. As always, expect a live and lively interactive conversation tackling the key issues facing CUs. It’s free to attend, but advance registration is required: Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn:
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A Bluetooth for Open Banking?
04/16/2024
A Bluetooth for Open Banking?
Glen speaks with Financial Data Exchange Managing Director Don Cardinal about efforts to establish an industry standard to enable open banking and bid farewell to screen scraping. Also- an artistic approach to deepfakes, and cash meets its demise at Death Valley. Links related to this episode: Financial Data Exchange: Glen’s recent blog on Open Banking for America’s Credit Unions: The CFPB’s page on Section 1033 (Personal Data Rights/Open Banking) rulemaking: The Synthetic Memories Project: The Atlanta Fed’s Take on Payments blog re: cash acceptance at Death Valley National Park: America’s Credit Unions CEO Council: (John and Glen will be hosting a CEO Council virtual roundtable on Tuesday April 30) Join us for our next CU Town Hall on Wednesday April 17 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn:
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Will Lower Broker Fees Upend the CU Mortgage Model?
04/10/2024
Will Lower Broker Fees Upend the CU Mortgage Model?
John and Glen discuss the proposed National Association of Realtors settlement that many believe will dramatically alter the process of buying/selling US homes. The mortgage process could be disrupted too… for better or worse? Links related to this episode: The New York Times’ Daily podcast on the realtor fee lawsuit: NPR’s article on the proposed settlement: CNN’s subsequent article on the settlement’s ramifications: Glen’s blog on the Capital One/Discover merger: Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn:
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Mining Direct Mail for Competitive Intel
04/02/2024
Mining Direct Mail for Competitive Intel
Glen speaks with Competiscan Founder/CEO Richard Goldman about the insights promotional mail can generate about events like the proposed Capital One/Discover merger. Also- more headaches at Discover, and looking into the less reported corners of the Visa/ Mastercard settlement. Links related to this episode: Competiscan: Glen’s blog dissecting the Visa/Mastercard settlement: Glen’s blog on the Capital One/Discover merger: Story about squatters grabbing Capital One/Discover domains: Submission form to join Competiscan’s Consumer/Small Business Panels: Join us for our next CU Town Hall on Wednesday April 3 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: Find us on X and BlueSky at @bigfintech, @jbfintech and @154Advisors (same handles for both) You can also follow us on LinkedIn:
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Scouting the Next Franchise AI Quarterback
03/26/2024
Scouting the Next Franchise AI Quarterback
John and Glen meet with Shastic Founder/CEO Joseariel Gomez Ortigoza about his firm’s mission to make AI less intimidating for credit unions. Also- sausage making and the Credit Card Competition Act. Links related to this episode: Shastic: BIG’s Innovation Club: Glen’s blog previewing the EU’s AI Act: CU Today’s CCCA coverage the morning of the government shutdown deadline: ...and its brief follow-up afterward: Join us for our next CU Town Hall on Wednesday April 3 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: We’ve joined BlueSky social! Find us at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn:
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Consumers and Members- Unified Needs, Diverse Motivators
03/19/2024
Consumers and Members- Unified Needs, Diverse Motivators
More highlights from the Government Affairs Conference: Filene Research Institute’s Taylor Nelms shares new research revealing credit union members’ segmented needs and desires, and Glia’s Paul Sheets on his firm’s fresh take on “Contact Center as a Service.” Also, first impressions of the EU’s new AI Act. Links related to this episode: Registration for Filene’s Thursday April 4 webinar: Filene’s Member Voice initiative: Glia’s Unified Interaction Management model: The MIT Technology Review’s take on the EU’s new AI Act: Our January episode where John Best suggests blockchain as an AI “watermarking” solution: Join us for our next CU Town Hall on Wednesday March 20 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: We’ve joined BlueSky social! Find us at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn:
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Navigating a “Vibe-cession,” Advocating at Scale
03/12/2024
Navigating a “Vibe-cession,” Advocating at Scale
