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HR Huddle: Your Staff (and Clients) are Using AI: Find Out How
03/23/2026
HR Huddle: Your Staff (and Clients) are Using AI: Find Out How
On the March 23, 2026 HR Huddle, Jennifer Wilson and Samantha Mansfield discussed the imperative for firms to conduct post-peak season debriefs focused on the rapid integration of artificial intelligence (AI). They advocate for a "safe space" approach—akin to a "free space" in a game of tag, where team members feel comfortable disclosing "off-road" or unsanctioned AI use cases without fear of reprimand. By moving away from rigid standardization toward flexible departmental innovation committees, firms can identify best use cases and shared experiences to stay ahead of a landscape where clients are already utilizing AI to analyze tax returns and instructions. Ultimately, by applying an "AI filter" to all communications, from preventing canned recruitment responses to generating highly customized client cover letters, firms can move beyond a defensive posture and embrace AI to deliver deeper, more personalized value. Join us live every Monday at 4:15pm CT/5:15pm ET to explore the latest trends in talent management and HR!
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