Glen reports from America’s Credit Unions’ Government Affairs Conference- including our annual roundtable with ACU’s Economics team about an oddly disjointed consumer picture, and a conversation with CEOs Deborah Fears and James Higgins about the still-essential role played by small credit unions. Links related to this episode: The 170-page Small Credit Union Blueprint for Success: Americas Credit Unions monthly Economic Updates: Our interview with board member Caroline Willard on the CUNA/NAFCU merger: Skyline Financial Federal CU: Chicago Post Office Employees Credit Union: Americas Credit Unions’ in-progress combined site: Join us for our next CU Town Hall on Wednesday March 20 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: We’ve joined BlueSky social! Find us at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn:
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AI Optimism- with a Dose of Reality
03/05/2024
AI Optimism- with a Dose of Reality
Glen chats with Generative AI’s self- described Chief Optimist (and OpenAI’s onetime Head of Go to Market) Zack Kass about how we’ve arrived at the brink of AGI, potential regulatory avenues to safeguard the technology, and why he sees more likely good than harm. Also- Elon’s latest gambit and another Easter egg in the Capital One/Discover deal. Links related to this episode: Zack Kass’s website: Zack’s Newsweek article on the risks of anthropomorphizing AI: Wired’s bizarre take on Elon Musk’s bizarre lawsuit against OpenAI: Our recent CU Town Hall dissecting Capital One/Discover’s impact on credit unions: Glen’s blog on the Capital One/Discover deal: SRM’s report on Capital One/Discover: Deluxe Corporation: Join us for our next CU Town Hall on Wednesday March 20 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: We’ve joined BlueSky social! Find us at @bigfintech, @jbfintech and @154Advisors You can also follow us on LinkedIn:
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We Were Promised Jetpacks (But Got Deepfakes)
02/27/2024
We Were Promised Jetpacks (But Got Deepfakes)
John recaps ten years of BIG ideas, recounts tech expectations circa 2015, and ponders the potential of AI, for better or worse. Plus- Glen wonders what happens if the Cap One/Discover deal doesn’t go through. Links related to this episode: Replay of the full BIG 10th Anniversary CU Town Hall (with video): Glen’s blog on the Capital One/Discover merger: The HeyGen AI Video software John used: The Government Affairs Conference, March 3-7 in Washington DC: CU Broadcast, from Digital Town Hall partner Mike Lawson: Join us for our next CU Town Hall this Wednesday February 28 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Card Company Mergers: How They Started, How They’re Going
02/20/2024
Card Company Mergers: How They Started, How They’re Going
John and Glen check in with PSCU Co-Op CEO Chuck Fagan to learn about progress combining the two organizations. Plus- initial thoughts on Capital One’s proposed Discover acquisition. Links related to this episode: FAQs on the PSCU/Co-Op combination: PSCU Member Forum April 10-12 in San Antonio: Co-Op Think! Conference May 7-10 in Nashville: The Government Affairs Conference, March 3-7 in Washington DC: Chuck Fagan’s recent interview with Tampa Bay Business & Wealth: Join us for our next CU Town Hall this Wednesday February 28 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Doing (Small) Business at the Beach
02/13/2024
Doing (Small) Business at the Beach
From the windy shores of Miami Beach, Glen chats with Barlow Research about the often overlooked banking habits of small and mid-market businesses. Also- some fresh (and well-sourced) AI nuggets, and Chase places a contrarian bet on the future of the branch. Links related to this episode: Barlow Research: Deluxe: CNN’s coverage of JPMorgan Chase’s plans to open 500 new branches: AI Futurist (and OpenAI alum) Zack Kass: Join us for our next CU Town Hall this Wednesday February 14 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Defying the DeFi Headwinds
02/06/2024
Defying the DeFi Headwinds
Glen speaks with Becky Reed about a proposed new Web3-focused credit union, and how it actually represents a return to the CU movement’s roots. Also- a Whole New Worldpay, and data on some unexpected consumer payment behavior. Links related to this episode: Defy, a proposed federal credit union: BankSocial: Becky Reed’s new book, “Credit Unions and DeFi: A Financial Renaissance”: The Federal Reserve’s Diary of Consumer Payment Choice: Join us for our next CU Town Hall on Wednesday February 14th at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Credit Union New Year’s Resolutions
01/30/2024
Credit Union New Year’s Resolutions
John shares the resolutions for 2024 he’d make as the leader of a credit union. Also, Glen discusses Klarna’s bizarre new BNPL subscription model, updates the Fed’s efforts to reduce debit interchange, and offers a differing view on data sharing. Links related to this episode: Full replay of the January 10 CU Town Hall: The Fed’s latest data regarding its proposed debit interchange reduction: “Future of Global Fintech” report from the World Economic Forum: BIG’s Artificial Intelligence (AI) services- Combining state-of-the-art technology and collaborative innovation, we work alongside our credit union partners to develop tailored AI solutions: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Has Blockchain Found a Problem for its Solution?
01/23/2024
Has Blockchain Found a Problem for its Solution?
John and Glen share thoughts on Bitcoin’s underreported comeback and dig deeper into Generative AI’s 2024 outlook, good and bad.. Plus- more gloating about crypto price predictions, and why we should all be glad John is not the product manager for fire. Links related to this episode: Our prior 2024 predictions BIGCast (including Bitcoin’s price guesstimates at the end): Highlights of the Economist’s interview with Open AI CEO Sam Altman and Microsoft CEO Satya Nadella: The full 30-minute version (behind a subscriber login): Replay of the January 10 CU Town Hall, including John’s Credit Union New Year’s Resolutions for 2024: BIG’s Artificial Intelligence (AI) services: Join us for our next CU Town Hall on Wednesday January 31 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. It’s free to attend, but advance registration is required: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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NACUSO’s Big Ideas for Credit Unions of All Sizes
01/16/2024
NACUSO’s Big Ideas for Credit Unions of All Sizes
Glen speaks with NACUSO CEO Ronaldo Hardy about his collaborative vision for the organization he joined last summer, and the opportunity ahead for the industry overall. Also- Fiserv’s application for a limited banking charter, and conference season begins to rev up again. Links related to this episode: NACUSO: The NACUSO Network Conference, April 15-18 in Orlando: The “Opportunity Knock$” PBS series: Next Big Idea competition application: Payments Dive’s coverage of Fiserv’s limited purpose bank charter application: Futurist Zack Kass on why he left Open AI: Our prior BIGCast (including Bitcoin price predictions at the end): Check out our recent CU Town Halls and request an invite to join the next one: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Chatting and Generating 2024’s Fintech Predictions (hopefully intelligently)
01/09/2024
Chatting and Generating 2024’s Fintech Predictions (hopefully intelligently)
Our annual New Years rite of passage- Anne Legg and John Janclaes join John and Glen to forecast the big fintech/credit union stories of 2024- leading to a healthy blend of consensus and spirited debate. Will Gen AI continue its rocket-like ascent or become bogged down in regulation? Will instant payments take center stage? How good were the team’s 2023 predictions…and what inside scoop did JB have on Bitcoin? Links related to this episode: THRIVE Strategic Services: Nymbus CUSO: Keep us honest by checking back on our 2023 predictions: Cathie Wood’s TED Talk on her case for “exponential economic growth”: Glen’s article for America’s Credit Unions (a BIGCast sponsor!) on the 2023 stories that will continue to shape 2024: PLUS! Don't miss this very special edition of the CU Town Hall on Wednesday, January 10th, at 3 pm ET/Noon PT! Join us were we will proudly unveil our latest sponsor, Illuma Labs, leaders in frictionless voice authentication and fraud prevention for contact centers in credit unions. Would you like to protect your members with seamless voice verification? Click the link here and check out Illuma today- But wait, there's more! As a token of our appreciation for our Town Hall community, we are partnering with William Mills Agency to give away a cutting-edge 3D Printer during the live session, exclusively for credit union and financial institution employees. Share this post before the session begins to receive an extra entry into the drawing! (Must be present to win.) Click the link below to sign up and receive your invite! Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Wrapping a VERY Newsworthy 2023
12/19/2023
Wrapping a VERY Newsworthy 2023
2023 was so packed with major stories it’s hard to believe some are still less than a year old. Anne Legg and John Janclaes join John and Glen for a lively discussion of these events and their continuing aftermath. Links related to this episode: THRIVE Strategic Services: Nymbus CUSO: John suggests watching this 60 Minutes segment on Quantum Computing: The BIGCast’s March coverage of the Silicon Valley Bank/broader liquidity crisis: Join our next CU Town Hall on Wednesday, January 10 at 3pm ET/Noon PT, as we kick off another year of interactive discussion of the biggest real-time issues facing credit unions. Attendance is free, but advance registration is required: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Cybercrooks Decide to Aim Low
12/12/2023
Cybercrooks Decide to Aim Low
John and Glen sort through what we know about the ransomware attack that knocked 60 small (under $100 million) credit unions offline, including why it should be neither a surprise nor a sign of small CU weakness. Also- updates to last week’s OpenAI coverage. Links related to this episode: CU Today’s coverage of the ransomware attack: Ongoing Operations’ latest update (as of Dec 11): A cybersecurity view of the attack: More on CirtixBleed: Glen’s blog post detailing OpenAI’s board room drama: Last week’s BIGCast discussion of OpenAI’s boardroom coup: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Open AI's Messy First Birthday Party
12/05/2023
Open AI's Messy First Birthday Party
John and Glen dive into the mysterious, fascinating and perhaps still ongoing Open AI governance saga, dissecting the role of concepts like effective altruism, artificial general intelligence, reinforcement learning and board responsibility (There’s a credit union tie-in, we promise.). Also, John’s special offer to Microsoft CEO Satya Nadella. Links related to this episode: Glen’s blog post detailing more of the board room background: Wikipedia’s Open AI entry (note the 2015-19 history): The Australia Financial Review’s profile of the Open AI board that dismissed Sam Altman: Open AI Chief Scientist Ilya Sutskever’s TED Talk on Artificial General Intelligence, delivered 3-4 weeks before the management meltdown: Hard Fork’s interview with Sam Altman two days before he was fired: Have I Been Trained?- a site flagging unauthorized use of proprietary material for AI training: Replay of our CU Town Hall where John takes stock of the fintech advancements of the past decade- and compare them to his 2015 predictions: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Venturing Further into VentureTech
11/28/2023
Venturing Further into VentureTech
More highlights from the VentureTech conference: Penny Finance founder Crissi Cole on her startup’s “women-first” approach to financial planning, QCash CEO Seth Brickman on getting an offer his CUSO couldn’t refuse, and Vertice AI co-founder Mitch Rutledge on collaborating with Wellby Financial’s Richard Sowell to fuel member engagement. Links related to this episode: Penny Finance: QCash: Vertice AI: Wellby Financial: Launch Party winner Peacefully: VentureTech: Join us for the next LIVE CU Town Hall Wednesday November 29 at 3pm ET/ Noon PT as we revisit the most impactful fintech/credit union events during BIG’s first ten years. It’s free to all, but advance registration is required: (Use the same link for a replay after December 1).
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A Fintech Thanksgiving 2023
11/20/2023
A Fintech Thanksgiving 2023
Continuing our annual BIGCast tradition, John and Glen are joined by Anne Legg and John Janclaes for a roundtable discussion of the credit union and fintech developments they’re most thankful for. Also- a quick look back at the Best Innovation Group’s first ten years. Links related to this episode: THRIVE Strategic Services: Nymbus CUSO: Join our next CU Town Hall on Wednesday, November 29th at 3pm ET/Noon PT, when we’ll be recounting the major fintech developments of the past ten years. We’ll also hold John to account for his A Digital Day in 2025 predictions made in…2015! Attendance is free, but advance registration is required: “Blood in the Machine: Origins of the Rebellion Against Big Tech”: VentureTech: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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Youth Will Be Served (that’s the goal…)
11/14/2023
Youth Will Be Served (that’s the goal…)
Just back from last week’s VentureTech conference, Glen has interviews with a trio of founders from standout startups: Sparrow’s Harrison Hochman, Debbie’s Rachel Lauren, and Legal Karma’s Kory Kelly. Also- the PSCU/Co-Op merger, and the relentless pursuit of deposits and the elusive Generation Z. Links related to this episode: Sparrow: Debbie: Legal Karma: CU Today’s coverage of the PSCU/Co-Op Merger: VentureTech: Glen’s History of Money 20/20 in Three T-Shirts: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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A Wizard, a Centaur and a Regulator Walk into a Conference...
11/07/2023
A Wizard, a Centaur and a Regulator Walk into a Conference...
In Part 2 of our Money 20/20 coverage, Glen speaks with Guppy CEO (and Money 20/20 Wizard!) Sanjib Kalita about how Unicorns have given way to the Age of Centaurs. MSUFCU’s Ami Iceman and Prizeout founder David Metz discuss an adtech solution that leaves everyone better off, and Glen recaps other key takeaways from Vegas. Links related to this episode: Glen’s Money 20/20 coverage at CUNA.org: Sanjib Kalita’s startup Guppy: Prizeout: Reseda Group: MSUFCU: The CFPB’s proposed Section 1033 rule on Personal Financial Data Rights: Details on the approved CUNA/NAFCU merger: Check Out FIVEGPT, the new collaboration between the Best Innovation Group and Bonifi: Follow the Best Innovation Group on LinkedIn: Connect with Glen on LinkedIn or X (@154Advisors) Connect with John on LinkedIn or X (@jbfintech)
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The Old Fintech Can’t Come to the Phone Right Now….
10/31/2023
The Old Fintech Can’t Come to the Phone Right Now….
Glen shares highlights from an even more rousing than usual Money 20/20, including Silicon Valley Bank’s Chief Product Officer Gagan Kanjlia on a bold branding decision, Cushion Founder Paul Kesserwani on BNPL’s awkward evolution, and Twentyfold’s William Mellis on a new fintech research platform. Also- Debit’s demolition derby and the Points Guy feels the heat. Links related to this episode: Silicon Valley Bank: Cushion: Twentyfold: Money 20/20: McKinsey’s Digital Consumer Payments Survey: Check Out FIVEGPT, the new collaboration between the Best Innovation Group and Bonifi: Plus, the latest BIG Blog: Hold onto Your Wallets- Debit Interchange under Scrutiny: Follow the Best Innovation Group on LinkedIn: https://www.linkedin.com/company/best-innovation-group/ Follow Glen on X @154Advisors Follow John on X @jbfintech
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A Digital-First Twin Takes Flight
10/24/2023
A Digital-First Twin Takes Flight
Glen speaks with Doug Brown, President of Digital Banking for NCR Voyix, about the birth of a new public company, the importance of a 139-year legacy, and the continuation of a digital-first mission. Also- a debit interchange battle breaks out, and Glen gets academic. Links related to this episode: NCR Voyix: Fed Debit: Georgia State University/Review of Financial Studies Fintech Conference: Follow the Best Innovation Group on LinkedIn: Follow Glen on X @154Advisors Follow John on X @jbfintech
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A Look Behind the Curtain- in Real Time
10/18/2023
A Look Behind the Curtain- in Real Time
John and Glen provide a special peek inside the Innovation Club, as forward thinking credit union leaders brainstorm on the opportunities presented and risks posed by the new FedNow real-time payment rails. Links related to this episode: The Innovation Club: The Federal Reserve’s FedNow site: Follow the Best Innovation Group on LinkedIn: Follow Glen on X @154Advisors Follow John on X @jbfintech
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Taking Control of the Call Center Queue
10/11/2023
Taking Control of the Call Center Queue
John speaks with Respell’s Harpriya Bagri about using her firm’s AI workflow tool to fight through the frustration of lost luggage. Also, Glen shares conference nuggets and ponders the meaning of the word “cashless.” Links related to this episode: Respell: Harpriya’s viral tweet/video (that’s right- we said Tweet) on her lost luggage pursuit: The full Town Hall video featuring Harpriya’s Respell on-screen demo: FIVEGPT press release: FIVEGPT video: Equifax Market Pulse: Follow the Best Innovation Group on LinkedIn: Follow Glen on X @154Advisors Follow John on X @jbfintech
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Rumors of Fintech Funding’s Demise Have Been Somewhat Exaggerated
10/03/2023
Rumors of Fintech Funding’s Demise Have Been Somewhat Exaggerated
Glen speaks with Nick Evens, President/CEO of the Curql Collective, about the process of deploying over $300 million of additional credit union capital through its strategic investment fund. Also- keeping tabs on the startups potentially vying for some of that investment. Links related to this episode: Curql Fund: VentureTech, November 6-8 in Frisco, Texas: Videos of company demos from Finovate Fall: TTV Capital: BIG’s Innovation Club: Follow the Best Innovation Group on LinkedIn: Follow Glen on X @154Advisors Follow John on X @jbfintech
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Battling for Eyeballs with the Big Boys
09/26/2023
Battling for Eyeballs with the Big Boys
Part 2 of our Finovate recap features interviews with the founders of Best of Show winner Chimney and Top Emerging Fintech winner Union Credit. Also- Glen reveals his Best of Show ballot and the Credit Card Competition Act takes to the airwaves. Links related to this episode: Chimney: Union Credit: Finovate: Last week’s episode, featuring interviews with CD Valet and Best of Show winner Wysh: Our August interview with True Digital: Glen’s Finovate recap for CUNA.org: VentureTech, November 6-8 in Frisco, Texas: Follow the Best Innovation Group on LinkedIn: Follow Glen on X @154Advisors Follow John on X @jbfintech
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